Provider profile

Luv-A-Lawn and Pest Control

5 stars from 11 customer reviews · 2015 Vincent Rd, Orlando, FL 32817

  • 5 out of 5 stars
  • 11 customer reviews
  • Orlando, Florida
  • Contact provider for current hours
5
Rating
11
Reviews
Yes
Claimed
Yes
Website

About this provider in Orlando

Luv-A-Lawn and Pest Control, Inc (formally ValentineÍs Lawn & Shrub Care) was established in 2009 in Osceola County. The owner of Luv-A-Lawn and Pest Control and our team have extensive experience with Central Florida Landscapes. Over 30 years of combined experience right here in Central Florida.

Rating breakdown from customer reviews

5

11 reviews

5
11
4
0
3
0
2
0
1
0

Customer reviews for Luv-A-Lawn and Pest Control

PM

Patrick Mulligan

1y ago

EDIT: Luv a Lawn has reached out to me and has promised to make everything right. This is the level of customer service that we have come to expect. I’ve been a loyal customer of Luv a Lawn for over 3 years, but my recent experience has been incredibly frustrating. Earlier this year, I noticed a small brown patch on my lawn and promptly reported it. Despite my repeated follow-ups, it took over three months before a manager finally came out to inspect the issue. By that point, the small patch had grown into a 1,000 sq ft area of crabgrass, which they admitted they couldn’t treat. The manager initially offered to replace the sod, but the next day I received an email stating that because I had opted for their bimonthly treatment plan (which they initially recommended), they would not cover the sod replacement. This was a huge disappointment, as it seemed they were quick to offer a solution but then found a way to avoid taking responsibility. If you’re looking for reliable lawn care, do yourself a favor and choose a reputable company. Luv a Lawn’s poor customer service and lack of accountability have cost me both time and money. Save yourself the trouble!

Provider response

Update: Patrick, thank you for your edit. I understand from our General Manager that they are indeed trying to make this right for you. We value your feedback to make us a better company and your business.<br><br>Patrick, we sincerely apologize for the issues you've faced with our service. Please know that we take your concerns seriously, and a manager will be reaching out to discuss this issue in more detail and hopefully work toward a solution. We appreciate your feedback, as it helps us improve our service, and we hope to make this right for you. Thank you for bringing this to our attention.

CA

Carlos Anglero

1y ago

Very responsive and my grass is looking great!!!

Provider response

Hi Carlos, thank you for your kind words! We're so glad to hear that you're happy with our responsiveness and that your grass is looking great. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience.

SV

Susan Vershel

2y ago

Jacob has been servicing our yard and has been doing a great job. We appreciate him asking if we have any concerns and him helping to resolve them. Thank you Jacob!

Provider response

Susan, thank you for sharing your positive experience with Jacob! If we can ever assist you in the future, please reach out anytime! Thank you for being a loyal customer.

MN

Melinda Nevarez

2y ago

I had a wonderful experience scheduling this company to take care of my grandpa’s house. Robyn on the phone was very patient with my grandpa’s questions and knowledgeable in her answers. We will definitely be hiring them again.

Provider response

Melinda, thank you so much for the kind words towards our team! Your five-star review means the world to us! We're delighted to hear that you've had a great experience, and are thankful for your support and feedback. It's customers like you who make our work so rewarding. Have a great day!

JR

Jenny Reyes

2y ago

great service Jay Butler is really a good tech, thank you!

Provider response

Jenny, thank you so much for the five-star rating! Your feedback means the world to us. Have a great day!

BM

Bill Marty

3y ago

As always it's a pleasure to speak with Rachel about my upcoming service(s).

Provider response

Thanks very much Bill. We appreciate it.

TD

Tyler Duncan

3y ago

Ishmael our pest control guy is always doing an amazing job! Super nice, attentive, and careful. He is a great reminder of how great this company is.

Provider response

Thanks Tyler. We appreciate the time you took to post the review.

RM

Raif Mowwad

4y ago

Lisa is very helpful & knowledgeable

Provider response

Thank you. We appreciate it.

MV

Michelle Valiero

4y ago

Kudos to Alexander Bruno. He was super efficient and expeditious in getting me a quote and arranging the sign up. He explained it super clear and made it extremely easy. He is an asset to your company! Super professional and friendly and answered all my questions.

Provider response

thanks very much.

OA

oniel armando

5y ago

Perfect

Provider response

Thank you very much.

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