ProForce Pest Control - Raleigh

Awful… we had a solicitor come to our door so we gave them a shot to fix our bug problems. We were assured we could cancel after the first month for free if not satisfied. We were not satisfied and still had bugs badly, so we cancelled. Now they are trying to charge us a $200 cancellation fee. After 4 phone calls and 10 emails back and forth nothing has been resolved and we still get emails we have a balance on our account and we don’t even have access to said account. I would not let them near my house again and their custom support team is awful.

David L. came by this morning. We had some additional requests that he took care of right away. This is a very professional group and David L. is one of the best.

Very unprofessional management … Service was unsatisfactory.. The manager hung the phone up on me while I was explaining how the treatment was so poor.. I also have have my community and surrounding neighbors coming with more complaints while they listened to our conversation.. Stay tuned because business is business!!!

David was the upmost professional. Thank you again!

Cypress Meadows - They ring the bell today(Jul 16th) at my house and I expressed that we already had service and that my family was here, the representative did not cared about that information and proceeded to continue to try to sell the service. He wanted to get his point across although he was told that i needed to be with my family. Family comes first and if anyone cannot understand that then there is a professional problem. A very bad impression of the company.

I have called 5 times and been sent to voicemail and sent 2 emails with no response trying to cancel after my agreement was up in June. Cant get ahold of anyone, seems the pest control guys only come around when nobody is home. Keep getting sent invoices for work that had been done past my agreement. And all the guys coming to my house are doing is dewebbing for 5 minutes then leaving.

John L. provided my service today and he addressed all my concerns. So far my experience has been a positive one with this company. Both techs Lee and John has been very professional, knowledgeable, and efficient. So far no complaints all positive feedback.

Dude came to my house soliciting his business. I was interested but he was incredibly disrespectful and stormed off when I asked for a farther out time frame.

Lucas made the whole pest control process actually make sense. He sat down with me, walked me through everything, and answered every question I had. I've worked with other pest control companies before and never felt this taken care of. Lucas was even willing to meet up and discuss my account info and portal in person, so I wasn't left figuring it out on my own. Great guy.

Despite expressing not being interested in services and having "No Soliciting" and "No Trespassing" signs posted on my property, this company continues to bang on my door and ring the doorbell. This week, they have come on 2 separate days.

Super rude. Door knocker drove through my flower bed twice on scooter. Asked him to leave 4 times and he would not leave. If this is the standard of employee working for this company I would never allow them to preform services on my home.

***Added update information*** This is one of the worst contracts I have entered in with bug control. They over promise and under deliver. I have had their service for 2 months. First service; proforce did not spray the inside of my house even though it was requested. They told me they dont do not treat the inside on first treatment. I noticed lots of bugs less than 30 days later even though they claim their products work over the course of a quarter (maybe they sprayed with sugar water?). They told me that if I ever saw any bugs I could call and they would come back to treat. I call and ask for a Friday appointment. They tell me a date, I get a confirmation in email for a week later with no time even though i had requested a morning appointment, I have small children who go to bed early. My appointment comes around and they miss it. I call the branch and speak with the service manager. I am told over the phone that they feel it is acceptable to be showing up to people's homes after 7pm without scheduling. The conversation became a whole lot more ridiculous on the phone but it became almost laughable. They had to have me reschedule for a Saturday and when i tell them I am busy i am scoffed at. I tell them I am free Sunday and they decline. When I asked for a refund for the monthly charge I was told they were unable to do that. Not a great way to begin a service contract. Summary: they are unable to service their customers, the products they use do not work and they, they have unacceptable servicing hours, and they miss appointments. ***Update 4 months into contract.*** I still continue to have bug issues in the house even after the service manager supposedly came to work on the place. A wolf spider came running out from behind the toilet when the bathroom was in use. It was the size of a silver dollar. I should be coming up on a normal scheduled appointment but they have not scheduled anything. This makes me wonder how their scheduling works and if they forgot. I am not seeing any dead bugs around the house, I am only seeing bugs that are alive and running around. I am extremely frustrated with this group and going forward I will be avoiding them at all costs. Proforce refuses to honor a refund or removal of the termination fee even after proving they are unable to provide bug service that is effective leaving me on a recurring payment structure that is just charging me without any effective service being provided. Summary: 4 months in to contract and still not able to fix bug issues even with a servicing from a service manager. I see only living bugs not any dead bugs, I would think you would see dead bugs at some point. They haven't scheduled my next visit and I am overdue for my scheduled service. When I inquire about refund or removal of termination fee they refuse saying they showed up. ***end of 4 month review***

