J&J Exterminating Lafayette
Verified105 S College Rd, Lafayette, LA 70503
Open 5 days/week
About J&J Exterminating Lafayette
Serving the greater Lafayette area since 1959, J&J Exterminating is your trusted partner in pest and termite control. With decades of experience, this family-owned business specializes in innovative pest management solutions for residential and commercial properties. Our expert technicians are dedicated to protecting your home and business from unwanted pests. J&J Exterminating provides comprehensive services, ensuring a safe and comfortable environment for all.
Rating Breakdown
4.8
★★★★★579 reviews
Customer Reviews (29)
Quick
Response from J&J Exterminating Lafayette
Thank you, Thomas, for taking the time to share your feedback. We're glad to hear you had a quick experience with our team and appreciate your support.
Great Services always have a smile and interested in any problems we have.
Response from J&J Exterminating Lafayette
Thank you so much for your kind words and for recognizing the team’s dedication to friendly and attentive service. It’s wonderful to know that you feel supported and valued during each visit. Your feedback is truly appreciated.
Thanks for the great services!
Response from J&J Exterminating Lafayette
Thank you so much for your kind words, Irene! It's wonderful to know that you were pleased with our services. Your feedback is greatly appreciated by our team.
Excellent customer service!
Response from J&J Exterminating Lafayette
Thank you so much for sharing your feedback, Hailey. We're delighted to hear that you had an excellent experience with our customer service. Your satisfaction means a lot to our team at J&J Exterminating Lafayette.
Phone customer service is always great and Craig is always very professional and helpful. 10/10 for him
Response from J&J Exterminating Lafayette
Thank you for sharing your positive experience and for recognizing Craig’s professionalism and helpfulness. It’s wonderful to hear that our phone customer service has consistently met your expectations. Your feedback is greatly appreciated.
Nadir Quaisiah was knowledgeable, thorough and provided evidence of what he was looking at. I was pleased with Mr Nadirs visit but perplexed with why J&J Exterminating dropped the ball after we had treatment for the same problem in 2021. After all I have had service with this company for over 5 yrs. Update: today I had the pleasure of meeting Donald and Randal who wanted to f/u. I do indeed have those pesky beetles but they are in the wooden floor not under the house! They recommended the replacement of the affected boards. I learned so much these last two days! I am highly satisfied with J&J and the current employees servicing Franklin LA. Thank you 🙏🏼
Response from J&J Exterminating Lafayette
Thank you for sharing your experience and for your loyalty over the years. It’s wonderful to hear that Nadir provided a knowledgeable and thorough service during your recent visit. Your feedback regarding your previous treatment is appreciated, and your perspective as a longtime customer is truly valued.
Response from J&J Exterminating Lafayette
Thank you for sharing your feedback and for choosing J&J Exterminating Lafayette. We’re glad to know you had a positive experience and appreciate your rating. Your input helps us continue to provide quality service to our customers.
Response from J&J Exterminating Lafayette
Thank you so much for your wonderful review and five-star rating. We truly appreciate your support and are glad you had a positive experience with our team.
Creighton was GREAT !!! Felt very comfortable with him in my home. Creighton was very professional and “family like”. Very great service !
Response from J&J Exterminating Lafayette
Thank you so much for sharing your experience, Christy. It’s wonderful to hear that Creighton made you feel comfortable and provided such professional, friendly service. Your kind words mean a lot to our team.
Real nice and honest people. Creighton Broussard did an amazing job on the first time at my home
Response from J&J Exterminating Lafayette
Thank you for sharing your positive experience and kind words about Creighton Broussard and the team. It's wonderful to know you felt well taken care of, and your feedback means a lot to everyone at J&J Exterminating Lafayette.
This is a repost of an earlier review. I can't say enough about James Gary. My wife and I own an older home built in 1957. For years we dealt with roaches and ants; it was a never-ending battle. That is until James with J&J visited our home over a year ago. The difference is amazing. He is thorough, considerate and always on time for appointments. Not a single critter recurrence since his first visit. The team at J&J has worked with us providing treatment and a real peace of mind at a price within our means.
