Critter Control

DO NOT USE THESE PEOPLE Michael called me the day of my scheduled estimate to tell me they are far too busy to take on new clients. When I pressed the issues and stated how inconvenient it was to call the day of and cancel, then his tune changed and he asked if my husband was available in 30 mins for him to come by. Our appointment was between 12-2 pm and that’s what we planned for not 10 am. Completely unprofessional I never leave reviews but avoid this company at all costs

I have to say this company exceeded my expectations. I was a bit keary as I was getting familiar with rodent exclusions, however, they beat everyone else’s price, were prompt and courteous and got the job done quickly and efficiently. They explained the process, answered all my questions and eased my anxiety.

We have had a great experience with Critter Control and especially with their tech, Shannon. He is so knowledgeable, thorough, and personable. He is always on time for appointments and has done such a great job getting rid of our pesky flying squirrels. Any time we have had an issue, he answers my texts and gets back with me Asap. I highly recommend Critter Control and Shannon!!!

Avoid Critter Control if you're looking for a company that can actually solve a snake problem. I hired them specifically to perform exclusion work because snakes were getting into my attic. The entire point of hiring a professional wildlife exclusion company is that they're supposed to identify and seal the entry points. Instead, snakes continued getting into my attic after the work was completed. Critter Control came back at least five different times attempting to address the issue. Five. If a company has to repeatedly return to fix the same problem and the problem still isn't solved, what exactly did I pay for in the first place? Fast forward several years, and I'm STILL dealing with snakes. The exclusion work clearly failed to eliminate whatever access points were allowing them into the attic. When I recently reached out for assistance, I was essentially told that because I didn't continue paying for warranty coverage, they weren't interested in helping. Let's be clear: my frustration isn't about an expired warranty. My frustration is that the original problem was never actually solved despite multiple service visits. A warranty doesn't magically turn failed exclusion work into successful exclusion work. I paid professionals to solve a problem. They came back over and over again, never permanently fixed it, and now wash their hands of it because the warranty period has ended. Based on my experience, Critter Control either could not identify the snake entry points, could not properly seal them, or both. Either way, years later I still have the same problem I hired them to fix. I would strongly encourage anyone considering this company for snake exclusion services to look elsewhere.

I contracted with Critter Control to remove some squirrels living in my attic. Everything was going great from sales through the blocking off entry into our house then nothing. I have reached out to no avail. I paid for several service items and they took the full payment without finishing the work. No one from their office has called me. Poor customer service. I would not recommend this company.

Deceptive at best, incompetent at worst.

3700 to remove some raccoons and reinforce my roof?... he didn't go into much details on what would be done exactly. It didn't seem fairly priced considering he didn't really look at my entire home well enough and was pretty quick on coming and going i guess he was busy or annoyed i didn't accept the price because he left his shoe covers in my front door and gave off that "your wasting my time" vibe as he left. Didn't come off as rude but also didn't seem to care about my situation, I'll just save that 3700 and do it myself

Solved my problem. Very pleased

I've used Critter Control for a few years. It all started with a pesky chipmunk who ruined my front yard. Yesterday, I discovered two dead critters in a medium garbage can while preparing for my son's repast. Keith was here in less than 24 hrs and removed everything. As a matter of fact, I didn't know he removed it until I walked outside!

Preston is amazing! He listens and helps with what actually needs to be accomplished and does not treat us like we are just another job.

i had a bird in my glass enclosed fireplace. Preston came out and did a very thorough job to seal the place where the bird had entered. he discovered a completely blocked vent and opened it and sealed the entry. He was a pleasure to work with and completed the job with excellence. Very polite and friendly too! i highly recommend him.

