Masters Touch Pest Solutions- A Division of Viking Pest Control

Ian came out last week to take care of a European hornet issue taking over my yard. I wasn't able to be there when he got there but was able to describe the hornet location. He applied a treatment and I haven't seen a hornet since. ! Thanks for the great service Ian!

Dealing with Viking is so frustrating. It is so hard to get someone on the phone to schedule an appointment. Phone calls are directed to a call center rather than an office and appointments are hard to come by. The owner of master’s touch, who came to my house himself a few times for service, must be disappointed that his life’s business has been ruined. The employees that come out are great too-it is the back office workings that are terrible

Master's Touch was the best. Their services are good. BUT ever since they were purchased by Viking Pest Control scheduling is just not right. They schedule appointments NEVER EVEN TELLING us that that they are scheduled until a text is sent the day before. Not even 24 hours notice. Then when you call the response - 'oh we can just do the outside'. That is what we had last service and that's not what I'm paying fo on an annual service plan. So when I called, I'm told that they'll be here between 8-5. C'mon. Give me at least am or pm. So I push for that and am told 8-11, and I'll receive a text 30 min prior. It's 10:50 am. No text, no visit. Note that I already pointed out the last two surprise visits that I want to be contacted for scheduling. Looks like I'll be cancelling their services because this isn't working for us.

Complete Scam. Masters touch was a great company but since being acquired by Viking is a complete waste of money. The rep came out 4 hours before the scheduled time which I was not home for. Then when rescheduling was told they would call back to lock in a time. It’s been 2 weeks of trying to reschedule and radio silence. I went with a different pest control and they were actually helpful. Will never use this company again and do not recommend. Now I have the headache of disputing monthly charges for services I am not getting since they are telling me I am locked into a 12 month contract, yet they can’t seem to get it together and actually do their job.

Responded quickly with a proper solution. Thank you to everyone who helped me today.

These folks are complete professionals. Their techs are courteous and knowledgeable, and always take time to listen to the latest pest issues we're having (or not having, as is usually the case now). Don't hesitate,call Masters Touch / Viking pest control.

This company is a disgrace. They hire the dumbest people on the planet. Everytime they come out even after we complain they still leave bee’s nests behind. I just had them come out twice in 2 days, to get 5 bee’s nest. The first time they only got 2. The second time they only got 1. They had 2 chances to get 5 nests and we told them right where they were, and they only got 3. This company is the biggest fraud and waste of money I’ve ever used. This doesn’t even count the fact they we have constant bugs in our house. I have no idea how they have any good reviews must’ve been their family members writing them. I wouldn’t use this company again if they offered me a year of free service

Jamaal did an excellent job. No mice

Rob is always professional and on time. We’ve been receiving qrtly service for 20 years. Love the text message notification - it give me advance notice so I can get the dogs settled before they arrive.

Zach is always on time and very polite. Top notch professional and always gets the job done thoroughly and quickly. We have been dealing with him for over a year now. His pleasant personality is easy to deal with. He is a five star representation and we thank you for sending him.

Masters Touch is always responsive and thorough. My technician, Ian, was on time and solved our problem. Thanks!

Two years later after my first review and still earning a five star rating. Our tech Rob, has consistently gone out of his way to address our issues and explain exactly what he’s doing and why. Very much appreciated his patience and perseverance in finding our missing trap box in our woods!!

Professional and a good value.

Masters Touch is a great pest management company. All the technicians are super nice, polite and helpful. The office support is easy to get in touch with and very accommodating with my schedule. They solved some pest problems in my over 100 year old home and do great preventative work at my place of business. I highly recommend them!

Our tech Ian was wonderful. He was very informative and extremely helpful. The whole experience was a delight. It's one of those things where I hope I never have to see him again but if i did, I wouldn't be mad about it. Thanks Ian!

We’ve had good experiences with MastersTouch. They are extremely responsive when we have any pest issues (usually wasps in the summertime) outside of our normal maintenance appointments. Our most recent visit was by Ian at the start of the year, and he was very thorough, even adding an outdoor trap in a spot we hadn’t considered previously, but discreetly keeping it out of sight. Highly recommended, we haven’t seen any evidence of mice inside or along our home’s exterior, even though we know there are mice in our woods, and our insect and arachnid intrusions have been minimal.

Rob was friendly and efficient in his visit today. Always pleased with our service from Masters Touch. Highly recommend them.

Our technician, Ian, came this morning as scheduled. He took time to discuss our concerns, then went to work in a professional, courteous manner. He went above and beyond what we expected, even sealing a possible entrance point on the exterior and applying a preventive to our shutters for the upcoming summer season when insects look for places to build nests. We have contacted Masters Touch over more than a 20-year period as the need arises...we may change addresses, but we have taken Masters Touch with us wherever we have ended up moving to in the area. This is a top-notch company with highly-trained and professional technicians, of which Ian is one of their best.

Zach has been to our house several times and is always professional and courteous

I have never written a poor review of an extermination company, ever—nor did I ever plan to. However, following our experiences with Master Touch Pest Solutions; marked by incompetence, deception, a refusal to honor warranties, and their abrupt service termination—it seemed vital to share. Their technicians displayed incompetence throughout repeated visits for various pests, from inspections to supposed “treatments.” They provided inaccurate information, promising effective solutions but continually failing to deliver. When attempting to use their warranty for the ongoing pest issues due to their lack of proper and effective treatments, they refused to honor it. What's worse, when they were questioned about the false information provided and their warranty refusal, they abruptly terminated our services—via a letter signed by the owner—leaving us, of course, with the unresolved problems. Frankly, shocked to see many, or any, positive reviews but goes to show what paid promotions can elicit. After the experiences we encountered, just raises further concerns about their authenticity. I strongly caution against using their services.

The issue persisted the entire time they were treating our property. They were unable to identify where they were coming in and only set up four traps outside. It cost around $400 for something I could have easily done myself. When I expressed my disappointment, all they did was try to offer me a quarterly package. If it nothing changed the first time, why would I continue to give them my money?

False advertisement bad business might even be undercover discrimination.

Big waste of my time. Company was unable to resolve my issue because they didn't have a ladder. I took a day off of work for nothing.I recommend you call a company that has the right tools for the job.

I purchased a 4 treatment package and they didn’t show up for the scheduled time or even call. I left a message and still haven’t even gotten a call back. Looking for someone else.