About this provider in Austin
A locally owned and operated pest control company that specializes in termite control, rodent control, mosquito control, flea and tick control, and bed bug control. From our Austin, TX location, we service residents of the greater Austin area and throughout Central Texas. If you’re looking for pest control for ants…
Rating breakdown from customer reviews
4.9
1,048 reviews
Customer reviews for Austin Pest Control
Lou Cappozzoli
Outstanding customer service here. Highly recommend their service. Techs our outstanding.
Provider response
Hi Lou! Thank you so much for the kind words about Angela. Woohoo, way to go Burt. We definitely strive to provide top notch customer service as well as top notch licensed technicians to serve our customer's needs. Our customers are the BEST part of Stride Pest Control!
Christine McBride Bruce
Marco was wonderful. He was careful and made sure to be thorough in the application.
Provider response
Hearing that we made a difference for you is the best feedback we could ask for! Thank you for taking the time to share your thoughts!
Shaun McDonald
Ramone is my guy! He's knowledgeable, courteous, communicative and flexible!
Arun Vasudevan
Ramon came out to do pest control services at our home and did a fantastic job. He was thorough, friendly, and knowledgeable. Highly recommend him and his services.
Provider response
Thank you so much for the kind recommendation! We're glad to hear Ramone provided such thorough and friendly service. He takes pride in making sure everything is done right. We truly appreciate your support and look forward to continuing to take care of your home!
Katie Villalobos
I used Stride to deal with a rodent issue. They sent someone to my house to give me a free quote, and worked with my schedule to get it done ASAP. David did an awesome job sealing up the nooks and crannies in my home and in my shed. He was thorough in his work and explained everything about the service. Very helpful. Thank you, David!
Provider response
Thank you so much for sharing your experience Katie! We're glad we could respond quickly and work around your schedule when you needed us. David takes pride in being thorough and making sure everything is properly sealed and explained, and we’re happy to hear he delivered just that. We truly appreciate your trust in Stride Pest Control!
Sophie Burke
We initially had a good experience, but when our rodent problem started getting worse even after two rounds of extrusion work, we were told that there was nothing more they could do and we needed to just replace our siding. They then stopped coming to check/remove traps (even no showing on a scheduled appointment), so our rodent population got out of control while we tried to figure out what to do. The technicians are super nice, but I would only recommend if you have very straightforward pest control needs.
Provider response
Thank you for leaving such a great review! We're always here to provide the best possible service.
Raul Ramos
Best company and team !! 🫡🐛
Provider response
Thank you so much, Raul! We truly appreciate your kind words and support.
Lodie Contreras
David came and explained everything he was going to do. He was very professional and we felt really comfortable with him. He came on Friday and by Sunday 2 rodents were caught in the trap! Immediate results! I am going to recommend your company to everyone I know. I was very lucky to find your company. Thank you 😊
Provider response
Thank you so much for the wonderful review, Lodie. We’re so glad you had such a positive experience with David. He takes a lot of pride in making sure customers feel comfortable and well informed, and it’s great to hear that his work made such a quick difference. Your recommendation truly means a lot to us, and we’re grateful you chose Stride to help with your home.
marcus stoever
Attentive to all areas of concern.
Provider response
Thank you so much for the 5-star review, Marcus! We truly appreciate you taking the time to share your experience. Our team works hard to deliver thorough and reliable service, and it means a lot to know that effort is recognized.
Sanket Kumar
Tyler is the best! He is always on time and carefully addresses any issues on the property. Then he will carefully give us advice while also taking care of the problem. Ever since we started with Tyler and team, no problems!
Provider response
Thank you so much for the 5-star review, Sanket! We truly appreciate your continued trust in Stride. Tyler consistently goes above and beyond for our customers, and we’re glad his reliability and thoughtful approach have stood out. We’ll be sure to share your feedback with him. If there’s ever anything you need, we’re always here to help.
_ Hillyer
Stride was great from start to finish. Friendly, exactly on time, and competent. Ramon completed the work today and was genuinely positive. Would definitely go to them again (of course I hope I don't have to!!).
