Pointe Pest Control - Redmond
Verified2622 SW Glacier Pl #150, Redmond, OR 97756
Open 6 days/week, Early hours
About Pointe Pest Control - Redmond
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★1,397 reviews
Customer Reviews (29)
We were astonished at their quick response and common sense solution! Bob was great.
Response from Pointe Pest Control - Redmond
Thank you for your five-star review, Karen! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
The actual techs are fine, even great. But you can literally NEVER talk to an actual person, they route you through a 3rd party front desk, and it took us literal HOURS to cancel our service when we moved. I would highly NOT recommend them based on their customer service on the phone.
Response from Pointe Pest Control - Redmond
Brian, thank you for your review. We are concerned to hear about your issues with our phone system, and we sincerely apologize for the inconvenience. Our Office Management team is investigating the situation to ensure everything is working properly and that our teams are on the same page going forward. We would like the opportunity to learn more and make things right, so at your convenience, please contact us. Again, we are sorry for your frustrating experience, and we hope you have a great day.
My husband and I had a great experience with Ryan with Pointe pest control. Their technicians handle the treatment efficiently. I appreciated how thorough they were—checking not just the problem areas but the entire property to make sure nothing was missed. We had a hornet nest and they took care of it. Overall, fair pricing and great customer service. Highly recommend!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review, Fatima! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
I’ve been extremely impressed with Pointe Pest Control and the level of quality they bring to every visit. Their team is consistently thorough, professional, and genuinely dedicated to solving the problem—not just treating it. They take the time to inspect carefully, explain what they’re doing, and ensure every concern is addressed. One thing that really stands out is their willingness to answer any question, no matter how small. They never rush through an appointment and are always happy to clarify what they’re seeing, why they’re recommending certain treatments, and how everything works. That level of communication gives a lot of peace of mind. Pointe Pest Control delivers top-notch service with real diligence and attention to detail. It’s refreshing to work with a company that truly values quality and customer satisfaction. Highly recommend!
Response from Pointe Pest Control - Redmond
Mark, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Brandon promptly arrived at the scheduled time and was pleasant, professional, and completed the tasks in the promised time. Additionally he wiped down window crevices. We look forward to working with this company again!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Sandra!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review, Gustine! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Courteous and efficient!
Response from Pointe Pest Control - Redmond
Hello Christine! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Very professional, solid job, we are happy with Pointe and their technicians are always top notch. The follow up is much appreciated especially when I’m busy with work and I get the summary after, much appreciated. Thanks Jarred!
Response from Pointe Pest Control - Redmond
James, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Chris did a great job!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, k!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review, Marc! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
The young man (Navarre) that came to perform our service today was the same person that was here last month. When he arrived he stopped to introduce himself and explained what he would be doing. And when he finished he let me know he was done, what he had found, and what he had done. Excellent service from a very courteous employee and I really appreciate it.
Response from Pointe Pest Control - Redmond
Thank you for your positive review, Bill! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Gavin is always super friendly and does a great job.
Response from Pointe Pest Control - Redmond
Hello Kayce! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Great job, as always!
Response from Pointe Pest Control - Redmond
Hello Kelly! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Response from Pointe Pest Control - Redmond
Hello Lindsey! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Good job, Michael!
Response from Pointe Pest Control - Redmond
Thank you for your five-star review, Mimi! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Excellent service very courteous employees. Ryan is so respectful.
Response from Pointe Pest Control - Redmond
Hello simon! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Response from Pointe Pest Control - Redmond
Hello Kelli! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Absolutely our favorite tech with the best customer service!
Response from Pointe Pest Control - Redmond
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Christine!
Response from Pointe Pest Control - Redmond
Hello Larry! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Very knowledgeable Great customer service
Response from Pointe Pest Control - Redmond
Hello Balinda! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
I wouldn't put 0 stars if I could. I don't know why this company thinks they can just make you appointments on any time or day and just tell you that's your appointment. Logically one would think if they nwed you to replace the bair they will call. Dont just make appointments whenever you want. i would suggest you mot use they whatsoever for this reason. then get upset when they can't get to your bait boxes 🤷♀️
Response from Pointe Pest Control - Redmond
Aly, thank you for your review. We are truly sorry to hear about your negative experiences. We would love the opportunity to learn more about your frustrations in order to learn how we can best serve you in the future. At your convenience, please contact us and a member of our team will be happy to rectify the situation with you. We look forward to hearing from you soon, and we hope you have a wonderful day.
