About this provider in Winston-Salem
🐜🛡️Say goodbye to pesky pests with Triad Pest Control's unbeatable services!🏠🚫 🌟 Why Choose Triad Pest Control in Nc? 🌟 ✅ Over 40 years of reliable experience in the pest control industry. ✅ Specialization in termite services, efficient bed bug solutions, and addressing health concerns. ✅ Thorough inspections…
Rating breakdown from customer reviews
3.9
37 reviews
Customer reviews for Triad Pest Control
Mark Gilbert
Jorge always does a wonderful job. He is respectful of our home and is very thorough. We appreciate him.
Provider response
Mr. Gilbert,<br>Thank you for taking the time to provide this feedback. We will share it with Jorge. We agree that he is an awesome service technician and person.
Lashai
Owner's wife told exterminator to charge me 195 dollars for a one bedroom apt, when other customers are charged 95 dollars. Try to support Black owned business only to be ripped off as a returning customer.
Louise Hill
Thank you JORGE, for always doing such a good job. You are so polite and always do a thorough job every time.
Michelle Austin
Triad Pest Control was excellent to work with! Great customer service, prompt response and amazing work!! Would highly recommend going with this company
Provider response
Thank-you so much Ms. Austin. We truly appreciate your business.
Vivian Roberts
With an Extra 5 Stars ⭐️ Customer Service was A1 and Effort In Pleasing Customer with Feedback
Provider response
Ms. Roberts,<br>We truly appreciate your business and look forward to serving any future pest control needs.
Jill Armistead
They came promptly after calling, on time, got all my wasp nest down and friendly.
Provider response
Thank-you for taking the time to comment, Ms Armistead. We appreciate your business.
Joy Williams
Love them!!
L Gaither
Good service for your home
LaShandra Moore
This company is always reliable and they care about there customers.
Willette White
I'm impressed by the professionalism awesome company
letisha mccray
Great customer service from people in office and Technicians thanks so much
Kathy Campbell
Have had this company for almost 2 years. More than once, they set up appointment then didn't show up. No call. No apology. Switching to a reputable company.
Provider response
Dear Kathy,<br><br>We apologize for the disappointing experiences you've had with Triad Pest Control. We deeply regret the inconvenience caused by missed appointments without prior notification or apology. We take full responsibility for our lapses in reliable service.<br><br>Your loyalty as a customer for almost tyears is important to us, and we sincerely apologize for failing to meet your expectations. We understand your decision to switch to a more reputable company.<br><br>We want to assure you that we take your feedback seriously and are actively improving our appointment management and communication processes. Providing reliable and professional service is our top priority for all our valued customers.<br><br>Although you have chosen to switch service providers, we hope you may consider giving us another chance in the future. If you decide to do so, we would gladly offer you a significant discount as a gesture of goodwill.<br><br>Once again, please accept our sincerest apologies for the inconvenience and frustration caused. Your feedback helps us improve our services for all our customers.<br><br>Thank you for your understanding.<br><br>Best regards,<br><br><br>Triad Pest Control family <br>
Kiara Davis
These people are extremely unprofessional don’t waste your time or money! If you speak with a man Named BO, just go ahead and find an alternative buisness. I was told they would give me a call the following morning which I needed because I was moving later that day instead of calling me he texted me, seeing as though I was expecting for a call I didn’t see it u till 30mins later, when expressing that he responded with 8-9am no further details, no details about today’s appointment, and stoped responding and never answered the phone again. So of course I couldn’t move. WASTE OF TIME DO NOT USE THEM!!!
Provider response
Dear Kiara,<br><br>We sincerely apologize for any inconvenience caused. Unfortunately, during that time, Mr. Bo, was experiencing a severe illness. We understand the impact this may have had on your experience with our services.<br><br>We would like to assure you that we are committed to providing excellent service to our customers, including yourself. In the future, should you choose to utilize our services again, we would be more than happy to offer you a discount as a gesture of goodwill.<br><br>At Triad Pest Control, your satisfaction is of utmost importance to us, and we genuinely value your opinion. We hope to have the opportunity to serve you better in the future.<br><br>Once again, we apologize for any inconvenience caused and appreciate your understanding.<br><br>Best regards,<br>The Triad Pest Control Team
Teresa Miller
I had an amazing experience Josh was so nice very informative and such a respectful young man ..thank you Josh
Provider response
Thank you so much for taking the time to share your experience. We appreciate you as a customer!
