Provider profile

Orkin

4.8 stars from 923 customer reviews · 98 Lullwater Dr, Wilmington, NC 28403

  • 4.8 out of 5 stars
  • 923 customer reviews
  • Wilmington, North Carolina
  • Open 7 days, Early hours, Evening hours
4.8
Rating
923
Reviews
Yes
Claimed
Yes
Website

About this provider in Wilmington

With over 120 years of experience, Orkin is one of the longest-standing pest control companies in America, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offer

Pests handledrats
Praised forknowledgeableprofessionalfriendlythorough
Methodsorkin pest products

Rating breakdown from customer reviews

4.8

923 reviews

5
824
4
45
3
18
2
9
1
27

Customer reviews for Orkin

SS

scott scurpa

2y ago

Over the years, Orkin has overcharged me for services I have paid them to fix. Work that they had initially done incorrectly, one time they even put a vapor barrier right over top of the previous one, which they had laid down originally, without removing/cleaning the previous one, just proceeded to put it right over top of previous stuff. Then they wanted to charge me more money to fix the problem(that I had just paid to have fixed) because it was done wrong. I feel they took advantage of me b

PM

Pam Meador

2y ago

Sorry I have to give this rating, but some training and/or communication needs to be addressed in the Orkin chain of command. The technician who visited us today couldn't have been more pleasant, knowledgeable, or mannerly. But he did not follow (or even seem to be aware of) the protocol that was provided/confirmed to us by our initial contact representative answering the phone number provided on the company's website. We did not hire another exterminator yesterday for this very same reason.

Provider response

Hi Pam <br>I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please reach out to us at (910) 660-7099 to discuss what occurred and how we might make it up to you.<br>

RL

Randall Lomax

2y ago

Did have a good experience with this company until I called Needing them to come in between services like they offer they came barely did anything at all did not help with a problem so I decided to put my service on hold was lied to about the pricing for what they call their seasonal when I called to speak with them about the pricing I was promptly informed that the person that I spoke to no longer work there that I owed the full amount or it would go against my credit I paid the bill, but I wil

Provider response

It's regrettable to hear about your experience with our company. We strive to provide exceptional service and we apologize for falling short in this instance. We will address your concerns internally to ensure this does not happen again. Thank you for your feedback.

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Treatment and cost guides before you call

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