About this provider in Cedar Falls
Keeping an eye on your needs for all things Waterloo and Cedar Falls pest control. From bed bugs, mosquito control, rodents, termites, or any other pest control needs. Serving Cedar Falls, Waterloo, and surrounding areas in Iowa.
Rating breakdown from customer reviews
4.8
51 reviews
Customer reviews for Hawkeye Exterminating, LLC
Pattie Magee
Friendly, professional, and punctual. Very happy with this company.
Provider response
Thank you for the kind rating and the comment.<br>Glad we could help.<br>
Robin Borrill
I called the office and was lucky enough to speak with a gentleman that was so knowledgeable and helpful. He took the time to help me even thou they do not service my area. I would highly recommend this company!
Provider response
Very glad we could help!
Stephanie Stoltz
The guy I spoke with seemed very knowledgeable and was very nice. He spoke with me for a while, even though he didn't serve my area and gave me his opinion and gave me suggestions. A lot of businesses won't even waste their time talking to you if they don't serve your area, so it was a pleasant surprise talking to him this evening. It's too bad they don't help here though, it's hard to find anyone who treats for termites near me. :(
crippeng1
Highly recommend. Mike was great and explains things very well.
Provider response
Thank you for the kind review! <br>-Mike
Michael Englund
Great Company and Great Results. Very fast response to my inquiry. Would definately use this company again. Thank You!
Provider response
Thank you Michael for the review. If you ever have any pest control questions, or problems...Let us know.
Brett Lehr
An honest businessman in an extremely corrupt local industry. Go to Hawkeye if you've got issues, and Michael will handle them discretely. I've had experiences with other pest control companies who simply wanted to use my lack of experience to separate me from my last dime as they bloviated about how "technical" their job was. Don't listen to those buffoons and call Michael for straight solutions at fair prices. You might even learn something!
Provider response
Thank you Brett for taking time out of your day for a review. Hawkeye Exterminating was glad to help.
Elissa Tudor Tudor
* Addended with response to companies reply* Started out just fine. Mike and crew came out to treat our home. He promised his products were effective and he had NEVER had to retreat, but would come back the second time per policy. First treatment did not work, second treatment did not work. I was still being bitten, and sent him pictures of my bites and the live bugs we were finding. He came out a third time with supposedly a different combination of product. Several weeks later I was still being bitten. 4th time, different mixture. This all spanned April thru July 2023! September came, still had bugs, offered for him to come out again and look at things and discuss treatment. HE OFFERED to refund our $$ since he had been unsuccessful, yes, HE OFFERED, I did not ask. 5 weeks went by, didn't receive refund. Said he'd look into it. A week later he told me that I was going to have to find another exterminator and have them inspect and treat my home in order to receive my refund, that there was no way his treatments hadn't worked, that I WAS SCAMMING him!! Absolutely NOT the case! I am still being bitten to this day and after all his treatments and us waiting for it to work it has not improved. Very angry and this just shows that if things don't go his way, he does not stand by his word. He promised he'd rid us of the pests, he offered the refund, and he failed to stand by his word. Most of their reviews are decent, but that is why I felt I needed to leave my review. He was NOT decent with me and I will never recommend them to anyone. They don't deserve the 1 star rating but I had to rate to be able to submit this. Addendum: You can pump your chest out about your ratings and how great they were because your 100% no longer holds true with your failure at our place. You said you would treat until they were gone, so don't pride yourself in saying that you treated us for "free". Those treatments were included in your satisfaction guarantee - you use phrases like "continued treating for free", "treated your home multiple times" - all included. There never was a "removal" because the bugs were never killed. I repeatedly sent you pictures of the live bugs when I found them and the bites on my body as proof , but YOU "gave me the benefit of the doubt" - YOU offered the refund!! And after 5 weeks decided to accuse me of scamming you and then refused to refund us with an ultimatum to get another company to come fix your mistake - YOU could not solve the problem. Told us you had talked to several other exterminators and none of them could believe that we still had them. Couldn't tell us who you spoke to though. And we have had other companies out here to inspect and they have found evidence of live bugs and told us that most of the insecticides you used weren't effective in killing them, the growth/hormone inhibitor you used doesn't even work on bed bugs! You may want your customers to be satisfied, but these are far from it! After offering a refund on your own accord, because you had failed at your guarantee and then accusing the customer of scamming... real respectable, you should be real proud of yourself. This may well be your only fail - a fail all the way around from bug extermination to customer service. No company, no matter how frustrated should accuse their customer of scamming when proof has been sent that the problem still exists. Needless to say, you can no longer pride yourself with a 100% satisfaction rating.
