Northwest Nuisance Wildlife Control Company

I contracted this company to remove a raccoon family from a tree in my yard. While they never trapped the raccoons outright, they did cover the holes in the tree with wire mesh and prevented them from returning. Yes their contract is a bit strict, but it is more from the point of the animal welfare which I'm cool with. Would use again.

AVOID this company if you value your time and money. $700 and 2 months later, and my squirrel problem is exactly the same as it was when they started. I could write a whole essay about exactly what happened play by play and why it’s so frustrating, but I’ve already lost so many hours to them, and I can’t bring myself to waste any more time. A tip: if they reassure you that their methods are reliable and work well, just know that’s NOT TRUE for everyone, and they’ll do absolutely nothing to help you after you’ve already sent them the set-up fees. They caught one squirrel that wasn’t even one of the ones that live in my attic. I’m holding back tears as I write this, because I feel so confused, frustrated and misled, as I listen to the squirrels running around in my attic. Note that the employees I’ve interacted with are friendly and kind. But the company’s management and approach to pest trapping are totally lacking and unhelpful.

Spent over a thousand dollars with this company. They did a bait and switch on us. When we called for a quote for our raccoon problem they told us they would do an inspection for $175 plus tax and if we decide to get traps ($350 plus tax) they would refund us the inspection cost. After I asked for the refund the manager Rick said that we misunderstood and that we would have get the traps done the same day as the inspection which we were not told it had to be on the SAME day! He kept saying we misunderstood but there was no misunderstanding,. The first day we had the inspection the tech said he guaranteed the coyote urine they sprayed in our attic and backyard would prevent the raccoons from returning. That didn’t happen and the raccoons came back many times afterwards. We ordered the traps but never got the inspection fee refunded. Sebring the technician was very nice but some of the office staff doesn’t respond to emails or call back. They said because there was an emergency in the family but the other manager never responded either. They charge you ($175 plus tax) each time they come out (pick up of raccoons, re-bait). I asked them to put the trap on the roof at the entry point of the attic. They said they cannot do that but later through the process, they did. We did some legwork ourselves to help with the process as well since nothing was happening for a few weeks which we believe helped catch the raccoons. I wouldn’t recommend this company but if you use them make sure Sebring is your technician. He’s the only one that has the customer service skills!

We called Northwest Nuisance to trap a family of raccoons that have taken up residence in a tree in the yard of our rental house. Among other charges (which I was aware of when I signed the contract), there is a $500 (yes—FIVE HUNDRED DOLLARS) “tampering fee”, which was triggered when the neighbors released a raccoon that had been caught in the trap. So, almost $1,000 later, I’d like others to beware.

I hired Northwest Nuisance Wildlife Control to remove raccoons from my property. After spending over $600 dollars with them, I learned there is no basic customer right with this company. The company will ask for your credit card upfront and charge it however they like. The company comes in and out of your property without notice, remove traps without customer consent, and try to refer to the contract with zero customer service (even for things not covered in the contract). Initially, the company sold the service as keep the trap until the customer agrees to remove them, which gives me a peace of mind. However, one day I received a voicemail informing me the company went into my yard and removed the traps (especially after speaking with the customer service and asking them to keep the traps for another two weeks). The trapper removed my own trap by mistake. After asking the company to return my trap, they charged me for $110 for tampering with traps. If you want to save yourself some headache and money, I recommend to avoid this company.

We had an emergency situation and Rick (owner) and Sebring (inspector) have gone above and beyond. They have been helpful, knowledgeable, responsive, and timely. They have gone out of their way to help us and provide us with recommendations and course of action. I would not hesitate to recommend this outstanding company.