Would you do a good service in 15 or 20 minutes im not satisfice with this service i will send you a few videos sorry is not accepting videos
Response from Pointe Pest Control - Redmond
Victor, thank you for your feedback about your experience. We are sorry for your recent frustrating experience with our services. Our goal is to provide our clients with the best experience, and your complete satisfaction is our top priority. We would love the opportunity to rectify the situation with you. Please don’t hesitate to contact us if you would like to schedule a re-service or if you just want to discuss your situation with our team. Again, we apologize for your negative experience, and we hope you have a wonderful day.
the work they did was fine but they never answer their phones and the answering service keeps saying they will but they don't
Response from Pointe Pest Control - Redmond
Cfm, thank you for your feedback. We apologize for your negative experience with our administrative services. Your complete satisfaction with our services is our top priority, and we are disheartened that we did not achieve this with you. Our Office Management team has been notified of the situation and will handle it with the rest of our team so that the phone issue is resolved with care and efficiency. If there is anything we can help you with, please don't hesitate to contact us at any time. Thank you again for your feedback on your experience, and we hope you have a wonderful day.
Failed to obey sign on gate: BEWARE OF GREAT PYRENEES GUARD DOG!!!! This dog would have attacked if she had been outside. Signs are made to be obeyed!!! Call us before entering our fenced yard. Our dog is very sweet but has been trained to stop strangers.
Response from Pointe Pest Control - Redmond
Hi Dakota! We would love to know more about your experience with us! Please feel free to reach out and let us know what we can do to improve!
Young man appeared at my door to solicit business, saying they "were already in the area". Tried to hook me with some "special discount price", based off a flyer with other unexplained pricing, but did not clearly explain that their "deal" committed me to a yearly contract for almost seven times the number waved in my face to hook me. VERY deceptive business tactic, and I will not be doing business with this company in the future. Being upfront with your *actual* pricing would have potentially earned you an account with multiple homes, but you blew it.
Dealt with their salesman. Super pushy and harassing, would not recommend or trust.
Response from Pointe Pest Control - Redmond
Hi Taylor! We are sorry to hear that! That is never our intention. We appreciate the feedback and please don't hesitate to reach out if you have any other comments!
A guy from Pointe pest control came to my door. He wouldn't say what he represented or why he was here, other than they are talking to neighbors. He wouldn't say what about?!?! Said himself about an HOA? I don't have one. He had his mask under his chin, so I'm certain that I didn't miss any words. There just weren't any that stated why he was here. It ended kind of rough as I began to lose patience. I had to actually google what his hat said to find out what he was representing. I then called to complain and no one has called me back. This guy either hates his job, doesn't care or just has a very bad attitude. The wait time to get a live message guy for after hours Pointe at 4p.m. was incredibly long. The message guy was very nice, yet, it took forever to get him. Just from this experience? I would rather deal with ground feeders roaming and black widows than dealing with this company.
Response from Pointe Pest Control - Redmond
Hi Cathy! We are so sorry to be hearing about your experience with us. We hold our representatives to high standards so thank you for letting us know about this. We have sent this to our team manager to discuss and prevent from happening again. Please feel free to let us know if there is anything we can do for you!
We first had Pointe service our house for ants in March. After the first treatment we only saw decreased activity in one problem spot. They came back out over the next several weeks/month at no charge at our request (because their service is supposed to be guaranteed) but after two additional sprays and traps being set, we still had major ant issues in spots they serviced. When researching another company to have out since Pointe’s service provided no results, I realized by checking our invoice that the concentration of certain chemicals is lower compared to other pest control service providers so that could be an issue, but who knows. All I know is we spent $170 to still have ants coming out of crevices that were treated. I’d recommend using a more knowledgeable local service provider. We ended up going with Dan’s Pest Control and after only three days the ant activity has decreased significantly/ceased completely in areas we’ve struggled with since Pointe’s first visit. Edit: The response from the owner is unnecessary and misses the point... the product was tried over the span of a month and a half before we finally called someone else. The product clearly didn’t transfer within the colony to reach and kill the queen, which was my entire point. After several visits we still had the same ants in the same spots. Furthermore, without us scheduling repeated service Pointe’s techs showed up today (4 months later) insisting we were on his route. We said no, there must be a mistake, and this young man rudely persisted, saying “the company sent out reminders and everything, so..” umm, what? We said no thank you, and had to shut the door in his face for him to leave. When we say we don’t want your service, just go — don’t rudely act like you have the right to be there.
Response from Pointe Pest Control - Redmond
Hello there. We aim for the very best in customer service, and I apologize that this has not been your experience overall. For ants, we treat with a transfer product, which is not meant to kill them immediately, but instead meant to be transferred from one ant to another, throughout the colony, ultimately reaching the queen. This will cease further ant production and the colony will die off.
Contact Information
Phone
+1541-504-6527Address
2622 SW Glacier Pl #150, Redmond, OR 97756
Website
pointepest.comHours
Services
Frequently Mentioned