Provider response
Thank you so much for the 5-star review! We truly appreciate you choosing Stride and are glad the experience felt smooth and professional from start to finish. Ramone’s positive attitude and attention to service make a big difference, and we’ll be sure to pass along your kind words to him. If you ever need us again, we’re always here to help.
Emily Sherry
We've been using stride for 4 years now and they do a great job. It's easy and we don't have to think about it. They come out 4 times a year - they text us to remind us. If we have any issues between visits we call or email and they come out. Edit to add we’ve now been with Stride for 8 years and we’re still happy! Our tech Tyler is always friendly and keeps us pest free. Thank you!
Provider response
Emily, thank you so much for this review! You have been with us for over 4 years now and it's been easy to work with you! We appreciate your continued business and are happy to help any time you need us! - Tara K., Stride Pest Control
Marty McCrea
Ramon was awesome, personable, knowledgeable, super kind, and efficient in his work. I’ve been with Stride for a number of years and I’m completely satisfied with not only the level of service when it comes to protecting our home from pests, but also in the relationship I’ve built with the company over the years. If you’re on the fence, whether to choose Stride or not, let the reviews speak for themselves and you’ll find that your experience is the same.
Provider response
Thank you so much for the thoughtful 5-star review, Marty! We truly appreciate your long-term trust in Stride and are grateful for the relationship you’ve built with us over the years. We’re glad Ramone continues to deliver great service. We’ll be sure to pass along your kind words. It means a lot to know you feel confident and taken care of, and we’re always here whenever you need us!
Crotalus atrox
We have had Stride for some years now, and they seem to get better each year. Ramone was very thorough, both inside and out, and addressed each of the specific concerns I had. I am totally satisfied with the service. Thanks!
Provider response
Thank you so much for your continued trust over the years, that truly means a lot to us! We’re grateful to have customers like you, and we’re glad Ramone took great care of your home. I’ll be sure to pass along your kind words to him. If you ever need anything at all, we’re always here to help!
Nikki SongBird (NikkiSongBird)
We love Stride and Ramone is tge best!
Provider response
We truly appreciate you taking the time to share your feedback. It means the world to us!
Jordan Loggins
Ramone did an excellent job diagnosing my rodent issue and offered a reasonable solution that was properly priced. Due to his recommendation I ended up cancelling my service with Moxie as they had quoted 13k vs 1.3k to resolve my issue.
Provider response
Thank you so much for the 5-star review, Jordan! We’re really glad to hear Ramone took the time to properly diagnose the issue and provide a clear, honest solution. We appreciate you trusting Stride Pest Control, and we’ll be sure to pass along your kind words to Ramone. If there’s ever anything you need, we’re always here to help!
Oana Aveling
Henry was great! Kind and detailed! Great communication. Happy to have him back.
Provider response
Thank you so much for the 5 stars, Oana! We really appreciate you sharing this. Henry does a wonderful job, and we’re so glad his kindness, attention to detail, and communication stood out. We’ll be happy to have him back out for you again. Thanks for being part of the Stride family!
Akshay Mittal
I am extremely disappointed with Stride Pest Control's service and customer support. The Problem: I hired Stride to treat a German roach infestation in my kitchen. After the first treatment, the problem persisted, so I reached out to request a Warranty service under their warranty. Poor Customer Service: Instead of scheduling the follow-up service, Michael the manager became argumentative and defensive. Rather than addressing my legitimate concerns about the ongoing infestation, he argued with me instead of providing solutions. Inadequate Treatment Protocol: I consulted with multiple other pest control companies, and they ALL confirmed that German roaches require weekly or bi-weekly follow-up treatments to effectively eliminate an infestation. However, Stride refuses to acknowledge this industry-standard practice. Their one-time treatment approach is simply not effective for German roaches, which are notoriously difficult to eliminate. The Bottom Line: If you have German roaches, do NOT use Stride Pest Control. They don't follow proper treatment protocols for this type of infestation and won't honor their warranty when the inadequate treatment fails. Save yourself the money and frustration - go with a company that understands how to properly handle German roach infestations with appropriate follow-up treatments. I cannot recommend Stride Pest Control and wish I had chosen a different company from the start.
