About this provider in Phoenix
Since 1993, Quality Equipment & Spray (QSpray) has been a trusted supplier of professional pest and weed control equipment, including power sprayers, hose reels, backpack sprayers, weed sprayers, bee suits, termite control products, and pest management tools. At QSpray.com, pest and weed control professionals can find…
Rating breakdown from customer reviews
4.6
128 reviews
Customer reviews for Quality Equipment & Spray
Tyler M
Great place to get your pest control equipment!
Provider response
Tyler, thanks for shopping Quality Equipment & Spray and Qspray.com for your professional pest control equipment. We appreciate your business. Thanks for the great review. Andrew Greess, President
Cole Miller
Paul was easy to deal with regarding a miss communication and took care of me.
Provider response
Cole, thanks for shopping Qspray.com and thanks for taking the time to review us. I have passed your comments on to Paul. Thanks again, we appreciate your business. Andrew Greess, President
john saxton
The staff here needs to learn what customer service every time I go in there the gentleman behind the counter is very rude and in my opinion unprofessional
Provider response
John,<br>I apologize you had an unfavorable experience. We strive to give every customer a 5-Star experience as demonstrated by our 1300+ 5-Star reviews: https://www.qspray.com/customer-reviews/<br>We have spoken at length to the employee in question. He has been counseled that he needs to improve his communications with customers.<br>Thank you for taking the time to let us know.<br>Andrew Greess, President<br>
Ryan Thomas
Not bad quality the job looked fine with the sprayer they installed and made but they used cheap plastic parts instead of brass. A few extra dollars would have saved me about 2 hours having to replace the part with brass since it broke on a job. Plastic busts over time. Brass won’t and doesn’t rust. Update: I will call in tomorrow. The only issue I have with the work that was done when building our rig was you used plastic. If you can replace the plastic with brass that would be how to correct the work you did. Like I said the rig was built great beside the plastic parts. Qspray has always been reliable and professional I wanted to make this a 5 star since they always come threw.
Provider response
We are the only company in the world that offers a 100% satisfaction, 90-day money back guarantee on spray rigs (see it here: https://www.qspray.com/power-sprayer-money-back-guarantee/ ). We do in fact use brass fittings on our sprayers.<br><br>We strive to give every customer a 5-Star experience. We have over 1100 5-Star Reviews (https://www.qspray.com/customer-reviews/).<br><br>We have no record of this person as a customer, still we called him multiple times to try to understand the situation and make it right. He did not give us the courtesy of a call back.
Brandon Filbert
Product was great quality and arrived 1 day sooner than expected !
Provider response
Brandon, thanks for shopping Qspray.com for your Cox Hose Reel parts and thanks for the great review. We APPRECIATE your business. Andrew Greess
Pat W
Qspray has a great selection of sprayer parts and supplies with the best pricing available. Also appreciate their fast shipping and tech support!
Provider response
Pat, thanks for shopping with qspray.com for your professional pest and weed control products and thanks for the great review. We APPRECIATE your business. Andrew Greess, President
Jeff Miller
They built 2 spray rigs for me. They have both worked great. They have sent me replacement parts as needed. I just wish I could call someone there during business hours. It's an answering machine every time.
Provider response
Jeff, thanks for shopping with us for your power spray rigs and thanks for writing a review. We have live people answering the phone 24/7. Thanks.
Michael Ferreira
Long time pest control supplier for the PC Operator. Everything from supplies to repairs to new built rigs. Worth a visit
Provider response
Michael, thanks so much for shopping Qspray.com and Quality Equipment & Spray for your professional pest control supplies. We APPRECIATE your business. Thanks for taking the time to write us a great review. Andrew Greess
Matt S.
Great service and staff. Very helpful!
Provider response
Matt, thanks for shopping with Quality Equipment and Spray. We APPRECIATE your business. thanks for taking the time to write a great review. Andrew Greess, President
Jesse Logan
Great pricing on pest control equipment. This is my one stop shop for all my pest equipment. The customer service is outstanding and I've never had any issues.