I had an extremely frustrating and costly experience with this company. I was initially quoted over $2,000 just to remove a squirrel, with no clear explanation that this price included a year-long service plan—something I would have declined had it been properly disclosed. It only got worse from there. They missed a scheduled animal removal appointment without notice, then repeatedly charged my credit card for services I neither approved nor needed. At one point, they even showed up at my home without my knowledge and charged me $489. Attempts to resolve the issue were completely ignored—no returned calls, no accountability, no explanation. In total, I was charged $1,778 for services that were unnecessary and poorly communicated. This company demonstrates a serious lack of transparency, professionalism, and customer

Signed a $2514 work order on 12/22/25 to eliminate the crawling noises in the subfloor of my bathroom. This work would include removal of animal, exclusion of area, and remediation for any damaged caused by the animal. Critter Control set traps in my attic, but did not catch anything. I explained again that the noises continued in my subfloor (not attic), technician said she was unable to change course. I tried contacting the manager over 13 times but my calls where rejected. Critter Control made no effort to remove the racoon in my subfloor, ultimately I trapped the racoon.

The employees are all very pleasant to deal with; however, the response time and communication throughout the process falls short. I paid over $1,800 for a simple job to eradicate a chipmunk/squirrel infestation in my vents. They cannot seem to get on the same page and install the proper guards to stop the problem, leaving my family to listen to animals tromp around in the ceiling all night. It has been months at this point and it has had a huge impact on my children’s sleep. I would hire a local and more reliable company instead of a franchise that is quick to collect large sums of money with zero urgency when it comes to correcting the problem.

We had rats in my storage room in my basement, called a friend and she recommended critter control, without any research i set up an appointment with them. They come out three days later to asses the situation and found that we needed flashing around our a/c unit lines going into the house. The guy quoted us $700 to do the job so we agreed and paid UP FRONT . Scheduled for two days later another guy shows up and tells me that he sees that the front of our house on the THIRD floor has some soffit damage. I tell him ALL the rats have only EVER been seen in the basement storage room where the water heater and hvac are. I leave him be to do what the company was paid to do and he literally puts a $6 flashing on one piece of soffit and says that hes done (i don't know that he didn't do what they were paid to do). I find out also looking at the invoice that they said he put out SIXTEEN bait stations when there were only FIVE. I called and wanted a refund since we didn't recieve the service that we paid for. It gets approved a week later and three weeks later still no refund. I file a dispute with my bank and they lied to my bank and now im out of $700 and STILL have patches that need to be made to my home. This company is FULL of crooks and they will bleed you dry , steal your money, lie about their services as well as not honor their word. This is a warning as i don't usually leave reviews but i want to stop someone else from experiencing what my family did. This economy is TOO hard to have dishonest companies like this stealing money. Im also filing a dispute with the BBB as well.

DO NOT USE CRITTER CONTROL. They completely misled me with their services and WAY over charged. Charged me $650 to not even remove the dead animal from my fireplace but charged me for “attempted removal” even though they knew they wouldn’t be able to get it out. They charged me for “Oder control” yet two hours after service the smell came back worse than ever. I called them everyday trying to speak to a manger and they told me he would call and he never did. I called for a week!

They ripped my friends off. Came over and didn’t do anything. Charged them for “attempted removal” and didn’t even attempt it.

I was very pleased with the service I received. Marcus thoroughly explained everything that was being done and why.

Jason was wonderful. He was friendly polite and detailed.

We are living a nightmare... they describe "exclusion repairs... to seal all potential entry points". Yet, after excluding them from one area, the bats just move a few feet away to another.

Arrived quickly, friendly service and took care of business quickly. I wish it wasn't so expensive though.

Michael and Justyn treated us professionally and provided a quality service on our home isolating the issues enabling bats to nest in our attic. Pricing was competitive to others without playing on our emotions recommending services we did not need.

Michael, KD and Isabelle came out initially for the evaluation and were incredibly kind and thorough. I was called later that day and scheduled with Justin for my exclusion the following day. Justin did such an amazing job and I am very pleased with the exclusion. I am hopeful that we will reclaim our house!

I’ve been trying since February 2025 to get in contact with someone. Finally got someone months later and everyone I’ve talked to has lied!!!!!! This company charged us $750 for services not rendered when the signed contract was for $710!!!!!! To date can’t get anyone even after being on hold for more than an hour!!!!! I also want to add the so called technical name is Justin Risch! AND WE ARE STILL OWED $750!!!!!