Provider profile

West Cary Lawn Care | Carolina Mosquito Patrol

4 stars from 8 customer reviews · Suite 802 - #212, 10030 Green Level Church Road, Cary, NC 27519

  • 4 out of 5 stars
  • 8 customer reviews
  • Cary, North Carolina
  • Contact provider for current hours
4
Rating
8
Reviews
Yes
Claimed
No
Website

About this provider in Cary

Friendly and professional residential lawn care, pest control and mosquito control services. Serving Raleigh, RTP, Cary, Morrisville, Durham and Apex. Quality lawn care, mosquito control and pest control service. Family owned and operated.

Pests handled2 dogs
Methodsawesome service

Rating breakdown from customer reviews

4

8 reviews

5
6
4
0
3
0
2
0
1
2

Customer reviews for West Cary Lawn Care | Carolina Mosquito Patrol

JF

Jason Foster

3y ago

Having West Cary Lawn Care help us with our yard has been awesome. We live busy lives as I have 2 kids, 2 dogs and 2 houses; so, having someone take care of it for us is such a timesaver! Bonus that they do such a great job!

Provider response

Thank you Jason!

CJ

Chad Jemison

3y ago

Awesome service. Great communication!

Provider response

Thank you Chad!

SP

Suhas Patel

3y ago

Neil, I stand by my review and have the email correspondence to prove it. You only provided a two week notice of cancellation of service. You just stated yourself that you provided 4 years of great service...then why lose a great client? One who paid on time and in full. Does that make any sense? And when the client offers to sign up for a full service contract, does it make sense to not respond to them at all? Would you call that professional behavior? Best of luck to you and your company, but your behavior speaks for itself. **UPDATE 9/2022** Neil Westbrook of West Cary Lawn Care provided me with a two week notice of cancellation of service. I have been using this company for 4 years, paid in full each month, and accepted any price increases they made over those years. They did a good job and I was pleased. The reason given to me was that they did not have the capacity to service all their clients and had to pick and choose which ones they could provide service to. When I asked if I could sign up for their full service plan to continue service, I was ghosted. I left an email, a text message and a voicemail, and none of these were responded to. Not professional at all. Please be aware of this company as it seems they are not interested in keeping loyal clients.

Provider response

Suhas,<br><br>After four years of great service I regret that you feel that you had a negative experience with West Cary Lawn Care.<br><br>You were notified in advance that we were discontinuing seasonal services earlier this year.<br><br>Your review does not reflect our correspondence.<br><br>I apologize and take responsibility for not communicating more clearly.<br><br>Neil Westbrook, Owner

NG

Neal Goffman

3y ago

Neil does a great job and really is a super value.

Provider response

Thank you!

MK

Mandy Kelley

3y ago

Neil provides great lawn service and is very timely. We appreciate his communication and he is always available to answer questions. Highly recommend!

Provider response

Thank you!

TR

terry ridge

4y ago

My husband and I are new to the area and contacted this service as it has favorable reviews. Neal seemed pleasant and prompt. We decided that we probably would want the service ongoing. However, he requested 2 months payment prior to doing anything. I then asked if we could do the one time service he mentioned and decide from there. He then abruptly texted back," I am all booked up now. I will not be able to provide service. I am no longer available." This is not professional or good business. I am taken aback by behavior like this and certainly did not deserve this. Beware.

Provider response

Terry,<br><br>I’m sorry that you feel that you had a negative experience with West Cary Lawn Care.<br><br>As I shared, our schedule for seasonal clients recently filled up for this year so we only have openings for annual clients.<br><br>Regarding your comment about payment, it is our standard operating procedure to take payments in advance. To be clear – all of our clients pay in advance.<br><br>Again, I regret that you had a negative experience and felt the need to share this review. I apologize and take responsibility for not communicating more clearly.<br><br>Neil Westbrook, Owner

CC

Caroline Cowart

4y ago

Reached out to West Cary Lawn Care for pruning/ seasonal maintenance. Neil the owner got back to me promptly and was super easy to chat with. I was unsure about how to maintain my landscaping and Neil actually came out to walk through my backyard and tell me what I needed for the various plants I had and gave me the confidence to do it all myself. He was truly one of the nicest people I have ever worked with! He seemed so genuine and sincere. I will be recommending this company to anyone I know needing lawn mowing and routine maintenance. Thank you Neil for going above and beyond to help your clients!

Provider response

Thank you!

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