Pointe Pest Control - Post Falls
Verified6020 W Seltice Way, Post Falls, ID 83854
Open 6 days/week, Early hours
About Pointe Pest Control - Post Falls
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★3,257 reviews
Customer Reviews (30)
Response from Pointe Pest Control - Post Falls
Hello David! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Very thorough and professional
Response from Pointe Pest Control - Post Falls
Thank you for your positive review, Debby! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
David was prompt and courteous and sprayed what was needed.
Response from Pointe Pest Control - Post Falls
Lorilee, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Response from Pointe Pest Control - Post Falls
Hello Mark! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review, Rachel! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review, Larry and Debbie! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Showed up did the job and will return if any problems
Response from Pointe Pest Control - Post Falls
Kylee, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Very professional
Response from Pointe Pest Control - Post Falls
Hello rinat! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Response from Pointe Pest Control - Post Falls
Thank you for your positive review, Robi! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Chris is awesome! He always calls when he is on his way. He always asks me if I have any pest issues. He even helped me open a pill bottle that I could not get open today!. Professional and courteous. I highly recommend Pointe Pest Control!
Response from Pointe Pest Control - Post Falls
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Juli!
Brendon was great! Very personable and helpful with my questions! He asked my mind about any concerns regarding my indoor cats and my horse at the barn. Thank you Brendon!
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Dawn!
Always super friendly, thorough, and professional. These guys are the best! Thanks, Russell!
Response from Pointe Pest Control - Post Falls
Hello M! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Mathew is very punctual and professional. He is very respectful of our home. He took the time to explain what he is doing and made sure all out concerns were addressed. Excellent service !
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review, Michelle! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Nic was great! Very thorough and professional.
Response from Pointe Pest Control - Post Falls
Hello celeste! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Brock and Blake are awesome! They always have a smile are very thorough. After the first visit our never-ending mouse issue vanished! Thank you so much. Your continuing service is much appreciated also.
Response from Pointe Pest Control - Post Falls
Hello Shelley! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Great customer service!!
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review, Danny! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Response from Pointe Pest Control - Post Falls
Thank you for your five-star review, Jessica! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Seth from Pointe Pest always takes care of our unwanted guests. Highly recommended!
Response from Pointe Pest Control - Post Falls
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day John!
John came out in the snow. He sprayed the house and was very polite
Response from Pointe Pest Control - Post Falls
Thank you for your positive review, Barbara! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Ryan was very polite showed up on time went the extra mile would highly recommend point pest! Energy the largest
Response from Pointe Pest Control - Post Falls
Thank you for your positive review, Tami! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
I have used pointe pest for a few years now and at the beginning they were thorough in the service they provided. In the past year or so they haven't communicated or done a complete job every time they service my property. I called the owner and was able to talk to him and ask him for a reimbursement or to take some off of the bill his exact words were we charged 117 plus tax the most we could do is 100 plus tax to me that's super disrespectful I own businesses out here and I would never do that to a client that was questioning our service. I feel like there was extra involved in the decision this is a company based out of Idaho and more often than not their technicians when they would see me I could feel that they were intimidated and wouldn't make eye contact so I don't know what that's about, I feel like that flows from the leadership. And the way that the owner was super dismissive almost being condescending on the phone gave me confirmation.I'm leaving a review like this because the service has never been done Correctly for about a year and a half now. Not to mention the things that they were spraying for they weren't effective at deterring bugs my family has been bitten multiple times by spiders and things that they were supposed to be spraying for. I would never recommend this company to any of my clients let alone any of my family. I'm going to be trying another company called Patriot pest control see how their services are. If you're looking for a company that is accountable and owns up to the mistakes that they make this company's not it I would encourage you to do some more research and find another.
Response from Pointe Pest Control - Post Falls
Tyrone, thank you for your review. We apologize for your negative experiences with our team and services. Since one of our supervisors has spoken with you regarding the reduced price and importance of interior treatments, we wish you the best with your future pest control endeavors. Please don't hesitate to contact us if there is anything else we can do for you. Thank you again for your feedback, and we hope you have a great day.
