Northwest Exterminating - Newnan
Verified37 Lakeside Way, Newnan, GA 30265
Open 5 days/week, Early hours
About Northwest Exterminating - Newnan
At Northwest Exterminating, our skilled professionals deliver services for termites, pests, mosquitoes, wildlife and other property protection services for your home or business. With our affordable, pet- and family-friendly solutions, we strive to create healthier living and working environments for households and businesses.
Rating Breakdown
4.8
★★★★★248 reviews
Customer Reviews (30)
I highly recommend Northwest Exterminating. Always on time and provide great service for the price and product.
Response from Northwest Exterminating - Newnan
Thank you for the 5 stars! Our team works hard to provide reliable pest control, and we’re glad it shows.
Pests are GONE!! Tech was very thorough and made sure I was happy with the service.
Response from Northwest Exterminating - Newnan
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
The consistency we have with our amazing technician, Joe Murray, is probably the biggest factor. When we first engaged with you, we often saw different technicians and that was very frustrating. Your communication is really excellent, too. Both on the inside staff and with our technician. The results have been excellent considering where we started and how we’ve been able to maintain great results despite challenges with our older home. We love Joe personally and professionally - he’s definitely someone we would want on any project we’re involved with - not just pest management.
Response from Northwest Exterminating - Newnan
Thanks for your review! Protecting your home and family from pests is always our top priority.
Great customer service, knowledgeable techs and always on time.
Response from Northwest Exterminating - Newnan
Thank you for the wonderful review! We appreciate you sharing your experience and are thrilled to have you as part of our Mouse family!
Response from Northwest Exterminating - Newnan
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Response from Northwest Exterminating - Newnan
Thank you for the 5 stars and for trusting the Mouse to protect your house!
Joe is the best! He always has a smile on his face and goes above and beyond to help in any way he can. He is not just a technician. He is a friend a beloved member of our community!
Response from Northwest Exterminating - Newnan
We’re so glad to hear about your exceptional experience with Northwest! Thank you for trusting the Mouse to protect your house!
Response from Northwest Exterminating - Newnan
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing Northwest Exterminating in the Newnan area!
Superb service — responsive, professional and thorough.
Response from Northwest Exterminating - Newnan
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing Northwest Exterminating in the Newnan area!
Bob if phenomenal! Any time we have any insect issue, we are able to connect with him to get it addressed. He has worked with us and our busy schedule to address and handle our insect issues. Living in the south, there are many bugs, insect and pest issues, luckily we have Bob and Northwest exterminating to help handle these issues.
Response from Northwest Exterminating - Newnan
We truly appreciate your five stars! It’s great to know our team delivered an experience that stood out. Thanks for trusting the Mouse!
Response from Northwest Exterminating - Newnan
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Cody is a great tech we are very pleased
Response from Northwest Exterminating - Newnan
We appreciate your review! It’s always our goal to make pest problems stress-free for our customers.
Great office support and technicians
Response from Northwest Exterminating - Newnan
We appreciate your review! It’s always our goal to make pest problems stress-free for our customers.
Joe Murray, was my Inspector. He was so professional and impressionable. We truly loved his knowledge and experience that he shown to our home. I have always been pleased with Northwest, excellent company. Highly recommend.
Response from Northwest Exterminating - Newnan
We appreciate your review! It’s always our goal to make pest problems stress-free for our customers.
Response from Northwest Exterminating - Newnan
We’re happy to hear you had a great experience. Enjoy the peace of mind of a pest-free home!
Response from Northwest Exterminating - Newnan
We’re happy to hear you had a great experience. Enjoy the peace of mind of a pest-free home!
Response from Northwest Exterminating - Newnan
We’re happy to hear you had a great experience. Enjoy the peace of mind of a pest-free home!
Response from Northwest Exterminating - Newnan
We’re happy to hear you had a great experience. Enjoy the peace of mind of a pest-free home!
