About this provider in Slidell
Locally owned and nationally desired, Blue Star provides the newest in technology when protecting you and your family from pests. We are dedicated to providing long term solutions, not short term results for your Pest or Termite problems. We currently provide Pest Control and Termite Protection in nineteen (19)…
Rating breakdown from customer reviews
4.7
196 reviews
Customer reviews for Blue Star Pest Control
Robert K.
We haven't seen a flea in weeks. We're happy and our dog is too! Thanks.
Burch Marg
We have been very pleased with Blue Star Pest Control. If we ever do have a problem, they are very willing to come out ASAP. And I really like our friendly tech, James Maser. Very helpful, knowledgeable and friendly too😃
Joe C
Shawn was great to explain everything that he did it and what would happen after he did it
Provider response
Thank you for the feedback, it is great to hear that all the training that we do to insure excellent customer service is noticed in the field. <br><br>THANK YOU!!
Gabrielle Barre
Technicians were so nice and accommodating, took their time with laying product and even under the crawl space. Very pleased with the company!
Provider response
AWESOME! our philosophy is: <br><br>"CUSTOMERS DON'T CARE HOW MUCH YOU KNOW, UNTIL THEY KNOW HOW MUCH YOU CARE !!" <br><br>We are blessed with a team of great employees that truly care about their customers and understand that we only exist because of our GREAT customers. <br><br>THANK YOU!!<br>
Monty Smith
excellent work, friendly service
Provider response
Thank you for sharing your experience with us, it is great to hear that our team's hard work is appreciated and acknowledged. Our success over the past 41 years has ALWAYS been because we care about each one of our customers, unlike the big corporations that treat customers like a number.
t
Professional service.
Provider response
Thank you.
candace ruiz
The technician that Blue Star sends out is very knowledgeable and friendly. They listen to all of your concerns and then not only treat what the issue is, also advises you of ways to help the problem. I started off with a termite contract with Blue Star and now I have a Pest Control Contract as well. Blue Star truly cares about their customers and even entertains what the customer may consider a HUGE problem and then calms my concerns and gives me examples of why my problem isn't the worse in the book. I would and have recommended Blue Star multiple times.
Provider response
Thank you for being one of our GREAT customers. It is awesome to hear about your experience with us. We operate under the philosophy that people do not care how much you know until they know how much you CARE! We are blessed to have truly caring co-workers. We truly appreciate your business and recommendations.
Anelis Sanchez
My parents and I are very happy with the service and the level of professionalism.
Provider response
Thank you sharing your experience with us and being a great customer.
Jo Ann Sciacca
On time, very polite and knowledgeable. Great service from Paz !
Provider response
Thank you!
Corey Doyl
James is the best! he is friendly and courteous. He answers any questions you may have.He represents you come well!
Provider response
Thank you for sharing your experience with us.
David
Shawnee Mills went above and beyond to adjust my treatment on the spot. He also explained (in detail) how each of the insecticides worked.
Provider response
Our entire team, including our office staff go through a monthly training meeting to insure that we are up to date with proper treatment techniques and protocols. Its great to hear that the training is being implemented and affecting our customers in a positive way. <br><br>THANK YOU!!
Angel Blohm
Blue Star has been excellent for us. Affordable, effective and helpful. They come by every year for the inspection and answer any questions I have.
Provider response
Thank you for being one of our GREAT customers. We truly appreciate your patronage and we do not take it for granted.
brandon stevens
We paid for it the initial treatment 2 years ago and both years, we've had termites. We've done the annual retreatment each year. I get it, we live in Louisiana, it's common. Howevwr, our issue is with the way that Blue Star responded, which has been less than impressive. We noticed an active colony about 2 weeks ago and immediately contacted them. We were told "We will be out a week from now". Fast forward to 3 nights ago when the active colony in our home, along with (what im assuming was) another batch of swarmers from the outside made our living room look like a scene from a horror movie. Took us about 2 hours to get them all by hand with a vacuum. We relayed this all to the Tech that came out on 23MAY25 and he said "We will be in touch Tuesday to schedule an appointment and try to get someone out here for treatment in a few weeks" I asked if that's normal to wait so long and wouldn't there be alot of damage by then. He said "they eat slow" Just got done for the 3rd night in a row fighting a swarm and Blue Star could seem to care less. 100% will recommend other pest control companies moving forward and will not be renewing with them this year. Absolutely do not and will not recommend this company to others. This is a nightmare for anyone but it's especially horrific to out of staters whom have never experienced anything like this.
Provider response
I am sorry to hear about your dissatisfaction with our response. Please call in and ask to speak with a supervisor and we will address your concerns. Although we cannot change you past experience, we can impact your future experience with us, if given the opportunity. <br><br>Thank you for your feedback.
Sheila Morgan
I would like to give accolades to technician Shawn. He was incredible today in handling a pest crisis in my property. He was patient, kind and knowledgeable. Customer service at its best. Kudos to Shawn.