Zero stars for pest control, zero stars all around. This is not a pest control company, they are a snake oil sales company and will try to convince you your walls are full of bugs so that you sign a contract that they dont expect or want you to fulfill once you see the worthlesse excuse that is provided as "service" in the form of 2 minutes worth of tossing pellets on the ground that are supposed to deter bugs by... who knows? Stay away, not a service provider. My home is much better taken care of with a bottle of home defense spray from home depot and so is yours. AVOID AVOID AVOID!!!!!!
Response from Pointe Pest Control - Post Falls
David, thank you for your review. We want to assure you that we are a fully licensed and professional pest control company. Our team members are properly licensed and trained, and we only use treatments that we know to be effective against local pests. Certain methods, like baits and traps, can take time to be completely effective since they need to reach all of the pests in the home. That being said, our goal is to have you pest-free and completely satisfied. If you would like to schedule a service or discuss next steps with our team, please don't hesitate to contact us at any time. We apologize for your unsatisfactory experience, and we hope you have a great day.
The last two visits the tech left a note that they had been by to service my property. That’s it. No feed back as to what OR if my problem still exists. I have no proof that there was any service performed.
Response from Pointe Pest Control - Post Falls
Lynn, thank you for your review. We are concerned to hear that you continue to experience a lack of communication from our team. Our Office Management team is aware of the situation and is looking into it to make sure it is handled appropriately. If you would like to discuss this situation or request a re-service, please don't hesitate to contact us. We apologize for these inconveniences, and we hope you have a wonderful day.
Don't waste your money. I signed a year contract, paid alot of money up front, was billed every three months and all I got was crappy service and more spiders! I never had this bad of a problem before. They are always in a hurry, they don't lay down a good barrier and sometimes they would show up and sometimes they wouldn't. I regret going through this company
Response from Pointe Pest Control - Post Falls
Jaimie, thank you for your review. It is indeed our highest priority to deliver the best service in all areas of our business, and we apologize that this wasn't your experience. We would like the opportunity to learn more about your situation and make sure that it is properly resolved. At your earliest convenience, please contact us so that we may access the specifics of your account. Again, we are truly sorry for your negative experiences, and we hope you have a wonderful day.
Aaron our field manager has been great, I wish I could say the same for the call center. No one ever answers the phone and if you request a call back your lucky if it comes under 48 hours. This used to be a good company to work with, but no longer. We will going with a more responsive company for pest control needs in the future. Shame.
Response from Pointe Pest Control - Post Falls
Brendan, thank you for your review. We are truly sorry for the lack of communication from our team, and we appreciate your patience as we continuously fine-tune our phone system. We respect your decision to cancel, but if there is anything we can do to make this right, please don't hesitate to contact us. Again, we apologize for these frustrating experiences, and we hope you have a great day.
Pointe Pest Control came into my private patio space that is frequently used by people and animals and sprayed haphazardly all over this space and beloved plants, to include an old, thriving grapevine, contaminating not only the grapes that we and the wildlife eat, but larger planters below filled with perennial herbs and other edible plants. There were no pests here, and this was all caught on a security camera. There were about 60 plants and soil affected. I did not authorize Brian access to this space nor did he or the office consult with me about where any pest problems were, he brazenly came into a private area while I was not home and sprayed without consideration. All he had to do was call me like he had before when I had two wasp nests, which he took care of earlier this summer. The plants are ruined and the company is insisting I pay the for the service. Trust is severed and I will never use them again. This is highly unprofessional and unethical, and has put me and my animals In harm’s way. I specifically told the company I only hired them to rid of the wasp nests two months ago and didn’t want ongoing services, as I have no need for it. They sent me one text reminder which was lost in the midst of multiple text and email promotional ads. I wasn’t expecting them because I didn’t need their services any longer. Their communication is misleading and not transparent, and they’ve taken no accountability for their actions.
Response from Pointe Pest Control - Post Falls
JD, thank you for your review. We're truly sorry to hear that our treatments impacted your garden. Your satisfaction is our number one priority, and we take all feedback seriously. Our Office Management team would like the opportunity to learn more and make things right, so we invite you to contact us if you wish to further resolve the issue. Again, we apologize for this frustrating experience, and we hope you have a great day.