Provider response
Hi Akshay, I’m very sorry that your experience left you feeling frustrated, that was never our goal. I appreciate you taking the time to share your feedback and also for allowing us to come back out for a service manager follow-up visit. Our service manager confirmed that the infestation has been effectively resolved and that only minimal activity remains, which is a great sign that the treatment is working as intended.<br><br>German roaches are one of the most challenging pests to eliminate, and while some companies recommend weekly treatments, Stride follows an evidence-based approach that’s both effective and responsible. Our products continue working over several weeks, and we return only when it’s needed under our warranty. This helps protect both your home and the environment from overapplication of chemicals.<br><br>We stand behind our work and are always happy to re-inspect or re-treat under warranty if pests persist. Akshay, thank you again for your feedback. It helped us ensure everything was addressed properly. Please don’t hesitate to reach out to me directly if there’s ever anything more we can do.
Austin Feldman
These guys keep charging my card for a reoccurring service I am not using nor requested. I specifically spoke to their representative asking if there were recurring charges and was told no prior to using their services. That turned out to be a lie. Since, I have repeatedly asked them to cancel service charging me and I have been given the run around.
Provider response
Hi Austin. I'm sorry for the ongoing troubles with your account. Since your last review, I was able to locate your account. I see we have a signed contract with someone in your household to do rodent exclusion and trapping, and start a general pest control plan in February with a 1 year agreement. We performed 4 service visits during February, and then returned in May for the next preventive general pest control service. At the service in May, the other household member told us you had moved out of that house. Because that was the first time we heard about the move, the recurring billing and autopay the other household member previously set up was continuing. I see we since missed calls from y'all, and I apologize for that. Our office hours are Monday thru Saturday 8am to 5pm. When we receive voicemails after 5pm, we call back the next day. We've attempted to contact the other household member to close out the services at the old home and offer services at the new home. Without confirmation, and with disputed payments resulting in an outstanding balance, we have since canceled the account and stopped future billing and services effective August 14th. There should not be any more charges to the credit card that was placed on autopay. When you are available between 8-5 Mon-Sat, please call us, and we'll be happy to settle the past due balance, and anything else we need to do to fix this situation.
Austin Feldman
these guys told me there would not be any reccuring payments with their surface and I've been charged $60+/month since February they came out to service my house.
Provider response
Hi Austin. I'm really sorry this happened. I'm trying to fix your account, but I couldn’t find an account under the name “Austin Feldman,” and I haven’t seen any messages or calls about this issue yet. Is it possible the account is under a different name? Please reach out to us directly at service@stridepest.com or call 512-777-1339 so we can quickly locate the account, review the situation, and take care of any concerns. If you have any difficulty, please ask for Michael the manager, and I'll get on the phone with you personally to resolve this.
Amber
Extremely disappointed with this company, especially after reading the great reviews. Called specifically for a critter problem in my attic. Upon getting into my attic I was told they don't do two story houses for sealing off entry points. Well why wasn't that asked when I booked the appointment. It was a total waste of my time.
Provider response
I feel terrible that this was your experience, Amber. Thank you for taking my call and helping me better understand everything that happened. You're absolutely right. We did not gather all the information we needed before sending out someone; someone who then wasn't prepared to handle the rodents getting into your attic. What's more, when we presented our findings and recommendations, we did it in a manner that felt like a shrug off and not a positive, helpful solution. Our motto is the best possible service, in the nicest possible way; and, we failed on both counts. I appreciate you sharing this experience with us. I can assure you we have already started retraining our team, using this situation as an example. And, this is a continuing discussion with the owners and managers to ensure we don't repeat these mistakes with the next person who calls us for help. We are reviewing our standard questions our people ask on the phone, and looking at ways to improve how we handle referring someone to another local, trusted business. I hope we have the opportunity to work together in the future, and that this experience does not prevent you from choosing local that next time you look for a service provider.