Provider response
Hawkeye Exterminating, LLC has always guaranteed services, especially with Bed Bugs. Over 23 years and an A+ Rating with the Better Business Bureau, as well as being the number one pest control company according to Community votes 2 years in a row, we strive for excellence and customer satisfaction. In 23 years of service, we have a 100% satisfaction rate regarding Bed Bugs.<br><br>In regard to your situation, we went to your home multiple times free of charge after the initial fee and removal. During those subsequent visits, we saw absolutely no signs of Bed Bugs living... only dead ones. We still continued treating your home free of charge multiple times, just to be sure.<br><br>Hawkeye Exterminating gave you the benefit of the doubt after multiple treatments free of charge by offering you a full refund (we sent you a photo of a cashiers check ready to go) if you could have another professional exterminating company find evidence of live bed bugs, but you never did that.<br><br>We always want our customers to be satisfied, which is why we guarantee our services. We wish you had taken us up on the offer for a second opinion and a refund.<br><br>Hawkeye Exterminating, LLC
jeremy shephard
Highly recommend these guys! They gave me advice for the rodent issue I was having in my garage instead of just coming out and charging me! They also came out and sprayed my home, which only took 5 minutes. 5 stars for Hawkeye Exterminating.
Provider response
Thank you Jeremy for taking the time for a review. Glad you was happy with our services.
Ashley Skiff
I had a question and after trying to find answers online I decided to call Hawkeyes. He was able to answer my question and took the time to reassure me that we were safe from an infestation and I didn’t need to worry.
Anne Gerrietts
Mike was great! He listened to our concerns and investigated the problem along with explaining the what and why. Thanks!
Provider response
We appreciate you giving us customer feedback. Thank you for the wonderful review.<br>-Hawkeye Exterminating LLC.
Aimee Eilers
Great information very helpful and was able to fit me in a timely manner. Highly recommend!
Provider response
Thank you for the kind review from the staff of Hawkeye Exterminating.
Taylor Wilson
Arrived on time, very knowledgeable answered every question we had.. will recommend to others.. Thanks again Mike 👍
Provider response
Thank you Taylor for the review, and we appreciate you as a customer.<br>-Mike
Dianna Biekert
We had an issue in our home needing attention. Mike was a bit late on day of appointment, but courteously called to let us know he was running behind schedule. No problems for us there. Mike was very professional on site and seemed very knowledgeable. Assessed our situation and provided solutions that we could do ourselves or that he could help us with. He provided great onsite education and was able to answer all our questions. Just implemented his suggestions so we will hopefully see positive results soon. He even made us aware of another additional issue that he noticed while on site that we didn’t know about. I would definitely recommend Hawkeye Exterminating!
Provider response
Thank you Dianna for taking time out of your day to make a review. If you have any further issues regarding pest control, please contact us.<br><br>-The Hawkeye Exterminating Staff
Susie Hines
Above and beyond, our Hawkeye staff member - while inspecting around the furnace - noticed a gas odor. We were able to call our local utility company and they found a loose fitting which needed replaced. Thank you for going above and beyond!
Provider response
Glad that we was able to help Susie. Thank you for the nice review.
Maggie Hines
Mike with Hawkeye Exterminating was incredible! Super communicative and professional, and helped me understand our mouse issue and how to proceed moving forward. Couldn’t recommend him & Hawkeye Exterminating more!
Provider response
We appreciate you as a customer!! Thank you for the nice review.<br>-Mike
Kevin Young
We had a problem with Yellow Jackets that had gotten inside of the house. Mike was able to get here quicker than anyone else. He assessed the problem and was able to take care of the little buggers so they were no longer a problem. We are a month past when he was here and still have seen no yellow jackets re-appear. I am confident he got our issue taken care of. He was on time and great to work with. We would call him first if we have a problem in the future!