The technician showed up, set outside for a few minutes then drove off. My wife immediately phoned Pointe and was on hold for a couple of minutes when the technician returned. She then met him at our front door at 2:31. They spoke of what procedure would be accomplished to include the driveway and sidewalk. She then went to our office. At 2:37, he was in the truck driving away. Can you explain to me how my large home and yard can be professionally and quality performed in less than 6 minutes? Are services actually being rendered? Why did he show up and leave and then return a few minutes later. Basically, I’m paying approximately 25 dollars a minute to have my home pest controlled and what if I hadn’t been here. You state most services can be rendered without clients being home. Now I wonder if this technician or any would actually perform the service with no one home. I’ll be talking this over with my wife to decide if we’ll continue this service, look at a different company or simply do pest control ourselves. To say I’m thoroughly disappointed is an understatement. You want to tip him 10 dollars go ahead and deduct it from my bill. I feel totally taken advantage of and am not pleased. Regards, Dave Schuiteman
Response from Pointe Pest Control - Post Falls
Dave, thank you for your review. We strive for only the best in customer service, and we apologize that this was not your experience during your recent service. What you described is certainly not how we aim to complete our services. Our Office Management team was made aware of the situation, and they are discussing the matter with our technicians to straighten out any miscommunications. If there is any way we can rectify the situation with you, please don't hesitate to contact us at any time. Again, we apologize for your negative experience, and we hope you have a great day.
Shady, business practices. They they like to come and treat when you’re not home and not do the inside or the garage. Say that you have a full balance due, even though you’ve tried to cancel and then give you the runaround and peer pressure, keeping it. Services didn’t even work. There was still spiders and problems on the property.
Response from Pointe Pest Control - Post Falls
Ariel, thank you for your review. We sincerely apologize for your negative experiences with our services, and we are concerned to hear that we have not been providing you with the thorough services we are known for. We are looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your negative experiences, and we hope you have a great day.
We found that each service appointment had a new 'technician'. The lack of continuity with their staff required us to reintroduce the new person to our needs each time. I attempted to cancel multiple times, but the company refuses to 'make permanent changes' to my account unless they get to talk to me first, which includes attempting to convince me of 'other options for service'. I just want this company to stop contacting me. Their pest control service was not effective ... and now they are the pest.
Response from Pointe Pest Control - Post Falls
Grant, thank you for your feedback about your experience. We are sorry for your frustrating experiences with our services. Our goal is to provide our clients with the best experience, and your complete satisfaction is our top priority. We would love the opportunity to rectify the situation with you and adjust your account to your satisfaction. Please don’t hesitate to contact us if you would like to schedule a re-service or if you just want to discuss your situation with our team. Again, we apologize for your negative experiences, and we hope you have a wonderful day.
We were supposed to get our heat treatment done at 8am on Wed 22, they said they would get here between 8-8:30 but never showed up. After getting ahold of someone they said they canceled and we’re going to reschedule because of the snow (like they’ve never seen it before). It snowed about 2 inches and we didn’t get any sort of call or heads up that they canceled. The thing is there was a lot of preparing that had to take place for this heat treatment. Everything had to be unplugged from every outlet, no indoor plants could be exposed or they would all die from the heat, any sort of lotion, perfume, makeup all had to be removed as well as firearms and any ammunition. So after removing all of those items from my premises (which took about 3 hours) for us to get a no call no show is pretty frustrating. After talking to the supervisor about all of this all he had to say in return was “poor service because of weather issues”. This situation my family is in is already stressful enough, and for all of this to unfold while trying to get it taken care of let alone spending $1,300 is absurd to me. They didn’t offer any sort of discount afterwards either. I would not recommend this company to anybody i know, they have been unprofessional from the get go.
Response from Pointe Pest Control - Post Falls
Hi Shelby! Thank you for reaching out about this! We apologize for the inconvenience but for the safety of our technicians we had a "snow day" because of the condition of the roads. If you would like to discuss anything further, please feel free to get in contact with us again.
Contact Information
Phone
+1208-643-8290Address
6020 W Seltice Way, Post Falls, ID 83854
Website
pointepest.comHours
Services
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