Brooks Pest Solutions

The tech was very friendly and professional and costumer service was also great. Im very satisfied with the work they provide

The tech was very efficient and thorough.

Chris did a great job! He is super friendly and Knowledgeable. He was punctual and took really good care of us! Thank you so much!

Christopher did an outstanding job today. His work is thorough and meticulous.

He was very very nice and very helpful

Gabriel came out and was wonderful and wanna thank you for being so kind and doing a great job.

Chris was absolutely amazing! He went above and beyond during our service—super thorough, professional, and took the time to explain everything in a way that made us feel confident and informed. You can tell he truly cares about doing a great job and making sure his customers are taken care of. We really appreciate his attention to detail and positive attitude. Highly recommend!

Gabriel is a very professional person. He is very knowledgeable and knows his products. He is very kind and courteous. He knows his work well. Thank you for for being very knowledgeable in your work and knowing where to spray in my home. If you need a technician to come to your home for a inspection, I recommend Gabriel. Thank you.

Chris was awesome and goes above and beyond for me and my family, best of the best!!!!

Was very professional, timely, explained what he was going to do, and the entire process. I couldn't be happier with the service. Thank You

Zane was very courteous quick and Professional. My 2 dogs liked him also, they didn’t bark at him when he came to the door. He asked me where my problems were and then very clearly explained how he was going to approach the problems. Zane is a great representative for your team.

Dominic serviced my home and the work was amazing. Been with Brooks for about... a year almost now. This company knows what its doing. Used to be with Aptive and they came like 6 times a year even when I said 4. The treatment would lack by 3rd week. With Brooks only 4 times a year and no longer dealing with cockroaches and cheaper. Its been like half a year since I saw a cockroach

Gabriel was very attentive and polite

Great job, courteous, respectful and does a great job

Chris did an amazing job. He introduced himself when he got here and before he started, he explained everything that he was gonna do and then when he finished, he asked me did I have any questions? He showed concern for the job and customer!! Great job Zane. Satisfied customer, The Aguilars

Very very nice and helpfull

Christopher was great! He was efficient and even offered to spray for mosquitos that he noticed around our porch. Will be using him again!

Paid $50 for the promotional sign up service. The employee was only seen doing a small random portions of the out side yard. On the inside of our home nothing was sprayed, the roaches were still alive and roaming, only 2 medium sized mouse sticky pads were placed under bath room cabinets. Nothing was done that was supposed to have been done according to contract. Two days later my outside porch cat was found dead under my porch. When the tech employee left he said some random comments about how the yard spray poison is deadly to the cats?. This i brought all to their attention and only an apology was given and then was I would have to pay a $100 the normal monthly payment the next time they came out except this time only a week delayed because of the hassle of last times visit for services... This time around the so called assistant manager while they said was very experienced would be doing my services REFUSED to cross 3 to 4 inches of water on a bridge that lead to my house that even a small car has no problem crossing! Told me I had to cancel my service and when I asked for the 50 I paid in the 1st place the account support denied it and hung up on me! I was very disappointed as I literally paid money for a company to just take and provided nothing but wasted time, death and my money! I pray no one has to deal with anything like this and I'm very upset.

For first time service horrible experience definitely do not recommend tech didn't have what he needed didn't know what he was treating my house for and I had to tell him how to do his job because he was in such a rush he definitely half did things and was frustrated I made him come back in serval times after checking his work

I had the worst experience with this company. They didn't inform me if I wanted to cancel my service how much it would cost to do so. Also when I booked the service I wasn't made aware that my dog and my newborn babies couldn't be in the house as they sprayed if I would have known that I would not have booked this company. So at the time they were only able to spray the backyard which honestly make the ant infestation worse then before. I want out from under this company but they won't let me unless I pay over $400 to get out of the promotion deal they were running at the time.....

Wish I could give no stars BTW…. Read the reviews before signing up — especially the negative ones. I had a pest issue and searched for pest control companies in my area. Brooks Pest Solutions was the first company that popped up, so I called. I was offered what sounded like a great deal: an initial service for $65, not realizing the actual cost of the service is $350, meaning they applied a $291 “discount.” What I later learned is that this discount locks you into a two-year contract. The service is performed every two months, but you are billed monthly at a “discounted” rate of $81. I was recently charged $81 for a service they haven’t even performed yet (it’s scheduled for next week). When I called to cancel, I was told there would be a $200+ cancellation fee (essentially paying back the “discount”). I then asked how much time was left on my contract and was told I had signed a two-year agreement that doesn’t expire until next year — something that was not made clear during the sales call. I asked if there was any way to cancel sooner or apply the $81 I’ve already been charged toward the cancellation fee. I was told no. My only options were: • Continue paying for the service, or • Pay the full $291 cancellation fee and receive no refund for the $81 already charged. I asked to speak to a manager and was told that managers do not take phone calls, even though the representative had already spoken to one on my behalf. Apparently, customers aren’t allowed to speak directly to management when there’s an issue — which speaks volumes. At this point, I’m stuck paying $81 for a service I no longer want, and then I’ll still have to pay $291 just to cancel afterward. This experience has been incredibly frustrating and misleading. If you decide to use this company, read the contract carefully and do not rely on verbal promises. Better yet, avoid companies that require long-term contracts for pest control altogether. Lesson learned. Stay away from this company.

