About this provider in Sharonville
Since 1928, Ehrlich has been protecting homes and businesses in Cincinnati, OH with customized pest control solutions. Using an integrated approach, we address your entire property, focusing on pest prevention, removal and exclusion—all backed by our customer satisfaction guarantee! Our certified and licensed…
Rating breakdown from customer reviews
3.5
42 reviews
Customer reviews for Ehrlich Pest Control
Scott Swanson
Gross disregard of speed limit in a residential area completely disregarding safety. Thats more than 125% of the limit!
Provider response
Scott Swanson, thank you for bringing this to our attention. I apologize for your experience. I want to share this with management. Please forward any information or truck number to socialmedia@rentokil-terminix.com. I will pass this to our management team for review. Thank you so much for bringing this to our attention.
Kevin Bell
Victor is always professional and friendly. I always receive 5 star service
Provider response
Kevin Bell, thank you for your kind words and this wonderful review!
Jody Springer
Always prompt listens to our concerns and takes care of the problem immediately! Very friendly and professional.
Provider response
Hi Jody Springer, thank you for taking the time to leave a review for us at Ehrlich Pest Control. We're happy we could meet your expectations!
Chris Philbeck
Victor has been servicing my location for over 5 years, if we ever have issues he’s quick to find the problem and find a solution. I recommend Victor and his company for all your commercial needs. Victor is very polite and professional.
Provider response
Chris Philbeck, your satisfaction is our top priority.
Teresa Overman
I have the pleasure of getting to see Vic every week. I’m very satisfied with service. Vic finds all the cracks and crevices and fills all the voids. He lets us know where the problems are and we fix them. Boom just like that we are pest free. Equipment is always up-kept. Bottom line he gets the job done!
Provider response
Hi Teresa Overman, thank you for taking the time to leave a review for us at Ehrlich Pest Control. We're happy we could meet your expectations!
Eric Davis
Victor services our facility, and I'm highly satisfied with the service. Everytime we have a rodent he shows up quickly sets traps and gets rid of the pest before it becomes a problem. I'm not only happy with the service but I truly enjoy our conversations every visit. I don't just feel like another customer but family when it comes to Vic.
Provider response
Eric Davis, we're happy to hear you had such a positive experience with our team!
Taylor Kordic
Victor Kam and the rentokil team are the best at what they do and that’s pest control. I receive top notch service and I’m completely satisfied. I would highly recommend the company for all your commercial needs. Ask for Victor you will not be disappointed. Thank you Vic
Provider response
Taylor Kordic, we're happy you found our staff to be so supportive during your experience here at Ehrlich Pest Control.
Rufus Gillespie
Victor Kam is a true professional at hit trade, we call and he gets to use quick! Thanks for everything😊
Provider response
Rufus Gillespie, thanks for your praise and kind comments about our team.
aletha dawn
Victor Kam is a wonderful employee & does a great job every time he comes to our location, i would highly recommend him for any of your commercial needs.
Provider response
We appreciate your positive review about your recent experience with us!
Lisa
Victor is great. Very dependable and does a great job. He’s always on top of everything and I never have to follow up behind him.
Provider response
Lisa, we're happy you found our staff to be so supportive during your experience here at Ehrlich Pest Control.
Alissa Gardner
Victor has been servicing our location since I started. Even tho things change, the service that Victor provides has stayed the same. We are a heavy audited account for Victor, and every time we pass without issues. He is always kind and lets us know if there are any issues that need to be addressed. I would recommend Victor and his company for any of your commercial needs for pest control.
Provider response
Alissa Gardner, thank you for your kind words and this wonderful review!
Mark Fink
Victor Kam had always provided excellence and professional service would highly recommend him and his company rentokill
Provider response
Mark Fink, we're happy to hear you had such a positive experience with our team!
Chris Johns
Victor Kam is very professional and I highly recommend him and the company Rentokil. We have had nothing but the most wonderful service provided him. Our Logbook is always up to date. Our facility stays pest free because of Vic. Costomer service is top notch, I call him and he contacts me within 24 hours, what more can you ask for. Wish I could give Vic 10 stars!
Provider response
Chris Johns, thanks for your praise and kind comments about our team.
Matthew Durfee
Great service, really appreciate my technician Victor's professionalism and quality of service. I would recommend this company for any commerical pest needs.
Provider response
Hi Matthew Durfee! We're so happy we were able to help you out!
John Henry
Vic does a great job and is very informative about his findings and customer service
Provider response
John Henry, we are so pleased you enjoyed your visit to Ehrlich Pest Control!
Destiny Manns
Víctor Kam has been servicing our Food Processing Plant for over 5 years. This location is highly audited by the top inspectors in the world. Our logbook is always updated and our equipment in the plant is always in top shape. I recommend Victor and his company to take care of all your commercial needs. I hope if you hire this company and if so ask for Victor he will not let you down!
Provider response
Hi Destiny Manns, thank you so much for your positive comments about Ehrlich Pest Control!
Miranda Nadeau
Vic does great work and is always courteous when coming in our facility. He always makes sure things are in order and goes the extra mile when we have our yearly inspections.
Provider response
Miranda Nadeau, thank you so much for the positive review!
Dave Kent
I’m sorry but this place is a joke. I’m supposed to have a monthly service and that doesn’t happen. In June despite 4-5 calls where they said a guy was coming he never did. He was on vacation but they kept scheduling him out. He was supposed to be here a week ago and no call call no show. Today he was supposed to show after noon and despite me calling them multiple times I have had no calls and he has not shown. Customer service representative Juanita was rude and obnoxious. Poor customer service all the way around.
