About this provider in Phoenix
Arrow Exterminators is committed to Going Beyond the Call, offering a full range of residential pest control services in Phoenix, AZ. We are also the #1 provider of the Sentricon System for termite control in the Phoenix, AZ area.
Rating breakdown from customer reviews
4.7
118 reviews
Customer reviews for Arrow Exterminators
Rodney Martinson
Arrow employees are knowledgeable and friendly. Have had no issues with insects or pests while using their services.
Provider response
Thank you so much for taking the time to give us your great feedback. We appreciate your business!
Jim McComb
Great service, knowledgeable technicians and thorough service.
Provider response
Jim, thank you so much for taking the time to leave this excellent review. We truly appreciate your business!
Kim Wayman
We like that we can get all pest services with one company. We get our scorpion treatments and mosquito treatments from them. Highly recommend the company for great communication and value.
Provider response
Thank you so much for taking the time to review our services, Kim. Please feel free to reach out to us at any time with any questions or concerns. Thank you for your business!
MarciaGeoff Proven
Friendly, efficient, on time, communicates well with the customer. Caring.
Provider response
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
howard hartley
On time and great service!
Provider response
Thank you so much for your positive review. We're so pleased you're happy with our service and thank you for your business!
Gail Konecni-Upton
The service providers and staff are polite, respectful and understanding of my needs. The price is very reasonable and the service is reliable. Great job, keep it up!
Provider response
Thank you so much for your positive review. We're so pleased you're happy with our service and thank you for your business!
anita gerardi
Very nice company.
Provider response
Thank you so much for your positive review. We're so pleased you're happy with our service and thank you for your business!
Ron Pollard
Polite, prompt, and professional service. I get a good value for my money.
Provider response
Thank you so much for taking the time to give us your great feedback. We appreciate your business!
William Zutell
Terrible customer service and ineffective pest control. A complete waste of money. Tried to call corporate to relay my challenges with Arrow and they are unresponsive. Fire ants were my major concern and they are way worse while Arrow was contracted then when I mitigated myself with products from Lowes.
Provider response
Hi William, your 100% satisfaction is our number one priority. We're sorry to hear this. We have forwarded your review to our management team to follow up. Thank you for contacting us.
Ann Schnell
My neighbor had termites, they treated and he got the maintenance program....Still saw brown spots, they said, not active, We painted the brown spots and 2 weeks later, another tube started. Arrow told him the painter didn't paint that corner (LMAO).. They painted over it....That was 2 weeks ago, we are still waiting. When they come out they want to push more maintenance for other things....If they are not going to treat the problem and only take care of it when tubes show, the damage is already done. I would NOT recommend this company, he was an older man and I think they were trying to take advantage.
Charlie Lazar
I did not see ext today
Jennifer Sanghi
I spoke with Heather over the phone to schedule a termite inspection. I have a lot of questions regards their treatment, cost and procedures. She doesn’t know a thing. All she does is to sep up an appointment, really? Appointment without even knowing how much is going to cost me and how they will address the situation? She hung up the phone on me, so rude and unprofessional. I had the worse experience ever. If that is just the Custumer service I don’t want to imagine working with them. RED FLAG from beginning. The only reason I called is because my friend referred me to them but I will not hire them for anything and I will never refer any of my family and friends.
Vinne T.
Great service. They inform me when they are coming out and inquire if I am having issues with pest anywhere so they could address it at the time of their visit. I would recommend them to anyone who is looking for exterminating servic es.
Provider response
Thank you so much for taking the time to review our services. Please feel free to reach out to us at any time with any questions or concerns. Thank you for your business!
Misbha Hussain
Such bad, unprofessional, rude service. Do not recommend. They were so rude to my mother, one of the managers actually hung up on her while she was speaking. If you're looking for respectful and professional service, do NOT go here! So expensive and on top of that have such a bad attitude. No thanks.
Provider response
Hi there, your 100% satisfaction is our number one priority. We're sorry to hear this. We have forwarded your review to our management team to follow up. Thank you for contacting us.
Paco
They said my termite treatment came with a 5 year warranty...great right. Well a year later I get a $250 bill for my termite warranty coverage. They never mentioned it cost anything to keep the "warranty." After several bills and several phone calls later I finally just tell them to get their "rented" property out and cancel my "warranty." So they finally did. They said they canceled it over the phone, they removed their product, I received a receipt that it was removed figured it was finally all done, 3 weeks later I get another bill for $250! I'm so livid. These people are crooks and super annoying.
Provider response
Hi Paco, we're sorry to hear this. Your 100% satisfaction is our number one priority. If you'll email your property address to info@arrowext.com, we'll look into your account right away. Thank you!
Cat
When Svc man is told three times I feel my home has fleas and he states “you do not have flea”! Then after the 1st spraying I call to inform him the new dog I adopted woke up covered in fleas...I describe this to him....and he agrees my home has fleas and is ready to set up an additional visit BUT it will cost me $250! Required no no visit to inspect...just pay me I’ll send my guy over there, verifies he knew what he was doing to milk another $250 out of me, a retiree with a set budget, he has no SHAME & terrible employee representing ARROW EXTERMINATING.
Provider response
Hi, we've searched our active accounts and can't find any record of your account with us. If you can respond back with your property address and zip code, we'll look into this right away. We also wanted to make sure you were contacting the correct company as there is also an Arrow Pest Control located in Gilbert, AZ. We hope to hear from you soon. Thank you!
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Treatment and cost guides before you call
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