Protector Pest Solutions

One of the best company’s around. They took the time to listen to my concern help fix the issues and get rid of the problem I was having. Justin hands down is the best pest guy they have. Definitely goes above and beyond.

Great work by Juston on the house. He was very friendly and thorough which I appreciated. All the work was done well.

Justin was the technician that came out today to patch some holes and trap a squirrel thats been reaping havoc. Great guy did great work great customer service! Explained the solution very well. He even had a katana for cutting the brush out of his way like samurai. Thank you

Protector Pest Solutions was great to work with. After sharing my concerns, I was able to promptly get an appointment for them to inspect the situation. Kyle was especially awesome. He was honest and very thorough with explaining the inspection results to me in language that I could follow and understand. He has a great demeanor and did not try to sell me unnecessary services. I highly recommend Protector Pest Solutions and will contact them for any future needs.

UPDATE 12/18 to owner response: That is not a truthful response. Since the calls are recorded (mine are as well), you would’ve heard that she immediately cut me off while explaining the problem and asked for my address not once but twice, where I replied: “I heard you- I’m giving you the address.” After I went over what had been relayed to me from our third party- she then cut me off again saying “There were no notes saying there would be holes cut into your walls” so when I asked what was written down from the past inspection and what they were wanting to do on the upcoming date, she replied “that is for the rental company and I’m not able to give you any information”, which she was very rude when doing so. I told her to not raise her voice at me and to calm down when she then said “you are the one raising your voice with me ma’am, GOODBYE” and then hung up on me. I tried calling back but was then sent to a voicemail. I’m all for a company sticking up for their employees but please be truthful when it comes to information; because your response was not what happened. -On a positive note- We currently have one of your workers in our house right now who was the best one we’ve had so far as he has been able to locate the dead animal after two different people were unable to. I will change my review in light of Kyle being able to find it but my hesitance with your customer service lady is still at a one star. —————— Extremely rude Customer Service by some lady whose name started with a T if I’m not mistaken. Called to get an update as to what damage was going to be done at our home around the Holidays when the female worker started getting verbal and yelling at me over asking basic questions. The original inspection we had yesterday was fine and we were told there was nothing they could do besides poke a bunch of holes into our walls which we would then have to hire another Third party contractor to patch the holes due to the inspector not being able to reach the dead rodent in our attic. From someone who works in the customer service industry she was extremely rude and unprofessional, even could go as far as saying hostile. They do good work but BEWARE of the interactions when scheduling or trying to figure out basic knowledge.

I’ve been using Protector Pest Solutions for several years, and today’s service with Kyle was outstanding. He was professional, had a great attitude throughout the visit, and arrived right on time.

As a current employee of four years, I would like to express my sincere appreciation to all of our amazing clients. We pride ourselves on providing the highest level of service possible. Our team is committed to taking the necessary time to perform thorough, detailed work while also educating our clients on how our processes operate. We make it a priority to offer clear explanations, effective solutions, and long-term prevention strategies. I would also like to acknowledge that over the past four years, both Valerie and Jamie have not only given me the opportunity to grow within the company, but have truly felt like family. They are two of the most caring and genuine people I have ever met. Jamie, in particular, has been the best leader I’ve ever worked under — a mentor who has guided me and taught me the most professional and effective ways to operate as an advanced technician. Thank you, Protector Pest Solutions. I am truly grateful to be part of this family-oriented business and its mission. Sincerely, Matthew Preston

Protector Pest Solutions is an outstanding pest control company that treats its customers with as much care as family, consistently exceeding expectations to ensure complete satisfaction. I’m genuinely grateful I found this company; they handle any issues with promptness and efficiency, often within the same day. Their technicians are highly professional, friendly, and knowledgeable, always maintaining a respectful and courteous attitude during every visit. They proactively monitor and stay ahead of the service schedule for my property, offering reliable and timely pest management solutions that protect my home year round. Additionally, their pricing is significantly more affordable than that of large competitors, and their customer service is exceptionally responsive and personalized. I can't express enough things about how happy I feel knowing this company is keeping my home pest free for my family’s safety and peace of mind.

Had raccoon and pest control needs- they were amazing - fast and great price

This company was referred by my property management for pest control. for dead gnats from a passed leak that was fixed. I never received any call, text, or email confirming an appointment. I received a text at around 7:00 am that someone was on their way to my house. In complete disbelief of why this was happening as I was sleeping from getting back in town late the night before. Which I was not even expecting to be back the night before. I responded what and who's house? When I reached out directly to clarify with the office the first representative I spoke with was immediately rude and told me that an appointment was set “whether I confirmed or not.” How exactly do you make an appointment with out the party that lives there? I told her that I never received this message, but apparently as she stated that it does not matter whether I replied, read it, or received it. Are you going to come into my home without me being there? I have NEVER heard of a company scheduling one sided appointments like this out of any vendors! This was completely inappropriate. Vendors cannot legally enter your home without my prior consent, especially as I am a single parent with young children. When I objected, the representative escalated the conversation, and I admit I lost my cool in response — but only because the interaction began with them insisting they would come regardless of my confirmation. The representative then hung up on me. Later, another staff member claimed that I made “threats” and said they would be charging a trip fee, even though no appointment had been confirmed in the first place, and they NEVER came. Consumer beware not only will they not confirm an appointment, you may have no idea they are coming, and then if you are not home when they get there..... Then what???? At no point did I make threats — I only made it clear that I would protect myself and my home from trespassers if anyone tried to enter without my consent. To make matters worse, I was told I could not leave a review and that doing so would be considered “slander.” That is not true. Sharing my personal experience as a customer is not slander, and I believe it’s important for others to know how this situation was handled. In my opinion, this company’s communication, professionalism, and customer service were severely lacking. Instead of resolving a simple scheduling issue THAT THEY CREATED, they were confrontational, unprofessional, and attempted to intimidate me. I cannot recommend them based on my experience. I have worked with many different pest control, and other residential contractors in my profession, and have NEVER seen a company act like this before! This goes to show you how they really are! **** THERE ARE OTHER REVIEWS WITH PEOPLE EXPERIENCING THESE SAME ISSUES THAT I HAVE NAMED IN MY REVIEW. THESE COMMENTS SPEAK FOR THEMSELVES ON THE RUDE STAFF AND ONE-SIDED APPOINTMENTS SCHEDULING! RESPONSE: Thank you for your explanation, but I disagree. I NEVER received any appointment request, nor did I confirm a time. Vendors are required to schedule before coming to someone’s home. Your company was attempting to show up without confirmation is unsafe and unprofessional. I will never use your services and would rather pay out of pocket for a reliable pest company that actually makes appointments. And threatening me for leaving a review? That only proves who’s in the wrong here.

