About this provider in Bloomington
Fertilawn is a family owned Lawn Care service located in Bloomington MN. We provide lawn fertilizing, weed control, aeration, overseeding, organics, and pest control. Since 1978, we have serviced Bloomington and the 7 surrounding counties of Minneapolis.
Rating breakdown from customer reviews
4.9
217 reviews
Customer reviews for Fertilawn
roger ricke
LAWN HAS NEVER LOOKED BETTER ! !
Provider response
Thank you Roger!
Khoi Tran
We are going into our 3rd year with Fertilawn and Curt has turned around our lawn. He always provides great service.
Provider response
Thank you so much Khoi- We love transforming lawns!
Kathy Hartley
I love the job Fertilawn did this summer. My lawn looks better than all the neighbors. I am very pleased with the communication and job that was performed.
Provider response
Thanks for the great review Kathy.
William L.
Rico stopped by this morning and gave my lawn a final fall application. He opted for granular over spray due to recent aeration - appreciate the customizing for best results. All set here for next year - and as always, hoping for a shorter winter.
Provider response
Thanks for the awesome review! We're glad to hear AC took great care of your lawn and went the extra mile with the details. Sounds like you’ve got a solid plan for next season, and we can’t wait to see how your lawn thrives.
Julie D
My first year with Fertilawn (actually with any lawn service). Not cheap though I’m not sure what costs run generally for these services; I tried to follow recommendations regarding water and leaving grass longer and cutting less though helped by a rainy summer. My yard was a mess and I think my expectations were reasonably modest as a result for this first year but I’m very happy with how things are looking in the fall. I can easily see the very significant improvement, what I was hoping for and more than I was expecting. Thanks Fertilawn!
Sean Jacobson
Great company
Provider response
Thanks so much Sean!
Robert Schmitt
Curt did an excellent job applying the grub control and last fertilizer application of the year. Curt answered all our questions and offered several recommendations.
Provider response
Thank you for the kind words! We're glad to hear that Curt provided excellent service and took the time to answer your questions and offer helpful recommendations. We'll be sure to pass along your feedback to him.
Grant Benedict
Jacob has done a great job all year!
Provider response
Thank you for the great review! We're thrilled to hear that Jake has consistently done a great job throughout the year.
bill barrett
Best lawn service have ever tried..and I have tried them all
Provider response
Thanks so much! We're really glad to hear you’re happy with the service — especially knowing you’ve tried a bunch of others. That means a lot to us!
Evan Kaufmann
Love working with the Fertilawn team. Always great service, detailed notes and top notch knowledge. Rhino is a true pro and is passionate about maintaining a beautiful and healthy lawn!
Provider response
Thanks for the awesome review! We're really glad to hear you've had a great experience with our. Rhino will be pumped to hear this.
Deb R.
Great service - Ryan is friendly and efficient. Very happy with this service and would recommend to anyone.
Provider response
Ryan is awesome at what he does! Thank you very much Deb
Steve Benton
Ryan has been servicing our lawn this summer. He does a fantastic job.
Provider response
Thanks a ton Steve
Vicki Gravelle
I was able to get some good information and advice from Garrett and I appreciate the time he spent to speak with me.
Provider response
That’s great to hear — we’re really glad Garrett was able to provide some helpful info and advice. He always does his best to make time and share his knowledge. Thanks for taking a moment to let us know — we really appreciate it!
Jerry Shudy
I didn't have any time to visit with Garrett, but that's maybe okay because, according to his profile, we would have had about 50 different topics to cover and it would have really messed up our schedules! He is polite, professional, and he volunteered some ideas work around issues to attempt 100% coverage in the face of some landscape obstacles. Things that I would have been okay with ignoring, but it was clear to me that he wanted to deliver the absolute BEST care and customer service. Again, if I ever run into Garrett again, I'm afraid we'll have a bunch of chatting to do, and not just about his background and credentialed expertise in his field!
Provider response
Thanks so much for the kind words! Sounds like you and Garrett would have had a great (and very busy!) conversation if time had allowed. We're really glad to hear he made such a positive impression — he definitely takes pride in going the extra mile and making sure everything's done right.
Robert Goede
Great explanation of the services provided. Also many care tips to help me maintain the lawn.
Provider response
Thanks Robert- as much as our services help, we always try to give our best advice for customers on their end (mowing and watering) Thank you!
Ellen Johnson
Garret performed aeration and overseeing. He was very knowledgeable; gave detailed answers to all our questions regarding watering, type of seed, diseases, etc.
Provider response
Appreciate the kind words! It’s awesome that Garrett was able to give you the info you needed. If anything else pops up or you need more tips, don’t hesitate to reach out!
Erik Hinkie
We've been using Fertilawn for years and love them! Jacob Filek does great work and love the detailed post visit lawn analysis!
Provider response
Thanks for the great review! We’re so glad to hear you’ve been happy with Jacob’s work and his post visit notes.
Kristine Klos
Garrett is a knowledgeable and friendly technician. The mosquito treatments to the yard work! I can count on one hand the number of mosquitos I've seen in my backyard this summer.
Provider response
Wonderful to hear our Mosquito program is working well for you, thanks!<br>
Lloyd Beggs
Always provides good information. Always informs us when he is coming
Provider response
Thank you Lloyd
Jeff Hopwood
Rico is great and always takes his time on our lawn, which we appreciate because a lot of other companies rush through spraying lawns and are only there for a couple of minutes. Highly recommend Rico and Fertilawn.