Provider response
Jesse, thanks for shopping with us and thanks for the great review and kind words. We do our best to have all your professional pest control equipment in stock when you need it. We APPRECIATE your business. Thanks again. Andrew Greess
Rodolfo C. M
It was my first time using this business. I have heard good things from fellow pest business owners. I bought some strap replacement for my flowzones they got here very quick. I was updated and the price was very fair! I will definitely be using them in the future.
Provider response
Rodolfo, thanks so much for shopping with us. We APPRECIATE your business. Thanks also for the 5-Star review and kind words. We do our best to have everything a pest control professional will need. Thanks again. Andrew Greess, President
cruisin36 Shell
This place is basically for the professional. But they do sell to homeowners for residential. They have every kind of supply equipment and advice that you can think of for best removal weeds chemicals and etc.
Provider response
Thanks for shopping with us for your professional weed control products and thanks for the great review. We APPRECIATE your business. Andrew Greess, President
Tracy Riches
Fixed my relief valve and a seal.Greesed my B& G sprayer for better working. Great company to have for dept. Of Agriculture Pest control division.
Provider response
Hi Tracy. Thanks for trusting us to repair your B&G Sprayer with authentic B&G repair parts. Thanks so much for the great review. We APPRECIATE your business. Andrew Greess
Jeff M.
Small business. I’ve always been happy with the service. I use this location for sprayer supplies and parts. I was offered a cold drink by someone in front office (I believe her name was Amanda?) which was very nice thing to do because it was so hot out. I recommend this business to anyone in need of their type of service!
Provider response
Jeff, Thanks for shopping at Quality Equipment/Qspray for your pest/weed control equipment and supplies. We APPRECIATE your business. Thanks very much for taking the time to write a 5-Star review. Keep cool. Andrew Greess, President.
Anthony Goodholm
These guys are awesome. Andrew, thank you. They do go above and beyond to help where others don't. 👍🏼
Provider response
Anthony, thanks so much for your kind words and 5-Star Review. We APPRECIATE your business. Andrew Greess
Chris Fadely
Purchased their 25 Gal electric pump rig. The process was very easy and smooth with updates throughout the entire process from initial order, manufacturing and delivery. I did have the pump malfunction and called to get assistance in troubleshooting. I wasnt home to be able to do those steps at the time, but even still, they let me know they were shipping new parts at no cost as a "just in case". I really appreciate the forethought and consideration to get me back up and running as soon as possible.
Provider response
Chris, thanks for shopping Qspray.com for your power spray rig and thanks for the great review. We APPRECIATE your busienss. Andrew Greess, President
Robin Peoples
Great place to get your electric sprayer fixed
Provider response
Hi Robin. Thanks for shopping Quality Equipment & Spray/Qspray.com and thanks for the great review and kind words. We specialize in pest/weed control sprayers: building and repairs. Thanks again. We APPRECIATE your business.
Jakki Stern
Very knowledgeable of product and won't sale you anything you don't need
Provider response
Hi Jakki. Thanks for shopping Quality Equipment & Spray for your professional pest control products and thanks for the great review and kind words. We APPRECIATE your business. Our business is built on referrals so please tell a friend about us. Thanks again. Andrew Greess, President
Logan Boyette
This business is unprofessional! I had ordered a flashlight from y’all and a week later got it In with the flashlight box already opened. The charging system has been messed up since I got it and the charging port won’t even let it charge. Two days after I got it then it stopped working overall and ever since then I’ve been calling and they always tell me that they will call me back but never do. I will not be dealing with this business anymore!
