About this provider in Ankeny
Aptive Pest Control in Ankeny, IA provides trusted residential pest control services tailored to homes throughout Polk County and the Des Moines metro area. Our Ankeny team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your needs. We’re…
Rating breakdown from customer reviews
4.6
2,225 reviews
Customer reviews for Aptive Pest Control
Sylvia Perkins
Service was very good. I appreciate that I received a phone call before the service man came. I will continue service with aptiva.
Joshua Beiler
Fantastic service! Very thorough and our technician was excellent!!
Provider response
Hi Joshua,<br><br>Thank you so much for the fantastic feedback! We’re really glad Corbin could provide such thorough service and make a great impression. At Aptive, we take pride in having service professionals who care as much as Corbin does. We truly appreciate you being part of the Aptive community and look forward to keeping your home comfortable!<br><br>-Jasmine
Marisa Simpson
Every person I’ve met has been pleasant and professional. Thorough job done and communicated well. Very pleased.
Provider response
Hi Marisa, <br><br>Thank you for sharing your feedback! We’re thrilled to hear that our team provided a thorough job and communicated clearly throughout the service. Providing reliable, attentive, and professional care is what we strive for at Aptive, and it’s wonderful to know you’re very pleased with the results. Thanks for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate you!<br><br>-Jasmine
Julie Bohnsack
Did an excellent job and was good at spying any problems.
Chris Mortenson
Justin did a nice job. He treated inside and outside. Addressed my concerns, was pleasant and efficient.
Provider response
We’re thrilled to hear that our team did a fantastic job and provided excellent service for your home! Your satisfaction means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We look forward to continue keeping your home protected against unwanted pests for years to come!<br><br>-Alexis
Carmen Walsh
He was Pleasant and very professional
Provider response
Hi Carmen, <br><br>Thank you for recognizing the professionalism and care our service professional provided. At Aptive, we’re committed to delivering not just effective pest control but also a positive experience, so it’s wonderful to hear that stood out to you. We appreciate you choosing Aptive to protect your home and look forward to continuing to serve you with the same dedication.<br><br>-Jasmine
Leroy Striegel
He did a great job
Provider response
We’re so glad this treatment made a positive impression, Leroy Striegel! Our team strives to treat every home with the care and attention our customers deserve. Thank you for choosing Aptive to handle your pest control needs!<br><br>-Alexis
Barbara Brown
Tech found vole problem and showed us the damage it was doing. He treated to get rid of vole and took pictures and took notes for other techs who may treat our lawn
Provider response
We’re delighted that our service professional’s attention to detail, documentation, and treatment made a positive impact, Barbara. Keeping you informed and ensuring future treatments are well-prepared is always our goal. Thank you for letting Aptive handle your pest concerns. We truly value your support!<br><br>-Alexis
Nancy Attey
Technicians are always knowledgeable and courtesy. My only concern is pricing and I will talk with them about options.
Provider response
Thank you for sharing this with us, Nancy. We’re pleased our team consistently provides knowledgeable and courteous service, and we welcome the opportunity to review pricing options with you. Feel free to reach out to us at socialmedia@goaptive.com, including your service address, so we can see what options may be available for you. We're here to help!<br><br>-Alexis
Jana Snodgrass
Stand behind their work.
Provider response
We're pleased to hear that you appreciate our commitment to standing behind our work, Jana! Your feedback is incredibly valuable to us as we strive to provide the best pest control services possible. If there's anything specific you think we could improve on to earn that extra star, please feel free to let us know. We're always looking for ways to enhance our service. Thanks for being the best part of Aptive!<br><br>-Alexis
Robin Helton
Ryan was respectful and conscientious in his work. Very kind and courteous. He worked quickly and efficiently. He rates a 10/10
Provider response
We appreciate your feedback, Robin! It's great to hear that Ryan provided you with respectful, conscientious, and efficient service. We're so glad that his kindness and courtesy made a positive impact. Your positive rating truly means a lot to us and motivates our team to continue delivering the best possible service for all of our customers. If you ever need assistance in the future, please don't hesitate to reach out. Thanks for being the best part of Aptive!<br><br>-Alexis
Matthew Thompson
Technician thoroughly explained the process and follow up instructions. Treated my property thoroughly addressing concerns I had. Great job!
