PestDepot.com

Provider response

We appreciate that Lloyd. Please let us know if you need anything further. We are happy to help.

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Thank you Travis for taking your valuable time to post this- it means alot to me knowing there is only so much time in the day.. Thank You

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Thank you so much Gabrielle- Alvin has only been with us for 18 months but he shown us he takes pride in what he does and we appreciate him as well as your kindness to take the time to post this- Thank you

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Thank you Tracy- so nice of you to take the time to do this- we appreciate you and your thoughtfulness- Thank you

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Thank you Balkis- so refreshing to hear that you took so much time and thought into showing your appreciation- your kindness I am sure is returned to you many times over by those around you and your great thoughfullness. Thank You Su Much - Larry- 754-367-1990 Cell #

Provider response

Hi Mr. Obloy- I am sorry to see you were disappointed- I know you are involved with management there so I also am disappointed. The air sampling came back from the lab not elevated- we can't control that. The bedroom upstairs only had staining so the levels of spores in the air were well below what the lab considers to be a problem. Even though there was visible evidence of mold in the garage- every time the garage door is open any spores that may be present could easily be dispersed by the air flowing in when door open. The levels were well below what the lab considers elevated. I was under the impression you only wanted to know if there was a health concern and a garage is not generally considered a living area. I did authorize a tech to return the next day to get swab samples for you at no charge to at least show that there was some mold there in the garage. I could not really recommend that a treatment needed to be done since the spore counts in both areas was so low. You never hired us for remediation- only testing- we cannot control the result. I was hoping you were happy we returned to do two free swab tests and delivered them to the lab the same day at no cost to you. I am sorry you were not happy- if there is something we can do to make it right i will try- I am only seeing this for the first time so I apologize for the delay answering- I never got a call from you telling me you were not pleased or I would have done so immediately. 754-367-1990

Provider response

Thanks Shantal- we really appreciate you taking your valuable time to post this and thank you for using our service- Larry

Provider response

On 9/17 you called our office for a new pest service and we quoted you $75 and it was scheduled the next day. On 9/18 we sent our tech<br>Chance who has been with the company 16 years and also lives in coral springs. As he was removing switch plates and wall outlets to dust and bait areas of infestation he noticed you also had a german roach problem. These are difficult to control and carry harmful germs and bacteria. e have a minimum charge of $95 additional to treat for german roaches however he treated for the additional problem at no charge to you. Chance treated the entire residence for pests and advised me you were happy with the service. On 9/30 you advised us you were seeing ants again and we set a cll back for the next day and you said any time was fine. On 10/1 our techs were pulling up to the gate as you were calling to reschedule as you had to leave for work. I called the techs to advise them but was unable to get them on the phone so i asked you to tell them you had to leave if you saw them I thought our call was completed and I was getting off the line quickly as we had a call for service nearby that I needed to make sure they would get to. Neither I nor anyone else working here would hang up on a client. Your call back was rescheduled for the next AM and Chance returned to treat areas again for ants. The reason we give a warranty is that it is necessary many times to treat again when an infestation is very large. I fail to see what was horrible with the service when we came out the next day every time you called. e also included a no charge treatment for german roaches at no charge when you did not contract us for that problem. Our revenues have been over $1.5M since 1998 and our adverising budget is $0. You made this same complaint with the Better Business Bureau under the pseudo name Maria G which made it difficult to find who you are since your real name is Christina graci. On Yelp you give your name as Christina M and lists your location as Clearwater Florida. It seems you have some confusion as to whoo and where you really are. The only good thing about this review is that hopefully we will never hear drom you again<br>

Provider response

Thanks Juan- I know you are very busy so I really appreciiate you taking your limited and valuable time post this for our operation here and we really appreciate you- we know who butters our bread here at Pestdepot.com- a heartfelt thank you from all of us here!

Provider response

Thanks Jennifer- we appreciate you taking your valuable time to post this for us- we do every type of pest control as well as mold testing and remediation- thank you from all of us here at Pestdepot.com

Provider response

Thanks Steve for taking your valuable time to post this- I really do my best to satisfy every client- I believe 100% in karma and always treat people the way I would like to be treated so it is surprising when I see a bad review- though therer are times we are at fault. When we are I always work hard so set things straight- I will have the guys put some extra palmetto bait outside next time we are out- Thank you again-

Provider response

Hi Sandy- I agree 100%- it is the rare person that takes their valuable time to fairly assess the quality of a business- life just gets more complicated every year- if anyone ever calls here with a legitimate gripe- I always put myself in ther place to see how I can resolve it- anyone with good business sense would do that- when a customer id happy- they may tell one person- but if unhappy and feeling cheated they may tell 10. Your renewal for the Drywood termite warranty is coming due- I would like to offer you a free indoor or outdoor pest service for being that rare person. My IT guy wants me to offer money or free services to write good reviews but I have resisted.. Iwould prefer to offer somnething when someone goes out of their way with no reward offered and we appreciate you and your loyalty - thanks- Larry