Provider response
Thank you for the generous words. We appreciate allowing us to help!<br>-Mike
Leah Fahlman
I had Mike do two home inspections. He helped us avoid purchasing a house that wasn't right for us. Luckily the second house he inspected was perfect for us. So caring and professional. I would highly recommend.
Provider response
It was a pleasure working with you regarding your future home. I'm glad Hawkeye Exterminating was able to help with the inspections. congratulations with your home, and if you ever need us again in the future, we will be honored to accommodate.<br>
Clare Struck
Mike safely took down a large hornet's nest on the roof under hang of my home. He promptly responded to my concern. I was amazed at his expertise and professionalism. He was also very personable and gave me and my neighbors quite a science lesson on hornets! I highly recommend his quality pest control service that has a stellar track record of 20+ years! Clare Struck
Provider response
Thank you Clare!! It was a pleasure helping you out regarding your issue, and thank you for taking time out of your day for a review.<br>-Mike (Hawkeye Exterminating LLC)
Connor Derrick
I had been quite anxious about a potential infestation, and Hawkeye Exterminating offered me a free inspection! No judgement, and they were happy to simply put my mind at ease. Thank you guys!
Provider response
It was a pleasure meeting you Connor, we our glad that we was able to give you a peace of mind. Thank you for taking time out of your day to make a review. <br>-Staff of Hawkeye Exterminating LLC
Judy Hales
Mike was very professional and very..very knowledgeable. Gave us some good advice. And answered questions we had. Will be passing along this company to family and friends.
Provider response
We appreciate you spending time writing a review, and the very kind words Judy. <br>Thank you very much!<br>-Mike
Brad Lawrence
Knowledgeable Professional. Same day service. Thank you!
Provider response
Thank you Brad for spending time for a review and trusting Hawkeye Exterminating.
Scott Hagberg
Mike is great to work with. Highly recommend the company and services.
Provider response
Thank you Scott for the review, and the kind words.
Melissa G
We like to have preventative pest control done every summer, and our past company was no longer offering these services. We also noticed a couple mice in our basement this week. Mike came out and did a thorough inspection and clearly explained everything he saw, and how we could resolve the issue quickly and safely. He even said we could call anytime and he could walk us through steps for taking care of it if we liked. They could have done it for us, but we were ok doing it ourselves as a cheaper option. Mike was very nice, thorough, and explained everything clearly. Great service at a very competitive price. We will definitely be using Hawkeye Exterminating for all our needs from here on out.
Provider response
Thank you Melissa for the kind words and choosing Hawkeye Exterminating. It was my pleasure to help, and again thank you for reviewing!!<br><br>-Mike
Rachael Mathias
We were contacted promptly after our first outreach and were seen the next day. The gentleman answered questions thoroughly and understandably. And the price was very reasonable.
Provider response
Thank you very much Rachael !! Glad that you chose our company for your pest control needs, and taking the time for a review.
Zach Hagen
Mike really has a great amount of knowledge when it comes to his craft. The entire process he was professional, friendly, and explained what he was doing without getting overly technical and confusing. I'd highly recommend Hawkeye Extermination to anybody needing the bugs out.
Provider response
Thank you for taking the time for the wonderful review. Glad you chose Hawkeye Exterminating for your pest control needs.<br><br>-Mike
Lexa Hall
Amazing service! Very nice 😊
Provider response
Thank you for taking time for a review and the kind words. Glad that we could help.
McKenzie Feckers
Highly recommend! I cannot say enough good things about Hawkeye Exterminating. We had a minor issue at our acreage that we couldn't get a grasp on so we called and Mike went above and beyond to make sure he could get us on the schedule. He was extremely helpful, professional, great customer service, reasonably priced, and was more than happy to back his work. He goes above and beyond to help you get your issue taken care.
Provider response
Thank you Mckenzie for trusting Hawkeye Exterminating and taking the time for such a nice review. It was a pleasure to help.<br><br>-Mike
Dan Layton
I had a couple of little rascals(squirrels) that liked being in my attic! Mike was very prompt and attentive to the situation. Mike set traps and was at my house every morning and evening until the problem was resolved!Mike is the real deal, very knowledgeable and personable! I would definitely recommend Hawkeye Exterminating!
Provider response
Thank you Dan for the kind words! I'm glad you was happy with the services , and I appreciate you taking the time to write a review. <br>-Mike
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