About this provider in Orlando
Dr. Jack's Lawn Care, Termite & Pest Control is a trusted, family-owned company providing expert lawn care and pest control services in Orlando. We specialize in termite control, pest removal, and lawn care solutions that protect your property, family, and pets. Our team uses advanced, safe methods like Integrative…
Rating breakdown from customer reviews
4.8
541 reviews
Customer reviews for Dr. Jack's Lawn Care
Jackie Reyes
We had been trying with different companies until a neighbor told us about this. Now we are so glad we started with Dr Jack’s. Our grass has been si healthy. Thank you so much
Provider response
Hi, Jackie. Thank you so much for rating your experience with us so highly!
Family Block
We’ve had their services for years and they have been excellent. On the rare occasion insects have made it inside all I needed to do is call them and they came within days to fix the problem.
Provider response
Hi, Family. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Melody Stafford
Great company and employees
Provider response
Hi, Melody. Your feedback is highly appreciated. Thank you so much for the review!
Jamela Russell
Our service man makes sure we have a perfect result. I feel like he cares ! Nice guy too!
Provider response
Hi, Jamela. We appreciate the rating, and are glad we could provide you with a positive experience!
Truman Hester
Excellent technician, informative and engaging. Love working with him. My lawn and shrubbery are in good hands. I'm confident in the outcome,
Provider response
Hi, Truman. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Lyn Lawrence
The technician Louis was very professional and thorough! 10/10!
Provider response
Hi, Lyn. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!
dianne douthwaite
Our rep does a great job. He checks with us to make sure we aren't having insects inside. He answers any questions we have regarding pest control and treatment. He provides great service.
Provider response
Hi, Dianne. You've made our day! We are thrilled that you shared such positive feedback with us!
Amanda Levy
Our tech Luis Santana does a great job and we appreciate his service! Thank you! I don’t know how to do the review on the online portal so hopefully you get to see this! We’ve used two other lawn pest services in the past and this one is the best so far
Provider response
Hi, Amanda. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!
Gilda Stewart
I use 3 of their services and they are all wonderful! Lawn, insects & termites they do what they say they are going to do!
Provider response
Hi, Gilda. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.
Joseph St Pierre
Craig does a great job
Provider response
Hi, Joseph. We appreciate the kind words and are glad we could provide you with a good experience! We look forward to continue serving you.
Gale Hooverrichmond
I have been using Dr. Jack now for 16 years. Craig has been my service technician during this whole time. Craig is extremely knowledgeable, professional and always friendly. When I’m home and I ask, he always explains what he is doing and why. I give Craig an outstanding rating. I trust his advice on caring for my yard. Thank you for your service.
Provider response
Hi, Gale. Thank you so much for rating your experience with us so highly!
Don Halkowych
Dr Jack's has been taking care of my lawn for over 23 years and have done a great job. The technicians know their stuff and will guide you to the perfect lawn!
Provider response
Hi, Don. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Neil Bandhoo
Been with them few years 5 star.
Provider response
Hi, Neil. Your feedback is highly appreciated. Thank you so much for the review!
Phil Pritchard
We have had the same rep, Craig for almost 20 years. Always keeps us updated on what's happening in our yard. We have a challenging yard, pretty much a reclaimed swamp, but Craig always knows what to do.
Provider response
Hi, Phil. We appreciate the rating, and are glad we could provide you with a positive experience!
First Strike Charters
always 1st class
Provider response
We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Marty Harrison
Always the best. i would like to check to see what it would cost to add tha backyard to the contract
Provider response
Hi, Marty. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!
Bonnie Dicocco
If you love green WEEDS, this is the company for you! After well over a year of service, even more weeds continue to thrive than when we first started service with Dr. Jacks. We installed 600 SF of new sod on a portion of our property with absolutely no weeds during their tenure. This should have been incredibly easy to maintain, yet a year later, it too is over-run with weeds. On many occasions, I reached out to discuss the service and our dissatisfaction with less than satisfactory responses, if any response. What prompted my review, however, is that after cancelling service in July, my yard has continued to be serviced. If you have a large yard and value your sod, this is NOT the company for you.
Provider response
We are disappointed to hear about your experience with Dr. Jack's Lawn Care. Please feel free to reach out to us at (407) 479-4235 to discuss this further.
Kevin Craig
I was a customer for many many years. Chinch bugs recently took over our yard and I contacted them since this is included in our regular service. Instead of taking care of the issue, I got attitude from the woman taking my call, and was informed their chinch bug service would be an extra $100. Sorry, I'm not paying extra for a service I'm already paying for. Take your business elsewhere.
Provider response
We are sorry to hear about your experience. We apologize for the unpleasant experience and we can take care of the chinch bugs for you. We will contact you after the weekend. Thank you for bringing this to our attention.
Shannon MG
Not competitively priced. Received quote for service that is nearly double their competitor (how is that even possible when the same exact service was quoted) and I had to reach out twice for someone to come out and provide the absurd quote. Would not reccommend to my worst enemy...
Provider response
We understand your concerns with pricing and apologize for the delay in getting out to evaluate your lawn. Please call us at (407) 479-4235 so we can discuss this further.