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Thank you Hannah- knowing how busy you are I am especially thankful you made the time to comment- I have never paid attention to reviews because I am too busy and many times don't know who the reviewers are or how to log in to review them- I sometimes call myself a techno-tard- so many passwords to keep track of- just keeps getting more complicated lol

Provider response

Thank you Ms. Reade- so funny I have considered sending them out alone but two person crews that know how to work together are safer and more effective at solving problems, holding ladders in place and watching out for each other's safety. So nice to see clients go above and beyond to validate the the priority we place on customer satisfaction- anything we can do to reward your taking your valuable time to honor us like this would be our pleasure- thank you so much

Provider response

Hi Ms Bar- using subcontractors comes with a risk for us that they may drop the ball. I recall that the gutter was damaged there and the day after you called I sent techs out to repair it. We got out there immediately upon your notification that you were still seeing termites. We documented to the fumigator that he needed to verify for himself that the tent failed and get it done over at no cost- a small percentage of tents fail for many reasons. A fumigator wouldbe a fool to noy use ample gas as the fumigant itself is a small part of the cost- the labor involved is almost three times the cost of the gas. I am very sorry about what happened here and would like to offer you whatever it would take for you to move past this and let us make it right. I don't like to subcontract work for just this reason but in the height of termite season and with the new Asian and Formosan termites appearing all over this year- mistakes have been made. I always try to satisfy every client whenever possible so if you can allow us the opportunity to mend the relationship or at least allow us to make this up to you- I am more than willing to put in the effort- I don't blame you for this blistering review- mine might have been worse were I in your position

Provider response

We sent a rep out right after your call. We have insurance for damage caused by tent fumigations. As I explained by text to your husband we brought in 3 small fans and 3 small plastic trays and placed them on the floor. The fans have rubber feet on them and are put on the floor adjacent to the plastic pic trays. A 5/16 diameter plastic hose is attached to the fan, but again that is plastic. There is no equipment used for a fumigation that could have caused the deep scratches on the washer and I cannot call my insurance company and tell them we caused it when there is no conceivable way it could have been caused by us. I have been doing this work for 26 years and in that time I have never seen that type of damage. I called three other fumigation company owners to see if they had ever seen this before and all three never had. We break sprinkler heads, roof tiles, and sometimes we put satellite dishes off line. We may burn bushes close to the tent line on occasion but there simply is not anything we would bring into a house to cause this type of scratching. As part of the fumigation it is your responsibility to open the windows. If you did not then we would have to but the window is easily opened without having to use a ladder or standing on the washer. Even if our man leaned over the washer the scratch would have been close to the front yet they start from the center to the rear and then break sharply to the right. Three distinct deep scratches. I looked on line and see you closed on the house 5/19/23 and we did the tenting on 6/2/23. It would seem obvious to a reasonable person that you were moving things in and around and even the washer itself had to have been transported and installed. It is highly likely there may have been other traffic or contractors in the house that may have actually been carrying something that was carelessly placed on the washer and abruptly moved. We have never had an insurance claim before and have an A rating with the Better Business Bureau. I can say with 100% certainty the scratches were not caused by us. If you can come up with any possible explanation as to have we could have done it I might consider calling my insurance for some remedy, but I simply cannot come up with any possible way we could have caused the scratches and I would appreciate it if when you figure out how it actually was caused that you admit the truth and retract your false accusation. We do not advertise so somebody gave you our telephone number. If I even remotely thought we might have caused the damage I would get it fixed.

Provider response

Hi Ms Kaufman- you left out the part that we sent you the documentation for the $40 spray that our tech Elroy left you a signed ticket the day he was there and we follow up by mailing an invoice to the house. You never paid that invoice and we never sent atech out after that. Had you at any time called- we woulod have returned but you did not. When you did call after the ants came back a few months later , we sent Elroy out again to do the service. He knocked on the door to speak with you but you did not answer. He then sprayed the entire yard thoroughly as you had the difficult to control white footed ants and when he was finished we were advised by Elroy that you thanked him for doing another FREE spray. I would apologize for Lisa going off on you- but is is my opinion- having been in business my entire life that there are people out there in the world that it is better to walk away from rather that try to service them and you are that type of person. Our only error was not calling you for payment of the original $40 balance which was the reason you had no service from October to January- however you also were never billed anything for that time period. It was my opinion afre hearing you ripping into Lisa- who has suffered through losing both of her children in separate accidents that you are a cruel and angry person as well as unreasonable- I tried at first but it was hopeless. Your husband intervened and paid both the bill you failed to pay for the first time as well as the one you thanked Elroy for for doing another free spray. I understand that we see our life behavior after we pass and watch how we treated and interacted with people while we were here. It could be good advice to consider that before verbally abusing people

