Mosquito Joe of the Bluegrass (Louisville)

Dylan showed up promptly, even though service was last minute Edition. Treated all the areas that we wanted quickly yet thoroughly. Good work!

From day one the Mosquitoes were gone. I could go outside and not even worry about them. My suggestion is find out someone who is using Mosquitoes Joe and stand in their yard and see for yourself how peaceful it is.

Excellent service! Technicians are very friendly all around, service on the phone is outstanding! I’ve had the liberty to speak with a woman a few times for future sprays and bills to be paid, very respectful customer service! She had a very good understanding on what I needed done. I’ve been using mosquito joe as my sprayers for under a year but will continue these services!

Terrible experience with this company, told us the rates then proceeded to charge us more than promised. When confronted they never would call back after saying they would “look into it “. Now we think they gave out info away because we are receiving weird mail with our names with things added to it. Rude customer service. All bad do not use!

Laura was a great help when helping with some concerns I had about pet friendly treatment. The technician Will did a wonderful job treating the property and explaining the process! Highly recommend mosquito joes of the bluegrass for all your pest control needs.

Chris was very responsive, communicated with me on everything from the time he was dispatched to provide service and made sure he communicated and followed thru to completion. Great service!

Will was the tech that was here last week - a nice, personable employee that did an excellent job spraying around our house and yard for mosquitoes and ticks.

Dylan is always friendly, professional, and on-time.

I have to say Paige walked me through how to leave this review. Everyone at Mosquito Joes is so kind and helpful. Robert treats our home at 10:00 on the dot every two weeks. He is so kind and shows my daughter where I need to remove plants that will cause me problems. He even comes back when I need a special treatment for our garden parties. You all are great and I thank you again. God bless

Dylan is great! We have a tough yard as we are backed up to woods and we have a variable ecosystem within. MJ responds right away with questions/concerns we had about the service. We are excited to be working with MJ again this year, and future it would be good to see Dylan regularly!

Hands down the best company always texts me when on the way as well as after treatment Jermaine treats my yard and I never have issues and Paige in the office is so helpful and if I have any issues she always so nice and helpful would recommend mosquito joe to everyone

Good consistent service. Kept the mosquitos away.

I would highly recommend using Mosquito Joe. Their service throughout my years of using them has been great. Always consistent and they are very good at keeping me informed as to when they’ll arrive, whether rain may cause a service delay, etc. Special shout out to Jermaine.

Jermaine is very conscientious and pleasant.

Dylan was rude via text for no reason. They send messages at like 6am. Probably won’t renew next year. I’ll probably find someone else. Mosquito joes decided to change the monthly charges they promised me with no notice and my bills went from $25 a month to $79 a month. They retroactively charged me for the services already rendered. They never explained any of this to me. I cancelled my service over the phone and the lady I spoke to named Paige refused to let me speak to someone in the billing department because they were “too busy”. Paige hung up on me. Horrible customer service and horrible communication. I will never do business with mosquito joes again. I’ll go back to naturescape next year. Worst pest management company I’ve ever dealt with.

One star is being generous. This company is a joke. Their customer service is horrible, I’m told one price and charged for another. I wouldn’t recommend them to anyone.

Dumpster fire. Do not use Mosquito Joe's in Louisville. Repeated rescheduling issues from Mosquito Joes to which they only contact you by automated emails hours already into the waiting appt date. They give you a ridiculous 7a-5pm (10 hour) window when they are to show and STILL cant make the date. With animals, 10 hour wait is hard and when they keep cancelling on us, it becomes upsetting and ridiculous. You have to borderline beg for them to bring out a Mosquito Joe's technician by then to come out and EVEN THEN they cant confirm what date they will come out. Its like they don't want to do the job. And when they do come out finally, they don't have the proper notes and do the wrong spraying job. Enough is enough. They make the mistake on relying solely on the automated emails and the form of communication on the customers. We are not A.I. ...Mosquito Joe's could easily do better and its sad they are complacent on their business.

If there was a zero star rating that is what this company would deserve. After repeated mistakes and lies I cancelled our agreement and even left the company a lengthy email explaining my concerns of being ripped off, and the company never even took the time to reach out for clarification. So run away from this poor infestation of a company.

