About this provider in Roswell
Smart Solutions Wildlife Removal is a family-owned licensed and insured wildlife removal and pest control company that has been in business for 18+ years. We serve Atlanta and up to a 60 mile radius or more of the surrounding areas. We're licensed and insured, ensuring top-tier professional services. We provide and…
Rating breakdown from customer reviews
4.9
354 reviews
Customer reviews for Smart Solutions Wildlife Removal
BYRON SMITH
Very through and knowledgeable.
Provider response
Thank you for the 5-star review, Byron. We’re glad you found our team thorough and knowledgeable. We appreciate your feedback and look forward to serving you again.
Kate Horton
Tanner remembered our house and was very personable. He did a great job with a very outgoing attitude.
Provider response
Thank you, Kate — we appreciate you taking the time to share this. We're glad Tanner remembered your house and made the experience personable and outgoing while doing a great job. We look forward to serving you again.
Mike Evans
This is a great company.. very professional and friendly.. Ryan did a great job on my annual inspection..
Provider response
Thank you, Mike — we appreciate the 5-star review. We're glad Ryan and the team provided a professional, friendly annual inspection. We'll pass your compliments on to Ryan and look forward to helping with any future needs.
Cathy Puccini
Very professional. Tanner is very pleasant & extremely thorough. Wonderful service.
Provider response
Thanks Cathy, it’s a pleasure to be able to service your home!!!!
james mooney
Timothy has been great
Provider response
Thank you for your fantastic review, James! We're delighted to hear that our team, including Ryan, Tommylee, and Frances, was able to thoroughly address your critter issue and provide peace of mind with our warranty. It's great to know that you're satisfied with the inspection and sealing process. Your feedback is much appreciated!
Holly Crum
The service was fantastic very personable. Our wild life removal specialist, Jay was very knowlagible about how to counter the squirrel and woodpecker issue. We were so impressed that we signed a pst control contract and have had great results over this last year
Provider response
It is a pleasure to service you! Thank you for your business!!!
James
Tanner always shows up on my property and does a great job. Great tech. Yesterday was ants. Tanner came in put some bait. It looks like there all dead already!!!!
Provider response
Thank you for your kind words, James! It's wonderful to hear that Tanner made such a positive impression and addressed your concerns while providing service. We appreciate your feedback and are glad you had a great experience!
jennifer mesadieu
Nicholas is a great worker and Very knowledgeable. And open to explaining and answering any questions my family would have. . 10/10
Provider response
Thank you for the wonderful feedback! We're delighted to hear that Nicholas provided exceptional service and was able to address your family's questions. Your satisfaction means a lot to us.
Lorenzo Katigbak Jr
Set squirrel trap. Patched chimney and soffit holes.
Provider response
Thank you, Lorenzo. We appreciate your business. Thank you for choosing us for your pest control and wildlife removal needs.
Robert Winn
Called for someone to inspect our home for wildlife intrusion. Paid $289 that same day for the inspection/estimate. Salesman came out a few days later (Friday) and gave me an estimate for $1150. I asked him to call me the following week and I’d let him know if I wanted the work completed. Later that same day, I noticed the entire $1150 was charged to my credit card. I reached out to the salesman and he said to call the office the following Monday. The website showed Saturday hours beginning at 8am. I called and left a detailed voice mail. I didn’t hear from anyone Monday morning so I called again. Could not reach a live person. As of this writing I have not heard back from the salesman or the company. UPDATE: They reversed the charges this morning.
Provider response
We’re so glad we were able to reconcile this situation. Robert and get you a refund. There was a miscommunication between your wife and our team over the weekend. We were initially given the go ahead to approve the payment from her to start the project. It is unfortunate that there was a communication issue as we wanted to move forward to help both of you through this issue. If you do change your mind, please call us back! We’re here for you.
Kevin Trigg
Always great work. I recommend them!