Provider response

Thanks Darryl- I don't have much spare time to see the reviews so sorry just seeing it now- I will let Steve know you were pleased and thank you

Provider response

Hi Ms> Simon- I apologize for your experience- it is difficult to reply intelligently as a search of our database of 66,800 does not find a single mention of a Darlyn, All of our work is guaranteed so we will come back- it's been a very busy season with the new explosion of Formosan and eastern Subterranean termites and appointments have been missed. We have had to add two office people with little time to train them so there have been some miscommunications. We will be happy to return to solve the problem even if the warranty has lapsed- reach out one more time and ask for me and we will do our best to change your opinion of our service. My cell # is 754-367-1998

Provider response

apologies for more than one year delay in response- I like to be thorough once I do reply. The prior owner there refused to tent even though we advised him to tent. They hired us to so a chemical treatment 7-20-20 for $695 and then never paid for the job. We were told it would be paid at closing which it was not. Thge seller then later told us they paid cash and had no receipt. You purchased the home from them and called for service on 5/18/21 but it was not sent out because the job was never paid and the contract was not in your nsme- you had no warranty with us. I did eventually feel bad for you because your realtor dropped the ball- you should have had a WDO wood destroying organism real estate inspection report done and you would then have found out you had no warranty because the job was never paid for. After a few calls from you I decided to have you pay a $35 warranty transfer fee and put you under warranty even though we were never paid for the original work. You finally paid the $35 5/24/21 and we sent a crew out 5/25/21. On 7/20/21 the warranty for the jobe we were never paid for expired and we allowed you to pay the renewal of $185 but told you the house was going to need a fumigation to solve the problem and gave you a price close to our cost of $1665 for a 60.000 cubic foot house. You did not pay the renewal fee until two and a half months after it expired on 10-1-21. One a renewal expire we are not obligated in any way to put the house back under warranty but we did, These are a few of the things you leave out in your review. We could have dumped you like a hot potatoe but I felt bad for you that you got screwed. You then called 12/6/21 for service 12/7/21 and we sent a crew out that treated areas of the master bath, guest bath and the atrium, master bedroom closet and a few soffits. You then called for service on 4-4-22 and we scheduled it for 4-5-22 but missed that appointment we we changed it to 4/8/22 and treated multiple areas again advising you the problem was beyond a chemical treatment and we would keep coming back but the house needed to be fumigated. You called us back out again on 4/14/22 and scheduled for 4/15/22 THE NEXT DAY but we were unable to make that appt and came out 4/16/22 and treated multiple areas again. A supervisor from our company offered you a tent at our now slightly higher cost of $1888 and fortunately that was the last we heard from you. From your review a normal persaon would think we are a lousy company and ignore our customers and blow them off. Given the facts here it is obvious you are ungrateful, unappreciative of all we did and tried to do for you over a year and a half timespan for a grand total of $35 plus $185. The labor and materials was at lest three times that not to mention we could have been servicing people and making a profit at people that appreciate good service. Calling the termite company that guarantees the best job and the best price in the heart of termite season and having two or three appointment dates changed when we tried our best to give you next day service hardly seems like the end of the world to me- how many termite companies even try to give next day service at any time of the year? I wish I could learn from this lesson to let people have what they deserve but I guess I must be stupid

Provider response

Hi Jay- I never really look at reviews- thank you so much for taking your valuable time to say this-

Provider response

Thank you for taking the time to write this- time is precious so we appreciate that you used it for this purpose- call me any time i can help you with anything.. Larry

Provider response

Sorry Kevin- termite fecal pellets continue to drop from wood they have lived in for years- long after the live termites are dead. Our tech noted evidence that the Vikane gas had burned some of the vegetation near the house. Only between 1-2% of tents fail- either all the drywood termites die or none do. Trying to see if a tent failed entails digging into the wood to find if there are live termites. It is a difficult thing to determine but what makes it easier is that they swarm. Had the tent failed you would have seen swarming termites march- April- may- June and July. There was a very big explosion of Formosan and Eastern Subterranean termites this year and our reputation of being the guaranteed best prices for termite control pushed us to the limits of trying to give service. You are a good guy and I like you- I wanted to call you a few times when we missed the appointments- I certainly did not mean to disrespect you. Given the choice between going to a location where there are some pellets falling or to one where there are swarmers- I have to lean toward covering the clients who who clearly need immediate service and those where the odds are extremely low that there is a problem. You were on my mind alot and though i could blame the techs that did not make- did not call and never told me about either- but I knew we missed the appointments- most of the time- 4pm appointments- the hardest to cover- but this review is 100% accurate- nobody's fault but mine- what do i have to do to fix this? 754-367-1998

Provider response

Thank you Ana for taking your valuable time to let us know we are living up to the promises we make to our clients- we appreciate you and your family..