About this provider in Canton
If you are dealing with a pest or rodent in your home or business, you’ve certainly come to the right place. Welcome to Accel Pest & Termite Control, your one-stop shop for pest control services in the Akron-Canton area and throughout Northeast Ohio. Backed by over a decade of experience, we are ready to tackle any…
Rating breakdown from customer reviews
4.9
980 reviews
Customer reviews for Accel Pest & Termite Control
Stephanie V
Jason has been out a couple of times to do our pest treatment. He is always friendly and professional. Would highly recommend
Provider response
Thank you for the fantastic review! We’re glad to hear that Jason provided you with friendly and professional service.
Amelia Richards
Quick, flexible service at an affordable cost. Technician was polite, professional, and pet friendly. He was knowledgeable and helpful.
Provider response
Thank you for your feedback, we are very happy to hear how pleased you are!
Judy Shanklin
Isaiah is very kind and personable and we are grateful for his good service! Thank you!
Provider response
Thank you for your wonderful feedback, Judy! We're glad to hear that Isaiah provided you with kind and personable service.
DIANE PROPST
Great guy and I feel I’m in good hands. Thanks. Diane Propst
Provider response
Thank you for your kind words, Diane! We're glad to hear you felt well taken care of.
Tina McCartyGoff
Very respectful young man.
Provider response
Thank you for the kind words! We're glad to hear you had a positive experience with our team.
Regina Latino
Isaiah has been at my house before. He is always courteous and competent.
Provider response
Thank you!
Jackie Martin
Colin is great, he has a great attitude and is always friendly to our employees. He is always willing to help us and find/solve the problem. At our company, we rely on people like Colin to keep the building pest free and in nice cleanly order. He also takes time to tailor the needs of our facilities, because not every situation is always the same.
Provider response
Thank you, Jackie! We're happy to hear Colin's positive attitude and dedication to service have made such a positive impact.
Uncle Ronnie
Isaiah did an outstanding job!
Provider response
Thank you so much for your feedback. We are happy to hear you were pleased with your experience!
Debra Nash
Isaiah was professional, friendly and courteous… did a very thorough job with spraying my entire house and outside parameters..
Provider response
We're delighted to hear about your positive experience with Isaiah at Accel Pest Control. Thank you for sharing your feedback on his professionalism and thoroughness!
Troyl Anenson
Colin was very professional and easy to deal with. He listened and took care of all my concerns!
Provider response
Thank you for your feedback! It’s great to hear that Colin provided professional service and addressed your concerns effectively.
Julie Farley
Professional and helpful! Always attentive!!!
Provider response
Thank you for your wonderful feedback, Julie! We're glad to hear you found our team professional and attentive.
Joan Anthony
Isaiah did a thorough job. Very satisfied.
Provider response
Thank you!
grant kasischke
Fast. Courteous and complete
Provider response
Thank you for your kind words! We're glad to hear that you found our service fast and courteous.
Sue G.
Accel is awesome - excellent customer service from everyone. Shannon did my termite inspection - she is so knowledgeable about termites as well as other pests. The inspection was very thorough and she asked many questions. Highly recommend! Colin treated my house for termites on 3/17, he was punctual, polite, and answered all of my questions. I could not be happier with my service. Thank you.
Provider response
Thank you for your fantastic feedback, Sue! We're delighted to hear that Shannon provided such a thorough and knowledgeable termite inspection, and we appreciate your recommendation.
Jerry Wison
As for as I know he was not here I’ve been home all day
Provider response
Thank you for speaking with us to clear this up. We apologize for the confusion regarding your service. After our conversation, we realized that while our technician was on-site, he failed to leave the proper service documentation to let you know the job was complete.<br><br>That was an oversight on our part, and we’ve since addressed this with our team to ensure it doesn’t happen again. We appreciate your patience and the opportunity to get this sorted out with you!
Thomas Mayfield
I was not ever made aware that accel would be servicing me today. How can I rate someone when I was not there and do not know what they actually did. Please make sure to notify me in the future.
Provider response
Thank you for bringing this to our attention. We’ve updated your account to ensure you receive notifications before future mosquito services. We appreciate your feedback and the chance to make this right moving forward.
Joanna Suravitch
He rang the doorbell and walked off to do the outside. He NEVER CAME BACK TO DO THE INSIDE!!!!!!!!!!!!!!!!!!! He was here about two seconds . For a service business, y’all know nothing about customer service!!!!
Provider response
We're sorry to hear about your negative experience! We understand your frustration and apologize that the technician didn't complete your service. We have reached out to you directly to see how we can make things right.
