About this provider in Phoenix
Aptive Pest Control in Phoenix, AZ offers reliable residential pest control services tailored to the unique needs of Valley homeowners. Our local Phoenix team is experienced in helping protect homes from pests like scorpions, ants, spiders, cockroaches, and rodents using customized treatment plans. We’re committed to…
Rating breakdown from customer reviews
4.6
5,013 reviews
Customer reviews for Aptive Pest Control
Taylor Anderson
Adan was Super friendly, very professional and very knowledgeable! 10/10 Amazing company!
Provider response
Hi Taylor, <br><br>A 10/10 for Adan is an awesome compliment! We’re thrilled his friendly personality, professionalism, and knowledge made your Aptive experience such a memorable one.<br><br>Thank you for choosing Aptive and for giving Adan this well-deserved recognition. We’re grateful for your support and happy to have your pest control needs handled by someone who made such a great impression!<br><br>-Jasmine, Aptive Care Team
Allison Savel
Good communication and pictures sent via text to shiw what was done at our property.
Provider response
Hi Allison,<br><br>Thank you for sharing your experience! We’re glad to hear that our team’s communication and the photos sent via text helped keep you informed about the service performed at your property. Providing clear, thorough, and transparent service is something we take pride in. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide the reliable service you can count on.<br><br>-Jasmine
Scott Chesney
Good price and friendly personnel.
Provider response
We’re so glad our local expert provided the attentive and dependable service you deserve, Scott Chesney. Every home has different needs, so taking the time to listen, communicate clearly, and focus on your specific concerns is important to us. Thank you for choosing Aptive and trusting us to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Frances Lassey
Adan was very informative
Provider response
Hi Frances, <br><br>We’re happy to hear Adan took the time to keep you informed and make your Aptive service a positive experience. Clear communication can make all the difference, and we’re glad his knowledge stood out!<br><br>Thank you for choosing Aptive and for recognizing Adan’s great work. We appreciate having you as a customer and are always here if you need anything!<br><br>-Jasmine, Aptive Care Team
Leah Boddeker
I have not used this pest control service in at least three years. Somehow, Aptive recently charged a credit card associated with my old account, even though I have not used this card in years and it has maintained a $0 balance for at least three years. What is especially concerning is that Aptive did not have my updated card information or authorization to charge this card. Because of this unexpected charge, I also incurred a late fee on a card I otherwise do not use. I am disputing both the charge and the resulting late fee. After not being a customer for years, I should not have to deal with unauthorized charges and the financial consequences that came with them. I would not recommend Aptive based on this experience.
Provider response
Thank you for sharing this with us, Leah. We can see why a charge associated with an account you haven’t used in several years would raise questions, and we’d like to review the account and billing history directly to determine what occurred.<br><br>Please email socialmedia@goaptive.com with the service address associated with your former account and reference this review. Our team can investigate the charge and help provide clarity on the situation. We’re here to help and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Jacqueline Shelbourn
Our initial service was great Klark was friendly and listened to where our problem areas were. I really like that pictures are taken to show where they are treating.
Norma Zamora
Since the beginning it has an awful experience. From the sales representative with lies and from the techs not completing a full service and having to schedule them to come back out and re service the area. I just can’t wait for my contract to be over to switch companies.
Provider response
We're sorry to hear your experience has been disappointing, Norma. That's never what we want for you. We can understand how frustrating it is when you don't feel the service has lived up to your expectations and have had to request additional visits to address areas you believed should have been completed.<br><br>We'd like the opportunity to better understand what happened. Please email us at socialmedia@goaptive.com with your service address so we can review your service history, discuss your concerns, and ensure your feedback reaches the appropriate team.<br><br>Thank you for taking the time to share your experience. While we're sorry to hear we've lost your confidence, we appreciate you bringing these concerns to our attention.<br><br>-Alexis, Aptive Care Team<br>
Victor Morales
They need better communication they call me 30 minutes before get at my house.. a list have to call 24 hours before..🤷🏻♂️🤦🏻♂️
Provider response
We appreciate your feedback, Victor. Please reach out to socialmedia@goaptive.com if you’d like to share more about your experience. Your satisfaction is important to us, and we’re here to help!<br><br>-Alexis
Aaron Myers
He was nice. However I explained to him that we had a black widow under our patio table and asked if he would clear the webs there and everywhere else around the outside of the house. When he finished, I asked if he cleared all of the webs and he confirmed that he did. We were disappointed to see that the black widow web was still there.
Jack Patton
Did great very profitable
Provider response
We appreciate you taking the time to share your experience with us, Jack! We're glad to hear that the service met your expectations and was beneficial. If you need anything else, feel free to reach out. Thank you for being the best part of Aptive!<br><br>-Alexis
Robin Callahan
My concern was noseeums and fleas etc in the grass because of my Yorkie. Last year she was bitten so many times. This year so far zero! They are friendly, notify you when on the way and do a great job! 5 star service!
Provider response
Thank you so much for your kind words, Robin Callahan! We're thrilled to hear you've had such a positive experience. It's great to know our team's attention to detail hasn't gone unnoticed. We truly appreciate your trust in Aptive and look forward to helping keep your home protected year-round!<br><br>-Alexis, Aptive Care Team
Mark Frank
He did a great job communicating throughout the process.