Terrible customer service. They show up unannounced and charge your card for hundreds of dollars. You try to call and talk to a manager and they tell you that managers cant take phone calls. They are rude and no help. I called multiple times to schedule so they can spray inside as well and they showed up 3 times unannounced while I was not home and so they were unable to do a full service and still was charged the full amount. I never received one phone call that they were coming or any type of communication.

Called Saturday afternoon and they came first thing Monday even in the rain. More than happy with the service, great price and super friendly . Very happy that I found this company to treat my home. Update After the first couple services just wasn’t happy with the results. Called multiple times. Asking to cancelling services got the run around different answers , different emails that didn’t work , technicians sent to my house I would ask them to please leave because I no longer wanted their services, for the next week for the company to send a technician out and preform services and only doing the back yard and charge my card for full services .. after I spoke to them the week prior after multiple phone calls I was told today 11/1/2025 my account was cancelled.

Do not use this company! Wish I could give negative stars! Save yourself time and money and go to Home Depot or Amazon and buy bug repellent spray for outdoor and raid for inside. I was a customer and canceled and they charged me $291 to cancel. I could not believe they had the audacity to continue to charge me the full amount for a year after I canceled because their products did not work! I had them spray for mosquitos and I could not go outside without being bitten. And indoors, I had more bugs than ever before. I am sure they will make a comment on here and try and justify that they are a good company. But I promise you, you will have less money in your account and have buyer's remorse, just like I do/did! Horrible experience!! One star because that is a requirement. And the owner responded asking me to call him/her and there is no way for me to get a hold of them. If you want to make things right, you call me. I tried to reach out to you, and no one will send a message to you from me.

Terrible and rude. It seems Brookes Pest Solutions has 1 professional tech. They sprayed our house 3 times in 3 months and we Still have scorpions literally climing the walls! A tech came out for the 4th spray, he said he was here to educate me on pest control and Not spray. I said your here to spray and I dont really care about being educated to be a pest control tech. He continued to talk about chemicals. I asked him again to spray the inside so we could go to an appointment. He said he didnt like my attitude and left. I called Brookes and explained the issue. They apologized and gave credit for the quarterly charges. Later I received a cancellation of the quarterly contracted service. Brookes charged for a pest control contract, sprayed 3 times and We Have Scorpions, spiders, and wasps! We Do NOT recommend using Brookes unless you want to give them your money for nothing.

I WOULD GIVE NEGATIVE STARS IF THAT WERE POSSIBLE I called to ask some general questions and what I should expect with the service. The salesman answered my questions but then pestered me to make an appointment, which I could cancel later. "The spots are filling up fast, we just want to get you on the schedule!!!" Fine, okay. I made the appointment but wanted to talk to my husband about it. We decided not to go through with the service because the only way to get the $59 "discount" was to then be locked in to 18-24 months of ADDITIONAL services at $100 each. That is a "discount" of $291 ($350 initial service fee discounted to $59) only to pay an additional $2400??? The math is not mathing. The sales tactics are incredibly inefficient, annoying, and frankly rude. Read the room guys. This does not work anymore in 2025. After I tried to cancel, I was again being incessantly pleaded with and coaxed (attempted to, at least) to not cancel my appointment but reschedule. They even tried the "we've never done this before.... to anyone.... but we'll give you XX% off your service." Clearly you have done it before and have margin to do so when you are attempting to lock your customers in to a couple grand contract. Even the day after I cancelled, I had someone TEXT me and ask when I'd like to reschedule. Let me make it very clear, unless I haven't already: I CANCELLED THE APPOINTMENT. I DO NOT WANT ANYMORE CONTACT. Overall, they are clearly working on commission and grasping at any straws to suck you into an extremely inflated contract price. Avoid this business AT ALL COSTS unless you like being jerked around. And, for the salesmen, get a different job. The way they're making you sell is not doing your finances any favors if your other potential customers take offense to this like I did.

Extremely Unprofessional and Disrespectful Sales Tactics A salesperson from Brooks Pest Solutions came to my home and spoke with my elderly father, who clearly told them he was not the homeowner and could not make decisions. Despite that, the salesperson ignored him and scheduled a service without my knowledge or consent, claiming it could just be "canceled later." This kind of high-pressure, deceptive sales tactic—especially toward a senior who explicitly said he couldn't authorize anything—is completely unacceptable. I had to follow up myself to cancel the unauthorized appointment and inform them I would be reporting their behavior to consumer protection agencies. Homeowners, be cautious. If this is how they operate at the door, I would seriously question how they handle their services. Absolutely would not recommend.