Critter Control® of Orlando

Everyone was very helpful and courteous. the job was completed in an efficient and satisfactory manner. Robert, who handled the trapping service, was more than helpful and we appreciate what all of the staff did.

Ryan is the best. Communication is always clear and very informative. From estimate estimates to the completion of the work, it’s always been smooth.

Friendly service tech, efficient, described the treatments, greeted us before the service and informed us when the service was completed

We had squirrels in our soffits. Critter Control came same day as my call, inspected the situation, scheduled the service, and the tech came as scheduled and sealed up the 4 potential entry sites and put a one-way passage on the most likely one. After about a day it appears they are all gone.

These guys are idiots and just try to impose fear on their clients to extract more money from them. To think a simple squirrel in an attic warrants full removal of insulation and replacement is ridiculous. My wife contacted this company and that’s what they told her. I peeked into the attic and barely saw any droppings. They wanted $6000 for the entire process. Look elsewhere if you have this issue.

My wife posted this review on 2/15 when she posted we immediately got a reply that customer service and upper management will be contacting us. since then the reply has been deleted and we are still waiting to get a call from the company. I emailed the manager multiple times stating that we were still dealing with the same issues and requested a second opinion and to work with another manager to which she replied, there was nobody else and that they were done. when I requested the refund due to the job not being accomplished her answer was that they did the best they could. Do not recommend this company "UPDATE 02/26/26 **Its been more than 10 days from my initial post and their initial reply which they later deleted, demonstrating zero accountability . UPDATE 02/19/26** They replied immediately to my review (sunday 02/15/26). Stating they will contact us in the next 48 ours (that would have been 2 days ago).They accepted that the behavior of their employee was "unacceptable", that they actually do followups of their services, apologized for our "distress" as its still an ongoing issue and that it was not the standard of service they offered and wanted to get in touch. Im still waiting for them to reach out. As you can see they deleted their initial response I will soon attach a picture of it since I gladly took a picture of it. (02/15/26) We hired Critter Control in June 2025 to remove bats, seal entry points, clean the attic, and treat bat bugs. The initial bat removal cost $2,039, and we fully acknowledge and approve that cost. Our concern is not the bat removal itself — it is everything that followed. They gave us full confidence that the job would be completed successfully. As you can imagine, we were extremely distressed about having this infestation in our home. Their bat removal initially failed. Just three days after they said the job was done, bats were again flying inside our house. Because no follow-up was scheduled, we had to call them ourselves to come back and properly seal the entry points. When the bats were finally removed (August 2025), we had a big odor problem and also had bugs in the attic due to the bat infestation, the problem was so severe that bugs were coming into the house and we had to close out part of our home. Critter control said this could be taken care of with the attic cleaning and the ectoparasite treatment since this was due to Guano. They said this would be $1,000, we agreed on this. Effective? Not at all. It is now February 2026. The bats are gone, but the bat bugs they brought are still falling from our ceiling. We asked Critter Control to come back and evaluate the situation. Their response was that we “had to wait longer.” We expressed our concerns about the poor attic cleaning and the failed ectoparasite treatment, but they refused to take accountability or refund the portions of the job that did not work. I already know what they will say in response to this review — “we explained the treatment and said it was not going to work” As if anyone would knowingly pay $1,000 for something that doesn’t solve the problem. The last time they came, in November 2025, they made it clear they would do nothing further. Their technician was dismissive, rude, and even laughed in my face when I explained that the bug infestation was still ongoing (video attached). Ask yourself: would you pay $1,000 for a treatment that doesn’t work and then be mocked when you complain? Because that’s exactly what Critter Control expects."

They refused to help me until I cover all small openings in my garage. That’s what I thought I hired them for. They even said my garage door doesn’t close completely. I could have done that a year ago. The garage isn’t the problem. No explanation as to why they refused to help me. Once I fix my garage openings, the cost will be $4000. No further explanation. They obviously did not want to help me.

Great service - professional trappers- caught Armadillo and 5 babies on the 5 day of setting the trap.

