Heron Home & Outdoor

RJ did a great job considering it was 98F and it was the first time we have used your service.

RJ has been servicing our lawn for many years. He has always done an excellent job for us. He is very knowledgeable & has answered many of my questions over the years. Thank you RJ for your professionalism.

I’ve had a great experience working with Greg from HERON. He is extremely knowledgeable and always takes the time to explain the treatments he’s applying and answer any questions I have about my lawn. It’s clear he genuinely cares about the health of my yard and wants his customers to understand the process. What really impressed me was a plant in my yard that I had written off as dead. I never got around to digging it up, but Greg noticed it and knew exactly what it needed. After just one visit and the proper treatment, it’s now blooming like it’s the first day of spring! I honestly couldn’t believe the transformation. If you’re looking for someone who is professional, knowledgeable, and truly passionate about lawn care, I highly recommend Greg and the HERON team. He goes above and beyond, and it definitely shows in the results.

Kyle is and excellent technician and always provides great input on my system needs.

I am very happy with the service that Greg M provided. He was on time and while he worked, he paid attention to detail. I highly recommend this pro. He did an amazing job in the front and back yard. Greg M worked diligently and completed the assignment in a timely manner.

I always have same service person who takes time to speak with me about any concerns. If I have any, they are always addressed. I get a notice from Heron a few days prior to the visit and Zach calls about 15 minutes before arrival.

Darren was very personable and knowledgeable, and I felt like he really was concerned about our yard. We are brand new customers, and I am feeling more hopeful now than I have in quite some time. Thank you for putting Darren on our yard!

Greg from Heron Home did an awesome job with my yard and shrubs. When I stepped out to ask him some questions, he stopped what he was doing to listen. He took care of my concerns. A big “weed” ended up being a small tree, but he still removed it. I was concerned about it, and he took care of it, no problem. I highly recommend Heron Home to anyone who wants a beautiful yard.

I rarely leave negative reviews, but after a month of trying to resolve this issue directly, I feel other homeowners should know about my experience. On **June 10**, Heron installed a sprinkler system at my property. During the installation, their equipment cut straight through my underground downspout drain pipe, causing damage to my property. Since then, I have made multiple attempts to get this resolved: * **June 24:** First call requesting to speak with a manager. * **July 3:** Second call. * **July 8:** Third call. - they also emailed **Thomas, the branch manager, and Anthony the district manager** * **July 9:** A Heron sprinkler technician came to service my property (for just a regular service so he didn't know about the issue). I showed him the damage, and he told me he would personally speak with his manager and also called him while he was there. Despite all of these attempts, I have never received a call back from management. It's incredibly frustrating that a company can cause property damage and then completely ignore a customer who is simply asking them to make it right. I have also never heard of such a busy manager, they must be the busiest person in the entire world At this point, my next step is to file a complaint with the Better Business Bureau because this seems to be the only way to get Heron's attention. I would have much preferred to resolve this directly, but after weeks of unanswered calls and emails, I have no confidence that this company intends to take responsibility for the damage they caused. If you're considering using Heron, I hope your installation goes smoothly—because if something does go wrong, my experience has been that getting a response from management is nearly impossible.

We have been so pleased with Zach the last 3 years with his professionalism and expertise. He is patient, kind and understanding when we had some bug issues. He always sends a message and calls asking if we need him to address something before he comes on his scheduled visit.

Heron is very responsive and always there if we have a problem with nests.

Anthony is a good technician very knowledgeable and respectful. Glad he’s on your team.

Anthony always leave us a message the day before to alert us he's arriving the next day and then the morning of his arrival, he lets us know he's on his way. Communication is great. Also sends a text after he finishes the lawn to let us know what condition he feels it's in. Since the lawn has been aerated, it's looking much better. Hopefully it continues, even with the high temperatures. Heron is a nice company that cares.

