About this provider in Cumming
Northwest Exterminating – Cumming, GA delivers expert residential and commercial pest control with a focus on green, eco-friendly solutions. Serving Forsyth County and surrounding areas, our services include green termite control, mosquito reduction, wildlife removal, crawlspace encapsulation, and attic…
Rating breakdown from customer reviews
4.8
161 reviews
Customer reviews for Northwest Exterminating - Cumming
John Pumilia
Excellent service as well as professional personnel
Provider response
Thank you for choosing the Mouse to protect your house, and thank you for taking the time to leave us a review! We’re happy to have you as a part of our Northwest Family.
Liz Rosen
Excellent Service Every Time!
Provider response
We're grateful for your positive feedback. Thank you for taking the time to share your experience with us. We’re delighted to have you in the Mouse family!
Dave Maco
Expert and friendly service
Provider response
We appreciate your 5-star review! Thank you for being part of the Mouse family and for trusting us with your service.
Robert Nakai
Have had NW for monthly and special services. Very capable and professional. Always let me know they are coming and quick to respond to special requests. I highly recommend.
Provider response
Thanks for the great review! We truly appreciate you sharing your experience and are happy to have you as a valued member of our Mouse family!
Larry Kerr
Thorough and professional
Provider response
Thank you for 5 stars and for choosing the Mouse to protect your house!
Jose Melendez
Perform services professionally and very courteous. This time it was pest control and soon termite inspection. Great company...been using them for 4 years.
Provider response
Jose - Thank you for your loyalty over the past four years! We’re thrilled to hear about your positive experiences and are happy to assist with both pest control and your upcoming termite inspection. We truly appreciate your support!
Keith Hall
Nick is always thorough and responsive to any issues that come up. We could not be happier with the quality of their service.
Provider response
We appreciate your review! It’s always our goal to make pest problems stress-free for our customers.
jeanne lewter
We always receive professional and friendly service.we never have a problem because they are so thorough. If we did have a problem, we could make a call and it would be taken care of quickly,
Provider response
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Curt Bazemore
Our Tech Adam was very professional and educated us in pest issues!
Provider response
Thank you for the 5 stars! We appreciate your support and are glad to know our pest control service is making a difference.
doreen benisek
They always do their best!
Provider response
Thank you for the extraordinary review! We appreciate you sharing your experience and are thrilled to have you as part of our Mouse family!
Rosa Fite
EXCELLENT
Adebayo Paul (paulexxy)
Nice one
Provider response
Thank you for the 4 stars! We appreciate your support and are glad to know our pest control service is making a difference.
Haoran Peng
I have scheduled the indoor pest control for Monday. They took my credit card info but no service staff showed up on Monday. We have cleaned up the entire house and left the house to prepare for the service. Then I called them. They said it was not even scheduled!!! Terrible experience!!!
Provider response
Jason - Thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. We would love the opportunity to follow up with you about your concerns; a teammate will be reaching out to you! Thank you.
Jason Bosch
We’ve been paying for mole service since 2021. It seemed like we initially had some success. However I am told by the person in their wildlife division that they haven’t been properly servicing our property since November of 2022. The department was apparently recently sold off so they claim that they cannot give a refund for their improper services. Our property is now in worse shape than when we started with soft spongy ground and obvious tunnels everywhere. They claim we are under contract, which is amusing since they haven’t fulfilled their end (provide proper service) of the contract. Do not recommend Northwest for mole service for sure. Maybe their pest control is better, but can’t say for sure.
Provider response
Jason, thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. We would love the opportunity to follow up with you about your concerns; a teammate will be reaching out to you! Thank you.
Sandee Gorham
Prompt removal of yellow jacket nest to include queen
Provider response
Thank you for taking the time to leave us four stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Sandy Steiner
Came out to give us an estimate on bats going into our attic. The salesman Jayson came out and told us we needed to also have insulation replaced due to the bat droppings. We got a second opinion. There were no bat droppings, we did not even have bats in the attic, they were on the outside of the screen eves. This guy tried to upsell us and downright lie to us. Bad for your business.
Provider response
Thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team.<br><br>We would love the opportunity to follow up with you about your concerns; if you wouldn't mind emailing us at themouse@callnorthwest.com, from there a teammate will reach out to discuss what we can do better. Thank you!
Vanessa Gomez
Contacted them 3 times to start service in our new construction home since the builder gave us the termite bond through them and each time I was told I would be contacted. It’s been weeks and still have not received a quote for service. I guess they are not interested in gaining new customers. I will have to find a different company now.
L Sulflow
I’ve been with Norhwest Exterminating for awhile now including extra services like pest, mosquito and bee treatments They’ve been fairly good. I’ve had to call them and/or stop them from leaving to be sure the job was done correctly. Now I’m selling my house and just need to maintain the termite letter for 15 days and drop the other services. But just to maintain the termite letter I have to pay for the entire quarter because they won’t prorate it for 15 days. I really don’t think that’s right and feel like they’re gouging me. So be careful signing with them.
Provider response
L, thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team. We would love the opportunity to follow up with you about your concerns; a teammate will be reaching out to you! Thank you.
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Treatment and cost guides before you call
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