Provider profile

The Bug Master

4.9 stars from 2,960 customer reviews · 1912 Smith Rd, Austin, TX 78721

  • 4.9 out of 5 stars
  • 2,960 customer reviews
  • Austin, Texas
  • Open 6 days/week
4.9
Rating
2,960
Reviews
Yes
Claimed
Yes
Website

About this provider in Austin

The Bug Master can handle any level of infestation by pests, including termites. For termite prevention and control, we use the Sentricon® system, which is the best termite treatment available. You can expect that level of quality in all our services and from our highly trained technicians, too: They can find pests…

Rating breakdown from customer reviews

4.9

2,960 reviews

5
2,639
4
81
3
14
2
14
1
34

Customer reviews for The Bug Master

AP

Alfred Pulido

6d ago

Rinaldo is excellent! Very Professional. Always answers our questions. Great service. Alfred

Provider response

Thank you for taking time out to let us know, Alfred. We look forward to the next time.

D

Diane

6d ago

Trevor came to do the inspection and was very knowledgeable and professional. I am so pleased and relieved. Will be sure to call Bug Master to return and provide whole home treatment.

Provider response

Thank you for your five-star review, Diane! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!

JF

Jo-Carol Fabianke

6d ago

Daniel V. travels to Rosebud to provide service. Always courteous and thorough. Really appreciate the professional service.

Provider response

Hello Jo-Carol! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!

TP

Tina Prentice

6d ago

Thank you, Daniel, for your kind, friendly service today. It was early in the morning and my family was still sleeping. You were so considerate of that as you made your way around the house and did not disturb them. I appreciated the care with which you handled things. We’ve been with Bugmaster for at least 10 years - and it’s because of customer service and their effective products. Thank you so much.

Provider response

Hello Tina! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!

DA

David Anthoney

7d ago

Reasonable prices, my plan covers 1/2 Acre. Just what I need. They will come out free between regular treatments if you are signed up for a plan. This is great in case you get a nasty fire ant hill. Those can pop up overnight. All of their technicians are excellent spending the needed time to fully treat our property.

Provider response

Hello David! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>

PH

Pamela Hennessy

7d ago

Waylon is amazing. We love him and Mufassa. Both are so nice to work with and very detailed.

Provider response

Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Pamela!

DW

Debbie Womack

7d ago

Very thorough job and respectful technician.

Provider response

Thanks for your five-star review!

SM

sandy mcgee

7d ago

Very professional!

Provider response

Thank you for your five-star review, sandy! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!

JB

James Braswell

8d ago

Quick and efficient!!!

Provider response

Thank you for your positive review, James! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!

CP

Charles Peters

8d ago

Waylon was a great technician.

Provider response

Thank you for your five-star review, Charles! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!

SJ

Sam J

8d ago

Robert was thorough, efficient and listened to questions I had. He was able to recommend solutions to address the issues. I’v been with the company for a while and the products they use have been effective. Very pleasant to work with.

Provider response

Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Sam!

SR

Saucy Ross

9d ago

As always Robert was professional and friendly. Good service.

Provider response

Thanks for your five-star review!

MS

Marion Sanchez

9d ago

Very caring technitian. I am afraid of certain bugs and he came back after work to bring a store bought product. Sanitized the product and left it outside my door.

Provider response

Hello there, Marion! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!

ME

Melissa Elizondo

10d ago

Love Bug Master would not switch.

Provider response

Hello Melissa! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>

T

Tammy

10d ago

Topper is very knowledgeable and honest, on time and tries to remedy all situations to help the customer. Thanks again

Provider response

Hello there Tammy! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!

GY

George Yuja

10d ago

Very professional and polite. Very thorough and complete

Provider response

Hello George! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact<br>us. Have a wonderful day!

DR

Daniel R

10d ago

Miguel was great as always.

Provider response

Thanks for your five-star review!

FG

Fred Galindo

12d ago

Technician arrived as scheduled. Everything was done very efficiently. I had a lot of questions for him and he was very knowledgeable

Provider response

Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Fred!

JH

James Hannah

14d ago

The technician was quite personable, efficient, and thorough. I appreciated his thorough reporting of his findings.

Provider response

Thank you for your positive review, James! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!

C

Cori

14d ago

Cody is great at his job!

Provider response

Thank you for your five-star review, Cori! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!

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