Provider profile

C. A. Luce Termite Control

4.6 stars from 39 customer reviews · 1230 Oasis Dr, Escondido, CA 92026

  • 4.6 out of 5 stars
  • 39 customer reviews
  • Escondido, California
  • Open 6 days/week
4.6
Rating
39
Reviews
Yes
Claimed
Yes
Website

About this provider in Escondido

C. A. Luce Termite Control has been in Business since 2008. We are a small Family run Termite Company that believes in Good Old Fashioned Customer Service. Chris Luce the owner has been in the Termite Business for over 33 years We have an excellent in house repair crew too.

Rating breakdown from customer reviews

4.6

39 reviews

5
32
4
0
3
1
2
1
1
2

Customer reviews for C. A. Luce Termite Control

JC

Jeremy Cabrera

2mo ago

We contacted C. A. Luce for a termite inspection on a home while in escrow, based of a recommendation from our friend. Chris was very knowledgeable and thorough and talked to us about his findings. We also went with C. A. Luce for fungus removal and termite fumigation before we moved into our new home. Jennifer and Michelle sent very clear and thorough instructions on how to prepare our home for fumigation and were very friendly every time we spoke on the phone. Thanks for the smooth and stress-free experience, C. A. Luce!

Provider response

Thank you very much for your kindness. We really appreciate being able to work with you.

AS

Anne shuput

6mo ago

I hardly ever write a bad review, but I want people to know what happened when we used this company so they can be careful. It all started out great. Chris came out and impressed us and we told him at the time that we had fragile roof tiles that had been put on 5 years ago. We were worried about breakage but we had flying termites inside and were hoping they could do a tent. He said that the fumigators know what they are doing and they approved our tile for the job after we sent them all the details on our tile ( make, color, manufacturer, etc.) We signed a tile insurance agreement. The day of the fumigation when our house was all prepped for the tent---20 large plants moved out, all food, medicine, cosmetics doubled bagged, gas turned off, Junior fumigation cancelled the tent because they said the tile was too fragile and they wouldn't honor any tile insurance contract. We were devastated. We had a motel room booked and were all ready to go. We were held hostage at that point because we had to sign an agreement to cover the roof damage up to $5000 extra for breakage or not have the tenting done the next day. We really couldn't stay in the house that night because the gas was off and it was cold in early January. So we signed it. We had to book an extra night at the hotel and the fumigators broke about 90 tiles. Chris and his people never said they were sorry that this happened or showed any empathy. They just sent us a bill and then no follow-up at all. We even sent them an email saying that we were disappointed that they and the fumigators didn't do their homework and check out the tile in person before the day of tenting. But there was no response from them. In 30 years of selling real estate, I have never seen this happen. They didn't offer to help pay for the extra night or anything or even say they were sorry. Our roofer, who came to fix the tiles, said that the tent people didn't step correctly on the tiles and could have saved a lot by knowing what to do. I see in another review here that the fumigators they use ( Junior) has been criticized before. So be careful and do your homework.

Provider response

I am so sorry that you feel we had no empathy. Michelle and Jennifer both reiterated how sorry we were repeatedly. Michelle also discussed the facts with you on the tile insurance agreement. They ask that the owner be on site for the prior tile count. You were there and as soon as they went up on the roof you left. when they came back down to let you know they were not going to be able to honor the tile insurance, Which the contract states they have the right to do. We were unable to contact you for over an hour. The fumigators had to pull off site at that point. They did state that if we were able to get permission to proceed forward they could go back and do it the following day. So we should offer to pay for an extra night at the Hotel because we were unable to get a hold of you right after you left? I know that we were very sorry, but felt like nothing that we were going to say was going to make any difference.<br>The prior count was 28 broken tiles, and the fumigators broke 62 during.<br>As for the roofer making the statement that the fumigator didn't step on it correctly. It is easy when you can see where you are stepping. When the tarp is on the roof you cannot see where you are stepping is where the problem comes in. I have not seen any bad reviews about Juniors fumigation? In hind sight we should have had the fumigators check it out prior to the day of the fume. I am sorry we didn't do that. <br>

DP

Davendra Patel

6mo ago

Professional, prompt, clean, and super friendly throughout all phases of the inspection and treatment. Highly recommend!

Provider response

Thank you very much!

SA

SL Alix

1y ago

I am pleased to refer others to C A LuceTermite Control. Their staff from Michelle on the phone contacts, Chris as job estimator to Ari and Jacob hands on staff that I dealt with, all were outstanding as for professionalism, knowing their business and handling the request for assistance from their customer. I would recommend them to anyone I know without worry they will work, and get the job done courteously and completely.

Provider response

Thank you very much! It was a pleasure working with you too.

SS

Sandy Sun

1y ago

The customer service is awesome and with the good price. They trust the customer, no deposit needed and let the customer pay after the service completes. They don't charge extra when the roof tiles are broken and replaced afterwards. I really recommend their service.

Provider response

Thank you Sandy! It was a pleasure working with you too!

DS

Dean S

1y ago

Chris and his team provided friendly, prompt, carefully planned and explained service when tenting our home for termites. Their use of cameras gave us added peace of mind knowing that we were protected and safe. All of this with the best price we could find. Thank You!

Provider response

Thank you Dean it was a pleasure working with you.

AL

Anthony Lombardo

1y ago

I can't recommend this company enough. They were so easy and honest to work with regarding all the termite damage to our home. The team walked us through every change both before and after the repairs checking in with us then entire step of the way. If you are looking for a trustworthy team to repair your home this is definitely the company to hire. Thanks team for all your help!

Provider response

Thank you for Trusting Us!

CR

Chenhao Ren

1y ago

Very good experience! Reasonable price. Chris is easy to work with.

