Northwest Exterminating - Team Support Center

Had service with Gilstrap for 15+ years, who merged into this company. I would tell anyone to be aware of their service reps and charges that don't make any sense. We had a bad experience with this over-charging us for an exclusion, like way over charging - when we already had one in place that was a full roof line exclusion. And the service rep could not tell us the itemized cost of labor and materials for what little work they did to exclude the various roof pitches with metal grating. Long story short, we moved on from them and would not recommend based on their honesty. We will be cancelling our other home service soon from this company.

All these commercial companies with trucks like Northwest exterminating, Amazon, UPS etc etc think that they own the roads where they park to service or deliver. Always park in the worst possible way, blocking traffic. Look at the video and assess for yourself.

The owner/manager has been nothing but extremely helpful and very nice thus far. I look forward, hopefully, to work with them in the future!

Horrible, horrible customer service! No one cares which is really too bad. If you want personal service go elsewhere!

Jason Coleman is the best technician you could ask for. He stays in contact with me, and even follows up with me to see if the problem is still resolved. Very thankful for Jason

Northwest Exterminating always solves my problem with a smile!

No complaints about the guys who come out to service the yard HOWEVER, the complaint is with their billing system. They bill quarterly (3 months in advance). We have a bill from June 2024 through August 2024 but we sold/closed house on 7.8.24. This company is making us pay through August when we closed on 7.8.24. Their computer system doesn't prorate or issue credits. This is very poor as people need all of their money now! We should not be billed for services not rendered.

Many thanks to Justin Bigaz for taking time with me last year. He walked all around my house with me to show me everything I needed to know about the problem I was having with scorpions. He was incredibly patient, helpful and compassionate. He exemplifies what all customers need in a service technician.

Don’t work with this company! So unprofessional they made me sign an agreement without telling me verbally that it’s for a whole year .Meriah the manager is so mean and literally refused to talk to me till I called her main office, she was so unprofessional and said they can do help but she won’t because of me being mad at the agreement that no one told me about , I hope she reads this review and please do ur job instead of saying you can help but you won’t. The customer service is Zero and one of her people told me on the phone that she is not responsible for my memory. If I could give this company 0 stars I would do it. Please save ur time and energy and money and go somewhere else . They’re forcing people to do business with them .

Terrible! I was a customer of Northwest for several years. Recently, they had a price increase and did not send any emailed communications to their customers. I contacted the office to ask why I was not informed of the price increase when I scheduled my quarterly maintenance. Mandy (or maybe it was Mindy) did not offer a reason and insisted that I would have to pay for the newly priced services, despite the fact that I received no communication of the increase. I requested cancellation of my services and she hung up the phone. There are better pest control companies that respect their customers and do not engage in unfair pricing practices for their services.

Great customer service

Worst customer service ever. They come do th service when I'm not home.. charged me for 2 service days that could not even get me proof of service. Then they send my name to collections.

First they didn’t come on time and didn’t bother to let us know they were running late. Then, once we got the assessment, they took $2k from the landlord to remove yellow jackets and rats. Once they take the money, then they say they won’t come and do the job for two more weeks. They told us they overbooked and can’t come. Very unprofessional and dishonest to take money from people and not do the job. They finally came to address just the yellow jackets after we complained but the spray they used has done nothing. We have yellow jackets in the house and they aren’t taking care of that either. We need a place to stay while they figure out their scheduling. I hope the landlord gets his money back.

Two techs came out. One fogged my bird feeder. The other told me I had a rat problem and offered to put me in touch with his rat guy. BOGUS

It’s 2 years later and we still love having Chad for our routine services. Always communicates and happy to be of service.

Great communication and top notch service.

So today, there was somebody walking around our front and back yard that is not fenced in (new construction). The person then walked to several neighbors’ houses and did the same. My wife was home alone, but she sent me a picture of a truck with a number on it. She decided to call the number to see if they could confirm there was an individual in our neighborhood doing work and if they could give a courtesy knock next time. The lady on the phone was extremely rude and acted like she didn’t understand why my wife would be upset about a person that could be potentially “prowling” around our private property. We’ve never contacted Northwest for ANY services (and definitely will not in the future) so we just wanted to know why the guy was in our yard…Again, we NEVER contacted them, but he wound up spraying something in our front. The lady on the phone said it was a courtesy service...That's fine, but why be rude and mean when your company was in the wrong for going onto private property?

I cancelled the service when the contract was up & they kept billing me without me knowing. When I signed back up with them, they took my money & never reinstalled there equipment. They said they would send someone out in January, March & now it’s April. This is very unprofessional, the staff is not helpful. If you can, go with someone else. The bad thing is they NEVER called me. I had to keep calling them. My experience was terrible! Wish I could them a zero rating.

Northwest Exterminator I contacted them for mainly Spider treatment. The salesman assured me they have a treatment that kills on contact and there treatment prevents spiders from returning and they clean webs off my entire house. They came out and treated and within 4 days the spiders are back just as bad. They have refused to refund my money even after there own person said there treatment doesn’t prevent spiders from returning. They didn’t have the equipment to treat all my windows after the salesman said they could. They have no integrity and ZERO satisfaction guarantee. They lied to my face and now refuse to make things right.

I have always thought highly of this company. However I was horrified that during a pandemic, when people are quarantined in their homes, a technician would show up to do an in home service without ANY GLOVES or MASK, or SHOE COVERS! I was walking out when she arrived and as I darted around her, I though surely she is going to put it on protection before she proceeded through the home. When I got outside, I looked up and could see her on the balcony WITHOUT any protection whatsoever. This means she went through the entire house without shoe covers, gloves and especially a mask! In this terrible time that we are in. I would think a company of this caliber would want to protect its employees and especially it's customers. Still appalled and angry. I had to do the best I could to disinfect a previously uninfected household and still do not know and will not know if that was enough unfortunately for another 2 weeks as that is the incubation period for this virus. I do not want to give this business ANY stars but apparently that is the only way that I can post this review.

Called these guys to get a termite clearance inspection letter, as we are selling our house. We just had our home inspected & treated in April of 2019. We chose to use this company based on the price for the letter over our own company. The guy (Jason) came out and said he couldn’t tell what had been done, even though we had all the documentation, and demanded $600 for a new treatment. We told him we were not interested and he continued to state that we could not get the letter without paying $600. We were going to recommend to our buyers that they switch to this company, but never would I direct someone to such a money grabbing company.