The short story is they showed up twice with no notice and sprayed the wrong chemicals. I have a dog so I wanted to be alerted before spraying so I could put my dog away and make sure he was kept away long enough for the spray to fully dry, and to talk to the tech and decide between all-natural or their other spray. I explained this very clearly but then one day I looked out my door and saw a Mosquito Joe rep spraying away (not the all-natural version), no call, no door knock before or after. Thankfully I noticed and didn't let my dog out. I called and complained. The rep was helpful and understanding and assured me it wouldn't happen again, so I was willing it let it go. I called and scheduled again for an all-natural spray and made it very clear I wanted a call or door knock beforehand. They assured me it was added to the notes, but as I went to let my dog out a few hours later, I saw Mosquito Joe spraying in my yard (again not the spray we wanted, no call, no door knock before or after). Both times I was lucky to happen to see the rep, and not to let my dog out, but I won't be taking a third chance with this company as they can't follow basic instructions.

My wife called to start a new service with mosquito Joe of louisville. The first time to our home the service tech knocked a plant off the porch table and broke the pot, kicked 2 solor lights out of the flower beds and somehow managed to snag and break our flag pole off the house leaving our nation's flag on the ground, 2 days later I noticed he sprayed the chemicals all over one side of my harley davidson... to say I was pissed off was an under statement. My wife called to express our issues and never received a call back until 2 weeks later when they called to schedule our next appointment. My wife told them everything and informed them we no longer wanted they're services. They begged her to remain a customer and said the manager would give her a call to help resolve all the issues. Needles to say that call never came. As a small business owner myself I understand things happen, but the lack of care and responsibility to a customer is ridiculous. Do yourself a favor and call someone else. EDIT: in response to Mosquito Joe's response to my review it is important to note that my wife's name is Sarah and she has not changed her last name yet. And I'm not interested in calling to talk because nobody at your business cares to return a customers call. And I'm super surprised none of your techs admitted to this. It's almost like someone's lying to not get in trouble, who would have thought! I guess the ring camera footage is lying too...

Last year I had a problem here. The treatment failed to work. They refused to come back out and were also rude. I decided to give them a second chance. I did not leave a negative review last year. This morning the lady hung up on me and RJ said he didn't want my business. I own a national reputation management company and I'll have to say that's not exactly the best way to handle a customer service failure. Accept responsibility? I'm a pretty easy guy to do a "customer service save" on as I'm fairly resonable. They didn't even call to say I was cancelled. OK then. Have it as you will.

Very disappointed. Had service for 2 seasons. Last service the tech, who was training a new tech, left my backyard gate open and my dogs got out. Their back office doesn't return phone calls and was very rude. UPDATE: Mosquito Joe's reply while polite, is not accurate. Biggest problem is they never contacted me to let me know they had applied a credit to my account. I haven't given the impression they were going to be crediting my credit card. When I let them know I didn't want a future treatment, they gave me the line about can't issue credits after 30-days, but it hadn't been 30 days.

We have been using Mosquito Joe for a few years now. They product has not always been the greatest but the service was consistent. Almost a month ago, we got a text saying they were on their way to spray our yard. No one showed up. We called the next day and were told that it was a mistake and we had a scheduled spray for the following week. Fast forward to the service date and again, no one shows up. I called the next day saying no one showed up and was told that individual was fired. I needed the yard sprayed because I was having an outdoor birthday party on Saturday. I was told they were scheduled to be there Friday. AGAIN, no show. I could not get anyone to spray my yard on such short notice. The following week, I called and said I wanted to cancel my service with them entirely. The woman on the phone said, “they are scheduled to come Friday, you don’t want them to spray?” I said, “No, not Friday or ever again please. I am very disappointed with the last three no-shows and am taking my business elsewhere.” She said, “ok, it is canceled.” I said, “thank you” and she hung up. Friday rolls around and, who shows up? Mosquito Joe! We were not home when they came. When we got home we saw the sign in the yard and have TWO charges (different amounts) on our bank account. I tried calling this morning (Monday) to speak with someone and no one is answering the phone. Not sure what is going on but this is not a good look. **update: called again and spoke with someone. She said she saw that I called to cancel and is refunding the charges. She was very polite and helpful. Still taking business elsewhere because of unreliability, but she was kind for what it’s worth.