Provider profile

Massey Services Pest Control

4.1 stars from 123 customer reviews · 222 Towerview Ct, Cary, NC 27513

  • 4.1 out of 5 stars
  • 123 customer reviews
  • Cary, North Carolina
  • Open 6 days/week, Early hours, Evening hours
4.1
Rating
123
Reviews
Yes
Claimed
Yes
Website

About this provider in Cary

Book your free inspection today! Raleigh’s top pest control experts, Massey Services, offer a No-Nonsense, Money-Back Guarantee trusted by over 1 million customers. Voted #1 best pest control company, we provide professional services including pest control, exterminator, termite treatment, bed bugs,

Pests handledcockroachestermitesdog
Praised forprofessionalknowledgeable

Rating breakdown from customer reviews

4.1

123 reviews

5
89
4
7
3
4
2
2
1
21

Customer reviews for Massey Services Pest Control

SF

Shawn Fernandez

9mo ago

*Update 11/5 - after emailing below, Massey came out the next day to resolve the issue. Everyone was very apologetic and I believe it has just been a misread of the address. Either way, all is good now and the tech who came was incredibly nice and knowledgeable. I live in an apartment complex that is serviced by Massey. We are allowed to request a technician come by our units on specific days to spray as part of our lease. In the past year, on multiple occasions, a technician didn’t show up on

Provider response

Thank you for bringing this to our attention, Shawn. We regret not having met your expectations regarding your service. This is certainly not the level of service we aim to provide. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email the n

PS

Phillip Shilling

2y ago

Sadly, I cannot recommend Massey services to ANYONE. Previously we had signed up for the quarterly service and notified the team that we would not want to carry on with the pest control service for examples I will get into later in this review. After notifying the pest control "specialist" that we would not be continuing with them, Massey sends another guy to continue to treat. After explaining to the specialist that we didn't want the service he had notified us that we prepaid for the year. He

Provider response

Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've faced. It's clear that we did not meet your expectations, and for that, we're truly sorry. We understand how important it is to receive clear communication and effective pest control se

RZ

Riley Zimmerman

3y ago

Edit: In January we received a letter saying we would be sent to collection for the unpaid $45. This is the $45 the regional manager said would be waived since we did not receive the services. Original: Signed up for Mosquito spray service this Spring. Sales person and pricing was good. It's hard to say if it helped or not. We had to keep wearing bug spray to avoid being eaten, so clearly the spray alone is not enough. However, that is not the reason for the 2 stars. In the first months,

Provider response

Mr Zimmerman, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfact

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