Provider profile

Western Pest Services - Pest Control, Mountainside, NJ

4.9 stars from 703 customer reviews · 1048 US-22, Mountainside, NJ 07092

  • 4.9 out of 5 stars
  • 703 customer reviews
  • Mountainside, New Jersey
  • Open 6 days/week, Early hours
4.9
Rating
703
Reviews
Yes
Claimed
Yes
Website

About this provider in Mountainside

When you’re looking for pest control in Mountainside, NJ, and the surrounding areas, Western Pest Services is the company you need to take care of pests quickly & effectively. Our 100% guarantee means you don’t pay until your pest issue is resolved. Our top-notch termite solutions and mosquito & tick treatments keep…

Pests handledmicecarpenter antsantsbees
Praised forknowledgeableprofessional
Methodswestern

Rating breakdown from customer reviews

4.9

703 reviews

5
681
4
16
3
1
2
0
1
5

Customer reviews for Western Pest Services - Pest Control, Mountainside, NJ

RL

Ray Labat

4mo ago

I have been with Western Pest Services for 25 years. There is one service technician Ozzie Kuok who has taken care of my services throughout. He is really the best, he is very knowledgeable, affable and cares for my house, as if it was his. I have used all their services, from bees, mice, rodents, termite control. I strongly recommend Western Pest Services.

0

0284sarahjk

4mo ago

We have had nothing but great service from Western Pest Services. We had a rodent problem in our garage and Ozzie Kuok solved it in one visit. He was friendly, efficient and took his time to explain how to mitigate the situation. Success! We purchased the yearly plan so Ozzie comes once a month to check, follow up and perform various treatments to insure that other pests don’t enter the premises. We are extremely satisfied. Highly recommend.

JD

Joy Daniledes

4mo ago

I’ve been using Western for quite a few years ; Ozzie is my go-to tech. He’s always courteous and smiling; he answers my questions honestly and completely.

DF

David Ferraez

4mo ago

Great service. Very dependable and professional. Basil is very thorough and knowledgeable. He does the job right

Provider response

Thanks for sharing your 5-star experience with us! We promise to keep up the good work and keep you pest free. Thank you for your positive feedback regarding Basil. I'll be sure to let him know. <br><br>Regards,<br>Todd Kraft<br>Branch Manager<br><br>1048 Route 22<br>Mountainside, New Jersey 07092<br><br>O: 908.543.6400 | F: 908.233.9039<br>M: 862.363.4656<br>todd.kraft@westernpest.com<br><br>www.westernpest.com<br> <br> <br>

JL

Janet Lyman

4mo ago

Western Pest Services are the BEST

CJ

Carol J Ryan

5mo ago

OZZIE Kuok, from Western Pest Services, was a breath of fresh air when he walked in our door today with the biggest smile you may have ever seen!! These days, sadly, so many people do not take the time to meet & greet before "getting down to business". But Ozzie, not only got the inspection done efficiently, explained the entire process to us, he also 'made our day' by being knowledgeable and absolutely delightful. When we initially called Western Pest on Saturday, we found another employee of the company, Keana, who also was very professional and helpful in explaining the company's process, costs and arranged today's appointment. From our interaction with Western so far, we believe that we will feel very comfortable recommending Western to our neighbors...and we will be sure to remind everyone to specifically ask for Ozzie!!

JG

joyce goldberg

5mo ago

Mike did a great job! He is very through and and careful. We have great confidence in him. I appreciate his expertise and helpfulness. I have a contract so I can't say how much I paid for this particular service.

Provider response

Thank you for your 5-star review!

JD

John Diggs

5mo ago

Keep up the good work

CG

Christine G

5mo ago

excellent service technician. he always comes prepared and is very helpful.

Provider response

Thank you so much for your 5-star review. We always strive for 5 stars and love to hear when we've hit the mark. Thank you for being a loyal customer.

ML

M Lesniak

5mo ago

Great, knowledgeable, professional stuff, So far, happy with the service.

Provider response

We’re proud to have delivered 5-star service to you! And we thank you for sharing your experience with us.

TC

The Cases

5mo ago

Western came in the announced time frame & took care of our outdoor pests.

Provider response

Hi, The. Thank you so much for leaving us a stellar review!

DE

Devron Emmanuel

5mo ago

I had an excellent experience with this pest control company! From the moment I called, Jim was professional, responsive, and very knowledgeable. Jim arrived on time, explained the entire process clearly, and treated my home thoroughly. Within a short time, the pest problem was completely gone. What really stood out was his attention to detail and commitment to customer satisfaction. He made sure to answer all my questions and gave helpful tips to prevent future issues. It’s rare to find a technician that’s this reliable and courteous. I highly recommend their services to anyone dealing with pests. If you want fast, effective, and professional pest control, this is definitely the company to call! Jim was awesome ⭐⭐⭐⭐⭐

VP

Vanessa P

5mo ago

Our family switched to Western Pest services a few years ago and from Christian G.'s first visit, I knew our home and our family were in good hands. Christian is knowledgeable, professional and thorough. Christian pays attention to the details and was just as knowledgeable, professional and thorough during today's appointment, as he was on that first visit. I highly recommend this company.

