Delroy Products & Pest Control Inc.
Verified823 Lagrange St, Toledo, OH 43604
Open 6 days/week
About Delroy Products & Pest Control Inc.
Pest Control: Retail sales and Service.
Rating Breakdown
4.4
★★★★☆170 reviews
Customer Reviews (28)
My Uncle taught me about this place years ago. It had been 7 years since needed to go. Again as always greeted with appreciation, prices and help are AMAZING!!! Light at end of tunnel for my friend now also ;) bye buggies!!!!
Response from Delroy Products & Pest Control Inc.
Thank you Shannon, we certainly appreciate how you feel about the way you we treated when you did business with our company. And yes, our prices, and customer service, is something we take very seriously.
DON'T RECOMMEND, they will scam you. My dad had just passed away and we were trying to sell his house he had a yellow jacket issue. We told Delroy they were coming in at the propane line outside of the house. They came out charged $330 for NOTHING they claim they couldn't find where they came in and out at. They state they have a warranty if they come back but they have a clause say it doesn't apply if nest isn't found. Then they wanted another $150 to come out and look again (what a joke) I contacted another company called Delving. They were so kind and felt sorry we were taken advantage of by Delroy as we're grieving. They came out free of charge, unless able to treat. Listened right where i told them, the propane line outside of the house. Treated them on the spot. Delving gave a hefty discount for the treatment since Delroy scammed me out of $330 already. PLEASE do not use them. You were warned
Response from Delroy Products & Pest Control Inc.
Now that the smoke has cleared, I received a call from a man inquiring about a yellow jacket problem and he was calling on behalf of his girlfriend.<br><br>I asked him several questions.<br>#1 How long has this been going on? he said I'm not really sure. <br>#2 Where is the property located? he said approximately 25 to 30 minutes from Toledo, I said sure we can go there but a trip charge will apply.<br>#3 I asked him where the problem was? he said I'm not really sure for I haven't been there other than to say lots of Y.J. in the basement. Okay I said that I would do my do diligence to try and figure it out. <br>He called back to say I was at the property over the weekend and the problem is not fixed, question and answer,to find that he noticed activity around the propane line, I said if you would like me to return I will but a trip charge of $100.00 will apply not 150.00 and with this new information I would be able to solve his problem no matter how many trips it would require. He said let me talk with my girlfriend and get back with me on her decision. <br> Cornelius <br> <br>
Great experience, great products. They have everything from spider spray to bee stuff and everything else in between. I've never had a product from here that didn't work well. Skip the monthly follow-up stuff w the pros as these are commercial products you can do this yourself.
I've been coming here for over 20 years. A commercial exterminator recommended them to me. They have everything from spider spray to bee spray. The owner is very friendly and knowledgeable. I bought bee killer for a nest I had add bug killer you put down your drains.
Amazing people— problem fixed same day!
Response from Delroy Products & Pest Control Inc.
Thank you!<br>Cornelius
Out-of-state investors, be cautious with this guy. I was quoted $800 for a 900 sq. ft. vacant single-family home with bed bugs. After his inspection, he claimed we never mentioned it was a single-family home — that he thought it was an apartment and that the house was much larger, plus he suddenly said there were cockroaches. We had clearly stated from the start that the property was a vacant 900 sq. ft. single-family home. After all his excuses and attempts to raise the price, I decided to hire someone else. It felt like he was trying to take advantage of us because we’re out-of-state investors.
Response from Delroy Products & Pest Control Inc.
Yes,<br>Any customer should be cautious on where they spend there $$, not just out of state investors. <br>Yes,<br>the price of $800.00 plus tax was quoted over the phone to treat for the bed bugs, upon inspection there was also evidence of German roaches. Del-Roy, called to report findings, Mr. Rivera stated that he has another company who takes care of that for him and they don't do bed bugs. At this point Del-Roy passed on the wanting to do the service.<br> In closing Mr Rivera didn't mention how he found out about Del-Roy answer "he used our services before!" <br> <br>Thank You,<br>Cornelius
The bee swarm went away in 2-3 days as predicted!
Very helpful. Took time to explain everything.