Provider response
Dave Kent, we regret to hear that you had this experience with us.We want to address this matter further. Please e-mail socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number, and review or service concern/request. We apologize for any inconvenience you may have experienced.
Larissa Gardner
We had Matt come out to rid of some hornets we had in the front of our home. He gave us a courtesy call to let us know he was on his way, and said he could relocate the nest to Mt Airy forest! Our biggest concern was that we didn't want the nest killed off since wasps are good for the ecosystem, and they weren't aggressive or territorial with us. So for Matt to call ahead and inform us we didn't have to exterminate them settled my soul on a whole 'nother level. He was very kind and came out early in the window that was given to us. Thanks, Matt!!! (Forgive my garden- didn't wanna get close to the nest)
Provider response
Larissa Gardner, thanks for your praise and kind comments about our team.
Melissa Clark
I was on hold to schedule an appointment for 16 minutes When someone finally answered it sounded like someone was with their kids, very distracted and hard to hear. She then put me on hold again While I waited I looked up another company and called them They will be here Friday.
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to Socialsupport@terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
Kip Weston
I used this company in 2021, they automatically billed me for 2022, I did not want the service so I cancelled the very next day on 6/6/22, as of today, 8/9/22 they still have not refunded me the money. they say they can't refund the credit card, that they send out a check and it could take 3-6 weeks to receive, seems odd but I was OK with that, now I call them since it has been over 8 weeks and they say the request just went in late last week so I should be receiving my check by the end of August, so almost 3 months after they charged my credit card without my authorization. Can't talk to management either, they of course are never availalble, and I was told 3 different times that a manager would be reaching out to me within 48 hours which of course never happened.
Provider response
Hi Kip Weston, we set a high standard for ourselves, and regret your experience did not meet those expectations. The manager will be reaching out to help resolve the issue.
Benjamin Watson
3 instances I’ve had appointments with this company. The first day the pest control “specialist” didn’t show up because, according to him, “he was overbooked that day and he was too tired to make it to our home“ so he said he would come the next day. He showed up, but was about 45 minutes late. The 2 week follow up appointment came and no one showed up at all. Called multiple times, no one could get ahold of him. Come to find out they had scheduled a guy who was on his vacation to come to my house. Truly just unprofessional service
P D
I became a new customer recently and just canceled my account. I had two scheduled appointments, both were no shows. I called the first time and they told me it had been cancelled but no one let me know. I did re-schedule and again no show, no call. I should have read these reviews first as this seems to be the norm. Do yourself a favor, call someone else.
Provider response
Hi,<br><br>We are sorry you have not had a positive experience. We know your time is valuable and seek to arrive on time for scheduled appointments. So we can investigate this issue, can you please send your account holder's name and service address to feedback@jcehrlich.com? We look forward to hearing from you.
Chris Skoglind
Called yesterday and had an appointment for today between 12-5. At 4:30 I called Ehrlich who advised that my appointment had been cancelled YESTERDAY. When asked who cancelled, I was told that Ehrlich had cancelled because they do not do residential service. No one had called me. Wasted an entire afternoon waiting for a no show. Called another firm (Scherzinger Pest Control) who gave me a precise time for the appointment tomorrow.
Provider response
Hi Chris,<br><br>We are sorry you have not had a positive experience. We seek to provide the highest level of service and to communicate any changes to our customers. So that we can investigate this issue, can you please send your account holder's name and service address to feedback@jcehrlich.com? We look forward to hearing from you.
Rick Garcia
Made an appointment...technician didn't show, or call. I called to see what had happened, rescheduled for the following week, and again, a no call no show. Hello, Orkin!
Provider response
Hi Rick,<br><br>We are sorry you did not have a positive experience. Taking care of a customer issue during the scheduled appointment is one of our top priorities. So that we can investigate this issue, can you send your account holder's name and service address to feedback@jcehrlich.com? We look forward to hearing from you.
DD
No call, no show. Wife stayed home for our 1-5 window. I called at 4pm to make sure they were still coming, was told yes. Called again at 6:30pm to let them know that the technician did not call or show up. They apologized and said they would tell a manager. Anyway, potential new customer lost. Avoid Erlich in the Cincinnati area, there are plenty of other companies out there that will care enough to call if there is a problem or actually show up like they have been hired to do. Oh, and when you call and setup service they will ask for a credit card. The company seems untrustworthy, avoid giving them that info as I did so there is no obligation or charge in the case they dont show up.
Provider response
Hi,<br><br>We are sorry you did not have a positive experience. So that we can investigate this issue, can you send your account holder's name and service address to feedback@jcehrlich.com? We look forward to hearing from you.
Jayme
Not happy with the overall service and communication about when they were coming. Didn't get rid of my pest problem and I had to take care of it myself. Paid good money for nothing.....Then shelled out more money to buy the stuff to treat everything myself. Changed the appointment date at the last minute on one visit- was late for one of the other visits - my door was left unlocked after one visit - second visit, they sent a different guy than who came out the first visit and he had no clue what was done the first time. We had to fill him in on everything. You would think the technician would have relayed some info but didn't ??? I don't recommend them at all!!
Provider response
Hi JK,<br><br>Sorry to hear you did not have a positive experience. Can you please send us your account holder's name and service address to feedback@jcehrlich.com so that we can investigate this issue for you? We look forward to hearing from you.
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