Provider response
We love to hear that your service visit went smoothly and met your expectations, Mark Frank! Our team works hard to provide consistent, reliable care while handling your pest concerns, and it’s great to know that effort showed. From detailed treatments to clear communication, we aim to leave you confident that your home is well protected. Thank you for trusting Aptive and being part of our community!<br><br>-Alexis, Aptive Care Team
Roberto Martinez
They started well at the first appointment, but it all went to hell by the second. I have scheduled my home to be sprayed on Saturday, and a schedule was made for me through December of this year, with my home to be done once a month on a Saturday. By the second appointment, they basically did not show up, and I never had a call or email about they missed the appointment; they showed up to do my home 85 days after the first event. I had even called the office the day of the appointment asking where the tech was, and they said that they were trying to call him, but they got no answer back from him. To make this short, after talking to 3 supervisors on 3 different occasions,and after I was promise that I will never had to call them back and ask them about why they change my schedule without letting me know, or they no showing up, is till today July 28/2026; they had changed my schedule for the 25th to the 23 of this month in which they did not show up or called me at all, and even I waited if they were going to show up on the 25th as promised by supervisor scheduling, it was the same no call no show. I give them 1 star only for the consistency of promises that you get from the supervisors; it's like they are just reading a paper to you, with all the same words.
Provider response
Thank you for bringing this to our attention, Roberto. We'd really appreciate the opportunity to take a closer look at your account and the scheduling concerns you've raised. Please email socialmedia@goaptive.com with your service address, and our team will review your appointment history and work to better understand what happened. Our Aptive Promise is that when something isn't right, we'll put in the work to fix it, and we'd welcome the opportunity to help. Hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Amy McLean
Great communication & same day service!
Provider response
It's great to know that this experience left you feeling satisfied, Amy McLean! We aim to provide the best service possible each and every time we're at your home, and we're really glad the treatment went well. If there's ever anything we can do to improve your experience, please don't hesitate to let us know. It's always a pleasure to handle your pest control needs, and we're grateful to have you as a part of the Aptive neighborhood!<br><br>-Alexis, Aptive Care Team
Jared Rogers
No comment
Provider response
We’re glad our service made a positive impression, Jared Rogers! Our service professional strives to treat every home with care and attention. Thank you for choosing Aptive to handle your pest control needs!<br><br>-Alexis
Kathleen Nguyen
Great communication, fast and efficient work done by the technician
Provider response
Hi Kathleen,<br><br>Thank you for sharing your feedback! We’re thrilled to hear you’ve consistently experienced great, professional service from our team. At Aptive, we take pride in delivering efficient, ethical, and reliable protection for your home. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide the care and service you deserve.<br><br>-Jasmine
Laura M Zgutowicz
Alex was wonderful! Very kind, informative and very respectful! He took pictures of what he deemed problem areas and sent them to me by text! Great addition to your team!
Provider response
Hi Laura, <br><br>We’re thrilled to hear Alex made such a positive impression! At Aptive, we take pride in having service professionals who are kind, informative, and thorough, and it’s great to know the photos helped you feel confident in the work being done. Thank you for trusting us to care for your home, and we’ll be sure to pass along your kind words to Alex!<br><br>-Jasmine
Raigan Irwin
Very thorough and professional service. Tech was friendly and attentive to detail. The only thing that I have an issue with is that when you call into their service to reschedule, you get the AI scheduler which can never translate things properly. I always ask for afternoons and the AI attendant confirms an afternoon appointment but they always come in the morning. They need to only have real humans connect with their customers.
Provider response
We absolutely love hearing this, Raigan Irwin! Communication is key, and we're so glad our team has been keeping you informed so you feel confident your concerns are being handled with care. It's truly a pleasure to have the opportunity to assist you, and we're so grateful you've chosen to be a part of the Aptive neighborhood!<br><br>-Alexis, Aptive Care Team
Sabina Ward
Great service. After treatment always receive pictures what was completed and technician keeps us updated when they will be arriving.
Provider response
Hi Sabina, <br><br>Thank you for your great review! We're thrilled to hear you're enjoying both the service and the communication from our team. Providing arrival updates and photos after each treatment is one of the ways we strive to keep our customers informed and confident in the work being completed. We appreciate your trust in Aptive and look forward to continuing to protect your home. We've got this handled!<br><br>-Jasmine, Aptive Care Team
Matt Callahan
Great service and amazing communication, photos of work completed are much appreciated.
Provider response
Thank you for taking a moment to share this experience, Matt Callahan! Your feedback means the world to us, and we're really happy to know that you've been satisfied with the treatments provided at your home. Keeping your home protected against unwanted pests will always be our priority, and we're incredibly grateful you've chosen Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Susie Thomas
She was the best service tech I’ve had. She pointed out things to note in my yard and made suggestions on how to deal with them. She cleaned the spiderwebs and sprayed well.
Provider response
Hi Susie, <br><br>Thank you for your wonderful review! We're thrilled to hear your service professional provided such exceptional service. Taking the time to offer helpful recommendations, thoroughly treat your property, and go the extra mile is exactly the experience we strive to deliver at Aptive. We'll be sure to share your kind words with her. Thank you for choosing Aptive. We've got it handled.<br><br>-Jasmine, Aptive Care Team
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