JT

Joseph Taylor

5mo ago

Jose Cavero is the technician for our company and he is the best one I have ever had. Jose goes above and beyond without being asked, he gets along with all staff and residents and is never upset about any issues with in our community.

JE

Janel Edwards

5mo ago

Western Pest technicians are the best! Always knowledgeable and professional. Some have been coming to my house off and on for years and I am happy to see them and see the pests disappear!

L

lbmargo

5mo ago

Speedy response and very professional response to our call re: our finding a mouse input basement. We have the same rapid and professional response any time that we have needed Western (yellow jackets, hornets, carpenter ants). I totally recommend Western Peat Services. Ozzie Kwok is an excellent technician.

Provider response

Thank you! Your recognition is much appreciated!

L

Liam

5mo ago

I called for ants that my wife and I just couldn't get rid of in our kitchen. Our technician Jose C. from start to finish was top notch. He gave me a courtesy call that allowed me to prepared for his arrival which was great. He took his time to show us that the ants were staying for a reason. Once he told us how to keep it clean ( lots of counter clutter) he did his magic. Jose took the time to address all our concerns and was extremely timely, well mannered, and professional. Thank you Jose C. and Western Pest

AG

Aj Griffin

5mo ago

My experience with western was great, the guy Randy came and took care of the problem I had bees and he came and did the job very well.

SD

Sindy Diez

5mo ago

Jim Duhamel is a great tech, always on time and keeps tenants happy.

AC

Alan Carter

11mo ago

Overpriced and really bad service. Avoid.

Provider response

Thank you so much for your review. Our customers’ satisfaction is our number one priority, so when we see a one-star review, we make sure to take action. We were unable to find your name in our system, though. Could you give our Region Manager, Vinny, a call at 973-417-7698 or email him at vcicileo@westernpest.com to provide some details so we can make this right for you?

MZ

michael zampella

2y ago

Western found where the yellowjackets were in the roof line and sprayed and dusted the spot. Stated that this will remediate the problem.

Provider response

Thank you for the 5 star review! Happy New Year!

BG

Barbara Guibord

2y ago

Wasn’t home so can’t give review

RW

Robert Wendel

4y ago

Western has been our ant and other bug inspectors for many years and always are personable as well as do a great job. The service personnel are very nice and call/text before showing up which is very helpful. I would highly recommend them.

Provider response

Thank you for the kind words about Western! Service is our last name but our first priority.

GD

Ginger D

4y ago

I can't even rate their services as I reached out to them a few times and never heard back from them even though they say they have a 24 hour turnaround for responses

Provider response

Hello Ginny! I am the branch manager and I wanted to reach out to you to review this issue. Feel free to call my cell at 973-307-4098. We take service and customer satisfaction very seriously and want to make sure these concerns are addressed.<br><br>Edit... Just as an FYI. We don't have any record of your messages. Can you please let us know the number you were calling.<br><br>Thank you,<br>Stephen

KG

Karen Gordon

6y ago

Bought a new house and found dead mice during renovations. Decided to get treatment by a professional. Got talked into a year long contract for more than $600. The day came for the first treatment and the guy was so late we finally had to go out for an appointment, so we had to reschedule. He put down the cheapest dime store mouse traps and didn't even want to go into the attic. I made him as we found dead mice up there. He was afraid of the attic! Today is supposed to be our second treatment and I've been waiting for 4 hours and still no show. Don't waste your money on this company! I could have bought what they've supplied for less than $50 myself!

Provider response

Hi Karen, We are very sorry to hear this as we always strive for excellence. I know that our branch manager personally reached out to resolve your concerns. If there is anything else you might need please do not hesitate to reach out to the branch manager. I would like to thank you for bringing this to our attention.

AO

Ann Osterdale

6y ago

The tech, Ray, is very good at pest control, always makes sure our problems are addressed quickly, and has lots of great ideas to keep pests under control. He is also very friendly and helpful.

CV

Cristi Vilade

7y ago

Western Pest consistently gives great service. Always available if there is a need and come throughtout the year for regular maintenance. Their technicians are knowledgeable and polite.

EK

Eric Koman

7y ago

I had used this outfit for many years, always with the same person, Ed, who did great service and was honest. After Ed left the company, I put my house up for sale in 2014, and wanted a pest inspection report and warranty for a potential buyer. A new fellow showed up and charged me double the prior rate for the one year warranty. He also wanted to sell me a separate policy for carpenter ants which I refused. He left a receipt on my desk with a live carpenter ant on it. I had heard stories about pest inspectors putting pests in peoples house to make a sale, but this is the first and only time I encountered it. I give this business a 3, five for Ed who used to work there, and a one for the fellow who tired to rip me off.

K

KR

8y ago

Literally impossible that this place has provided 5 star service. Service guy came in the house with dirty shoes and walked all over the place. Treated home like it was the street, messed up walls and scratched them up. We now have more bugs since he left. Called to share concerns and the woman I spoke to had an attitude so I didn’t even get to sharing concerns before I asked for a refund.

Provider response

We are disappointed that our service was not performed to your satisfaction; at Western we strive for service excellence. Our Branch Manager has directed a Supervisor to schedule a follow-up visit to address your concerns.

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