Superior Services of Central Florida, Inc.

Response from Superior Services of Central Florida, Inc.

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Nathan provided such professional and thorough service. Taking the time to explain everything clearly is something we truly value, and it’s great to know he delivered on that. We appreciate your trust in us and look forward to continuing to serve you!

Response from Superior Services of Central Florida, Inc.

Thank you for your feedback—we understand your frustration and sincerely apologize for the inconvenience.<br><br>Unfortunately, our phone lines have been down for the past three days due to an outage with CenturyLink. This issue is completely outside of our control, and their technicians have been actively working to resolve it each day. We are just as frustrated as you are and are hopeful it will be restored very soon.<br><br>Regarding our annual payment structure, we’ve operated this way since 1994. Offering annual, paid-in-full services allows us to bundle pricing and keep overall costs lower for our customers. While we understand this option isn’t ideal for everyone, many clients appreciate the convenience of a single payment each year.<br><br>We truly regret that you were unable to reach us during this outage, especially while trying to make a time-sensitive request. If you still need assistance, please reach out to us directly via email at info.1800pestcontrol@gmail.com and we will make your situation a priority.<br><br><br>We appreciate your patience and the opportunity to make this right.

Response from Superior Services of Central Florida, Inc.

Donald, we really appreciate you taking the time to share this—it means a lot to us. I’m so glad Jerry and Dustin were able to take great care of you and get everything repaired properly. They’re both great guys, and I know they’ll be happy to hear your feedback.<br><br>Thanks again for trusting us with your property—we’re always here if you need anything!

Response from Superior Services of Central Florida, Inc.

Thank you so much for the amazing 5-star review! We’re thrilled to hear that Superior and Tito delivered such outstanding service. Your kind words about their professionalism truly mean a lot, and we’ll be sure to pass along your compliments to them. We appreciate your support and look forward to serving you again!

Response from Superior Services of Central Florida, Inc.

Thank you for the 4-star review! We truly appreciate you taking the time to rate your experience with us. If there’s anything we could do to make it a 5-star visit next time, we’d love to hear your feedback. Thanks again for your support!

Response from Superior Services of Central Florida, Inc.

Thank you so much for the incredible review and for being a loyal Superior Services customer for nearly 15 years — that truly means the world to us! ⭐⭐⭐⭐⭐<br><br>We’re so glad Jerry was able to track down that underground leak and take care of the repair before it turned into a bigger issue. Those hidden problems can be tricky, but Jerry takes a lot of pride in doing the job right and making sure everything looks just as good as it did before he arrived. We’ll be sure to pass along your kind words to him — he’ll really appreciate it!<br><br>It’s wonderful to hear that you’ve trusted us with your landscape, pest control, and irrigation services over the years. Thank you again for the recommendation and for continuing to choose Superior Services. We truly appreciate you! 🌿

Response from Superior Services of Central Florida, Inc.

Thank you so much for the ⭐⭐⭐⭐⭐! Even without words, this absolutely made our day! We truly appreciate you taking the time to leave us a 5-star rating and for trusting our team. Your support means more to us than you know, and we look forward to serving you again! 🌟🙌

Response from Superior Services of Central Florida, Inc.

Thank you so much for the wonderful 5-star review, Michael! We’re thrilled to hear that Cody W. and Chance took the time to listen to your concerns and were able to provide an immediate solution. They truly take pride in being professional, courteous, and responsive, and your kind words mean a lot to them and our entire team. We appreciate you choosing us and are always here if you need anything in the future!

Response from Superior Services of Central Florida, Inc.

Stewy, thank you for taking the time to let us know. We are always striving to be better at not only our services but also driving safely and although this one star review has nothing to do with our services, we do take these types of infractions seriously and will take action accordingly. Again, thank you.

Response from Superior Services of Central Florida, Inc.

