Prime Pest and Lawn

Do NOT use these people. They forged my signature and then claimed I signed a TWO YEAR contract with them, when their pitch claimed a reduced price first visit to try them out. I never signed a contract. They charge over $100/ month and service every 2-3 months. They will skip services and claim they provided them. They will NOT SERVICE YOU AT ALL and still claim they provided a service. I have security cameras all over my property, I know when someone is at my house. I have been contacting them for 6 months trying to cancel and they will not allow me to. They have not been to my home in 4 months and claim they’ve provided 2 services since then, which is absolutely false. STAY CLEAR of these crooks. I am currently having to hire a lawyer to get these people to leave me alone and let me cancel a service that I never agreed to.

UPDATE on 7/31: It's been more than a week since I posted it, and I did what you mentioned below. I left a voicemail to the office (because you never answer the phone), and we're still waiting to hear back to schedule a "no cost" visit. ORIGINAL POST: Save yourself the massive headache and look elsewhere. Don't give it a try as I did with them. I'm deeply disappointed and WISH to cancel my agreement immediately to return to my previous lawn care provider. Their cancellation policy is intentionally ridiculous because they know their service is not great. Can you make an exception and provide an amendment for the cancellation fee? I want to cancel our service immediately. ​My lawn and flowerbeds have never been so overrun with weeds. The technicians are only on-site for 10 to 15 minutes, which is nowhere near enough time to properly treat a yard of the size of mine. Whether their products are cheap or the techs are not doing their job properly, the result is the same, I am stuck pulling the weeds MYSELF. Customer service is not the greatest either. You can never get a live person on the phone, you are always forced to leave a message, and the next available reschedule free date is always 2-3 weeks out.

DO NOT HIRE THIS COMPANY! I have been trying to cancel my services for over six months now. The reason I was dissatisfied with their work is because each time they arrived they didn’t seem to complete the job they promised to do. Now I’m in this rigmarole calling their customer service and getting hung up on every time before ever reaching someone or I am texting them and never receiving a response. Email has also been impossible they sent me a copy of this “contract” I allegedly signed under false pretenses because nobody ever explained to me this was a 24 month subscription that you must pay monthly but only receive services intermittently. It’s a complete scam please do not give them your money they will take it all. Oh and if you want to cancel your contract good luck they told us it was $200 the first time now the number is $400 and they simply will not do it.

AVOID THIS COMPANY. They are scammers. We have been actively trying to cancel with them for over six months, which they refuse to let us do because they claimed we signed a three-year contract?! First of all, that is an absurd amount of time to sign a contract for a pest company and second, we were never given a contract nor did we ever sign anything agreeing to a contract term. Not only did they dye my house blue the first time they came out, after we asked them to stop using the dye they basically started half treating our home. There are probably a handful of times where they skipped out on a service due to rain or watering restrictions, when there were absolutely none of those happening. They also regularly charge us even when they cancel services or do not complete our full service. Even though we pay for the treatment of these things, we have always had weeds and pests while this company has been treating our home. So they can’t even do their one job correctly.

Absolute clowns. Their services never worked and we still had bugs but that’s not even the worst part. I canceled my service back in April, and their “virtual assistant” told me the cancellation would be taken care of as soon as I paid my remaining balance. I paid that balance within the week and was told my cancellation request was logged, and that customer service would reach out if they needed anything. No one reached out, EXCEPT for the virtual assistant who proceeded to spam me multiple texts a day for weeks with the message “ If you have any other questions or need further assistance, feel free to reach out. Thank you for your prompt payment!” And what do you know, 3 MONTHS LATER I get an email saying I owe them $107.16 for the last 3 months of service. Mind you, they did NOT come and treat the house during these months when my service was supposed to be cancelled. They just decided to keep charging me for whatever reason. This is a TERRIBLE company that will use AI in every possible way to not have to talk to you person to person. Save yourself the headache!!!

Justin was extremely professional and very knowledgeable.

