About this provider in Walla Walla
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
1,581 reviews
Customer reviews for Pointe Pest Control - Walla Walla
Ron Ranit
Jacob is a good technician to have serviced our house and property needs. Great job!
Provider response
Hello Ron! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Bill Hurlbutt
Login did a great job
Provider response
Thank you for your positive review, Bill! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Chris Ahsmann
John did a great job explaining the process and performing the extermination.
Provider response
Thank you for your five-star review, Chris! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Cam
Justin was very knowledgeable and willing to troubleshoot. He offered ideas and possible solutions to the current issues we were having. Great service!
Provider response
Thank you for your five-star review, Cam! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Carrie Kinsey
As usual, our technician was polite, professional, and respectful of our property and needs would highly recommend Pointe to anyone looking to manage their pest control whether it be spiders ants, shrews mice
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Carrie!
Larry Williams
Thank you for a job well done 👏
Provider response
Thank you for your five-star review, Larry! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
chuck forster
Langdon from Pointe Pest Control did a great job. He was timely, knowledgeable with exceptional customer service!
Provider response
Thank you for your five-star review, Chuck! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Steve Holl
Arlo was on time, professional and cooperative about spraying inside. Overall good service.
Provider response
Steve, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Jon F
Pointe always does a great job. Appreciate it, thanks!
Provider response
Thank you for your five-star review, Jon! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Peggy McHenry
Bri was pleasant and thorough!
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Peggy!
Jennifer Garza
They do a good job but I wish they would text when they are going to be at my house so I could make sure someone’s home so they could spray the interior also.
Provider response
Hello Jennifer! Thank you for your positive review of our services. Our technicians are all dedicated to solving pest problems with the utmost efficiency and care, so your positive feedback is very much appreciated. We are always here when you need us, and we look forward to continuing to keep you pest-free. Have a great day!
Nancy puntney
Brandon is so knowledgeable and explained everything very nicely to us. He was more than happy to repeat the instructions for the paper wasp vs Yellow jackets and queen bee traps so that I would be sure to do it correctly. A+ for Brandon!
Provider response
Thank you for your five-star review, Nancy! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
ML PHILLIPS
DAMON called prior to today's appt to confirm his arrival time...I appreciate that very much. He was friendly, professional, and knowledgeable- and-does a thorough job.
Provider response
Hello ML! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
E Q
Always great! Thanks Forrest!
Provider response
Thank you for your five-star review, E! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Orion Za
Tech notified us when he arrived. The whole process was quick including spraying pesticide and removing cobwebs.
Provider response
Thank you for your five-star review, Orion! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Kelsey Lynch
It has been raining all day and I asked the pointe pest control agent and if we should do it or wait For a dryer day. And he mumbled something about covered areas…
Provider response
Kelsey, thank you for your review. We are truly sorry for the frustrating experience during your recent service. We strive to always provide five-star customer service, so we are concerned to hear that there was not a clear answer for how we can provide service during a rainy day. Our Office Management team will address the issue internally, and if there is any way we can be of assistance to you in the future, please let us know. Thank you again for your feedback, and we hope you have a wonderful day.
Sara Richardson
This used to be our go to, and we used to have nothing but great things to say about them. Well... That was MANY years ago. We would never hire them again. They have gone down hill and are a careless, awful company to work with. From the customer service, to the agents, to the servicemen we've dealt with over the last serval years. Not worth the money, the stress or the disrespect that you get right to your face. The literal talking to you like you are a piece of gum stuck to their shoe and ignoring your needs and treating right where you tell them you need them to avoid. Absolutely careless. So sad. Used to be great. No longer recommend. Save your $400
Provider response
Sara, thank you for your review. We sincerely apologize for your negative experiences with our team. Our Office Management team will use this feedback as a training opportunity as we strive to grow and improve. As we have since spoken with you regarding your review, we wish you the best with your future pest control endeavors. Please don't hesitate to contact us if there is anything else we can do for you. Again, we are truly sorry for your frustrating experiences, and we hope you have a great day.
Debbie Groves
I did not get notification that the carcasses were taken from under the house. I have to pay someone else that that happened.
Provider response
Debbie, thank you for your review. We apologize for any inconvenience caused by the lack of carcass removal. If you wish to speak about this issue with our management team, please contact us at your earliest convenience. We appreciate your feedback as we continue to grow and improve. Again, we are truly sorry for this frustrating experience, and we hope you have a great day.
John Bloom
Prompt courteous service two 👍.
Provider response
John, thank you for your positive review. We're happy to hear that our team provided efficient service for you, but we are a bit concerned about your low star rating. If there is anything we can do to raise that rating to five stars, please don't hesitate to contact us. Have a great day!
Jason Girnus
The techs are great and they earn a 5 star review, however the customer service has been a solid 1 star. No one answers phones or returns messages, completely frustrating. If you have issues or need assistance you will be disappointed.
Provider response
J, thank you for your review. We apologize for the communication issues you have been experiencing from us. We understand the importance of communication in regards to pest control, and we appreciate your feedback on this matter. We will address the issue internally, and if there is any way we can be of assistance to you in the future, please let us know. Again, we are truly sorry for your frustrating experiences, and we hope you have a great day.
Nicole Rice
I did not see Reynaldo and was home all day but for 40 minutes. I can not give him a review. Leaving something that proves you all were here sounds like a good idea!
Provider response
Nicole, thank you for your review. We strive for the utmost in customer service, and we apologize that this was not your recent experience with us. Your feedback was forwarded to our Office Management team, who would love the opportunity to rectify the situation with you. Please contact us at your convenience to discuss your recent experience with our team. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Karen Hawk
Pointe Pest control always sent my bill by mail. Then suddenly they switched to email bill and it went to an old email. They turned me in to a collection agency and ruined my credit. Good luck if you hire these folks
Amy Sporcic
Usually I request Allen to come servie our house. He does a very thorough job. This time it took Tyler a total of 12 minutes from the time he rang our doorbell to the time he was driving away from our house. This included me talking to him remotely through our Vivant front doorbell system and him apparently spraying around our entire house, 3 car garage and shed. I'm not sure how thorough of a job he could have done. We'll see if we have to call Pointe Pest back in a few weeks for spider activity!
Jimminy Hendrix
They broke my fence and left without mentioning it. This is how I found it after they left.
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