Response from J&J Exterminating Lafayette
Thank you so much for sharing your experience with us, David. We are thrilled to hear that James was able to provide you with effective and reliable service. We appreciate your kind words and are happy to have been able to help bring peace of mind to your home.
Great Service, Great staff!!
Response from J&J Exterminating Lafayette
Thank you so much for your kind words, Lee. We're delighted to hear you had a positive experience with our team and appreciate you taking the time to share your feedback.
Response from J&J Exterminating Lafayette
Thank you so much for sharing your positive experience and for taking the time to leave a five-star rating. Your feedback means a lot, and it’s great to know you were satisfied with our service.
Great service! Very well organized, informative, and helpful!
Response from J&J Exterminating Lafayette
Thank you for sharing your positive experience and kind words, Cooper. It's wonderful to know you found the service organized, informative, and helpful. Your feedback is truly appreciated.
These guys are great!
Response from J&J Exterminating Lafayette
Thank you, Wes, for sharing your positive experience and kind words. It’s wonderful to know you’re pleased with our service.
Miss Ashley is so incredibly sweet and really just so wonderful! Really made scheduling my annual home inspection fast and easy!
Response from J&J Exterminating Lafayette
Thank you so much for your kind words about Miss Ashley and for sharing your experience. It's great to hear that scheduling your annual home inspection was quick and easy. Your feedback means a lot to the team at J&J Exterminating Lafayette.
Excellent Service from Nader! I recently worked with Nader Qaisieh at J&J Exterminating and had a great experience. Nader was professional, knowledgeable, and took the time to thoroughly explain the treatment process and answer all my questions. He was punctual, respectful of my home, and clearly experienced in what he does. The service was efficient and effective, and I appreciated Nader's attention to detail and customer-focused approach. It's clear why J&J Exterminating has such strong ratings - their team really delivers quality pest control services. I'd definitely recommend J&J Exterminating, and specifically ask for Nader if you want someone who genuinely cares about doing the job right. Thanks for the excellent service!
Response from J&J Exterminating Lafayette
Thanks for the feedback Morgan, we appreciate it and are lucky to have Nader on our team :)
Terrible experience. They do not keep the scheduled appointments and then show up at different dates and times without notice. They did not fix the flea problem, they did not clear the rat infestation. Managers very rude and belittling to customer. Then when I cancel because I’ve had enough of the poor treatment, they just show up on a holiday with a 15min notice to pull up the termite traps and left the holes bare. Definitely would not recommend to anyone.
Response from J&J Exterminating Lafayette
Hi Courtney,<br><br>We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback.<br><br>We always aim to accommodate customer communication preferences whenever possible, and we regret the breakdown that led to frustration in this situation. While advance notice was provided, we understand it did not align with your preferred method of communication, and we apologize for that inconvenience.<br><br>We also apologize that the area around the removed termite monitoring stations was not properly restored during the initial visit, as this fell short of our standards. We appreciate the opportunity to return and complete the restoration, and we’re glad we were able to address this concern.<br><br>We take all feedback seriously and use it to improve our service and processes.<br><br>Thank you for bringing this to our attention.<br>The J&J Exterminating Team
Called about getting pest control for my home Nader Qaisieh’s was very professional made it very easy to get scheduled and figure out what I need would recommend very smooth and easy to schedule and get your needs taken care of thank you
Response from J&J Exterminating Lafayette
Thank you for sharing your experience and for highlighting Nader's professionalism. It's wonderful to hear that scheduling and determining the right services for your home was smooth and easy. Your recommendation means a lot and is greatly appreciated.
Very pleased with the professional service we received from Nadar “Nad” Qaisich. Enjoyed our visit. Very detailed in providing information. We’ve been using J&J for a while now. Just added termite and rodent protection
Response from J&J Exterminating Lafayette
Thank you for sharing your positive experience and for your continued trust in our team. It’s wonderful to hear that Nad provided detailed information and made your visit enjoyable. We're grateful for the opportunity to assist with your pest, termite, and rodent protection needs.
Had nice problem they charged 300.00 and I still had mice problems. Bought my own traps and poison bait stations and took care of problem myself.