Such a great experience! I definitely feel like I can trust my technician. He was very well informed on the whole process and educated me how to limit my issues in the future. I can’t wait to host this Summer knowing my home is Pest Free! :D

Justin was great and very informative!!

I was initially hopeful when i signed up with Prime but those hopes quickly diminished. The pest control was mediocre on a good day but considering I control pests more efficiently with products from Home Depot at a fraction of the price, that mediocrity dwindled quickly. The lawn care is an absolute joke. The product used effectively killed a handful of "weed" species but also burned the roots of some of my St Augustine. Prime started using a product with a blue dye for the lawn treatment and that said dye would temporarily stain all concrete/landscaping and permanently stained some rough cedar trimming and siding on my new shed. I realized Prime violated the contract they wrote and used it as an excuse to break said contract penalty free. I contacted the company several months ago to discuss the cancellation and was assured by the low level person answering the phone that I would be contacted by the accounts department soon. The call never came. I was forced to cancel my card due to unrelated fraudulent charges and never gave Prime my updated banking information. Prime somehow obtained my card information and has been charging me monthly for services I haven't received since last year. The field tech was awesome though! At least there's that!!

Justen did a Great job. He came on time and explained to me how the chemicals worked. He is a great technician. I highly recommend him. I will continue asking for him to come and work on my yard.

This company is a ripoff. I want them to cancel the contract don’t use this company they got the worst services ever. They came ones time and never came back they are the worse company I have ever dealt with with. Run when you see this company show up in front of your door. Bad services and the staff on the office is a joke. Bad services

Prime Pest and Lawn is easily the worst service company I have ever dealt with. This business operates like a complete scam. The positive reviews you see here feel fake and do not reflect the reality of how they treat their customers. (Weird how you keep getting good reviews even though you fired your only employee and the new one starts the April 28th) They destroyed my lawn, repeatedly missed scheduled appointments, and then spent weeks avoiding accountability. I was told soil samples would be taken to address the damage, yet somehow they managed to lose them twice. That alone tells you everything you need to know about their level of professionalism. To make matters worse, they lock customers into a two year contract while failing to deliver even basic services. They expect payment regardless of whether they show up or not. Trying to resolve anything is nearly impossible. There is no real office presence, and all calls are routed out of state, making it feel like you are dealing with a ghost company. Customer service is nonexistent. No follow through, no ownership of mistakes, and no urgency to fix problems they created. They caused the damage, failed to provide the agreed services, and still continue to charge. Avoid this company at all costs.

Great company. Never disappoints. The best thing is they are locally owned.

Excellent service and attention to detail.

DaAaron did a good job! Looking forward to seeing him complete the service to my lawn due to the wind. No complaints here. Thanks!

Always good tech

DaAron was very polite, professional, and he explained why we wouldn't see the blue on the lawn due to the wind they wouldn't want to spray the dye which I m very thankful for.

AVOID THIS COMPANY!! SCAMMERS!! I had a very frustrating experience with this pest control company. Back in October, I scheduled a service and had to step out of work to meet the technician. When I arrived at the property, I never received a call — only a text saying the appointment needed to be rescheduled because of rain, even though it had barely rained for a few minutes. After I called them, they eventually came about an hour later. Things got worse in February when no one showed up to service my property. When I called, they said my account had been paused because a payment didn’t go through. However, I checked my bank account, and the payment had already gone through. Now they do not want to refund me for the services at my property. Because of the confusion and difficulty reaching customer service, I decided to cancel. They then told me I couldn’t cancel due to a 12-month agreement, even though I was never given or asked to sign any contract when I started service. They later sent a contract by text asking me to sign it, which I declined. To make matters worse, the representative who originally helped me set up the service later told me he no longer works there and recommended that I find a different pest control company due to the company scamming people.

DaAaron was awesome. Thank you.

DaAaron let me know when he would arrive and asked me if there was anything I was concerned about with my lawn. I appreciate the extra effort and communication.

Awesome company. Always on time and doing a great job. I’d recommend Prime to anyone.