About this provider in Glenside
Humphreys Pest Control is a family owned pest control company proudly servicing Pennsylvania and New Jersey for over 60 years.
Rating breakdown from customer reviews
4.3
70 reviews
Customer reviews for Humphreys Pest Control
Angela Jones
Would definitely not recommend. I’m am extremely disappointed with this company. I was told 300 up front because he would come every two weeks the first couple of months. Didnt happen no communication until I reached out a month after no show for 3rd spray. Update: You are correct I am so sorry. I am in Palm Bay Fl so definitely a different one.
Provider response
Hello Angela, I'm Wes Humphreys with Humphreys Pest Control in Glenside, PA. I’m very sorry to hear about your experiences however I could not locate you anywhere in our system as ever having any work done. I would love the opportunity to discuss your situation with you further as what you’re describing in no way reflects our company's protocols or services we offer. For example, we do not offer lawn sprays or any paid services like you are describing. Please feel free to contact me at 1-800-564-1000 at your earliest convenience as I'd more than happy to discuss this matter with you further. Thank you!
Olivia Roberts
We used Humphrey’s Pest Control for a serious bedbug problem, and after spending $2,000 and three months of treatments, the bedbugs came back. On top of that, they talked us into signing up for their quarterly treatment plan, which has been just as disappointing. We still see ants, mice, droppings, and other bugs consistently around our home. After all the money and time invested, nothing has improved, and the company doesn’t seem to care. We feel misled and extremely dissatisfied — would not recommend.
Provider response
Hi Olivia, Thank you for taking the time to leave us your review and for taking my call to follow up with you. I was very disappointed to hear about your dissatisfaction with the pest control services you received from us. Our customer’s satisfaction with our services are very important to us. I hope after reaching out and speaking with you directly I was better able to answer some of your questions and concerns as well as convey some of the challenges of bed bug control. This is especially true in situations at twin homes where treatment is only performed on the side experiencing bed bugs. When this occurs, any surviving or well-hidden bed bugs that have avoided treatment can make their way to the untreated side of the twin. As I mentioned in our phone conversation, if you do decide to have your side treated as well, just reach out to us directly at 1-800-564-1000 as we would be more than happy to work with you on that.<br>With regards to your quarterly service with us, if you are ever having an issue between regular services, just reach out and let us know. You’re covered. You can always call us directly at 1-800-564-1000 and we’re always more than happy to send someone back out for a return service call should the need ever arise. Thank you !
Wood Keyton
We had mice issues and called Humphreys. They sent out several people and after a month or so nothing changed, we still saw mice. They sent out a new person who was much more thorough than previous employees, and he set out bait traps inside. He would come and check and refill each week, and the mice would eat them, but we would still see one most nights. After a few months, they said they could no longer come out and treat as the warranty period had expired. They'd have to charge us to come out again. So we still have mice after paying $250, and I'm going with another company. Two stars because everyone was nice.
Provider response
Hi Wood Keyton, I'm very sorry to hear about your experience regarding ongoing mouse issues. It appears you had signed up for a one-time rodent control treatment last August that covered you for 60 days. We apologize that you were still seeing mice after the treatment. While we always strive to gain complete control, conditions and other contributing factors at a location can make getting control a challenge. We do offer longer service contract periods such as our yearly service plans, which would have covered you throughout the year. We hope you'll give us another chance should the need ever arise again.
Collin Murphy
Tell your drivers to slow down in residential neighborhoods with kids and make complete stops at stop signs before something bad happens
Provider response
Hello Collin, Thank you for bringing that to our attention. Driver and public safety are very important to us. We always train our drivers to drive carefully and always use caution when driving their vehicles. Thank you again for letting us know.
Wayne
This place is very professional and very helpful for your needs in Pest control
Provider response
Hi Wayne, Thank you for the 5-stars review! Just wanted to extend our many thanks for taking the time to leave us a review. Much appreciated!
Bri Jackson
Great service nice , techs and very affordable
Provider response
Bri - Thank you soo much for the 5-stars! We really appreciate you taking the time to let us know about your experience with Humphreys!
Stephanie Adkins
Great customer service
Provider response
Hi Stephanie! Thank you so much for your 5-star review and positive feedback!
Melissa Guarino
The woman who answered the phone was absolutely amazing. She was so patient and kind and didn't pressure us to schedule the service. She gave us all the tips and tricks to use before we made the decision to have them come out for a service. The technician who came out was equally wonderful and knowledgeable and was also kind enough to share Info to help us for the future. They also have a 60 day guarantee which they had no problem with honoring when I felt we needed one more follow-up service. I would highly recommend.
Provider response
HI Melissa - Thank you so much for the 5-star review! We're thrilled to hear about your experience with Humphreys and really appreciate the positive feedback. Thank you again and I'll be sure to pass along your comments to rest of our team!
Jeffrey Greb
Great experience with Humphreys. They were prompt in responding to my request for an assessment, and the technician (Paul) was thorough, knowledgable, and friendly. I highly recommend this company.
Provider response
Hi Jeffrey - Thank you so much for your 5-star review! We really appreciate you taking the time to post about your positive experience with Humphreys and our inspector Paul. If we can ever be of more assistance, please let us know. Thank you again!
Maui The Writer
Unfortunately after paying for exterminating I still have ants. I spent over $300 and after having ants after the first exterminator came they sent another one out and we still have them. The first exterminator I feel like really took his time spraying around the house and outside. The second guy they sent completed my whole house in less than ten minutes barely did anything at all. I would just give 1 star for my experience but since the first exterminator was nice I decided I’ll give 2 for him.