Krystal
Initially the service(s) offered seem great - decent staff, no pressure sales and cost effective. However the initial impression is turning out to be too good to be true. The pest inspection went ok, initial treatment wasn’t available for nearly a week, so first treatment this was June 11th. While there was a big issue with Wolf spiders getting in and some wasps, little interior treatment was done. I called back on July 1st as issues had initially improved but then picked up - spiders mostly. I keep a tidy yard and home so when it picked back up not only was I getting the ick it was frustrating as the treatment should work longer. So a follow-up/repeat was scheduled for July 11th - after making a request on July 1st. Again same thing as the tech came right at the end of the service window (12-4pm) - after I called the service number around 3pm wondering if I was still on the schedule. Well as soon as they arrived it began raining so no treatment. The tech told me they could add me to Thursday’s schedule, which I made work on my end too. Never got any confirmation on this. Called the service number on July 12th to ask if anyone could come sooner and it seemed I wasn’t even on the re-schedule at all for July 13. The customer service rep added me to the schedule for July 13 between 10-12pm which I Received a confirmation text for and I confirmed as soon as I received it. Whelp it’s July 13th and 12:40pm, not a peep from Accel on their ETA or if they are coming. While the price may seem budget friendly it seems you get what you pay for and I have now spent 6 hours this week waiting at my home this week intentionally on standby waiting for service. Let’s not even get into the crawlspace work they did with new vents and a vapor barrier - I ended up with several loose bricks that you could clearly see from the vent installs. :-(
Jamie Wiggins
Accel likes to take your money immediately but if you find a different company more suitable to your needs they become very unresponsive. Very quick with texts until I demand my money back when no service was provided! The people in the office don’t even know how their billing system works, they said your payments aren’t tied to a particular service, what kind of response is that! It’s all setup to take as much from you and give you as little possible. Do better Accel!!
Provider response
We apologize for the inconvenience and frustration you've experienced. Our team strives to provide excellent service, and we understand your concerns about responsiveness and billing. After I looked into this we saw that the software failed and your messages did not come through to our office. After bringing this to our attention I was able to cancel your service and refund your payment.
Jeanie Finzer
After 3 visits from your company i still have ants everywhere. The last visit was supposed to include a manager. My ring camera clocked a whopping 9 seconds of someone walking by. Not ONE person you have sent even looked at my front porch where the ants actually are. You have lost a good customer!
Provider response
We sincerely apologize for the inconvenience and frustration you've experienced during your recent visits from our company. We understand that dealing with persistent ants can be incredibly frustrating, and we regret that we have not met your expectations in resolving this issue.<br><br>We want to assure you that customer satisfaction is of utmost importance to us, and we deeply regret any lapses in our service. We apologize for the absence of a manager during the last visit, as they were unexpectedly on vacation. This, unfortunately, led to a breakdown in communication and a missed opportunity to address your concerns effectively.<br><br>We genuinely appreciate your loyalty as a customer, and we would like to make it right. Our team is fully committed to resolving the ant problem you're facing, and we will take immediate action to ensure that it is thoroughly addressed. We will send our best technicians to inspect your front porch area and develop a comprehensive plan to eliminate the ants once and for all.<br><br>Please understand that your satisfaction is our priority, and we value your feedback as it helps us improve our services. We hope you will consider giving us another opportunity to rectify this situation and demonstrate our commitment to providing you with a satisfactory experience.<br><br>Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We look forward to the opportunity to regain your trust and continue serving you in the future.
Darshonda Vaughn
They were quick to come out for an inspection but never heard back from them. Not even a quote or a phone call, I even left 2 voicemails!
Provider response
Darshonda, I apologize you had that experience . Unfortunately after talking to your inspector he said your job was outside of our scope of services and he failed to explain that to you. Sorry for that error I hope that you are able to get a solution for the squirrels.
beth marks
Waited 4 days for mice service then didn’t show in the timeframe promised then cancelled that day altogether. I would not recommend this business.
Provider response
Beth I am sorry that you had this experience. We will be coaching the tech for this issue because this is not the experience we want for our customers. If you would allow us to reschedule a service for you, the remaining services of your anniversary month would be on me.
joel durbin
Came in, looked around a tiny little bit gave and outrageously expensive quote for termite treatment. Got a second inspection. We found out there is absolutely no signs of termites it's water damage and the bugs seen we're ants and ant larvae. These guys are ripping people off and don't care.
Provider response
I apologize that you had that experience with our inspector. We realize mistakes can happen and employ a process that the technician identifies the same pest prior to the treatment. Wrong analysis would not only be frustrating to the customer but as well as the company because a treatment for termite does not solve ants. Just as an ant treatment would not solve termites. With that being said if you only had 2 opinions I would offer to be a 3rd opinion to verify that we got that wrong. With over 20 years of pest control experience I have seen several times misidentification happens from inexperience or just an error from competitors. It is never in our interest or direction to give incorrect information to a potential customer.
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