I had them come out and spray my house for ants couple years ago. Paid them, I just found out they have me reported to credit bureau for non payment. Will not use them again!
I’ve used them in the past and was fairly pleased with their service. I have several apartments and needed ONE of them sprayed. The sales guy Randy, denied me service, as he refused to spray just one unit. Some of my units are individually owned. They sprayed six months ago for me on an individual unit on a 4plex (different sales guy), so I KNOW it is possible. Not to mention, I’ve had this done many times individually. What do y’all do for individually owned condominiums? I’ll bring my business elsewhere, but what a crock. Just because he wanted to sell me on four. Not too friendly either. I have many rentals, so his loss on future business.
Response from J&J Exterminating Lafayette
Thank you for sharing your feedback and for being a past customer. It's important to us that our clients feel valued and understand their service options. We appreciate you highlighting your experience and raising questions about individually owned units, as this helps us better address the needs of property owners and managers. Your comments about your interaction with our team member have been noted, and we regret that your recent experience did not meet your expectations. We have texted you a couple times please reach out at your earliest convivence.
It's really sad when a consumer doesn't get the level of service that is advertised or promised from businesses. Such is the case with J&J regarding continuation of a termite contract. Never mind that J&J starts sending annual payment reminders months before your service is due. Who pays for service months in advance of their due date on their annual contract? Yet the payment reminders continue! So last year we had a fiasco scheduling & getting our annual inspection completed. So much so, that the J&J Mgr in charge or service committed to giving us a $200 discount on our service. Ok, great call for all the issues we had last year. However, I had already paid for last years inspection & did not receive any discount nor refund. Fast forward to this year and its the same old thing. J&J starts sending payment reminders months in advance. So, I call and ask about my promised $200 discount and was informed that yes they read the notes and would subtract the discount from my bill; "would I like to pay now or pay online?" I said, I would pay online when mu account indicated the new balance. That was three weeks and two additional calls later. Thus far no discount has been subtracted. How does this happen at a business that is suppose to guarantee their service?
Response from J&J Exterminating Lafayette
Thank you for sharing your feedback with us, Gary. We apologize for any inconvenience you have experienced with our service and billing process. We appreciate your patience and understanding as we work to address this issue.
I called & couldn't hear the woman that answered the phone she hung up on me now she won't answer. Based on this I'm thinking they don't care about quality customer service.
After working with J & J the last few years we can’t see how they have even 3 stars. Horrible customer service, we still have insect problems they don’t really seem to help with that. Just not an effective company. If they had a reputation it has since declined.
Response from J&J Exterminating Lafayette
Cort, Can you email me your account information so I can look into this for you? Jford@jjext.com...thank you for the info.<br><br>Sincerely,<br><br>J&J Exterminating
Never going to call them ever again they came over to my house have me a price I paid it that day at up a date never showed up rescheduled multiple times they never showed up called the tech the guy told me nope I do not work on Saturdays and now they don't want to give me my money back
Response from J&J Exterminating Lafayette
Coery, Can you email me your account information so I can look into this for you? Jford@jjext.com...thank you for the info.<br><br>Sincerely,<br><br>J&J Exterminating
Repeatedly showed up to my home without a call. Went through my home when I said no. Maybe I’m just not used to this kind of business. Update: switched to a different pest control now I’m finding dead bugs and mice .. umm 🤔
Response from J&J Exterminating Lafayette
Amy, I am unable to locate your account using this name. Can you email<br>Me directly at jford@jjext.com with your account info so we can lookin into this for you ASAP, thanks much.<br><br>Amy, just following up to see if you can email Me your account info so we can address this for you, thanks. Jford@jjext.com
Great customer service awesome service
Response from J&J Exterminating Lafayette
Thank you for the review, we appreciate it. i think you accidentally hit one star? Please let us know if there is anything else we can do to enhance your experience with our company. Sincerely, J&J Exterminating
Contact Information
Phone
+1337-242-8159Address
105 S College Rd, Lafayette, LA 70503
Website
www.jjext.comHours
Services
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