Henderson Pest Elimination - Orlando Pest Control Services

PLEASE READ 1-Star REVIEWS * THEY ARE THE TRUTH * IT HAPPENENED TO US! We contracted Johnnie in 2022 for pest and termite control. He seemed cordial and cooperative at first, until he wasn’t. I regret not thoroughly reading the 1-star reviews because the agony that others described happened to us. Initially our service was preventative as we didn’t have termites nor many insect problems. Once we reported signs of termites to him a couple years later, that is when he went into defensive mode. Like the other reviewers reported, this would be the first of many times he refuses to answer questions by referring to erroneous contractual provisions, referring to conversations and discussions that blatantly never occurred, blaming the customer for him not doing his job, combative and inflexible. In another case soon after, we sent him pictures of subterranean termite wings, and he wanted the insects in a container for his inspection to view on his next treatment. He came out but we had to sign a NEW CONTRACT. To our downfall, we did and paid $1,750 via Zelle. He didn’t spray in the kitchen where the insects were. Later in the day, we found new live termites and, as he does, he blamed us for not ‘fixing conducive conditions’, or previously uncovering termite cans outside. He refused to come out and treat them because we killed the live insects and a photo and video of them wasn’t sufficient proof of identification and I would be charged another $200. As, he stated, he is a man and not God and needed the live insect. As one could imagine, my wife was horrified by these termites crawling in the kitchen and with him not willing to come out, she let him know that we would have to take matters further, ie., cancel our contract. That is where Johnnie went into a deep state, refusal to answer questions by referring to erroneous contractual provisions, made a plethora of false accusations, including that we threatened him with that statement, (“take matters further”). Now we are ‘uncordial’. Since we cancelled soon after we signed the contract and he provided only one treatment, we politely requested several times via text that partial payment be returned. He refused and stated our contract was for one time service only, which it was not. He claims any service above the one-time service that was complimentary, and he was going ‘above and beyond’, which he did very little for $1,750. He offered us to keep the termite cans because they went to a new system. However, the system had been outdated, and the cans were merely garbage; he simply didn’t want to come collect them. Since we fully expect personal slander, by viewing other 1-star reviews, I will explain our background. My wife and I both have service companies and have been in the service business for more than 40 years. We take pride in our relationships with our client and supplier partnerships and treat them all with the utmost respect. We have had the same clients and supplier partners for 35+ years and actually still believe business can be done on a handshake. We are extremely flexible and work outside of contracts. Our suppliers and clients trust us implicitly. We are as honest as they come and will give people many chances and the benefit of the doubt. I wrote this review so others do not experience what we did. We were surprised and bothered by the deceit and false accusations by this man and company. We never had a supplier experience such as this. Johnnie claimed he never had a client like us, but based on the reviews, we obviously must disagree. Although we will always have faith in people, we learned a couple valuable lessons. First, DON’T PAY VIA ZELLE (or cash), as you have no retribution. Second, read the reviews and trust them.

Read other 1-star reviews! Horrible customer service, lack of communication, contentious, and blatantly dishonest. Do not use!

Service did not eliminate identified pests. Be sure to read the contract. There is no guarantee and any follow up is expensive. In response to your response a guaranty program was never mentioned and neither was any mention of followup only that it would take 6 weeks before elimination and that the application was good for four years.

Very rude over the phone. I hardly every leave reviews but I would stay far away from this attitude. I don’t know if he was having a bad day or what but I’m not quite sure who answers the phone with such a rude tone.

The experience was awesome. Even when I had an issue from the visit it was fixed without hesitation. I will use them again

Have had the service for years, always comes out for additional treatments if needed, answers questions promptly, and no more termites!

No bugs. No complaints. Happy with the service .

After in depth discussions with several companies, I went with Mr. Henderson, because he was not offering superfluous treatments, seemed kind and genuine, and the offer was a good value. I chose so well! We get zero junk mail from him, he always leaves a descriptive receipt when he visits, and if I have had to contact him, he is very quick with the reply (often answering directly). He has gone the extra mile with ensuring our bait stations are in place after a little mishap, making sure we have enough without charging extra, and answering any questions. In addition, the last time we lived on the ground floor (in a TX apartment), the pest situation left something to be desired. I was nervous to have a ground floor in the south again. Have never had such a peaceful, bug-free experience indoors. I love that the default is for him to spray the interior at the first visit only. Unnecessary use of chemicals is not at all my preference. Highly recommend.

Very professional, responsive, good at educating about what he's doing and why. Have never seen an insect in the house since using him and any ad hoc requests have been handled quickly.