Provider response
We take this review very seriously and have investigated thoroughly. We have over 1200<br>4 & 5-Star reviews https://www.qspray.com/customer-reviews/ and we strive to make sure all our customers are happy.<br><br>The customer did receive a defective flashlight and we replaced it promptly.<br><br>We receive the flashlights in heavy-duty clamshell plastic so it is not possible to test the lights before sending them out. We have sold thousands of lights and can count the defects on one hand so testing would not be worthwhile.<br><br>The rest the customer’s review is not quite accurate. Our phone system logs all calls and we keep detailed records. Here is what happened.<br><br>Mon June 14<br>Customer calls 800 # and leave message and emails us to say he received the wrong flashlight.<br>Qspray warehouse manager emails customer and explains he the correct flashlight. Manufacturer changed imprint on light from Model (Kodiak) to Brand (Lite-zall).<br><br>Tues June 15<br>Customer called 800# and leaves a message. We called back the same day. Voice mail was full so we sent an email an email asking him to contact Shipping Manager on his direct # so we could resolve issue.<br><br>Weds June 16<br>Customer calls 800# number AFTER WE HAD CLOSED FOR THE WEEKEND.<br><br>Saturday June 19<br>Customer writes this review.<br><br>Monday June 21<br>We contacted customer first thing when we open. Customer admits our email went to his spam folder, which he did not check, and he apologizes for not seeing email sooner. We overnighted a replacement light. Customer says he appreciates it.<br><br>We have requested that customer update the review to more fairly reflect the facts. Customer has not responded.<br><br>Customer did receive a defective product which we replaced promptly. We do not believe customer gave us a reasonable chance to respond to his issue.<br><br>We believe this review is overly harsh and not entirely accurate.
Mallory Smith
My boyfriend recently ordered a Kodiak 6000 lumens, and in came in as a Litez All flashlight, that quit after just two days of having it. After calling customer service and reaching out many times (about 5 or so) and talking to the customer service office about the mishap it always ended with false promises that they will call him back. They never called back, ever. I never leave reviews but I have never witnessed a business that doesn’t care about clearing up a merchandise mistake or mishap. $85 of his down the drain. He’s incredibly disappointed.
Provider response
We take this review very seriously and have investigated thoroughly. We have over 1200<br>4 & 5-Star reviews https://www.qspray.com/customer-reviews/ and we strive to make sure all our customers are happy.<br><br>The customer did receive a defective flashlight and we replaced it promptly.<br><br>We receive the flashlights in heavy-duty clamshell plastic so it is not possible to test the lights before sending them out. We have sold thousands of lights and can count the defects on one hand so testing would not be worthwhile.<br><br>The rest the customer’s review is not quite accurate. Our phone system logs all calls and we keep detailed records. Here is what happened.<br><br>Mon June 14<br>Customer calls 800 # and leave message and emails us to say he received the wrong flashlight.<br>Qspray warehouse manager emails customer and explains he the correct flashlight. Manufacturer changed imprint on light from Model (Kodiak) to Brand (Lite-zall).<br><br>Tues June 15<br>Customer called 800# and leaves a message. We called back the same day. Voice mail was full so we sent an email an email asking him to contact Shipping Manager on his direct # so we could resolve issue.<br><br>Weds June 16<br>Customer calls 800# number AFTER WE HAD CLOSED FOR THE WEEKEND.<br><br>Saturday June 19<br>Customer writes this review.<br><br>Monday June 21<br>We contacted customer first thing when we open. Customer admits our email went to his spam folder, which he did not check, and he apologizes for not seeing email sooner. We overnighted a replacement light. Customer says he appreciates it.<br><br>We have requested that customer update the review to more fairly reflect the facts. Customer has not responded.<br><br>Customer did receive a defective product which we replaced promptly. We do not believe customer gave us a reasonable chance to respond to his issue.<br><br>We believe this review is overly harsh and not entirely accurate.
Tiana Mamaradlo
Order confirmed Feb 8, still have not received it a month later. Inquired twice for a tracking number, took over two weeks for them to respond with one. My order didn't even ship until March 4. It's like they forgot right after the money cleared. Now it's sitting "in transit" in my home city for two days now. Will not use again or recommend Qspray. False advertising on delivery time.
Provider response
Hello. My name is Andrew Greess, President of Quality Equipment and Spray.<br><br>I apologize you were not happy with our service. We strive to give every client a 5-Star experience and have over 1100 5-Star Reviews here: https://www.qspray.com/customer-reviews/<br><br>We’ve left a couple of messages for you but haven’t heard back.<br><br>Here is what happened:<br><br>You ordered a bird trap from us. When you placed the order, we advised you that<br>this item ships direct from the manufacturer. We do this because it is a bulky item and if we had to ship it first to us, the cost would be much higher. We advised that when the manufacturer provided us with the tracking, we would update your order and you would receive an email with the tracking.<br><br>You contacted us twice asking for the tracking number. We still had not received a tracking number from the manufacturer and we advised this.<br><br>We should have followed up with you after that. The employee who was responsible has been uptrained on this. We are terminating our relationship with this vendor.<br><br>We have refunded your purchase price (including shipping) in full so your order is free.<br><br>Again, I apologize that we did not follow up with you as we should have.<br><br>Thank you.
