Pointe Pest Control - Tumwater
Verified2806 29th Ave SW unit d, Tumwater, WA 98512
Open 6 days/week, Early hours
About Pointe Pest Control - Tumwater
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★1,814 reviews
Customer Reviews (30)
Ron does a great job of covering our properties.He's prompt, friendly, pleasant to talk to. I always request him because he knows right where to go, what needs done. I don't have to walk him through it everytime he comes. Thank you Ron!!
Response from Pointe Pest Control - Tumwater
Thank you for your positive review, Wendy! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Response from Pointe Pest Control - Tumwater
Hello Barb! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Met Lance yesterday to do our yard he was friendly and polite. I introduced him to my large dog. They got along well seems like a nice guy, very knowledgeable and professional five star. He did pest control
Response from Pointe Pest Control - Tumwater
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Regina!
Response from Pointe Pest Control - Tumwater
Hello Stephen! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Response from Pointe Pest Control - Tumwater
Hello Adrian! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Response from Pointe Pest Control - Tumwater
Ruby, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Response from Pointe Pest Control - Tumwater
Hello Shannon! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Response from Pointe Pest Control - Tumwater
Hello Scott! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Response from Pointe Pest Control - Tumwater
Thank you for your five-star review, Sandra & Richard! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Friendly and excellent service
Response from Pointe Pest Control - Tumwater
Hello Kate! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Great service as usual.
Response from Pointe Pest Control - Tumwater
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Phyllis!
Brendan was so helpful and listened to all my concerns and helped where he could. Pointe Pest is always so helpful!
Response from Pointe Pest Control - Tumwater
Britney, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Our technician did a great job and communication was awesome. Thank you
Response from Pointe Pest Control - Tumwater
Hello Kay! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Response from Pointe Pest Control - Tumwater
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Lonnie!
Very nice and knowledgeable young man. Professional and kind.
Response from Pointe Pest Control - Tumwater
Hello Neola! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
I tried over 6 times using 3 different methods of communication to find when my service would be today and couldn't get in touch with anyone!! The person showed up while is in an important meeting. The very thing is was trying to avoid. He then informed me that he no traps and my traps haven't been replaced since the initial visit. If these issues don't change I'll make a change.
Response from Pointe Pest Control - Tumwater
Mark, thank you for your review. We sincerely apologize for the lack of communication prior to your recent service. Our Service Management team is addressing the situation to ensure it does not happen again. After speaking with you, we look forward to completing that follow-up service and replacing your traps. Please feel free to call us if there is anything else we can do for you. Again, we are truly sorry for your frustrating experience, and we hope you have a great day.
Point pest control always does a great job!
Response from Pointe Pest Control - Tumwater
Hello P! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Another great experience from Pointe Pest Control!
Response from Pointe Pest Control - Tumwater
Thank you for your five-star review, Lisa! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Response from Pointe Pest Control - Tumwater
Hello Marie! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Response from Pointe Pest Control - Tumwater
Hello Larken! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Paid account and was sent to collections and had to prove payment.
Response from Pointe Pest Control - Tumwater
Roger, thank you for your review. We are concerned to hear about this situation, and we sincerely apologize for this negative experience. Our Customer Service leadership was made aware of the issue and will give you a call soon to learn more about the situation. We look forward to speaking with you soon, and we hope you have a great day.
Forrest was great and a pleasure to talk to as he explained what he did
Response from Pointe Pest Control - Tumwater
Stephanie, thank you for your positive review! We're happy to hear that Forrest provided informative pest control services for you. It is our pleasure to keep you pest-free! That being said, we are a bit concerned about your star rating. If there is any way we can provide you with five-star pest control, please let us know. Thank you again for your feedback, and we hope you have a wonderful day!
We have been using pointe pest control for a little over 2 years for their bug control program and Jon is great and so when we had some rat problem pop up, I thought that they would be good to work with. I was wrong. Not only they did not do a thorough walk through for possible rat entry, I had to do most of the blocking myself once I found them which is the bulk of the work when you hire this kind of service. We are in our 5th week of the "program" and so far they've only caught 1 rat which happened after I filled all the rat tunnels and did some vent blocking. So if you like to be overcharge to have someone check rat trap once a week then they're a great company. I Believe our rat tech guys name is Justin.
Response from Pointe Pest Control - Tumwater
Jed, thank you for your review. We are so sorry to hear about your frustrating experiences with our rodent control. Your feedback was forwarded on to our Office Management team, who is looking into the situation and will make sure it is handled appropriately. If there is anything we can do to help make this right, please reach out to us. We truly care about our customers and being able to do everything right by them. Again, we apologize for your negative experiences with our services, and we hope you have a great day.
2nd month in a row I get a notification stating there was an emergency and the tech will reschedule. It was never rescheduled and no tech showed up. I never got the followup visit to the first treatment. If you don't have staff that is not an emergency. Simple, don't charge customers for a ghost service.
Response from Pointe Pest Control - Tumwater
Jon, thank you for your review. We strive for only the best in customer service, and we apologize that this was not your experience. Our Office Management team has been made aware of this situation, and they will discuss the matter with our customer service reps and technicians to straighten out any miscommunications. If there is anything we can do for you, please don't hesitate to contact us. Again, we apologize for your negative experiences, and we hope you have a wonderful day.