Thank you so much for sharing this! We’re thrilled to hear Cody made such a great impression. He truly embodies the level of care and expertise we aim to deliver every day. We’re grateful you took the time to recognize his friendliness, knowledge, and patience — it means the world to our team. If you ever need anything at all, we’re always here and happy to help!

Response from Superior Services of Central Florida, Inc.

Thanks so much for sharing this! We’re really glad to hear that Alan took such great care of you. He always puts a lot of pride into his work, and your kind words mean a lot! We truly appreciate you and look forward to helping again anytime!

Response from Superior Services of Central Florida, Inc.

Yay! Thank you so much for sharing your experience with our service and your tech! This is what we work hard to provide each and every client and it certainly is refreshing when someone takes the time to post such positive feedback! We appreciate you so much and thank you again! :-D

Response from Superior Services of Central Florida, Inc.

Thank you so much for this AMAZING 5-star review! We are absolutely thrilled to hear how wonderful your experience with Mike has been. He is truly dedicated to helping our clients, and it means the world to us to see his hard work recognized!<br><br>We love hearing that his knowledge, kindness, and persistence made such a difference for your lawn. Mike takes great pride in what he does, and your words will absolutely make his day. We’re so grateful to have him on the Superior Services team—and even more grateful to have you as part of our Superior family!<br><br>Thank you again for sharing your experience and for trusting us with your lawn. We’re always here for you!

Response from Superior Services of Central Florida, Inc.

Wow—thank you for this incredible 5-star review! We are so excited to hear how impressed you were with Brock. He truly goes above and beyond for our clients, and your shoutout will absolutely make his day!<br><br>We couldn’t agree more—he’s a gem, and we’re lucky to have him on our team. Thank you for sharing your experience. We appreciate you and look forward to continuing to deliver the superior service you deserve!

Response from Superior Services of Central Florida, Inc.

We are so glad to hear this! Thank you so much for the review, Bob! Thank you for being a Superior client! :-D

Response from Superior Services of Central Florida, Inc.

Wow — your review truly made our day! 🌟<br>We can’t thank you enough for taking the time to share such thoughtful feedback. Vanessa and Christy will be so happy to hear how much their extra effort meant to you. Providing quick, professional, and caring service is exactly what we strive for every single day, and hearing that it made such a difference means the world to our team.<br><br>Thank you for trusting us with your home and for continuing your service with us — we’re so glad to have you as part of the family!

Response from Superior Services of Central Florida, Inc.

Thank you so very much for this review, it really means a lot to us when our clients take the time to share such positive feedback! We really appreciate you! Thank you again! :)

Response from Superior Services of Central Florida, Inc.

We truly appreciate your loyalty over the past five years and are sorry to hear about your recent frustrations. Our records show we’ve continued monthly lawn treatments, including proactive insect and fungus applications in September. Our irrigation team has also visited multiple times, recently replacing rotors and adjusting zones to address drought stress. These factors can impact lawn health even with regular care. We welcome the opportunity to review your treatment and irrigation plan with you — please reach out to our office at 352-867-0885 or info.1800pestcontrol@gmail.com.

Response from Superior Services of Central Florida, Inc.

We’re sorry to hear that you were unhappy with your experience. After reviewing our records, we were unable to locate an account under the name listed on this review; however, based on the details provided, it appears this may be connected to a different account in our system.<br><br>Following the initial treatment, a follow-up appointment was scheduled but had to be moved due to an unforeseen issue with the technician’s vehicle. The visit was promptly rescheduled, but when our technician arrived for the new appointment, no one was home to provide access for the interior treatment. A service notice was left, and an email was sent requesting to reschedule; however, we did not receive a response until a couple of months later when a service call was requested.<br><br>At that point, our supervisor personally visited the home to treat, and a technician was sent again the next day to complete additional work. Unfortunately, the technician was again unable to treat the inside because no one was home and calls to reach the customer went unanswered. Our field supervisor has also made several attempts to contact you since then to resolve the issue but has not received a return call.<br><br>We truly regret that this experience did not meet your expectations, as our goal is always to maintain clear communication and effective service. Please contact our office directly at 352-867-0885 or info.1800pestcontrol@gmail.com so we can confirm your account information and work toward a resolution.