Cesar Gonzalez
I’ve had Dr jack service for 11/2 years, the result has been disastrous at best. My azaleas have aphids, grass mined with crabgrass and weeds. Tried to call them and they do not respond. By far the worst experience we have had. Be ware and do your due diligence.
Provider response
Cesar, we sincerely apologize for the issues you've faced with our service. Your feedback is crucial to us and we understand your concerns. To address this, we'd like a manager to personally reach out to you to review your account and try to make things right. We will be in touch soon, and we appreciate your patience and understanding as we work to rectify this situation and improve our service.
Brenda DeTommaso
Don’t waste your time with this company they do not answer the phone in the afternoon or weekends . They do not return phone calls. They are nasty and rude to you specially management by the name Dilly - They’re all in cahoots in this very small company that the pest control manager is also the listing clerk that puts the appointments and if he’s not there, you have to wait until he returns to make an appointment for SERVICES, this man’s name is DILLY and this is the worst company you can work with -if you want to be treated like you owe them something then go ahead and sign up if not, prepare yourself to call the Better Business Bureau Just like I did
Provider response
Brenda, we sincerely apologize that our services did not meet your expectations. Although our goal is to provide to absolute best service and solutions to all of our valued customers, we understand that this is not always possible. We do however, respect your decision to cancel and wish you the very best.
Al Isenberg
Where did all those positive reviews come from? In this Hi Tech era it makes you wonder. I had the worst experience in over 20 years, they were never able to control my lawn weeds and now my lawn is almost completely gone to the point of having to re sod. What Jack has of a Doctor I have of a brain surgeon. "Learn from the mistakes of others, you can't live long enough to make them all yourself"
Provider response
Al, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. Our goal is to provide effective and reliable service, and it’s clear we fell short in your case. A manager will be reaching out to follow up. Please feel free to send us a message with any questions or concerns in the meantime and we are happy to assist. We look forward to speaking with you.
maria shelton
I had a great experience on their service until I tried to cancel. One of the front desk girls I dealt with had the most condescending attitudes about me not calling in to cancel. The guy who came to service was amazing and the owner but moving fwd on all my properties and the neighborhood groups I’m in I won’t recommend. It does not cost money to be a kind person.
Provider response
I am sorry that you had a difficult canceling experience with our company. We appreciate your past business and we will look into why this happened. Thank you for your feedback.
Jeff A
Been paying for weed control since 2019. Wound up with a backyard 1/2 full of weeds and they told me there was nothing they could about it because there were too many weeds. I had my lawn guy kill everything with roundup and re-sodded in 2021. A year and a half later, this is what my yard looks like:
Provider response
Unfortunately there are weeds that no chemical lawn care company can kill without killing the desirable turfgrass. Your lawn has grassy weeds that we cannot safely control without killing the St. Augustinegrass. Either some of the weeds that were present before the resodding were missed, they were not completely killed, or there were new infestations from the new sod or from other sources.
Maria F
I have more weeds now. They did nothing but make my yard worse! Do not use this company lots of promises and then excuses when you expect them to perform. I hired you to remove/kill the weeds. You are our in my yard looking at the grass charging me for this service. Aren’t you supposed to see weed problems and bring that to my attention? That’s what I am paying you for isn’t it ? Now my yard is over run with weeds more than when I started and I’m supposed to let you know ? What am I paying you for exactly ? I did submit a concern your records are wrong. I emailed a concern to you on 9.21.21 with pictures.
Provider response
We had been servicing this lawn for about 15 months, and yet we have no history of service calls from the customer during this time. We need communication from the customer if they are unhappy with our service and we are happy to make additional visits at no extra charge when requested. In this case, the weed in the picture appears to be a summer annual called Doveweed. It is entirely possible that there are more weeds in the lawn presently than when we started our service for the customer in April of 2021 because Doveweed isn't present in April. Doveweed is very difficult to selectively control without killing the St. Augustinegrass. Because it's a summer annual weed, it will fortunately die on its own in a few months when the weather cools. We had called the customer and left a message after receiving the cancellation about weeds asking them to call us to discuss. The message mentioned that some weeds are uncontrollable. We have never made promises that we can eliminate or control all weeds. Our original Lawn/Shrub care analysis and program agreement addresses this fact.
Marisela Guillen
Larry came today to treat the spider invasion we’ve been having for Several months. He said he sprayed and cleaned the spider webs and it was a lie. I came out to asked him to clean up the webs and sprayed but he didn’t. I am canceling services with Dr. Jacks because they are not treating the spider pest I had been having for months. They charge for services never rendered because there is many insects around home. I will not recommend this company. Service is horrible.
Provider response
I am sorry that Dr. Jack's was not able to meet your needs today. It took us a while to determine who you were in order to reply to your review because we have the account in a different name. After 13 years of service, we were surprised by this review and your accusations, so we spoke to Larry who serviced your account today and who has been with us for 33 years. He explained that you were new to him and had previously interacted with another person. Larry said that you came out of your house very upset and wanted him to clean your ceiling fans and accused him of not treating for spiders. Larry told us that he explained to you that we don't clean ceiling fans as part of our service and that he did spray and clean spider webs for you. Again, I am sorry that we did not meet your needs and we are sorry to lose the account.
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