Had ants all over my house and they wanted to schedule me 2 weeks out. After yelling, kicking and screaming they told me that they would squeeze me in 3 days later. Will be looking for another exterminating at all my homes
Response from Northwest Exterminating - Newnan
Thank you for your feedback! We’re sorry for the inconvenience and will take your experience into account as we work to improve. We have shared this with your local team!
No one picks up the phone. Horrible customer service.
Response from Northwest Exterminating - Newnan
Thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. <br><br>We would love the opportunity to follow up with you about your concerns; if you wouldn't mind emailing us at themouse@callnorthwest.com, from there a teammate will reach out to discuss what we can do better. Thank you!
Original Review - Great company! Would definitely recommend! Thank you 🙏🏽 I recommend addressing these issues. My satisfaction with this company was high until issues arose with automatic payments and organizational aspects. Regrettably, these shortcomings compelled me to transition to another company. Failure to resolve these problems could result in a significant loss of customers.
Response from Northwest Exterminating - Newnan
Thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. If you have any more concerns, feel free to reach out to themouse@callnorthwest.com. Thank you.
Wonderful diligent respectful staff full of knowledgeable professionals. Unfortunately they were unable to get rid of our problem. Will give them another try...
Response from Northwest Exterminating - Newnan
Hi, thank you for taking the time to leave a review and being a part of the Northwest Family! We would love to hear from you on what we can do to make your experience with us even more extraordinary! If you wouldn't mind reaching out to us at themouse@callnorthwest.com and letting us know, a teammate will follow up as soon as possible. Thank you again!
It does not seem like they are servicing as agreed. My outside of full of spiderwebs that have been there for months.
Worst customer service. Do not waste your time with this company. God forbid if you ever have an issue, you will never get a response.
Response from Northwest Exterminating - Newnan
Matt, thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. We would love the opportunity to follow up with you about your concerns; a teammate will be reaching out to you! Thank you.
Response from Northwest Exterminating - Newnan
James, thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. We would love the opportunity to follow up with you about your concerns; a teammate will be reaching out to you! Thank you.
No return call from after hours service.
I have waited to long to post this review. While Northwest always had no problems billing. I often had to walk around my house to make sure what was checked on the paperwork had actually been done. On at least two occasion's items checked on the paperwork had not actually been completed. The real kicker that finally made me pull the plug on them. I purchased my home in 2013. Upon my purchase this home already had Termite Stations purchased and installed by the previous homeowner some 2 years before. Once I moved in Northwest offered to do my pest control and termite control. They reused the bait stations already in the ground, they did not install new ones. Fast forward to 2015. I am prepared to choose a new vendor. Northwest shows up and takes the termite bait stations. I asked for evidence that they owned these stations, since they are now almost 5 years old. They were installed prior to my purchase of the home so how do I know that Northwest Owns these stations? Your on my property taking things out of the ground without showing evidence of ownership. The technician said since they had been servicing them, they owned them. That was the last time I ever hope to work with a Northwest Rep again. Took my business elsewhere and never looked back!
The Newnan office is a complete mess. I received a quote on Saturday the 15th and agreed to the green elite plan. I was told the office would call me on Monday the 17th to set up a time to begin the service. Monday: no contact. Tuesday: no contact. Finally on Wednesday I called them. They explained it was a computer error that the office didn't get the email from the salesman. Funny that I received it. So they set me up for a service call on Thursday. Here is why they are getting a 1 star review. The dude digging the holes for the sentricon system busted one of my sprinkler pipes. He bored the hole straight through the pipe. Did he tell anyone? Of course not. He simply moved a foot over and installed it there. I noticed it on Friday and immediately called the man who did the work Joe Slate. While he did agree to come fix the pipe why on Earth did this man not just inform me and fix it the day of. Why? Because the Newnan branch of this company is a complete trainwreck. Do yourself a favor and go with a different company. I have attached photos in the comments.
Contact Information
Phone
+1678-928-7082Address
37 Lakeside Way, Newnan, GA 30265
Website
www.callnorthwest.comHours
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