Came on time when they said for inspection, installation and then the removal of the one way door. Everything was explained to me on the first visit and how everything would work. Thanks

UPDATE 02/26/26 **Its been more than 10 days from my initial post and their initial reply which they later deleted, demonstrating zero accountability . UPDATE 02/19/26** They replied immediately to my review (sunday 02/15/26). Stating they will contact us in the next 48 ours (that would have been 2 days ago).They accepted that the behavior of their employee was "unacceptable", that they actually do followups of their services, apologized for our "distress" as its still an ongoing issue and that it was not the standard of service they offered and wanted to get in touch. Im still waiting for them to reach out. As you can see they deleted their initial response I will soon attach a picture of it since I gladly took a picture of it. (02/15/26) We hired Critter Control in June 2025 to remove bats, seal entry points, clean the attic, and treat bat bugs. The initial bat removal cost $2,039, and we fully acknowledge and approve that cost. Our concern is not the bat removal itself — it is everything that followed. They gave us full confidence that the job would be completed successfully. As you can imagine, we were extremely distressed about having this infestation in our home. Their bat removal initially failed. Just three days after they said the job was done, bats were again flying inside our house. Because no follow-up was scheduled, we had to call them ourselves to come back and properly seal the entry points. When the bats were finally removed (August 2025), we had a big odor problem and also had bugs in the attic due to the bat infestation, the problem was so severe that bugs were coming into the house and we had to close out part of our home. Critter control said this could be taken care of with the attic cleaning and the ectoparasite treatment since this was due to Guano. They said this would be $1,000, we agreed on this. Effective? Not at all. It is now February 2026. The bats are gone, but the bat bugs they brought are still falling from our ceiling. We asked Critter Control to come back and evaluate the situation. Their response was that we “had to wait longer.” We expressed our concerns about the poor attic cleaning and the failed ectoparasite treatment, but they refused to take accountability or refund the portions of the job that did not work. I already know what they will say in response to this review — “we explained the treatment and said it was not going to work” As if anyone would knowingly pay $1,000 for something that doesn’t solve the problem. The last time they came, in November 2025, they made it clear they would do nothing further. Their technician was dismissive, rude, and even laughed in my face when I explained that the bug infestation was still ongoing (video attached). Ask yourself: would you pay $1,000 for a treatment that doesn’t work and then be mocked when you complain? Because that’s exactly what Critter Control expects.

We had squirrels in our attic and Ryan Miller was great at figuring out the problem and resolving it. Robert Owens was also a big help.

The quality of the job looks far less costly than the estimated price of the work. It took under an hour and they needed to come back twice to assure that the already low quality, cheap/ thin metal grates were installed properly. The critter wasn’t needed to be physically removed or further removal of it or any other animals, there wasn’t even any proof it left. The grates are so cheap looking and appear to be very low cost items (we thought the original style/shape and even maybe a closer color match of a tan color would be done). The entry area they needed to fix at the top of the roof had a piece of what looks like sheet metal thrown on top. It looks crooked and just slapped on. While we do appreciate returning twice to fix the original errors, we are very disappointed in the quality of this job and are having trouble quantifying the cost to materials and labor warranted. The $1800 quote and amount is ludicrous - the down payment of $900 that we initially paid even seems to far surpass the value and quality received. We asked they provide us an itemized list to explain the cost for the remainder but they just charged our card for the other $900 automatically. Would give zero stars if I could. The only thing that warrants one star is the fact that they were responsive and came out to fix the issues but the work overall is worse than if a person who has no idea what they were doing it attempted to follow a YouTube video and fix it. Honestly I’d rather have had my kid go out and do it. EDIT TO ADD: They responded below like they care and want me to reach out but I had already emailed and they never responded. My review is the exact email I had sent them edited a bit for directing it at them versus a review. They not only ignored my concerns that this job wasn’t worth the $900 I had put down and I was trying to discuss with them a price adjustment and not having to pay the other half of the $1800 from the estimate because this job wasn’t worth it! It was so horrible and they ignored me and charged the card anyway. Ignore their reply below. They do not care they just over charge you for absolutely abysmal work and materials. Honestly kids could have done this better. STAYYYYYYYYYY AWAYYYYYYYY !!!!!! ZERO STARS

Carlos is always prompt, courteous and knowledgeable. He does a fantastic job.

Carlos was very friendly and professional. All in all, a very positive experience.

Resolved the problem of rats in our attic quickly.

Full service from 1st visit through the last. Identify, eradicate, prevent future invasions, clean and insulate. Professional and personable service from reception to field. Thanks Ryan, Kyle, Zack et,al. All the,Best, Tom Brown, Architect

Robert is amazing

It started with their horrible AI voicemail system. Then waiting for their representative showing up two hours past the visit window. The quote for work was $1760 to animal proof three dormer soffits. The work effort for the two technicians took less then 3 hours and the results was a complete eye sore for all to see. The technician screwed flimsy sheet metal to the fascia boards and glued it to the shingles. Everything was uneven and rushed. At a rate of $300 an hour per technician, I would expect the work to be neat and precise. I texted and called to express my concerns and when the manager finally came out he said that this is what they typically do and can not fix it. He offered to refund my deposit but failed to mention that they are retaining 25% of the total cost. $440 dollar spend for holes in my fascia boards and glue on my shingles. Do not do business with this company. What does the owner response "... with the deposit refund and will review this matter further" mean? As of 11/14/25, we have not heard back from them on this issue. What was the result of the review, admit to doing a poor job and keep the money?