Provider response
Hi Matthew,<br><br>Thank you for taking the time to share your experience! We’re glad to hear our service professional thoroughly explained the process and follow-up instructions while carefully addressing your concerns. At Aptive, clear communication and attention to detail are key parts of the service we provide. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.<br><br>-Jasmine
Crystal Bailey
I am not one to leave a bad review but I'd like to save others from the nighmare we've experienced with this company. We were charged for 2 months of service we never received, we then requested a refund and was never issued that refund but charged again. Have called at least 6 times in regards to the refund and still have never received it. Trying to cancel the service and still getting the run around. We get transfered to a supervisor then another to get nowhere. Going to have to contact my bank to stop payment to them it looks like. I wish this wasn't the case. Apparently they have a long history of this type of customer service and have even been sued for this. Steer clear.
Provider response
We’re sorry to hear about your experience, Crystal. We take concerns regarding charges and cancellations seriously and want to ensure your account is thoroughly reviewed. Please email socialmedia@goaptive.com with your service address, the dates of the disputed charges, and any supporting documentation so our team can investigate and work toward a clear resolution. We're here to help with anything we can!<br><br>-Alexis
Carlette Paulson
This service was supposed to be Cancelled as of last fall. Please STOP! Do NOT bill me for ANY of the recent applications & reimburse me for any applications you have applied since last fall. If you have any questions please call me & leave a voice mail & I will return your call as soon as I am able. Thank you.
Provider response
Thank you for sharing your concerns with us, Carlette. We appreciate you taking the time to clearly explain the situation regarding your service and billing.<br><br>To ensure this is reviewed accurately, don't hesitate to get in touch with socialmedia@goaptive.com with your service address and any additional details related to your cancellation request. This will allow our team to review the account history, confirm the status of the service, and follow up regarding any recent treatments or billing questions.<br><br>We value you bringing this to our attention and appreciate the opportunity to help!<br><br>-Alexis
Torrance Dawson
Signed up for this almost 2 years ago. Didn’t help tbh, the only way we got rid of ants was from stuff we put in our own house. Biggest waste of money that we are still trapped in. This terms agreement is crazy! The only way to get out is to pay a crazy amount of money. We are struggling financially and although they have tried to give us help, we still are obligated to get the services and still pay $80. Terrible mistake on my part singing up. Don’t sign up unless your willing to stay trapped
Provider response
Hi Torrance, <br><br>We’re sorry to hear about your frustration and the challenges you’ve experienced with your service plan. At Aptive, we truly aim to provide effective pest control and support our customers through any difficulties, including billing or plan concerns. We understand that unexpected costs can be stressful, and we want to work with you to explore options that could help ease this situation. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and find the best path forward. Your feedback is important to us, and we appreciate the opportunity to address your concerns.<br><br>-Jasmine
Josh Jepson
This company should change their name to deceptive pest control. Sales man that came to the door told me I could cancel once we reached the initial first time charge. Nope if you cancel prior to the 12 month contract you will be billed 200.00. nor did he ever mention I could cancel with in 72 hours. I hope more people fine out their sales people are lying to get the sale. Good job Deceptive pest control!
Provider response
Hi Josh,<br><br>Thank you for sharing your feedback. We take concerns about communication and transparency very seriously. At Aptive, we strive to provide clear information about our services, agreements, and any cancellation policies upfront. We’re sorry if there was any confusion during your experience, and we’d like the opportunity to review your account and clarify any misunderstandings. Please reach out to us directly at socialmedia@goaptive.com so we can address your concerns and ensure you feel fully informed. We truly value you being part of the Aptive neighborhood and appreciate the chance to make things right.<br><br>-Jasmine
Sundi Smith
They guaranteed they could address my cluster fly issue. Had 5 months worth of treatments and I’ve never had more flies in my house. Then, I have to pay $200 to discontinue even though they guaranteed a service they couldn’t deliver. Disgusting. Listen to the bad reviews, they are true. 💯
Provider response
We’re very sorry to hear about the ongoing pest issues you’ve experienced and understand how frustrating this has been, Sundi. We’d like the opportunity to review your situation and see how we can assist. Please reach out to us at socialmedia@goaptive.com with your service address or any additional details so our team can follow up directly. We are here to help.<br><br>-Alexis
Tracy Thompson
Asked for a Supervisor or Manager to contact us as our Yard and External service is NOT being done. Wish I could just get out of this worthless service. Zero Communication!! Paid for Monthly service and they have been here 2 out of 4 months and the Yard has not being treated. Why do none of your numbers work? Only after a contract was signed were we told granolas can't be used as we have Chickens!!
