Mosquito Joe of Madison

I believe this is the third year that I have had Mosquito Joe and have nothing but good things to say about them. I had a dog and needed to have a safe service, they assured we that they were safe for animals and children. I thought I would try them for a year and was so happy with the service and their employees, I decided they were the service for me. Professional, reliable and very effective. I highly recommend them.

Mosquito Joe is the best! I have had them out to spray before weddings and my farm - so professional, and wonderful to work with. Recently, we have had major wasp issues. Seth came out and removed the hives and made sure my honey bees were safe. THESE GUYS ARE THE BEST!!!!

Great service and very effective against Japanese beetles, box elder and stink bugs.

Terrible service, more spider webbs, creepy crawlers and 100s of mosquitos trapped in the windows. Paid twice and even re-service to no avail.

Showed up right away.Very quick and concise.

Great service, highly responsive business owner. Good time of year to get preventative services.

I was happy with the immediate results! I will definitely refer Mosquito Joe to others. Completely satisfied!

Over the years, the north, east, and south-facing eaves and roof overhangs of my home have been popular with wasps, and several generations have built their nests high up beyond the reach of regular bug spray. The wasps themselves are a nuisance when we’re sitting out or working around the house, and their nests are an eyesore. I decided to take action this year and have the wasps killed and all of their current and former nests removed. I saw many positive reviews for Mosquito Joe and called them one morning on the way home from my golf game. The scheduler told me that they could send a Tech out the same day (shock!), and provided a quote for the job. Sure enough, within a couple of hours the Tech was at my home killing wasps and knocking down all of the nests. The “Tech” turned out to be Seth the owner of the local franchise. My wife and I were very pleased with the speed, thoroughness, and reasonable cost of the service. I highly recommend Mosquito Joe if you find yourself experiencing the wrong kind of BUZZ!

We did an event spray 48 hours prior to having a gathering in our backyard, not one person had a mosquito issue. They have been a nuisance all summer long. I highly recommend this company and will use them again.

I am still in shock over how stressful and frustrating it was to work with this company. I called them for two separate incidents and their communication was downright horrible. The first time, I booked a one-time event for mosquito control via their website. I got a confirmation email stating that my service is reserved but not scheduled and someone will reach out to me. After no one reached out, I called the next day to ask about scheduling and the lady told me that I have a service scheduled for today. I was confused - I asked them to give me a time frame when they would be coming in and she responded that it’s hard to give a time frame because it’s hard to get in touch with the field team. I said I get that but I would like a window when I know the team is coming in, and she told me she’d get in touch with them and let me know. I told her to reach out after 30 minutes as I’m going into a meeting. She calls me 10 minutes later, and I don’t pick up because I’d mentioned I’m in a meeting. I call back later and get no response. The next thing I know, there’s an invoice in my email with no info on how to pay. I ask what this is and they respond that the service was completed. I was irritated because I was in the process of scheduling and did not say this time/date worked for me, and they decided to drop in unannounced, go through my property, and drop an invoice. I had asked for dates and times and they not only did this service but excused themselves saying, “We work on a day-based schedule, which means once a service date is confirmed, our technician may arrive any time that day. While we do our best to provide updates, our team is often servicing properties or driving, so there can be delays in communication. I appreciate your understanding.” I didn’t even get a date and I had asked for a window. This felt uncomfortable and invasive, as I did not know who was on my property or when the service was being done, and as a first-time client, it did not feel trustworthy. I excused this as a one-time mishap. The next time, I got in touch with a rep over a wasp nest removal. This time I set a date for Monday and said I’d be available till 5:30. I called at 12 and asked the rep if I could get an ETA or a window. She said yes and that she would get back to me. An hour goes by, and at 1:20, I call again asking about the ETA and the lady again says she’ll get back to me. I say that if you can’t get me an ETA in 20 minutes, please cancel the service and she agrees. She doesn’t get back to me. At 2:28, I get an automated message saying the technician will be there shortly. I respond that I cancelled. At 2:33, I get a call from another rep, who says “so I got a request for an ETA” and I was like “do you even communicate within your team?” because I had cancelled. The rep mentioned the same excuse about having no communication with the field team. Are they operating with no phones or schedule? Is it so hard to provide a window? I wasn’t asking for an exact time. I mentioned that I needed a window so I could be there to show the technicians the locations and the rep says the technicians are skilled and can find the nests themselves, which I don’t disagree but I would like to talk to the people doing work on my property and show them problem areas to make sure this doesn’t reoccur. I cancelled my service and told them to close my account. I ended up calling Kwik-Kill - my call lasted exactly 4 minutes and the rep immediately provided a window when I asked for one. There were no excuses and everything was stress-free. I understand services take time and you can’t provide an exact time. But even a 4-hour window is something that shouldn’t be hard to provide. The service itself was fine but the process of getting something booked is frustrating. Never again.

