About this provider in Moses Lake
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
1,719 reviews
Customer reviews for Pointe Pest Control - Moses Lake
Judy Travers
I really appreciate the detailed account of Services provided.
Provider response
Hello Judy! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Aleigha Andersen
Gavin was friendly and efficient.
Provider response
Hello Aleigha! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Adam Suarez
I always appreciate the fine work that is done.
Provider response
Hello Adam! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Gregory Arnzen
Carl is fantastic. Very thorough!
Provider response
Thank you for your five-star review, Greg! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
John Crosby
He did a marvelous job
Provider response
John&Sheri, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Roberson
Robert always takes such great care when spraying for ants, spiders, and every other creepy little “roommate” that thinks it pays rent here. At this point, I’m pretty sure the bugs know his name and fear his arrival. We can always count on him to show up, handle business, and restore peace (and sanity) to our home. If the insects had a Yelp page, they’d give him 1 star… and that’s exactly why we give him 5!
Provider response
Thank you for your five-star review, Roberson! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Brooklyn Earley
The technician was very kind and respectful. Made sure i knew how to keep my pets safe from the initial spray. He also informed me on what to expect in the next week and the process how everything works, which I greatly appreciated! He asked me first thing where i would like sprayed and not sprayed. They also clean up the cob webs outside your house which is a super nice touch!
Provider response
Hello Brooklyn! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Lloyd Young
Steven was very nice, respectful and informative. Thank you Steven!
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Lloyd!
Mary Spain
Bri is the sweetest technician. We just love her.
Provider response
Hello Mary! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
jeffery snyder
We would've liked to have an estimate of time for the service ,not just the day. Our plans had to change a little bit.
Provider response
Thank you for your wonderful review Jeff! We’re happy to see that you enjoyed our pest control services. It is our pleasure to keep you pest-free, and we hope to exceed your expectations with our services in the future! Feel free to contact us with any questions or concerns. Have an amazing day!<br>
Jaime Garcia
Great service as always.
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Jaime!
Holly Seim
We didn’t really see him working; efficiently did his trek around the house and was gone. This is our last Pointe Pest visit, thank you for your service.
Provider response
Hello Holly! Thank you for your positive feedback on our pest control services. We are dedicated to addressing each pest concern with the utmost care every time! If you need anything, please feel free to contact us at any time. Have a wonderful day!
Mirra Woods
Brandon was supposedly our technician for this visit. Im rating via text prompt. He parked down the street and did not service our home. I was home during the supposed time of service and no one came onto the property. I got the text asking me to rate this service and im incredibly disappointed. Last quarter they canceled and never rescheduled, and then charged me $109 to either not service us today OR he serviced the wrong house. I called to report the issue and the gal i talked to was rude and not helpful. Ive noticed over the last couple years the customer service has gone downhill greatly. Ive been with this company for 10 years. We will be canceling service moving forward as no effort has been made by the company to make right the dishonesty of the technicians or to use excellent customer service when handling customers that have been with them for years.
Provider response
Mirra, thank you for your review. We sincerely apologize for your negative experiences with our services, and we completely understand your frustrations. Our Office Management team is looking into the situation to make sure our teams are on the same page in terms of communication and customer service. We will be in touch to discuss your experiences and learn how we can better serve you in the future. Thank you again for your feedback, and we hope you have a wonderful day.
shaniece anderson
Y’all haven’t even came yesterday or today
Provider response
Shanice, thank you for bringing this to our attention. We would love to look into this further with you, so please contact us at your convenience. We look forward to hearing from you, and we hope you have a wonderful day.
Timothy Coble
I would have liked to actually talk to someone that was on site since I live on the coast in order to explain what I needed extra focus on.
Provider response
Tim, thank you for your review. We apologize for the lack of communication during your property's recent service. Your review was forwarded to our Office Management team, who will reach out to you to discuss your experience and learn how we can better serve you in the future. We look forward to speaking with you soon, and we hope you have a great day.
Ann Wolfe
I spent $2500 00 for bed bug extermination. Now I am still seeing bed bugs and getting bitten. When called to complain, I got ignored and ghosted. Would not recommend Pointe Pest Control.
Provider response
Ann, thank you for your review. We sincerely apologize for your negative experience with our bed bug services and are concerned to hear that your bed bug issues persist. Your review was forwarded to our Office Management team, who is looking into the situation in detail and will make sure it is handled appropriately. We will be in contact with you to discuss your experiences and how we can rectify the situation with you. Again, we apologize for this frustrating experience, and we hope you have a wonderful day.
Betty Linke
I really appreciate David's suggestions and comments he gives me. It was going to rain heavily at my house area & David suggested I wait to spray the ants as in a couple of days he had checked & the weather would be clear. His advice helped me so the ant solution would not be washed away. Very efficient. Also, so very very pleasant attitude & so friendly. He definitely deserves a big big tip.
Provider response
Betty, thank you for your positive review! We're happy to hear that you enjoyed David's informative pest control services. We strive to always deliver efficient pest solutions, so we're thrilled that David continued this tradition with your ant issue! However, we are concerned to see your low star rating. If there is anything we can do to provide you with five-star pest control, please don't hesitate to contact us. Thank you again for your kind words, and we hope you have a wonderful day!
Shelli Lindgren
I asked to help with removing a huge nest that blew out of a tree & was laying in my horse corral. He told me it will cost me too much money because they will have to come back & spray several times to get rid of the bees & he would spray under eves & around the house. I tried to convince him this was an emergency situation to kill the bees & get them gone ASAP. He was rude and hung up. I was totally confused. I would not recommend them as they couldn’t figure out what service I needed at that moment.
Provider response
Shelli, thank you for your feedback. We sincerely apologize for your negative experience with our team. Your review was forwarded on to our Office Management team, who is looking into the matter to find the issue and resolve it immediately. We respect your intention of looking elsewhere for bee control, but if you ever wish to receive our efficient pest control services, please don't hesitate to contact us. Again, we apologize for your negative experience, and we hope you have a fantastic day.
David Melgren
They came and sprayed my bathroom for bugs five days ago and still have bugs I called Danial twice today with no response, do not use these guys no customer service
Provider response
David, thank you for your review. We sincerely apologize for the inefficient services and lack of communication. We strive to always provide 5-star services for every service, so we are concerned to hear that we did not achieve this with you. Your review was forwarded on to our Office Management team, who is looking into the situation to ensure it is resolved immediately. We would love the opportunity to rectify the situation with you, so at your convenience, please contact us to discuss your experience. Again, we sincerely apologize for your negative experience, and we hope you have a wonderful day.
Michelle Childress
We were home?? No evidence tech was here?? Cameras also verified this apparent no-show?? How can you bill for this? They always knock, we have a dog and doors were open?? How did we miss this treatment? Call us please, we are very concerned.
Kelly Ramirez
They showed up for my quarterly service. I had the gates unlocked and the dogs inside so they could spray the perimeter of my house and the technician only sprayed the front of my house. He didn’t enter my back yard at all and then left.
Provider response
HI Kelly! It looks like our service manager, Evan reached out to you. It looks like we were able to get you taken care of. If you have any other concerns or questions, please don't hesitate to reach out!
Russell C
Only experience is with their door to door sales person. Who is constantly knocking on our doors here asking if we want service. Quiet neighborhood, except this week with their sales person really pushing hard for the sale.
Provider response
Thank you for your feedback. We let our area manager know. Thanks again!
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