Response from Superior Services of Central Florida, Inc.

Thank you so much for your kind words! It's wonderful to hear that Cody provided such excellent service and went the extra mile to take care of your home. We’ll be sure to share your feedback with him. We look forward to having Cody or another member of our team assist you again whenever needed!

Response from Superior Services of Central Florida, Inc.

We’re sorry to hear you feel this way, as your experience does not reflect the standard of service we strive to provide. After reviewing your account, we did complete all services as scheduled and followed the treatment plan outlined at the start of your program. Lawn care often requires time and consistency, and results can be impacted by outside factors such as weather, watering, and mowing practices. While we regret that you are unhappy, we did our best to provide quality service and communication throughout your program. We wish you the best moving forward.

Response from Superior Services of Central Florida, Inc.

We are truly disheartened to read your review, as your experience is very important to us. After reviewing your account, I see that you purchased a bundle which included pest, lawn, shrub, and termite services. Our records show that the termite service was completed, both inside and outside pest treatments were performed, the initial lawn and shrub service was provided, and the next month’s lawn service was also completed.<br><br>Per the signed 12-month agreement, it can take up to six months to see favorable results with lawn and shrub treatments. Since the account was canceled after only two treatments (approximately 1–2 months), there wasn’t enough time for the services to achieve the expected results. We sincerely wish you had allowed us to continue with the full program as agreed, so we could demonstrate the true benefits of our services within the recommended timeframe.

Response from Superior Services of Central Florida, Inc.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.<br><br>After carefully reviewing your account, we want to clarify a few important points. Our records show that our team serviced your property every single month since the day you signed up, with no missed visits. We strive to deliver consistent, high-quality care, and our scheduling and service logs confirm that we upheld our commitment to regular treatment.<br><br>We also found no documentation or record of any request to speak with a Supervisor. We take all concerns seriously and would have gladly arranged for a Supervisor to visit had we known you were dissatisfied. We believe in being responsive and accountable, and regret that we were not made aware of these issues at the time.<br><br>We’re glad to hear you were satisfied with DJ’s service and will be sure to pass that along to him. As for your comments regarding our technician Woody, we expect all of our team members to follow detailed treatment protocols based on your lawn’s specific needs. If there was ever a concern about the methods being used, we wish we had been given the opportunity to address it in real time.<br><br>Finally, we’re disappointed to hear your interaction with Mitch left a negative impression. While our sales representatives focus on getting services started, they are always expected to direct clients appropriately. That said, our office is always available to help resolve any issues and escalate matters when needed.<br><br>We regret that your experience did not reflect the standards we aim to uphold and appreciate the opportunity to correct the record. Should you wish to discuss this further, we’re happy to speak with you directly.<br><br><br><br>****UPDATE TO YOUR RESPONSE****<br><br>Thank you for your feedback. I apologize if you did not receive documentation for each visit, but I want to assure you that your property has been serviced 12 times, in accordance with the terms of your lawn care agreement.<br><br>Our records—backed by GPS tracking and dash camera footage from our service vehicles—confirm each visit. Additionally, your account reflects all 12 treatments as outlined in your annual service plan. Below are the documented dates of service:<br><br>5/10/24 – Initial treatment (performed at the time of sign-up; subsequent treatments follow our scheduled route for your area)<br><br>6/28/24<br><br>7/30/24<br><br>8/20/24<br><br>10/1/24<br><br>10/25/24<br><br>11/20/24<br><br>12/18/24<br><br>1/13/25<br><br>2/20/25<br><br>3/24/25<br><br>4/17/25<br><br>If you'd like, I can also provide a detailed list of all products applied to your lawn during each visit. We maintain thorough records of all materials used at every property we service.<br><br>Please let us know if you have any further questions or concerns—we’re here to help.<br><br>

Response from Superior Services of Central Florida, Inc.