Provider response
Rico definitely takes pride in his work, thank you for the great review Jeff.
Dave La Kosky
Definitely a good value for your money but certainly could use a refresher course on their customer service.
Provider response
Dave-<br>My name is Garrett, one of the owners, and I spoke with you this morning. I’m sorry you felt like my customer service needed work. Your reason for canceling (us not responding to your online portal question) is a hard one to swallow. When a customer does anything on our customer portal such as sign up for service, register for the portal, or in your case ask us a question regarding services, we receive a notification in our software to respond. As I explained on phone I DID see the notification that you signed up for the online portal on 5/31 but there was nothing in regards to the question you had asked so we would have had no idea you had any questions.<br><br>Whether this was an error from our software or on your part, I am sorry. We do take A LOT of pride in our customer service and the fact that we are able to, in most cases, answer the phone when customers call. As well as respond the same day when customers email or ask questions through our portal.
john a
Won't provide any service unless it's a full year of service.
Provider response
John,<br>We try very hard to provide exceptional customer service to our clients but unfortunately, there are times we simply cannot help a potential customer out. You are correct however, we do not provide singular services.
Timothy Dickson
Ryan does a great job on our yard. He is very conscious of problem areas and notices areas that need care. He is observant of newly seeded areas and avoids them with applications. We have been with Fertilawn for about 20 years or longer and will continue to have them service our lawn. Thank you Ryan for another great season!!
Provider response
Thank you Timothy!
Penny Hanson
Not a customer facing organization. If I could put 0 I would - terrible service, incompetent, buyer be warn - they will do something incorrect, won't own and and will not fix it. They will not come out and work with you face to face even when they were in the wrong. They would rather sit at their computer and send you multiple emails. I feel sorry for them when so many small business do the right thing for there customer and they would rather write a rant. Sad.
Provider response
Penny, as the owner, it is my sometimes my job to speak with customers about their concerns. Our “conversation” was more-so you screaming at me and belittling myself and our company, not allowing myself to explain exactly what happened. You signed up and received a confirmation email. You also received and email we had recently sent out regarding seeding and explicitly letting our customers know to inform us about any seeding they are doing/plan on doing. Even though our technicians KNOW to stay away from seeded areas, we always want to be informed. Your technician, Latroy, has been with us for over 12 years, he knows darn sure not to apply pre-emergent to seeded areas. However, after your treatment, you decided to call, and “speak” with James. There was little speaking on James part (as I was in the other room and could hear). You proceeded to belittle him, call us idiots, DEMAND we refund your whole prepayment (which we did, including that service), as well as DEMAND we pay for the over $400 you spent on seed and erosion control otherwise you would “send us to small claims court”. I could tell James was flustered but he kept his cool and explained he would talk to Latroy and see what he did/did not treat. Once James spoke with Latroy, it was blatantly obvious to him that you had seeded/many areas throughout the lawn and put some type of erosion/seed cover. Of which he DID stay away from..<br><br>At this point I intervened and called you. Your blatant disrespect for our company was apparent, you would not listen to a thing I said or listen when I explained about our tech staying away from the seeded areas. All it was was screaming and name-calling. Even though I explained we sent an email about customers letting us know about seeding, your response was “I don’t have time to read all of your emails”. Penny, most of our techs have been with us for over 10 years. They know to stay away when they see seed, however many times customers decide to “overseed” their entire lawn, which is near impossible for our guys to see in an existing lawn. This is precisely why we always tell our customers to let us know if they seeded.<br><br>We want our customers to have a good experience, which is why we pride ourselves on customer communication, whether that’s through email or phone calls. As a service company, we make mistakes, and we also own up to them. Nobody is perfect. But when a customer blames us for something that never happened, belittles us, calls us names, threatens us, and does not listen to anything we say, that is unacceptable. Have a good day.<br><br>Sincerely<br>Garrett
Jennifer Dahlgren
I prepaid for service in February and I have not seen or heard from them. I’m getting a refund! They should have been out weeks ago.
Provider response
Jennifer, unfortunately spring is a very busy time for lawn care companies, sorry we were unable to get out to you right away. During our phone conversation, you gave us some valuable input on how to keep our customers in the loop during spring and we appreciate that. Hopefully we are able to turn your review into a 5 star one by seasons end!
Nadia Stagg
I am a tenant - these guys showed up without MY permission or notice from a landlord and sprayed pesticide all over three bags worth of new grass seed we put down the night before, killing the seed before it had a chance to germinate. So much for their claims of "customized lawn analysis." Apparently, their "analysis" missed huge bare patches of dirt covered in new grass seed visible with a naked eye. Didn't even stop and think about whether spraying pesticide on new grass seed is a good idea; didn't even knock on the door and ask if it is ok to come onto the property. Will not return phone calls. Just awful.
Provider response
Nadia, while this review is fairly old, I'm sorry for the issue at you're property. Typically, we will not notify tenants unless asked to by our customer (in your case is sounds like the landlord). We do everything in our power to stay off of newly seeded area, however we do let our customers know to call us if they have seeded as it can be very difficult to spot and we pride ourselves on doing a thorough job. Sorry for the inconvenience this may have caused.
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