Provider response
Thanks so much, Kevin! We really appreciate your recommendation and are thrilled you’re pleased with our work. Looking forward to helping you again soon.
Amanda Jones
Angela at Smart Solutions is so incredibly helpful and was able to help get me a last minute appointment when bad weather was coming in and I was about to travel, and I needed assistance with a rat issue immediately. Appreciate her kindness and effort that she put into making sure I was set up with support.
Provider response
Thank you, Amanda. We're so glad Angela could get you a last-minute appointment before your trip and help with the rat issue. We'll be sure to pass your kind words along to her. If you need any follow-up support, please contact us anytime — we appreciate you sharing your experience.
Christopher Geis
Fair price. Explained the job with great detail. Appreciate the straight forward approach.
Provider response
Thanks, Christopher — we appreciate the review. Glad our pricing and detailed, straightforward explanation met your expectations. Please reach out anytime if you need anything else.
Deb Klo
Great customer service!!! Spends time to answer questions and any concerns. Really shows he cares about his customers!
Provider response
Thank you, Deb! We're so glad you felt well cared for and that your questions and concerns were addressed. Providing attentive customer service is very important to us, and your kind words mean a lot. We look forward to serving you again.
J Koch
Ryan is the best! Incredibly thorough in his work. We had an exclusion done on the crawlspace of our home as well as the attic and roof line. Highly recommend.
Provider response
Thank you for the wonderful feedback! We're so glad to hear that Ryan provided thorough service during your exclusion work. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
Stephanie Draffen
Diligent and attentive. My irrational fear is roaches and Nicholas was happy to do his utmost to make sure I didn’t see them anymore. Also the only company to rid our house of rats
Provider response
Thank you, Stephanie — we're so glad Nicholas could put your mind at ease and that our team resolved both the roach concern and the rat problem. We appreciate you trusting us to protect your home. If you ever need follow-up service or prevention, please reach out and we’ll be happy to help.
Neel Desai
We switched from Northwest Exterminating to Smart Solutions Wildlife after Northwest repeatedly failed to properly inspect and identify a squirrel issue in our home. Even though I was already a NW customer, they barely looked at our roof and attic and missed the problem multiple times. Smart Solutions came in and immediately did a far more thorough inspection, clearly identifying the squirrel entry points that Northwest had overlooked. We then moved our general pest control to Smart Solutions because of their strong reputation for wildlife work, and they completely lived up to it. They took the time to investigate the roof and attic, explained exactly what they found, and correctly remediated the issue. Jay, the owner, clearly takes great pride in his work and in making sure customers are happy. Ryan is an incredible technician — knowledgeable, detail-oriented, and professional. If you want a company that actually takes the time to find and fix wildlife problems instead of glossing over them, Smart Solutions Wildlife is the company to call. Highly recommend.
Provider response
Thank you, Neel, for the detailed review and for trusting Smart Solutions Wildlife with your home. We’re thrilled Jay and Ryan were able to identify and remediate the squirrel entry points and that our thorough inspection earned your trust. Your recommendation means a lot and reinforces our commitment to doing the job right. Please reach out anytime if you need further help or preventative advice.
Jill Bulger
Nick is so wonderful and does a great job. He’s always so kind too!
Provider response
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our customer service. We strive to provide the best for our customers, and your recognition means a lot to us. We look forward to serving you again soon!
Bruce Chandler
I had no contact with Stefano. I have no idea what he did. I still have squirrel activity. I feel I have wasted $2700 because nothing has been solved.
Provider response
Hey there, we understand this was a simple miscommunication. Thank you for bringing this to our attention. We appreciate your patience and we are glad we’re able to get your problem solved.
P B
Price is about double their competition, expected double the service as promised by their salesman. Unfortunate reality is that they're about similar to other companies, not worth the extra price.
