Ehrlich Pest Control

I unfortunately inherited service with this company after they bought out a local company that I had contracted with previously. I have had nothing but bad experiences with them. We have recurring service with them to check termite baits, but they never seem to understand what service we have when they visit (this most recent time, they called me multiple times to be let into the house to conduct service that we don't even have). I once needed them to come out to address an issue with ants in ou

I loved Connor's before Erlich acquired them. Great techs and responsive, knowledgeable customer service. Now, the techs are still good but the customer "service" is abominable! You can spend 15-20 minutes on hold just to speak with a call center that can't answer the simplest questions. I was shunted from rep to rep until I insisted on speaking to the company. When I called again for follow-up service, the call center rep said my request would be "forwarded" to the company, then hung up so I ha

Very unprofessional business! We decided to go with this company because of what we were told would be included in the services. We still have not received any sealing which was promised to us in the initial sales pitch. Additionally, the manager, Kevin Davis, has yet to follow up with us regarding conducting the sealing that were promised. He made excuses on his visit on why he couldn't do it and claimed "the system was down". We had already forwarded to him pictures that showed where the s