About this provider in Livonia
ProAction Pest Control is the trusted name in Metro Detroit & Ann Arbor Area for residential and commercial pest control. When you call ProAction Pest Control you're calling a locally owned and operated business in Metro Detroit & Ann Arbor Area. Our goal isn't to just eradicate your pests for good, it's to ensure you…
Rating breakdown from customer reviews
4.8
217 reviews
Customer reviews for ProAction Pest Control
Brian Jones
Jason was very helpful and friendly. He explained everything in a way I could easily understand. Thanks!
Provider response
Thank you Brian!! It was a pleasure doing business and please call if ProAction can be helpful in the future.
Samantha Miceli
Dylan came out the same day to take care of a hornets nest problem. He inspected the property for other at risk areas, explained everything clearly, and was very thorough. The hornets were gone in a few days.
Provider response
Your kind words are very appreciated!! TY
Debra “Debi”
Dylan, was awesome at his job. Very personable and helpful.
Provider response
Your 5-Star Review is very appreciated! Thank you!
LeAnn Wray
Very professional, got the job done in a timely manner.
Provider response
We are grateful for customers like you who take the time to offer such awesome feedback. Thank you!
Gina
Dylan came out within one hour of me contacting ProAction and it was the weekend. Great service and affordable prices. I will call them in the future if I have any more issues.
Provider response
Thank you very much! We look forward to providing future services to you when necessary!
Jennifer Nash
Dylan was great! He was at my house within an hour of my call. He tackled the wasp issue and sprayed around the entire house for prevention. I highly recommend.
Provider response
It's a pleasure serving great customers! TY!
Claudia Szymanski
Jason was very informative and professional regarding the extermination of yellow jacket carpenter bees! We were able to get serviced shortly after making the call. Highly recommend Pro Action Pest Control!
Provider response
ProAction is thankful for your business and awesome feedback! TY
sanja tabor
Not all heroes wear capes, or bee suits, or even long sleeve T-shirts. I contacted you guys after discovering a yellow jacket nest under the AC unit. Not even 2 hours later Jason showed up. I recommend we kill them with fire, he said no need, the fairy dust he had was gonna make them suffer sufficiently. I was a little apprehensive since the little j3rks bit me 3 times and I was out for blood. Well, not even 3 hours after he left, they were nowhere to be found. I guess they all went back to the depths He11 they crawled out of. Thank you ProAction Pest Control, I’ll be sure mention your name while recalling this nightmare to anyone who’ll listen for years to come.
Provider response
Thank you Sanja! We very much appreciate your creative writing style and your business!
Barbara Andrews
Jason was great! Took the time to explain everything and answer all my questions. Also took care of my bee issues. Thank you
Provider response
We very much appreciate your feedback! Thanks so much!
Deb Romo
I highly recommend this company. I just wish I could give them more than a 5 star rating. Dylan was the tech and he went above and beyond to make sure everything was taken care of and under control before he left. Very informative. Told me exactly what he had to do and cleaned up all the debris left from the hive. Thank you!!
Provider response
Dylan is appreciated and so are you! Please call again if there is a need for pest control.
Ivan Katty
Prompt, professional, and courteous. Thank you very much Jason for coming out. My fingers crossed this will work. I have confidence it will! Plan to use you guys in the future if I ever need more pest control.
Provider response
Please do! We are thankful for customers like you!
John Hsieh
ProAction was fantastic. We called about two wasp nests and Jason, the co-owner, was at our house within 30 minutes. He gave a clear assessment and treated everything right away. Less than 8 hours later, the wasps are almost completely gone. Jason was kind, professional, and very quick. Highly recommend ProAction for fast and reliable pest control.
Provider response
Thank you for your awesome feedback! <br>
Christine Taffe
Jason came out today and was just outstanding! He went above and beyond to make sure we were taken care of. It was clear to us that he truly cares about his customers and the care he provides. He was so helpful and took the time to answer all of our questions thoroughly. We know we are in good hands, he was incredibly knowledgeable. Thank you Jason!
Provider response
We very much appreciate your business and kind review!!<br>
Jonathan Nagle
Jason was fantastic. Highly recommend.
Provider response
Thank you!
Nanda Sankaran
Very happy with the service provided by Pro Action. They were able to send the technician same day and complete the tasks very efficiently. The technician Joe was knowledgeable and took the time to explain the type of service provided and the reasons. He was very meticulous and made sure the work was done correctly. Thank you for the timely help.
Provider response
Appreciate your business and awesome feedback!
Carlene Wojnar
Jason was very courteous came out same day to deal with yellowjackets that were in my basement.
Provider response
THANK YOU for taking time to offer such positive feedback.<br>We appreciate your business!
Stefanie
Dylan Frazier from Pro Action Pest Control came to our home because we woke up to nearly 100 yellow jackets in our kitchen. He was at our home within an hour and found the spot outside where the yellow jackets were entering their nest and living in our wall. He also found the hole where they were getting from the wall into our kitchen and plugged that for us. He was extremely professional and knowledgeable and took his time explaining the process and the outcome. The treatment was safe for our dog and us. The service was very affordable. We also signed up for the quarterly inspection and treatment. I’m so glad I called Pro Action Pest Control! I’d give 10 stars if I could!
Provider response
WE SO APPRECIATE YOUR BUSINESS & INCREDIBLE REVIEW.<br>THANK YOU!
Marisa Noble
I had a huge hornets nest in my backyard and called ProAction. They sent Dylan Frazier out within hours! He was so professional and took care of it immediately!! He also sprayed the perimeter of my home!!
Provider response
ProAction Pest Control appreciates your business and the 5-Star Review!<br>Thank you!