Protector pest solutions was one of the very few pest controls that would treat infestations in the car. I had ant infestation in the car which was getting quite bad, and all other pest controls that I've called did not treat cars. Kevin with the Protector pest solutions was the only one that helped my car infestation. Kevin took care of the issue very thoroughly and professionally, providing detailed information on the treatment being done and treating every possible gaps inside the car. The solution was very effective, all the ants were terminated only couple hours later. Kevin also helped with juvenile roaches appearing inside my house. I was seeing a lot of smoky brown roach juveniles inside the house, so I once again called help for extermination. Kevin did a very thorough job of spraying and applying treatments inside the house - he sprayed behind every outlet walls and possible entries(near window)covering every possible places where roaches could hide. I haven't seen a single roach since then. I would recommend Kevin with protector pest solutions if you are going through similar issues. He takes his job very seriously and professionally, and he also asks for regular checkups after the service to ensure the treatment is working.

Awful experience. The company sent a tech to do and inspection and install an excluder for the pest problem we’re experiencing. Upon inspecting the work that was done, no excluder was put in place, the work they claimed they did was not done, and the problem is no where near fixed. Picture below show the shoddy work done. Contacted the text line, the responder was rude and insubordinate. Made elementary comments and started quoting their “credentials”. We ALL know there’s a lot of bad contractors out here, and unfortunately this company is one of them. SEEK ANOTHER COMPANY.

Matt always goes above and beyond!!! 🦟🪲🪳🕷️ He killed some spiders for us too so the kids can now go play in the yard. We always try to give him a hug before he leaves, but he’s so quick that his done before you know it. Thank u! See ya next time ☺️ ☀️

i highly recommend Matthew from Protector Pest Solution. He is an expert who has helped on how to treat and prevent pest issues such as rodent control, and insects like ants. Matthew takes his time to explain situation and the strategies/methods on how to eliminate the problem to prevent future/recurring issues. He is very skilled and knowledgeable pest control specialist.

Matthew is a very polite person. He is very detail in asking questions about your problems, needs and suggestions on what is the best methods in meeting the customer goals.

Technician Matthew has been wonderful. His communication and professionalism has been wonderful whenever he visits the properties I manage.

I am so grateful for Matt taking the time to explain the process to me. He was patient and answered all my questions. He thoroughly treated my home and I’m excited to have this issue resolved!!!

Protector Pest has been taking care of our home for quite a while. They are always very responsive, and effective. Their techs always reach out before and after any treatments with recommendations. Great company and team.

Juan came to my place to do the mosquitoes service and pest control today. Juan completed his work carefully and professionally. I have been using PPS service for about a year. My home are well protected and I could not be happier with it.

Horrible experience and awful to try and get ahold of anyone.

Most unprofessional company you will ever work with. Do not go by your availability but i stead make their own times of access.

On 10/10/24 A second exterminator from Protector Pest Solutions. Came to my home which I didn't know about anyone was coming because I never received a call or text saying that someone were scheduled to come out.Because prior to this service it was another guy by the name Antonio who originally came out to rid of our unwanted tenants. Antonio was very nice but he fell short by not keeping his word of coming back in a few days to check the 3 traps he set. Knowing how afraid I am of these critters running around inside my home as well as the garage. I even texted him to see if he was still coming back out because I didn't go anywhere for that week because I was waiting to hear back from him. He never responded back at all. How ever that was about a month ago. The second exterminator Anthony came out he was very nice and professional. He said that Antonio asked him to come over to check on the traps. Anthony actually went on top of roof and found 3 openings which he said were large enough for anything to get into. He sealed them as well as the front of the home where he explained to me that it was another opening that these nasty critters were possibly getting into the house. He also put sticky traps into the garage which has caught 3 of them the very next day. Thanks Antonio for sending out Anthony he did you proud! I was very satisfied with his service. Antonio I'm sure that you get swapped everyday but please in the future if you give a person your word of doing anything keep it! Or at least respect them enough to respond back to their calls and texts messages explaining why you're not able to make it. Or the fact that you're not coming back out and is sending another tech to my home.because it had been awhile since I had heard from you. I'm just happy that I was home at the time. Because Anthony listened to me and understood my fear and made me feel a little better by actually getting on top of the roof to check for entry ways, he even took photos to show me. So shout out to Mr.Anthony for doing such a great job!

Talk to Valerie very rude very unprofessional start saying we can rude your credit try to pay she refuses my payment. Please be careful using her services cause she won't let you talk or explain anything