Provider response

Thank you very much! It was a pleasure working with you too.

LO

Lynee O'

1y ago

We found out a neighbor behind us had termites. Needless to say we were very concerned that they may have made their way to our home. Chris performed a thorough inspection and gave us peace of mind our home was safe and termite free! Friendly, professional and thorough. Highly recommend.

Provider response

Thank you very much for the kind words

SK

suman kumar gunnala

1y ago

Very professional and great service at good price. Thank you Ari for your service.

Provider response

Thank you for your business. It was great working with you.

HE

henry eversole

1y ago

Chris was very good and reasonable. Orkin had told me that in addition to tenting we also had a "subterranean infestation" that they would address to the tune of $4K. Chris searched and determined this to be nonsense, so very pleased with the job and the savings.

Provider response

Thank you very much Henry! It was great working with you.

AM

Antony Mills

1y ago

They took good care of us and were extremely responsive to all of our questions.

Provider response

Thank you very much Antony! You are awesome!

GG

Gita Gendloff

1y ago

Great company. Have tried many. Very thorough and fair. Highly recommend!

Provider response

Thank you Gita! It is a pleasure working with you too.

DS

Debra Schiff

2y ago

I had 3 different companies inspect my residence, which is near the ocean, and C.A. Luce won my business by having the most thorough inspection and the best termite remediation plan for my situation. My 3 story home is only 4 years old, while the attached garage is 24 years old. The infestation that prompted me to get an inspection was in that old garage and I did not want to tent the entire 3 story structure, since the house is only 4 years old. C.A. Luce came up with a local treatment plan for the infested garage that I was very happy with. They also repaired the damaged wood and even repainted the affected areas. They also rescreened all of the air vents in the new 3 story house to help keep out new termites. The other companies were heavily encouraging tenting of the entire 3 story structure, but C.A. Luce listened to me and came up with a plan I was comfortable with. The C.A. Luce team that performed the work was very knowledgeable and professional. Very polite and impressive. The price was very good and I have a one year warranty covering the work. Five stars from me!

Provider response

Thank you very much Debra! It was a pleasure working with you too!

MM

modie moore

2y ago

Clear explanation of problems and what treatment will be done. Technician was professional and excellent

Provider response

Thank you Modie! It was great working with you.

PS

Patty Segovia Krause

2y ago

As a busy Realtor with lots of clients needing termite inspections and repairs and tenting I need to have my client’s best interest. We will no longer be working with this company.

Provider response

We wish you the best always!

JB

John Boat

2y ago

Had our house tented -- fantastic service all the way around! We have a very hard house and yard to tent; they walked us through the process, and were very professional and helpful. Everything went off without a hitch. Price was very fair too! I hope not to have to use them again soon ;) but if I ever have to deal with termites again, they are my first call, no question.

Provider response

Thank you very much John! We really appreciate you.<br>

BB

Brian Bartell

2y ago

Professional job at a good price. Friendly to deal with, and proactive making sure our house was in the same shape after the fumigation

Provider response

Thank you so much Brian. it was a pleasure working with you too.

RL

Rod Lumry

3y ago

I had after the bid come in was very skeptical so I had United Termite do the work very thankful I went with my gut feeling and saved a lot of money and was told the truth SHOP BEFORE YOU DECIDE!!! Seniors don't get gouged Shop other companies

Provider response

We call it like it is. When you have tons of droppings and dead Termites in the window tracks in a manufactured home you really need to fumigate. If you were able to find someone to do a local treatment in 1 spot and issue a clearance I am glad that you found them. We know it wasn't going to fix your Termite problem and didn't want to just take your money.

JM

jan mccall

3y ago

not sure yet

Provider response

Thank you for the 5 stars. You are awesome!

TG

Todd Goldstein

3y ago

Chris and his team are true professionals and dedicated to customer service. Fast, quality work that I highly recommend.

Provider response

Thank you Todd it is always a pleasure working with you too.

SS

steve sweeney

3y ago

Good price, great service

Provider response

Thank you very much!

DV

Donna Vega

4y ago

Chris Luce and his team was very professional and on time really appreciated that. It was nice doing business with him will refer all my friends and neighbors to him. And on top of all that he was a great guy.

Provider response

Thank you Donna,<br>We really appreciate your kind words. Referrals and word of mouth are golden! Thank you again.

M“

M “MRC70” C

4y ago

Had a termite issue and they handled it quick. Will definitely use again.

Provider response

Thank you very much.

AC

alika c

5y ago

What an excellent company to do business with. First off, the front office staff was such a pleasure. Kind and efficient in getting me scheduled for a termite inspection. They were able to get me in sooner than any other company I called. The owner Chris Luce was prompt, professional and understanding. He did a thorough inspection and didn't try to sell me on anything that wasn't needed. Boy do I appreciate that in this day of age. I needed the inspection for a refinance that we were tight on time to complete, they went above and beyond to get the inspection and report done promptly. Can't recommend this company enough.

Provider response

Thank you very much! It was a pleasure working with you too.

AR

Alison Ryan-Landon

6y ago

Tio-notch company to do business with! Preparing for termite tenting is tedious but they made the whole process seamless. Michelle was great and came out on a Saturday to discuss all the paperwork which was fantastic! They put motion sensing cameras inside the house to monitor if there were any bad guys trying to rob the house while we were at the hotel. That was a big comfort!. Just set them totally apart from the other termite companies I interviewed. The company that actually set up the tents was very gentle with our roof and we only had two damaged tiles which they repaired. I have to say it was an excellent experience! And we felt very well taken care of! Thank you!

Provider response

Thank you Alison! It was a pleasure working with you too.

NG

Noe Gomez

6y ago

Excellent customer service Experienced in the field Recommend strongly

Provider response

Thank you Noe!

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