About this provider in Salt Lake City
Rentokil is proud to be Northern Utah and Southern Idaho’s leading provider of pest control services. Our company revolves around our great clients, which is why we’re committed to being industry leaders in pest control. While we take pride in our pest control services, our greatest accomplishment is taking care of…
Rating breakdown from customer reviews
4.9
184 reviews
Customer reviews for Rentokil
Heidi Kimberling
We LOVE Rentokil - they have amazing customer service and always do a fantastic job. The communication is excellent! We’ve tried a handful of other companies and will never switch from Rentokil.
Provider response
Heidi Kimberling, thank you for your kind words and this wonderful review!
Helaman Macias
Excellent service and a very professional experience. The team is always ready , knowledgeable, and attentive to detail. I would especially like to recognize David Montoya for his outstanding service and professionalism. He was very helpful, took the time to answer all my questions, and made sure every concern was addressed. I highly recommend this company. If you work with David Montoya, you will definitely be in great hands.
Provider response
Helaman Macias, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rentokil.
Shayne Miller
David comes into our office a couple times a year and is always professional and delightful. He is personable and efficient with his work, and always checks in with everyone in the office to ensure no one has any pest concerns. He’s very thorough with his work and we’ve been bug free, so the methods work.
Provider response
Shayne Miller, we are very happy we could provide you with a positive experience!
Joshua Osborne
I am very happy with the service we receive from David! He is very professional and is proactive in solving our pest problems! I would highly recommend this service
Provider response
Joshua Osborne, thank you for your kind review; we are happy to pass along your comments to the team here at Rentokil!
Esteban Melo
David M did a great job!
Provider response
Esteban Melo, we greatly appreciate your feedback!
David Mortensen
David M. Kills it with our pest control. Super thorough and very personable. He is also very knowledgeable. I have asked questions that I thought were complicated and he answered them in a way for the average Joe to understand. 10/10
Provider response
David Mortensen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rentokil.
Krissy Clark
David and Luke are the best. They are the only ones willing to help me when I need the help. And I am grateful for them. The rest of the organization needs much improvement.
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
Mykala Coniglio
Great service! Super professional, on time, and very friendly. Highly recommend Bryce for all pest control needs!
Provider response
Mykala Coniglio, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rentokil.
Angelina Reza
Bryce is Great!
Provider response
Hello Angelina Reza, thank you; we appreciate your feedback!
aubriann Bosen
They are always on time, very kind and professional and on top of billing, adjustments, and very affordable. I like that our technician knows us and our properties, he's awesome and looks out for any problems. Been a customer for 2 years with 4 houses and I’m very pleased
Provider response
Aubriann Bosen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rentokil.
Kayden Lowder
He dose a great job here at tractor supply.
Provider response
Hi Kayden Lowder, thank you for taking the time to leave a review for us at Rentokil. We're happy we could meet your expectations!
Charlene Aas
Brian as usual did a very extensive research on the boxes for voles. Very satisfied with the expertise knowledge he has on rodents. CHARLENE
Provider response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
A J
Trevor is very good at his job, friendly, accurate and knowledgeable.
Provider response
A J, we're so glad that we were able to go above and beyond your expectations!
Adeena Ashtawy
Always great and professional
Provider response
Adeena Ashtawy, we're so glad that we were able to go above and beyond your expectations!
Mya Bell
Mitch was amazing and very helpful he explained everything and made sure I didn’t have questions thank you!
Provider response
We hope to be of service to you again in the future. <br>Best wishes, <br>Rentokil
Lori Fuller
We’ve been using Rentokil for years, and they have great service. Our technician David is awesome! Reached out ahead of time to see what we need and is very thorough.
Provider response
Lori Fuller, we're so glad that we were able to go above and beyond your expectations!
Jonathan Whitehead
David from Rentokil is outstanding! He provides pest control services for our warehouse and consistently delivers exceptional work. David is reliable, professional, and always a pleasure to work with. His knowledge of pest management is impressive, he takes the time to answer any questions thoroughly and ensures everything is handled efficiently. Highly recommended for anyone looking for top-notch pest control services!
Provider response
Jonathan Whitehead, we're so glad that we were able to go above and beyond your expectations!
Emilie Becker
I signed up for a full year of service to get rid of my pest law in my lawn. That is when the problems started. I have been told that the systems changed, the techs changed I have been dropped from schedules and not communicated. It was hit and miss even after the district manager told me that consistencies was key to help me out. When I called again to see what was going on I was told the issue was a critter that was not part of the package I bought and a sales person would call me. I asked for a refund. Then I had the same district manager call me in September. He started defensive and again I asked for a refund. Nothing came. I called again and asked for a refund the middle of October. Nothing. Then I get a past due bill dated 10-22. Then when I called again today. All the prior calls and notes were gone. Nothing. But the account is closed. What a joke this system is. I guess if you are just a single house needing some help with lest they are NOT the guys for you. DO NOT USE them cuz the humans are nice but their whacked out system will screw you and your lawn over. I paid them almost $1,000 to leave my lawn in worse condition then what I started with.
Provider response
Emilie Becker, we regret to hear that you had this experience with us. We want to address this matter further. Please email socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number, and review or service concern/request. We apologize for any inconvenience you may have experienced.
Connie McCaughey
Horrible customer service! They stiffed me twice after I had a confirmed appointment with them. Customer service put me on hold for +20 minutes and never picked back up after I called to express my frustration. Hopefully you can find someone else.
Provider response
Connie,<br><br>Truly sorry to hear about your experience. Our team works hard to care of our customers and we take any failure of that seriously. We do not show any record of you being a customer of ours but we would be happy to contact you to look into this issue and see if there is anything we can do to help you. Please reach out to us at via email at saltlakecitypest@rentokil.com with your contact information and we will get in touch with you right away.
Matthew Pease
More like 3.5 stars as it wasn't terrible. They did spray the house as we have a mite infestation, but they didn't seem to know what type of bug we were having issues with originally. It took quite a few days to get them to our house and when we needed a second spray, we we forced to wait 2 weeks. That wasn't good because our infestation was out of control. We also didn't like that when we called, we had to wait for a return call with a "scheduler". Probably a good company in general, but they didn't necessarily meet our needs. Doesn't mean everyone else will have a problem with them.
Provider response
Thanks for the feedback Matthew, we appreciate the honesty and are always working to improve our business.
Lann Hoffman
I wished he would of closed my gate before he left. It was left opened
Provider response
Thanks for the feedback Lann, sorry for the issue. We are not perfect but work to improve each day and will coach our technicians in this issue.
Richard Norton
Good value for the money
Provider response
Thanks Richard! Being a great value is very important to our team.
Lance Halladay
We live up near the Providence canyon and we get a lot of bugs. Specialized is very good at taking care of the bug problem. We've had a lot of yellow jackets in the past but I haven't seen any yet this year after their treatment. We also have them treat our lawn. It's hard to know if what they've done thus far has done anything to help the growth, because we have quite a few large yellow spots in our grass. I think we might have fewer weeds, but overall, we paid a lot for the lawn part and I'm not totally happy with that part of their business like I am with their pest control.
Alan Sawyer
I could not even get a quote over the phone. This is very disappointing when all other places that I have called have been happy to give me a flat rate quote over the phone based on the size of my residence. When I spoke with Anne, I was informed the only way they give a quote is by coming out to your house.
Janette Rowe
I am impressed with the customer service from Specialized Pest Control and Lawn Care. I had a quote provided and received follow up phone calls to confirm the pricing and service dates.
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Treatment and cost guides before you call
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