Provider response
It's disheartening to hear that your experience has made you feel this way, and we’d really like the chance to restore your confidence in our service, Tracy. If you could email us at socialmedia@goaptive.com with your service address, we’ll review your account and make sure your concerns are given the attention they deserve. We are here to help!<br><br>-Alexis
Nima Vedd
Terrible experience with this unprofessional company who cares more about scamming people than actually providing a good service. Salesman came to my house after various attempts to tell him I didn't want the service I ended up getting one discounted service for 50. Which i thought would be a one time charge. Later I found out after checking my card statement it was actually a yearly contract. I then decided to call and try to cancel the service only to find out the only way out of it was to pay a 200 dollar cancelation fee! I was unaware of this so I suggest to people to stay away from this company!!
Provider response
Hi Nima, <br><br>We sincerely appreciate you sharing your experience and want to acknowledge the frustration this situation has caused. This is not the level of service or transparency we aim to provide at Aptive, and we take concerns about communication, billing, and cancellations very seriously.<br><br>We would like the opportunity to review your account and address these concerns directly to ensure any misunderstandings or issues are resolved properly. Please reach out to us at socialmedia@goaptive.com so we can work with you to find a resolution. Your feedback is important to us, and we’re committed to restoring your confidence in Aptive.<br><br>-Jasmine
jason luna
Not the best service after you have been with them for awhile communication goes down and services they say they provide start to not happen last couple of treatments I have not had anyone come in and spray the inside of my home when I have said how there are spiders in there everytime. The quality of service just sucks compared to the first few treatments with them and it is not worth the price for them to not do everything that is offered in that package/contract.
Provider response
Hi Jason, <br><br>Thank you for sharing your feedback. I’m very sorry to hear that your recent experiences have not met your expectations, especially regarding indoor treatments and communication. At Aptive, we strive to provide consistent, thorough service for all our customers, and it’s clear we fell short in your case.<br><br>We’d like the opportunity to review your account and work with you directly to ensure your concerns are addressed and your home receives the attention it needs. Please reach out to us directly at socialmedia@goaptive.com so we can make this right. Your feedback is important and helps us continue improving our service for all Aptive customers.<br><br>-Jasmine
Jeff Hatlevig
The technician that comes to the house is rude and doesn't respond to any of the requests of the home owner. He was insulting to my wife and finally when I called to cancel the customer service "manager" was rude and dismissive of our complaints and needing to cancel. Plus the product doesn't work as well as other companies we have used in the past.
Provider response
Thank you for sharing this with us, Jeff. To help us review this thoroughly and follow up with you directly, please email us at socialmedia@goaptive.com with your service address and a screenshot of your review. We are here to help with anything we can!<br><br>-Alexis
Seth Bohnet
Terrible service!! I have to call in and request service!! Then I have to call a call center not in the United States!! Salesman said $49.99 a month with monthly service and I said 3 times to the young gentleman I can cancel at anytime and he said yes!! That was a complete lie!! I have a contract that is a 12 month contract that u cannot cancel!!! Make it make sense!!! Still have cobwebs, spiders and other bugs with their special solution?!? Then they tell me that there is no number in Iowa for me to contact?!? Then Andre the manager told me I have to pay the remaining balance and he will not cancel my account and not provide service and not cancel my contract because it’s against company policy?!? How do I have a contract without services rendered and not one person in the United States that can help me?!?
Provider response
Thank you for sharing your concerns with us, Seth. We understand how important clarity and support are, especially when it comes to service agreements. Please reach out to socialmedia@goaptive.com with your service address and any additional details so we can review your situation and assist you further. We’d be happy to help!<br><br>-Alexis
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Treatment and cost guides before you call
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