Waited over two weeks for the initial "treatment" session with Pointe. The "technician" arrived. Explained his visit would not satisfy the agreed-to treatment plan previously detailed. Did not have the materials, traps, tools to complete the job. It was a poorly-implemented first visit. Not impressed. A third visit was scheduled, with a promise that the "red notes" would ensure a complete third visit. Not holding my breath. Feels like Pointe is just another "promise me" organization with poorly-prepared staff, and lots of excuses.
Response from Pointe Pest Control - Tumwater
Michael, thank you for your review. We want to extend our sincere apologies for your experience. We strive to provide five-star service for every client, so we are concerned to hear that your initial visit was unsatisfactory. Our Office Management team is looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your negative experience, and we hope you have a great day.
This is an update on my most recent service with John. While he was friendly and professional, I explained that I needed to reschedule for another day. John let me know that he would let the office know. However, I called today and found out that he told the office that he provided services here, and he did not. I have a ring doorbell camera, and never once was he on my camera performing any services outside our place. After discussing this with the receptionist, she stated she had to contact John to discuss Monday, October 14th. Had John done the front and back entrances, there wouldn't be two bee hives on my porch. When I came out of my garage, John was just in his vehicle, on his phone. Once I explained my situation, he said he would let the office know, and someone else would contact me to reschedule. Since that never happened, I called today. I like using this pest control company, but I do not want or value dishonesty.
Response from Pointe Pest Control - Tumwater
Tellie, thank you for your feedback. We are so sorry to hear about this situation. We strive for the utmost in customer service, so we are concerned to hear that our team did not provide proper communication or services for you. If there is anything we can do to help make this right, please reach out to us. We truly care about our customers and being able to do every thing right by them. Again, we apologize for your negative experience, and we hope you have a great day.
treatments havent done much for our home… went with another company who uses far more product and the proper product for our local environment in washington. Also pointe incentivises 5 star reviews by telling the customer their tech will get an amazon gift card if they rate 5 stars. Ultimately do not trust the reviews on google/etc for these companies.
Response from Pointe Pest Control - Tumwater
Zane, thank you for your feedback. We understand your concerns, but all of our reviews are legitimate and from real customers who chose to share their experiences with our services online. We do not approve of incentivizing reviews with false rewards, as this is not how we conduct our business. Since we are unable to locate an account with your name in our system, please contact us if you wish to receive our pest control services. We wish you the best of luck in your future pest control endeavors, and we hope you have a wonderful day.
Of course when I called to get an estimate, they were able to get someone out the next day to take my money. Whenever I have to schedule, I have to call 4-6 times over the course of two weeks. No one has answered even once for the rodent department, I leave messages, and finally have to raise my voice and act extremely upset to finally get a call back. I don't see a need to ever raise a voice with a customer service rep but it's the only way I've managed to get a return call. EVERY. SINGLE. TIME. Asked for a refund if they werent going to come out and actually do what I paid for and conveniently both times the only person with that power "wasn't in that day". In the last decade I can't think of a more unprofessional company I've ever worked with. Literally received nothing for $1200.
Response from Pointe Pest Control - Tumwater
Hi, Haiden W.. We appreciate your feedback. If you can provide me with details about your experience, I'd be happy to investigate; we strive for the utmost in customer service and I want to be sure you are taken care of properly.
I called the number listed for this location no less than 3 times in a week trying to schedule a follow up service. All 3 times, my call was sent to a call center to who knows where. 3 times I was promised someone would call me back to schedule an appointment. Fast forward 2.5 weeks later, and someone finally calls me back to schedule a follow up service. My service was scheduled for the hours between 3-5pm. Surprise surprise, its 5pm and no one has showed up or called. I must have done something to offend the previous tech or the person who did the inspection to receive this level of non service. Even Comcast doesn't treat me this poorly.
Response from Pointe Pest Control - Tumwater
HI! We are so sorry to hear this! We are not sure what happened but would love to look into it. Please feel free to call, text or email us so we can make sure this doesn't happen again. 844-764-6835
Affordable pest control with great people! They came by and walked around our house with us to show us pests that we didn’t even know were there, next day they came out and treated our house. Drew was very professional and offered to explain in depth of the treatment he applied before and after. That was the 5 star that I left after the initial treatment. Within 2 weeks, webs and spiders started showing back up. I called for the “free” follow up that they claimed to give in case we had any issues. They told me “we don’t have any services scheduled in your neighborhood, can we give you a call back when I find an opening?” 2 weeks later I got an email saying we were scheduled for a service. When they came again, I showed them the areas that were pretty bad again and they cleared it up and I got an email later that night with my receipt, another $120 charge. I spoke with customer service the next morning and they were really no help again so I just cancelled the service. I hate being lied to and it’s just bad business. I think they only reason they have such a high rating is because they ask people to give them 5 stars
Contact Information
Phone
+1360-454-9522Address
2806 29th Ave SW unit d, Tumwater, WA 98512
Website
pointepest.comHours
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