1 star sales tactics, 5 stars service and products. The sales guy sold me a pretty expensive "1 service and one followup and done" to get rid of fleas that moved into my shed. That didn't work. At all. When I reached out and called them on it, the manager gave me a few months free of ongoing service that they said should ACTUALLY get rid of the fleas. I just walked into my shed to grab something and didn't get mobbed by fleas, so it actually does work! My recommendation: just get the monthly service. Ignore whatever the sales guys tell you and just talk to the tech during your first appointment.

Gregg did a great job in communicating with me his time of arrival. We went over today’s services he provided and showed me areas of concern where more soil is needed so we did just that to help spots grow better. I didn’t have sand on hand so used soil. Grass is looking better than last visit so pleased with the progress!!

Since Heron started taking care of my lawn it has never looked better!! I have met and talked to a few different technicians and they are all very knowledgeable, professional, and nice.

Zach, our Heron pest control tech for many years, always calls to confirm his arrival time and asks if we have any specific issues in advance. He shows up on time and does a great job of cleaning cob webs or spider webs along the roof line, checks for any new pest activity and treats the entire house. He knows his ‘pests’ and always has a resolution for any problems we might have. Zach is the very best tech!

Zach is absoutely awesome. Knows his stuff and a nice guy too. I would definately reccommend.

We love our tech! He’s very personable and very thorough in his work. We don’t have any issues have used this company for pest we love them!

Lucas was great. He let me know exactly what he was going to do. He’s always sharing details of what he is doing.

My lawn is a disaster! Had a new tech come out and I asked where’s the regular tech. I was told the company was worried they were going to loose his entire route from unhappy costumers so we have a new tech that is going to fix everything. My lawn is so bad I asked if they re-sod and I was told yes and someone would call. The next day an appointment was scheduled and a couple days later oh Dominic shows up with his measuring wheel. We walked the property and Dominic said I hate to say this but you didn’t do this to your lawn. We are responsible for all this. You hire us to do lawn, shrubs, pest control, and termites. This is all due to bugs and we’ve fallen short this is on us. So Dominic has a plan. He says I don’t think we have to re-sod yet. Let’s air rate your entire yard than we will do a liquid treatment. But the aeration must be done first than the liquid treatment second. Not sure why I didn’t Fuss at the $350 charge to air rate when he Specifically said we meaning Heron has destroyed your lawn. Anyways, as I wait for the aeration to happen, the liquid treatment shows up and they do that first. Then I get a charge on my credit card for half of the $350 and they haven’t shown up to do the aeration yet. Then they show to do the aeration on a day that I ran up and got a sub sandwich and was gone for 30 minutes. Not sure how you do an entire front and backyard in less than 30 minutes and be gone and then here comes the second half of the $350 charge on the credit card. Dominic left me his card and says let’s keep in touch. Let me know how things progress. I could always come back out and see how things are going. I call and leave Dominic two messages on his cell phone that the application process was completely reversed when you told me how important it was to do just the opposite Dominic does not return calls and won’t answer any of my messages. Since no return call from Dominic I have called her numerous times over a two weeks band each person you talk to is sorry and will have a manager call that afternoon and set up an appointment to come out and meet with me and see what we have. Well, guess what after calling every day for almost 2 weeks no return call from a manager but every time you call they are so sorry and they themselves are going to make sure I get a call that afternoon. This company has become too big and honestly they don’t care. If you choose to hire this company, I would say you’re desperate and hard up. But if you do, I wish you all the luck in the world. Tom Yeaman

Heron Home & Outdoor has been my indoor pest, insect, roach, ant, spider, and outdoor shrub and tree insect control company for 7 years. They are dependable and do a great job. Greg has been my service technician for as long as I can remember... He is the best! He is always professional, kind, friendly, and helpful. He always answers my questions patiently and helps me with all my pest control concerns. I appreciate and value Greg, and all of the other technicians who have helped at my home over the years. Thank you!

I wouldn’t have my mom use this company if it wasn’t for your technician Joe Rivard. He always treats her with the outmost respect and keeps the lawn in perfect condition. Keeps us updated with facts on everything he is doing to the lawn. This guy needs to get a raise for being the best technician we have ever dealt with and we have gone through a lot of different ones. 10 stars for Joe and for your guys hiring team!!!