Mosquito Joe is the best! Seth was over the top helpful and expert with a serious rodent problem. I appreciate also that I could choose repellent rather than extermination. (ie trapped and relocated.) And now, with the weather causing the emergence of flood plain mosquitoes which do not respond to Mosquito Joe's regular spray, they have scheduled another spray.application- unasked and at no extra cost. Pretty impressive if you ask me!

VERY PROFFESIONAL AND RESPONSIVE TO ANY QUESTIONS OR RESPRAYING IF NEEDED.

Mosquito Joe is the best. They spray for mosquitoes, gnats and this is such a relief. I called one day and they were here the next day. Also sent a text saying when to expect them to arrive. Friendly service people, and very respectful of property. Very knowledgeable

We love Mosquito Joe! They safely keep our daycare/boarding dogs free of all the bugs/flying insects in the yard.

They came with almost no notice on a Friday afternoon for a bug problem in our guest room (our guests were due to arrive in only hours). Seth was super helpful, professional, provided great explanations. It was a stellar first introduction to their company- we will always call them first!

These guys were awesome! I saw a mouse in the morning and they came that same day to start the removal process. They use stuff that’s safe for pets which is a big deal for me since I have. 2 dogs and a cat. They are always super nice and professional when they come to check the traps. I haven’t seen a mouse since they came so I’m super happy with their work. I would absolutely use them again!

My initial experience was a bit less then satisfactory, however they went to great lengths to correct my concern. I appreciate the time and consideration they took and feel much better about my experience. Glad to know they care about customers and want to make it right. That says a lot about the company. I will try them again in the future.

It is hard to know if the mosquito treatments we have had for the last 3 years have been effective. Mosquito populations in the region have been low each of these years. The company has had internal communications issues and need to provide better training for their technicians so they better understand the products theu are applying.

Good company!

I contacted Mosquito Joe on July 15th and set up 5 treatments. The person I talked to said they would be coming July 22nd to do a treatment. A week was a little longer than I wanted to wait, but I agreed to it. So, I waited a week and did not see a sign that they had come on Monday. I emailed asking whether anyone came, and got called back the very next morning. I was told that when they say the July 22nd, what they mean is the week of July 22nd. Someone's coming this Friday. It takes nearly 2 weeks to get your yard sprayed after the initial appointment is made. The mosquitoes in my yard seem to have already diminished, due to the cold front. I haven't got a treatment yet, but I think I regret this.

A few of us decided to try it out this year. My first application which was supposed to take care of about 75% of the skeeters for 21 days worked great for exactly 14 days. I brought it up to MJoe and they responded with "You are correct we expect to see a 75% decrease after the first treatment and progress from there. Additionally your timing of 21 days is also spot on." So not sure where 14=21 but 3 star review = 2/3 effectiveness I guess. Just had them do a second application yesterday. We'll see how this goes. Response 3 mo later. I ended up getting double billed on the last application (probably for the comp application). It lasted about a week, given the rain may have played into it. Ended up cancelling service moving forward and it's just more cost effective doing it myself. The MJ customer service team is always good just hasn't been effective at my residence. Thanks anyway.

Lasted less than 2 weeks!