Terrible experience. About three years ago, I hired them to take care of bats that had gotten into a section of the soffit. I paid roughly $1,200 for removal and sealing to prevent future entry. What I didn’t know at the time—since I couldn’t see the area—was that they sealed a 2-inch gap in the soffit using nothing but caulking. For a gap that wide, proper practice would be to use a backer rod before caulking; otherwise, failure is inevitable. Instead, they just used caulking alone. That’s not just poor workmanship—it’s incompetence, and that’s how I now view this company. When I brought this up with Christina, the office manager, her response was, “Well, it lasted three years.” In my opinion, if the job had been done correctly the first time, the bats would never have been able to return. They charged me another $600 for removal the second time. Based on the way the repair was explained to me, I believe it’s finally been done properly—though I can’t see it myself. Hopefully this time the bats won’t be able to get in again but if I ever have another critter problem, I will definitely be looking for a different company in the Orlando area.

Critter Control does lousy work. Ever since my initial payment and visit they have been terrible on follow ups. We still have an ongoing problem with small mice in our attic since the guy they send out never goes in the attic to check things out. They go on the roof and check for possible entry points for the mice. They just tell me they found a small spot and they patched it up? I have no idea what they did. They make me feel like I am inconveniencing them. It just seems like a SCAM and they just tell the consumers what they want to hear. When they first came out for the quote, they were in the attic checking things out and up on the roof checking things out. Since that initial visit we still have had small mice in our attic and they don't fix the problem. I felt that they were a good company, they ARE NOT a good company! Avoid them at all costs. They are unreliable and there work stinks. They were scheduled to come out today (Monday 3/24/2025) at 11am to check out my roof for mice entryways but they didn't show up and didn't have the courtesy to call to tell me there was a problem. Just ridiculous! Very disappointing to say the least. They need new employees who care about their clients not the current clowns!

I called. I got on the books for a "free consultation". They never called me back. I called to find out what happened. No call back. HORRIBLE SERVICE. **EDIT AND RESPONSE TO OWNER'S RESPONSE** I did not receive any call on 1/14/2025 to my phone number from any of the numbers associated with your company and no voicemail left, so this is a complete lie and quite disappointing for you to claim. Ryan called me this morning 1/20/2025 (from the number I do have associated with your company) and mentioned absolutely nothing of this sort, which furthers the claim it is all lies. It was quite sad how all I said calmly was "I have hired a different company to do the work" and he said "sounds good" and we said goodbye to each other. "Sounds good"? To not get ahold of me ONE WEEK after my initial call and had no apologies for wait time? Context matters.... this is a critter problem. That is your business. Wait times in excess like this have real implications. I understand companies becoming busy and things falling through the cracks. But this attitude behind it? Completely passive with no acknowledgement of that situation? That to me is unacceptable for your industry. I'm a reasonable person and a business owner myself. I would be ashamed if I were in your position and I would stand up for the wrong and explain the company made a mistake. I wouldn't act like any of this "sounds good". BEWARE anyone dealing with this company. They clearly are disingenuous and if you feel you want quality work done in a time frame you feel acceptable, I would not hire them. If you want an owner and/or manager to call me to actually show any care, please do so. I will update the review to state you did reach out.

Do not recommend! Their guarantee only applies if they go to your home less than 3 times, critters were still a problem after two months and they charged my credit card for another visit, because they considered 3 visit too many although they didn’t resolve the problem. You would l think for 2k they would guarantee solving the problem, not closing the job when they felt like it.

I’m very disappointed by critter control. We have a bat problem and I’ve read a lot of good reviews about them, so we got in touch and set up an appt for a free inspection. I left work early to come home and wait for someone to show up. Only no one ever did. We called the next day and they apologized and we rescheduled… only to get ghosted Again! No call, no text, no carrier pigeon. Just nothing. Very unprofessional, I guess they don’t really need our business.

Extremely poor quality workmanship and poor customer service. Very expensive work (over $1,000) with very low-quality materials. Our lead roof boots were completely manhandled. After we had a leak and subsequent mold in our home (under this lead boot), the roofer said the boots should not be punctured in this manner. Proper squirrel guards for lead boots only cost $25 each and do not puncture the boot - I will attach a photo of proper squirrel guards for your viewing pleasure. It was $1,250 to replace our lead boots - we asked Critter Control to assist with that cost. The owner never returned our call.