Provider response
Hello, we appreciate your feedback so much. I understand that our manager Kevin Mitchell is trying to reach out to you and work with you on your landscaping. Unfortunately, when the trees are allowed to grow on to the house, it is hard to control insect situations. This makes the treatments and control processes harder to accomplish. It also causes damage to the roof and causes liabilities. Especially in the eyes of insurance companies covering the home for damage. We've been up on your roof treating your ridge vent to try and help the problem. Most pest control companies don't carry ladders on their trucks. We are diligently trying to work with you to get you to do your part to take care of your home and yard. We look forward to hopefully turning the corner on this with your help and a tree company so we can integrate pest management beyond chemical control. Pest management involves doing alterations to the yard to reduce food, shelter and water in order to have success with controlling pests. I'm sure you would agree that this will help us help you. I am a very involved owner, and I'm happy to speak to you about whatever we can do to help with our large network of referrals.
Sergio Calvo
Michael was on time, courteous and kept me up to date with texts.
Provider response
Thank you for your review, Sergio! We're glad to hear that Michael provided timely and courteous service. Your feedback is appreciated, and we hope to continue meeting your expectations in the future!
Kathleen Word
I paid several thousand dollars and all they did was show up with rat traps! I’ve had more problems since their initial trappings and it’s fallen on deaf ears. I was told I would have to spend more more to take care of the new rats. Don’t waste your money!
Provider response
Hello Kathleen, I’m sorry to hear that you’re still dealing with rats. We have on record that you spent $900 to partially seal up some of your house. We also have on record that you put out your own traps and chose to do your own trapping and the 12 month contract to do outside rodent control was canceled after one service. We would suggest that you seal the rest of your house up like we offered to begin with and allow us to provide you a service without taking into your own hands. We have done rodent control for over 20 years. If it was that easy to control a rat issue and people could take it into their own hands, we would not have the reputation that we do have, and we would not be in business. We would love to be able to give you the full service and if you change your mind please call us back.
Enitan
Strange experience... I got a full quote from them without an inspection of my home. Technician put together a full report earlier than actual scheduled appointment and sent it to me via email. He also sent me an invoice for approx. $600 for what was supposed to be a free inspection. I later learned from my brother, who was at the home all day, that no one showed up. Thing is the quote gave the impression of a full inspection, including the inside of the home. I called to query this and not heard back from them since. 2 stars because their office customer service was great, circumstance of technician's invoice and quote questionable though.
Provider response
Hello, we hope you are well. We showed up and waited for 2 1/2 hours for someone to be at the home to inspect it. After waiting 2 1/2 hours and trying to contact you several times we performed an outside inspection only and gave you an estimate on getting the house secure and sealed for preventative animal entry. We have emailed and spoke with you several times since the inspection. We also sent you a document for a pest control agreement. Both of these are estimates you were never sent an invoice or charged anything. We would appreciate if you would please remove this bad review since no one showed up for the inspection. When we were onsite we gave your drywall guy(who was also waiting) and your landscaper business cards. We pride ourselves on our quality customer service and work. It is unfortunate that no one showed in this instance as we are happy to help you with your problem. We are happy to try to bridge the gap in communication here to make sure that you are satisfied customer. I am an extremely involved owner and I am happy to try to make it right in anyway that we can.
Donna Ott
Josh, my final technician, was amazing and thorough. Up to that point, I had a number of different technicians who were sporadic in their attempts to remove the rats from my attic. Communication from the office to technician and finally to me were not consistent. I have had no further issues since the last attic visit.
Provider response
Hello Donna, we appreciate your business and would like to follow up with you to communicate any lapse of service or communication. Rat problems can often times take multiple visits as they run in high numbers, inhabit areas that are hard or difficult to access and get into a multitude of entry points. We pride ourselves on our service and our follow ups to make sure that these problems are solved. we hope that this was communicated to you from the beginning. We have specialized in rat control for over 20 years.<br>Feel free to give our office a call to speak with Jay Vincent directly. He is the owner it wants to make sure that you had the best experience you could’ve had! Our office number is 678-789-4016. Thank you so much!
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