Provider response
Hi Maui - Thank you for taking the time to leave us your review. I'm sorry to hear you're still dealing with ants at your property. When dealing with ants, some situations may require multiple visits before control is achieved. I will have one of our staff members reach out to you shortly to schedule another service call to address your ants. Thank you!
Jen Mc Loone
Person who answered the phone wasn't the most welcoming human I've dealt with, but their service is good with competitive prices.
Provider response
Hi Jen - Thank you for taking the time to leave us a review. We're pleased to hear about your satisfaction with our services. I am sorry to hear the person who answered your call wasn't the most welcoming human being you've dealt with. We always strive to have all of our communications with our customers be a positive experience.
David R
Great and effective service. Highly recommend!
Provider response
Hi David! Our team is thrilled to hear about your positive experience with Humphreys! Thank you taking the time to leave us your review and 5 stars!!
Dennis Barnaba
The ants have left
Provider response
Dennis, thank you for taking time to leave us a review regarding your treatment for ants, We really appreciate your feedback and are happy to hear they are no longer an issue.
CJ Natoli
Reasonably priced, friendly people, effective results.
Provider response
CJ - Thank you so much for the positive feedback. Our team really appreciates you taking the time to let us know how we're doing.
Kyle Smith
👍🏾
Provider response
Hi Kyle, Thank you so much for taking the time to rate your experience with our company. We really appreciate the 5-stars!
Myles Gordon
Nasty in the phone. Ta Ta!
Provider response
Hi Myles, thank you for taking the time to leave us your review. I sincerely apologize for the way your call was handled as we always try to be as helpful as we can over the phone. It appears you were looking for a termite treatment estimate over the phone, which is something our customer service representative is unable to provide. All termite estimates are handled by our inspectors and require a physical inspection of the property before an estimate can be provided. I apologize again for your experience and hope you reconsider using our services in the future should the need ever arise again.
Gina B
Called to get an inspection. The woman on the phone said someone would be out either today or later this week which was great! They then called back 5 minutes later saying no one would come out to our house because there wasn't 100% evidence of bugs and to use another company ... meaning there wasn't 100% chance of them making money off the situation so they wouldn't help us. I don't think this situation was handled well at all and the woman could tell i was upset over the phone but still blew me off. I never write reviews but I'll tell you I'm very upset with this company and I will not be using them in the future.
Provider response
Gina B - Thank you for your feedback. I am very sorry to hear about your experience with our company and apologize for the way your situation was handled. We always strive to treat all of our customers pest issues and concerns as if they were our own. We will be reaching out to you by phone in hopes of trying to remedy the situation for you.
Patricia Miller
I c called to have them come out and take care of a wasp problem. I mentioned that a couple wasps had gotten into the house. I was told that they wouldn't be available to come out until the week of May 10th, 2021. I told him that was fine. Then he proceeded to tell me that they don't investigate where the nests are. I told him that I knew basically where they nests were. Then he told me that I should go with another company since wasps got into the house and that they couldn't come out until after May 10th...even though I told him that would be fine. I guess they didn't want my business.
Provider response
Hi Patricia - I'm very sorry to hear about your experience with one of our company's representative over the phone. While we are experiencing delays with regards to booking appointments due to the pandemic, we are not turning away customers because of it. It appears more questions should have been asked on behalf of our representative at the time of the call, and I do apologize. We have been proudly servicing the industry for over 60 years and hope you’ll reconsider us in the future.
KD Ware
HORRIBLE CUSTOMER SERVICE!!! Don't bother with this company! They need better reps over the phone! Waste of money.
Provider response
KD Ware - Thank you for your review. As a service business, providing exceptional customer service to our customers is our number one priority. I apologize your experience with our company was not what it should have been and hope you'll reconsider using our services in the future.
Steve E
Had Them inspect a property that I purchased about a month ago. It appears they actually didn't inspect and just issued a clean report. I have now found 10 feet of termite damage in the only place they had to inspect. (the band joist above a poured concrete basement. It is a full open basement with no obstructions. The inspector came back out the day after and looked at what i found. After a little back and forth he said "I'm human and everyone makes mistakes.... This is what we have insurance for". So i thought things were going to be ok and would be taken care of. Today i call in because it's been 3 days and i have gotten no information about how to proceed. The office manager calls me back and says "Why are you calling me?" I explain how i used them for an inspection and have now found damage on what they were paid to inspect. He then proceeded to berate me for calling him and talk over me every time i tried to answer a question he asked. We are now going to be in a very fun lawsuit. If you are reading this before you hire them... RUN!!!
Provider response
Steve E. - Thank you for taking the time to submit your review. I apologize for the way in which you were treated when you contacted our office regarding questions about your inspection as this is not an accurate reflection of how we treat our customers. We have always valued our customers, their concerns, and any questions they may have.
Vivien Li
Charges an exorbitant amount for services you can get much cheaper elsewhere. Whoever answered the phone was rude and completely unhelpful. No flexible options to meet your needs.
Provider response
Vivien Li - Thank you for taking the time to leave us a review, we always appreciate the feedback. I'm very sorry to hear about your experience with our company. At Humphreys Pest Control, we pride ourselves on providing our customers with the highest quality pest control services, while remaining price competitive. Our wide selection of services and scheduling options are designed to offer all of our customer's flexibility in their choice. I hope you'll reconsider using our services again in the future.
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