John Carr
Nick Morris treated our home for termites on Tuesday November 17, 2020. He was very professional, courteous and personable. We have been with them for over 5 years and they have provided us great service.
Provider response
Thanks so much, Mr. Carr, for sharing your experience. We appreciate you as a customer.
Parker W.
My wife and I recently hired Triad Pest Control through recommendation of a neighbor after we discovered we had carried some stowaways (Bedbugs) from a trip the beginning of the year. My first reason for choosing Triad was that I was able to speak to someone who could help me immediately. I spoke with Bo who explained the process to me and answered all my questions. Other places just told me they would have someone call me back. We had a scheduled date to begin on Monday and the evening before Nick, our treatment technician, spoke with me at length on the phone and explained all the things we needed to do in order to be prepared for their visit the following morning. Nick showed up on time and was professional, cordial, and personable. We went through the inspection process and he began his treatment. Throughout the treatment he sent videos of what was going on inside the house. The next day we returned home and began the long process of putting our home and belongings back in order. It has been quite the process but thanks to the team at Triad Pest Control we feel like our problem has been properly handled and we can finally sleep in our own bed. I can't speak highly enough of Nick and would recommend him and Triad Pest Control to anyone who asks for a recommendation.
Beverly Ligons
I had a bug problem have triad to come out paid them $1,024.00 and the problem reoccurred. This happened in August its only been 4 months and they are telling me I have to pay again. That its only guaranted for one month. I am so disappointed in their service. Don't have Triad pest Control do any service
Provider response
Dear Beverly,<br><br>We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand that you had a bug problem, and despite paying $1,024.00 for our services, the problem reoccurred within four months. We regret any disappointment this has caused you.<br><br>Regarding the guarantee period, we apologize for any misunderstanding. Our guarantee typically extends for one month, and we apologize if this was not clearly communicated to you. We understand your dissatisfaction with having to pay again for the service.<br><br>We take your feedback seriously, and we strive to improve our services to ensure customer satisfaction. We apologize for failing to meet your expectations and for any inconvenience caused.<br><br>If you have any further concerns or questions, please don't hesitate to reach out to us. We appreciate your understanding and the opportunity to address this matter.<br><br>Best regards,<br><br>Triad Pest Control Family
Selvyn Jordan
Great service. Fast responsive and effective treatments.
Justin Plummer
I called with a hornet issue on Wednesday evening, by Thursday morning at 7:30am the problem was gone. Thank you Triad Pest Control.
Griselda Gonzalez
This company did my termite inspecting and I was THINKING to do my Pest Control Service WITH THEM and my Real State business as well but, after finding out that Mrs. Nancy Delgado no longer works there, I will suggest to STAY AS FAR AS YOU CAN FROM THIS COMPANY. The owner did not care about my situation until, I talk to Mrs. Delgado she was very polite and nice and spoke my language as well which made me feel very comfortable. THIS COMPANY CAN'T KEEP THE SAME EMPLOYEES.. RIDICULOUSLY!!!! THIS EMPLOYEE HAD GOOD WORK ETHIC...CAN I PLEASE HAVE HER NUMBER? I WOULD LIKE TO OFFER HER A JOB...
Provider response
Dear Griselda,<br><br>We apologize for the inconvenience and frustration caused by our termite inspection service. We understand your consideration of using our Pest Control Service and recommending us to your Real Estate business. However, we regret that the absence of Mrs. Nancy Delgado from our team has led to a loss of confidence in our company.<br><br>We appreciate your recognition of Mrs. Delgado's excellent customer service and her ability to make you feel comfortable by speaking your language. While we understand your disappointment regarding her departure, we are unable to provide you with her contact information due to company policy. We extend our best wishes to her in her future endeavors.<br><br>We sincerely apologize for any disruption this situation may have caused. Rest assured, we remain committed to delivering exceptional service to our customers. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our team and services.<br><br>If there is anything else we can assist you with or if you have any further questions, please feel free to contact us. We appreciate your understanding.<br><br>Best regards,<br><br>Triad Pest Control family
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