MaryBeth DeGrood
This company was so helpful when we needed them. I called right when they opened in the morning seeking ASAP assistance in ridding our exterior property of several yellow jacket nests that had not responded to the store bought treatments we had used. I spoke with Pam who was so kind and understanding and she was able to schedule a technician out to our house same day. Our technician Matt was thorough with the treatments and took the time to explain everything that needed to be done as well as helpful tips for prevention in the future. Would definitely recommend this company to family and friends!
Provider response
Thank you!
Brent Brown
Came out right away and took care of the problem. Speedy and affordable with fast resolution.
Provider response
Happy to be of service! Please call again should you have any pest control needs! Thank you
Jamie Parsons
Inhumane trapping. They left a racoon in a live trap for so long that she died from heat exhaustion and infection from flies. HORRILBE INHUMMANE COMPANY. if you are looking to relocate wild animals please take time to find someone who has a heart and actually cares not a greedy rotten heartless company like this. SHAME ON YOU
Provider response
Jamie Parsons, we do not have record of serving you. But on behalf of pest control, if an animal is trapped on a weekend when companies are unable to get out, the homeowner could easily release the animal if worried. It is unfortunate you experienced a negative situation.
Debbie Newman
Did not get good results at all with this company. They came our on 2/21 and we still had same problem over 3 weeks later. I called and the same guy they came on 3/18 and wanted to charge us another $225. I called the office and they said they'd have the Supervisor call me. They never called me back! They certainly DO NOT stand behind their work! So if you want to waste your money and get no results, this is the company for you
Provider response
Hi Debbie, after reviewing the initial signed and agreed upon Service Invoice dated 2/20, it appears there was a return price set for $115.00. On 3/18 our technician returned as you had requested and you refused treatment. If you should change your mind, the return pricing remains $115 and we would be happy to send out our Lead Technician. Often times, additional treatments are necessary due to hatching cycles and other factors. We apologize for any confusion.
Miguel A.
This company is a SCAM they do not care or put down poison. They came to my house charged my mother 400 dollars for "invisible" poison for 1 rodent, DID NOT service the whole house and Pam was rude and lied multiple times. They won't come back nor explain to her what services. Beware of Proaction, please choose another company.
Provider response
It is the policy of ProAction Pest Control to provide exceptional service and maintain a high level of customer satisfaction. In addition, we uphold the safety of our personnel and are unable to accept profanity and threats. Service was rendered and appropriate service agreement signatures secured. It is unfortunate leaving negative reviews is your chosen course of action but our safety policies stand.
Jay Lin
Bad communication and responsiveness, had a service for 3 months to deal with mice problem but never received an email or phone calls to explain the progress but simply sending paychecks every month. Called in 2 months ago asking for status, was told the technician will reach out to explain but never did. Made another call today and the lady who picked up the phone at front desk apparently don’t give a damn or empathy about customers’ problem or frustration. She won’t bother to hear you out first but instead will lecture and complain about your attitude while she was the one starting with the wrong tone. Already canceled the service today, I don’t think she care anyways.
Provider response
ProAction Pest Control values customers, superior service and communication. We work diligently to resolve pest issues with customer satisfaction our goal. Sometimes frustrations arise but at no time will we be accepting of the use of profanity on the phone or otherwise. It is unfortunate negative reviews have become a way for frustrations to be released.
Rakshith Anil Kumar Vanaja
I needed a rat/bat inspection to be taken care of and find out if there are any. I called Pro Action, described what has happened and they quoted $190-$230 as estimate for the service, which I was ok with, thinking the whole house will be inspected. The following day, a technician comes in and puts a ladder to the attic area (said him where the rat/bat droppings were found from my house pre-purchase inspection report) and he throws few baits from standing on the ladder and asks for $300. He didn’t even take 10mins to properly examine and I was surprised to hear him he was done. Later followed up on a phone call with pro action representatives, they have just been saying they will actively follow up for the 4 times I’ve called, it’s been 2 weeks as of (05/16/2023) I see no one following up nor responding to my phone calls. Worst Experience!!
Provider response
I am sorry, we cannot locate your account. Please call to verify.
Fahren W
I called to have a racoon in my crawl space removed. "Specialist" came out and threw bait into the hole the racoon created. Told me the racoon would eat the bait and go out to die. Week later racoon is still tearing up all of the installation in my basement. I called another company. But $250 wasted...
Provider response
Apologies for any misunderstanding a phone call may have cleared up.<br>It is our practice for follow-up immediately with any concerns.
Dack Turner
The technician showed up at an unscheduled time and didn’t do any inspection. He did spray the exterior of our home, which killed some of the bugs but did not resolve our issue inside the house. Waste of time and money.
Provider response
Apologies for your issue and. It is the practice of ProAction to retreat in such instances... free of charge.
Christina King
Jul13 I called inquiring about exterminating ants at one of my rental properties. The lady I spoke with was very professional. She estimated $100-200 depending on the ant species. Because it was raining, she said they could spray inside but would have to come back another day to do the outside. The technician showed up, identified the species as “slab ants” and said an expensive chemical would be needed as this species was the hardest to kill. He said it would cost $318. He also said he would spray outside that day even though it was raining. When I asked about the price and spraying in the rain, he was rude to me and my tenant. He said the front office “girls” don’t know what they are taking about and that since I seem to know the business better than him, that I could tell him what to do. I did. I ordered him off my property and reported the incident to the office. I did not receive a call back from the company. I have since confirmed with several companies that slab ants are the easiest to treat. I ended up hiring RJ’s Pest Control, who for $150 treated the entire outside perimeter, main floor, and basement. There are no longer ants in the house. It was the complete opposite of my experience with ProAction Pest Control.
Provider response
Hello Christina, it's unfortunate we haven't spoken until today and apologies all around for your experience. Looking forward to working together to resolve your concerns.
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