Provider response
Thank you so much for taking your valuable time and sharing this information with us! It means the world to us when customers feel the effects of the great work all of our team members put into their job. I assure you Mr. Shawn will be acknowledged at our monthly training meeting.
Erin Lowrey
James was extremely thorough and explained his process very well. He took time to address every concern and was very communicative. He was kind, and very professional.
Provider response
Thank you!
Gretchen Ghivizzani
Mr Mills was very through, courteous, and friendly. He explained everything and answered all questions that we had.
Provider response
Thank you for sharing your experience with us. We truly appreciate you being a loyal customer. We are blessed to have great co-workers that truly care about each and every one of our great customers.
Debra Kappes
Through the many years that James has been our Blue Star Technician he has been very professional, pleasant and informative.
Provider response
Thank you for taking the time to share this with us. Our co-workers are what makes our company great! They all truly care about each customer they are honored to service. <br>THANK YOU!!
Yvette Catoire Sehon
I used Blue Star for the maintenance of apartments. They would not give me a schedule of their maintenance days. They would call tenants the night before and expect them to change their plans because they were coming. The would go to the apartments and treat one apartment and leave, but expected full payment. When I tried to cancel, they invented cancellation fees and lied about services they did not perform. They think that treating the outside of the building is the same as treating the inside. Very disappointing.
Provider response
Dear Yvette<br>Thank you for sharing your concerns.<br><br>We see that we received two 1 star reviews for the same account (apartments) that you manage.<br><br>We have researched your concerns and see that you signed a one year service agreement in April 2020 for this property that offers quarterly exterior service with inside services as needed. At that time you provided us with the tenant's phone numbers to contact them directly to set up service. We offer this exterior quarterly service for complexes to accommodate a lower price for landlords. The quarterly fee is only $129 per quarter for your size structure, which is an exterior treatment and inside service as needed, rather than a monthly service that would be $120 a month, you chose the Quarterly service. We provide this exterior service because 85% of most pest issues come from the outside. The initial service was performed in May 2020.<br><br>As per the agreement we performed the exterior service on August 5, 2020. Our Technician called all the tenants the evening before as a reminder that he would be on the property and to ask if they needed an inside service as per our protocol. On August 6, 2020 you contacted us and asked us to call you in advance rather than the tenants directly. Then on August 19, 2020, you asked us to discontinue service immediately. We explained the cancellation process, and re-explained the exterior service and that we could come back to do an interior service upon request, you just said to send you the final invoice to close out the account.<br><br>It was not until October 6, 2020 that we were informed that you are no longer affiliated with this building, apparently that may be why the cancellation was requested in August, as we offered to come back out to perform any additional internal services at no charge, as per our agreement.<br><br>We are sadden that you are not satisfied with our service, we pride ourselves on being very clear on the explanation of our service protocols, based on the services selected by our customer. This is why our customers are required to sign a service agreement that details our services in writing to avoid these types of misunderstandings.<br><br>Thank you, and we wish you the best.
Amy Vappie
James always listens to my concerns, and gives extraordinary service every time.
Provider response
James like all of our co-workers truly understand that we only exist as a company because of our customers!<br>Thank you for sharing your experience with us.
Yvette Catoire
BlueStar was made aware of rodent issues. They put out 2 glue traps inside and did not fill up bait box for the rodents. There was NO follow up in 2 months. We lost a tenant, due to BlueStar’s lack of follow through.
Provider response
Thank you for bringing this up to our attention. It appears that there was an error in setting up this particular account up in our system. We have rectified the issue and our Operations Manager has reached out to you directly. Again thank you for sharing this with us as this is how we can correct and avoid these issues in the future.
Debbie Major
Chris is awesome. He answers all our questions and always goes above and beyond to insure the best service.
Jesse Spriggs
Blue Star Pest Control employees responded promptly and provided the termite control services at a reasonable price. Recommend their service.
Provider response
Thank you. We appreciate you being a customer!
Erin Abdalla
I highly recommend Blue Star Pest Control!! James has been my technician for many years. He always calls to confirm my appointment time and asks if I have any other concerns I need to address. He is punctual and does a thorough job at my home! I’ve spoken with Danielle on several occasions to set up appointments for things that were outside of my regular service. She has always been very straight forward, while maintaining her professionalism, with me. I cannot say enough good things about Blue Star Pest Control!!
Provider response
Hard to believe you have been a customer for over 12 years !!! WOW, time flies. <br><br>Thank you for trusting us with protecting your home and family from unwanted pest.
Jen Houston
I love this company! Chris did an incredible job with my termite inspection. James and Kaz do an awesome job of keeping nasty roaches OUT of my house. Recently asked for someone to come out and spray and Danielle had that scheduled the next day. I couldn’t ask for better service!
Provider response
Thank you for sharing your experience with us. It is great to hear when our teams' hard work and dedication to our trade pays off. <br><br>Truly being a Locally Owned and Operated company, we fully understand that we only exist because of our great customers.<br><br>Too many of the companies we deal with are now nationally owned conglomerates or worse, are owned by out of the country entities.
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