We take all feedback seriously; however, we are unable to locate any record of you as a client of our company. We strive to provide exceptional service and maintain high standards for our team, and we encourage constructive feedback from those who have directly engaged with our services.<br><br>If you have a specific concern, we would be happy to discuss it further. Please feel free to reach out to us directly at 352-867-0885, and ask for the office manager so we can better understand and address your experience.

Response from Superior Services of Central Florida, Inc.

I am very sorry to hear that you feel this way. After viewing your account, I see that you have our irrigation service at no charge (since 2014) due to having our pest, lawn and shrub bundle. It also shows that you called and canceled your last three irrigation appointments that had been scheduled to finish resolving the issue. You also asked us not to service your lawn in September. We strive to provide great customer service, and it is never our intention to make you feel otherwise. I do apologize that you felt this way after our office staff tried to relay to you that your account notes stated you instructed us not to service the lawn during September as well as canceling your other appointments. We want to provide the best possible service to all our clients and do understand that from time-to-time appointments may need to be cancelled or rescheduled. We hope that we can change your perception of our service and stand ready to do so. Thank you for taking the time to leave your feedback.

Response from Superior Services of Central Florida, Inc.

Thank you for the opportunity to address your concerns. The client and Superior Services entered into an agreement in July 2023 due to a concern of a lawn destroying insect attacking her lawn causing damage to her lawn. Our agreement states a few key points that the client has brought up. We have followed our agreement completely. Results are always difficult to determine due to the fact we are working with a living organism (grass) and many factors that can affect it. The agreement states “Includes service and/or treatment for fertilization, lawn destroying insects, disease & fungus and limited weed control. Superior agrees to service your lawn for a minimum of 12 treatments each year.” It goes on to say in our section listed on the lower portion of the agreement, bullet point # 3 "Weed control may not be performed for the initial 2-3 months due to possible lawn stress. Favorable results may take 4-6 months, or in some cases longer." The reason these notes are made on the agreement is to inform our clients that these things take time. Along with our treatments watering and mowing are also a crucial part to the success of the client’s lawn. We do not perform these services for the client and recommend these areas get reviewed as well as our continued efforts in improving the conditions. We have provided services monthly for this property per our agreement and we stand ready to continue services on the client’s property and will do our best to improve the conditions of her lawn.<br>

Response from Superior Services of Central Florida, Inc.

Thank you for your feedback and the opportunity to help with your concerns. We will have our field supervisor contact you soon to go over our services and help with your concerns. As a reminder per our agreement favorable results may take 4-6 months, or in some cases longer.

Response from Superior Services of Central Florida, Inc.

If you need a service call inside the home, we offer a two hour window. If you need us sooner than our schedule allows then we fit you into the schedule as an anytime appointment because there are no windows open for that day, because we are trying to accommodate you by coming earlier. If you need someone for the lawn, there is no window and that is due to us treating each lawn according to its unique needs. So we never know how long we will be on one lawn to the next. I hope this helps.

Response from Superior Services of Central Florida, Inc.

We appreciate your feedback on this matter. As you know we had some very cold days this winter that has damaged many landscape plants & lawns. Unfortunately, this damage cannot be repaired until early spring (March & April) when proper fertilization would be performed to encourage new growth. As we discussed with you in person and through the BBB we have been willing to work with you to accommodate your request, however you are only interested in a refund for all services when we have already performed Termite, Pest & Shrub services to your satisfaction. Our agreement is an annual agreement that does not include refunds. We did give you other options, however you have been unwilling to work with us. I understand your frustration, however we have always been ready to help and we continue to stand ready to service your home and property. Your services have been put on hold and you will be able to utilize them in the future if you decide to.