Carlos Miranda
I don’t know what happened to my comment from about a year ago. It seems the owner is very active making excuses for every bad review he gets so I wouldn’t be surprised that he might pay to have some removed. The work they do is good, but the price they charge for a one time service is ridiculous. The explanation I got from Mr. Kearns is that they lose money on one time services so they try to lock every customer into a service that is not necessary. Unless you NEED a monthly service for some reason or you own a business - there is no need to contact this company. I personally, will never suggest stride pest control to anybody again based on my experience with Mr. Kearns alone. He attempts to sound like this altruistic business owner, but it’s all a facade. He texted me to try and give me a refund, I’ll give him that. But, not before mentioning to me that he was on the way to a foster parent support group… for no reason. I never asked his schedule. So if you have plenty of money to waste on an unnecessary service - well, you’re just the demographic that Mr. Kearns is looking for.
Provider response
Hi Carlos. Thank you for sharing your opinion. I value it, and I recognize it is important for potential customers to hear about your experience. I am comfortable with our prices that allow us to hire and retain top talent and provide them with industry leading training and certifications. Every month, our professionals go through more training than Texas requires a licensed pest control technician complete in a year, and we are QualityPro accredited. We are active members of the Texas Pest Control Association, National Pest Management Association, Entomological Society of America, and have an Associate Certified Entomologist on staff. Regarding your review, I don't believe there is any amount of money we could pay Google to have them remove unfavorable reviews from their platform. For more information about Google's policies, please reach out to them directly.
Neil Cohen
They're expensive. Don't hire them unless you really need them. We hired them because a dishwasher repairman found insect signs under the dishwasher and we panicked. They charge $300 for a 1-time treatment (less for initial treatment if you pay $60 per month for a year). After a week, we saw 5 dead bugs, or $60 per bug. It's more economical for me to chase them with a flyswatter or spray occasionally. (after another week, there were another 5, so the cost was down to $30 per bug). The good news is that the dishwasher works again!
Provider response
Thank you, Neil, for your review of our services and prices. Yes, our prices reflect our experience, knowledge, and dedication to our craft. I'm glad we were able to solve the mystery behind your dishwasher and identify the problem as roaches, not mice as your repairman suggested. Correct identification is the first step in solving a pest problem. And, that you are already seeing the results from the initial visit. I understand that everyone has a different threshold for when to hire a professional-where cost, convenience, and results meet. And, I understand why you have chosen to not continue services. But, I am disappointed that you see us a 2-star company based on our price alone. We wish you the best in your battle against the roaches, and you're welcome to call us if you decide to resume professional services.
Texas Ed
Used this company one time and would never consider using them again. They are non-responsive; do not return phone calls and do not stand by their work. There are much better options in Austin and Georgetown.
Provider response
Thank you for your feedback, Texas Ed. You have us at a disadvantage in that we don't know which of our customers goes by your online handle, so cannot reach out to you personally to further discuss your concerns. We strive to always give the best possible service in the nicest possible way and we do hope you would consider giving us an opportunity to resolve your concerns. You may reach out to the office manager at 512-543-4797, or service@stridepest.com. We look forward to visiting with you. - Stride Pest Control
Brett Matthew Williams
Not the business that it once was. Extremely rude employees outweigh loyalty.
Provider response
Brett, our owner Tyson and our office staff have left you voicemails and sent texts 10/7-10/25/21. We value your opinion and we need more info if you're willing to address your concerns and make things right if we've made a mistake. We'll call you today 1/11/2022 and reply to your email. -Amanda, office manager, Stride Pest Control
Mary Quimson
I had called Stripe to get a quote on a pest control maintenance plan and spoke to Katie. Upon speaking with Katie Sarver, we had booked a date for next week but I decided not to pay yet. After speaking with my husband and deciding against using their services (we decided to use another company due to better reviews/ratings and also for the price and what we would be getting out of it), I called back and spoke to Rosie to cancel the scheduled service. Rosie asked for a reason and I told her in general that it was the pricing for service and she LAUGHED AT ME before saying okay. I didn’t really expect to be made a joke out of when calling to cancel a service and now I’m glad I did. That was so unprofessional and rude. Based off this interaction- I can’t imagine dealing with Rosie if I ever went through with this service.
Provider response
Mary, thank you for taking the time to give us feedback. I've gone back and listened to the recording of this interaction. I believe the sound you heard was a cough and not a laugh. Either way I want to apologize for any negative experience you had with my company. Rosie also apologizes. If there is anything she or I can do to make this right please let us know. Sincerely, Tyson, owner, Stride Pest Control
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