Massey Services Pest Control

Edit: I spoke with customer service after submitting my review. I appreciated the corporate office adjusting the issue below. Just wish it did not have to be that difficult. Poor customer service. I paid for my 4/21 annual termite renewal in February. We recently learned of our move, my husband is in the military, and have to sell our home. Our closing date is 4/17, meaning we won’t own the home come 4/21. I called to get a refund but was told because it is a new month they can’t refund me. It

The team at this location is great. I have never had a problem with people in the office. If have questions they are able to answer them without any problems. I will like to give a special shout out to my Technician Mr. Bill Aaron. You can't for a more professional person to show up to your house and take care of you. Bill calls ahead of time and make sure everything is going well before he shows up for his quarterly inspection. Bill also take time and answer any of your questions you may have a

Unfortunately, my experience with Massey indicates that the company prioritizes revenue over customer service. After informing them that we no longer require services at our residence, we were still charged for services that have not been and will not be performed. We made multiple attempts to work with their front office to request a refund for these unused services. Rather than offering a reasonable solution, we were simply told, “Sorry, there’s nothing we can do.” This response reflects a di