I stopped in with an ant and other bug issue they talked with me about it and gave me a couple options then went over how to despence the product on my property properly. I definitely recommend this companies services
My dad used Delroy for all his rental properties going back to the early eighties. I continue to use them, and they have always been the goto bug eliminator. They have the knowledge and experience to deal with pests.
A few years back I had bed bugs, of course my apartment complex wouldn't do anything about it, so I went to delroy's, and I have told my friends and swear by delroy's if I ever get bed bugs again, because all of their bed bug products worked, and I would definitely recommend delroy's...
They know theirs stuff and they are really friendly. They never try to make ver sell you. They help guide you in the direction that will give you the best outcome. Their prices are great. Such knowledge staff.
Cornelius was very knowledgeable and friendly! He helped me out and offered great customer service.
I called these guys with an ant problem this morning and they came out same day to take care of the job. Couldn’t have been more friendly and helpful, will definitely use their services again in the future.
I highly recommend DelRoy’s! Cornelius came out the evening of the same day I contacted him about a yellow jacket problem. He was professional and his prices were fair. Most importantly, he took care of the problem with a single visit to my home.
I recommend Del Roy for any of your pest control needs. Cornelius helped us tremendously after we purchased our home and continues help us. They are honest, helpful, their prices are fair and they care about the community and the people. Thank you Cornelius, we will forever be grateful!!
Response from Delroy Products & Pest Control Inc.
You are welcome.
Called back within 30 days beacuse my tenant was still having issues and was told there is no warranty on the treatment and I would have to pay again for service. I contacted another company and they advised they will warranty the work if the issue remains within a 30 day time frame like most reputable companies would do. I should have looked at the reviews first before doing business with this company.
Response from Delroy Products & Pest Control Inc.
We are sorry you are not happy with the agreement made and felt the need to use another company. The terms discussed were for a one time treatment of roaches on your duplex property. This was discussed on the phone and was noted on your invoice. If you needed this service again within the next 30 days it would be half the cost, as stated. If there was an issue with this agreement it should have been made clear on the initial set up.
The person who answered the phone gave me an attitude from the gate. He basically hung up on me after I reciprocated his energy. This place can keep their services. I don’t have a problem paying for quality service elsewhere. This place did me a favor by showing me that they don’t value the consumer.
I called this company due to a driver on the expressway driving extremely unsafe for others, I called the number plastered on the truck. Just to find out that the guy I talked to said he would address it, but 2 minutes later I go a call from the driver saying I was wrong, after arguing with me, I hung up, he called me back to argue more. I called Cornelious AGAIN, asking why he gave the driver MY phone number to call and harass me. The guy called me 3 times. Why would they give my contact info for that awful driver to CALL me directly. Awful customer service, awful drivers, terrible customer service. Rate 0 driver should be tested for drugs/alcohol, thats how bad the driver was! Maybe the police will find him before his company decides to act.
Called for information the man who answered the phone was unhelpful and extremely rude . First impression was not pleasant, I will be finding another company to use.
Response from Delroy Products & Pest Control Inc.
Your phone call was very important to me, not to mention i originally spoke to you 10 minutes earlier and asked you to call me back for i was a little tied up at the moment. You then called back for questions which i tried to answer without seeing your home that is hard to do. Respectufully
Called Del-Roy and asked if I could schedule for a free estimate. Person I spoke to on the phone was very rude and unprofessional. I'll take my business elsewhere!
Very rude and unprofessional. I supports small business but if your looking to get rid of bed bugs del roy is not who to call
Rude as ever when I called to get prices. Definitely not recommending you guys to anyone. Couldn't even answer basic questions. Won't patronize your business. Sorry.
Sold me a product for 3x's as much as the Box stores and refused to refund (within hours of purchase and unopened). I believe in supporting small and local, but not being robbed. Disappointing lesson learned. They gentlemen on the phone spoke as if he wasn't apart of the organization saying, "they wouldn't refund you". I asked, well who are you, aren't you apart of the organization and he replied yes. The call ended and unsatisfied with how the call went, I went to the companies website and read the FAQ: return policy which states, they do refund unopened products. So I called back and the gentlemen was upset about what I found on the website. The second call ended with a whatever dude, CLICK!
Contact Information
Phone
+1419-244-6498Address
823 Lagrange St, Toledo, OH 43604
Website
www.delroypestcontrol.comHours
Services
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