Stay away from this guy, Johnnie Henderson. He does not live up to his contract and sales pitch. We hired him in August of 2022. We wrote a check for $1600 for annual service. He told us that he will come every 90 days. When we called to schedule the 2nd visit since he hadn't come, he changed the schedule, saying he only needs to come every 4 months. I have pets and like to know when someone will be spraying outside my house. He never called in advance, just showed up randomly. He only treated inside the house the first time, even after asking him to come in again, mentioning that there was a roach. He said, "That's Florida" and wouldn't come in to treat again. When he came, he spent 5 minutes walking around my house outside and then he was gone. Only knew he came because of seeing him on the camera. Also left my hose running one time he came. We found it over an hour later. To cancel the contract, we sent a certified letter to his PO box as per contract guidelines. He never retrieved the certified letter after over a month. When asked, he said I didn't need to send it certified. How else am I going to have proof that I sent it and he received it. He knew it was coming, because we emailed to him to advise of it being sent and he responded that email. He came to pick his equipment yesterday after we called him. Pulled the bait stations out the ground and left big holes. Then walked all over my patio, leaving dirt everywhere from his shoes. He cleaned the stations on my house and driveway, leaving all the dirt there. No manners. No Customer service at all!!

2 yrs later still have termites! Once the contract was signed got nothing but the run around. Never got included mosquito treatment, after signing, he said it didn't really work. At estimate he said attic entrance was no problem after signing, he said he couldn't get up there, I reminded him of his previous answer & suddenly he could manage to get up there. Gave me 2 days notice that I would have to cover my real wood floors with new flooring, a $4000 expense. When I called about treatment not working & termites now into my furniture, he gave big lights & sticky paper that anyone can buy. Stopped taking his calls as I plan to go to court over the continuing damage. This experience been a costly nightmare

I own a commercial property in winter haven and I had this guy out to help us with a termite issue. He quoted me one thing over the phone and then changed the price when he got to us. While I was surprised by the price increase I agreed to go along with it because he seemed knowledgeable. He also wouldn’t accept anything but cash which I found odd, I paid him $2200 cash and now I know why he takes only cash, he’s super shady and runs a questionable operation. He also claims that his “sister” handles the accounting because he isn’t good with money, said this right in front of me and my partner. Some red flags I regrettably ignored. The property is a mini market with 2 apartments above it. The primary concern was the mini market. He came to the units above and performed the termite service, he was there for maybe an hour. He returned to the site one other time to try and do the market but was unclear in his instructions and didn’t even contact me from the site to let me know what was going on or that there was a problem and he left. Later on we spoke, he said he would come back when he finds time, months go by and no contact. He finally reached out to me making up different excuses and chores for us to do to prepare the site, real weird and unprofessional texting me at 1-2 am. He changed his site instructions numerous times although according to other pest control guys, he should have been the one preparing the site, not the customer. I never would have agreed to do business with him had he told me this upfront. His change request were a violation of our agreement and were unrealistic. He gave us too short of notice to even try and accommodate and at this point we don’t want him on the job any more. In total he made 3 “preparation” site change request and the final one was almost impossible to prepare for without considerable extra work and heads up. After all this I have decided to cancel the service and he is holding my full $2200 and refusing to refund me for the incomplete work. We looked into this guy a bit further. First off, he appears to have phony google offices all over central Florida circumventing googles TOS for local service area businesses. Each listing gos to the same phone number where he answers the phone, not someone in an office. He also has a decent amount of reviews where customers have similar stories to mine, ie bait and switch pricing, playing stupid games with people and wasting their time. I am going to forward all this to my attorney and sue him for the unfinished work/dispute plus attorney fees. I am also going to file a complaint with consumer affairs and his licensure board. We are just getting started with you “Johnie” boy, wasn’t smart to play games and rob me, picked the wrong one this time I promise.

Becareful with agreeing to 1st year because if you don't submit a cancel request in time you automatically have to pay for a 2nd year no matter what. Very expensive for the next year.

The person I talked to had an attitude not professional at all.

Great people, great service. Very professional and friendly.

This guy and company are a fraud!!! They promise one thing, even get you to not use the Groupon (so he doesnt have to share profits w them), then do a minimal job which one could do for $20. After I told him how I felt the service fell short of what was promised znd expected, he started sending weird texts, in trying to make you look like an unreasonable customer. Fraud!!! Regret dealing with this co/guy. I have one word to describe this guy, Henderson: insane. After my review, he went on a personal, bizarre rant and keeps sending crazy texts saying all sorts of insults and lies. He has also fabricated this "Taliban" story that I just can't figure out where it comes from. This man is not only a conman, but a lying, lunatic who nobody should be doing business with. Stay away!!

Mr. Henderson is a wonderful pest guy!

Very prompt with all service needs. Shows up on time for every appointment. Johnny has answered all my question and explains everything that needs to be done before and after treatment. Most importantly the bugs are dead 😁😁. Highly recommend!

Johnie Henderson provides amazing work, he is very knowledgeable, prompt & friendly. Even more he is by far the most affordable out there. You can’t go wrong hiring him. Not only am I beyond pleased but he made sure to take great care of my family, the Heards as well.

He's too expensive. I purchased his 2k voucher and needed to pay him more because he said my yard was too big (even though a certified surveyor has measured my lot at 1547 sq feet). In total I spent nearly hundreds when I could have bought another groupon deal for 40 bucks. Too expensive and ineffective treatment. NOT recommended!!