Tom Risino
Over priced products I'd shop around
Provider response
We have spent hours trying to find an order for this person and we have been unable to do so. We have over 1100 5-Star review (https://www.qspray.com/customer-reviews/) and we have the largest spray equipment inventory anywhere.
ETHAN Welsh
Shop at Univor or online, you'll save $$$ than dealing with their outrageously mark up's !! I get mark up's but geesh
Provider response
We have over 1000 5-Star Reviews, which you can see here: https://www.qspray.com/customer-reviews/ We are a pest and weed control equipment firm. We stock tons of equipment, including professional grade bee suits, Birchmeier Backpacks, B&G Sprayers, pest control equipment, landscape power sprayers, etc. to keep you operating and productive. We do stock a limited number of chemicals as a convenience to our customers, to save them a trip across town to the chemical distributor. Thanks very much.
Big-J
I have send a few emails and spoke with 2 people about my RMA. Parts were send USPS second day. **The address listed on the RMA form is NOT in the database for USPS, but I send it anyway against my better judgement.** Clearly, my efforts for a refund are in vain. Lesson learned dealing with QSpray.
Provider response
We have over 1000 5-Star Reviews, which you can see here: https://www.qspray.com/customer-reviews/<br>The address on our RMA form is correct. We urge customers returning items to use a service that allows tracking of the package. Obviously, we can’t do anything about the USPS losing your package.<br><br>We wish you would have contacted us sooner. We send out multiple contacts, all of which include our address and phone number) so we could have assisted you. We do everything in our power to serve our good customers, as evidenced by over 1000 5-Star Reviews.
Tiler Bindulski
Just don't
Provider response
If this person was an actual customer who identified himself or his issue, we would have bent over backwards to resolve the issue.<br><br>We strive for 100% customer satisfaction as evidenced by our more than 1000 5-Star reviews - We strive for 100% customer satisfaction as evidenced by our more than 1000 5-Star reviews - https://www.qspray.com/customer-reviews/
John Shishilla
My equipment is leaking at the pump (small pin hole in the metal case) and the shroud is cracked. We bought the equipment less than two years ago but have only used it about a dozen times and it has been garage kept. They told me there was nothing they could do about the pin hole as they didn't believe the pump manufacture would cover it. They never bothered to get back to me about the shroud. When I bought it they delayed shipping also. Save yourself some aggravation and buy elsewhere.
Provider response
John,<br><br>There are 3 issues here so let me address them individually.<br><br>Customer Service – Our team member sent you an email that should have been an internal document. It was not an appropriate customer communication, though it was accurate. We have counseled the employee involved and used this as a training opportunity. As soon as I found out about the issue, we addressed it. This is not typical, as indicated by our over 800 four and five star reviews: https://www.qspray.com/customer-reviews/. I apologize for the initial response you received.<br><br>Shroud – The belt guard on your sprayer cracked due to hard bouncing on your trailer. Even though the item was well out of warranty, we sent you a replacement at no charge.<br><br>Pump – The photo you sent us showed that the pump had a large crack around the circumference of the input, not a pinhole. You asked us to warranty the pump because you felt it was installed improperly. Improperly installed pumps fail immediately, not after 2 years, and they crack along the seam, not around the circumference as yours did. The pump did not fail due to manufacturing or installation defects. It failed due to something that happened to it during usage. Because of this, and given that this occurred so long after the one-year warranty expired, we did not warranty the pump. I understand this did not make you happy, but it is fair and reasonable.<br><br>We did have one of our skilled mechanics spend time with you on the phone to assist with installation.<br><br>We apologize for the initial response you received which was not acceptable. Thank you.
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