Terrible first impression experience. I got general pest control service. Main reason was for mice. Was told bait boxes were included. Tech shows up last saturday (did a great job btw) but informs me he ran out of bait boxes from the previous call. Thats fine. Informs me someone if not him would be out Monday (5/18) yesterday to install bait boxes and seal any possible entry points. Yesterday passes and I hear nothing and nobody shows up. Call the office and explain my concerns especially as a first time customer. The nice lady on the phone tells me she will get on it. I get a text saying my service is scheduled for Friday (5-22). Unacceptable! I reach out via text and they move it to Wednesday...still Unacceptable but I just want services I paid for completed. I asked will I be receiving a discount for my inconveniences, no body responds. Called once more, explained to the gentleman what was going on. He assures me and promises I will get a call within an hour. 12 hours later and nobody has called me or anything! Wouldn't reccomend based on their lack of communication. As a first time customer, this is a heck of a way to start off a relationship with a customer!

We were very happy with our first treatment for mosquitos on April 6. We didn't see any until about three days before the next treatment was due on May 6. They came May 7 during the rain, and did nothing because of the weather. They didn't come back so I called them on the 14th and they said we were scheduled for the 19th. We paid for a years contract and this is totally unexceptable. If it happens again, we will be cancelling our contract and take our business someplace that has enough employees to do the work.

Still have spiders and cockroaches… Don’t work with them

I am extremely disappointed with the service I received from Proforce Pest Control at my property. The treatment provided was far below expectations and actually made the situation worse. Instead of cleaning up the pest debris as promised, my house looked worse after their visit. The technician who arrived was shocked at the previous service and stated it looked horrible. When I called to file a complaint, I was met with resistance and told I couldn’t cancel or get assistance, which felt manipulative and dismissive. To make matters worse, I was charged for a service that was never actually performed. Additionally, the technician who did come openly expressed to my children how poorly the job was done, which is unacceptable. My Ring camera footage even recorded this interaction, confirming my concerns. Furthermore, they are refusing to let me cancel the service and have been very strange and persistent about forcing me to continue with their services. This behavior is highly unprofessional and invasive. Overall, I am very dissatisfied with the quality of service and If i am not refunded I will contact the BBB.

Very professional and helpful. I’ll recommend Reid over and over!

Gave me a great deal. Very professional

Angel knocked on my door and told me about his services with great information about the company and with the great deals and offers it comes with and he sold it. Looking forward to seeing my home pest free. Thank you Angel

Angel was walking by and saw us in the yard and he was very knowledgeable and respectful and told us about the great services and prices that your company has. Thank you Angel for looking out.

Reid was very professional, helpful and patient when it came to explaining the services provided. He made sure we understood the agreement and the services provided by the company. He explained to us what to expect and when the services were going to be provided and how. I definitely appreciate his time. He showed up when we needed a new pest control service provider and I’m thankful for it.

This guy walked right past all the no soliciting signs in my neighborhood, went right onto my property uninvited, and started banging on my door. This company has no respect at all for private property. Never do business with companies that resort to these cold-approach tactics.

Salesmen showed up twice in one day and the second time was at 9:00pm! As someone who has worked in the sales field, I understand soliciting as a practice but there is point when you become a nuisance reflects on what kind of business you are.

Aiden did an amazing job. I say no to door to door sales almost every single time I’m approached so it says something about him that he was able to get me to make a deal. Easy to talk with, easy to deal with, an wasn’t too pushy like I’ve experienced with most door to door salesman

I had an amazing experience with Reid! He was professional and friendly. He explained all the packages, pricing and answered all of my questions and I had a few! The pricing is great and very competitive in the current market.

HORRIBLE COMPANY AVOID AT ALL COSTS !!! AWFUL CUSTOMER SERVICE I scheduled a mosquito spray to be done before my wife and I have our baby. The team scheduled my appt then proceeded to still call me 5-6x a day, i had to block the number because they wouldnt stop calling Then they finally come for the appointment and THEIR card processing isnt working, they make me provide 5 different cards just to tell me that its on their end, when i explain my situation and that its time sensitive and just do the damn spray since its only $60 and its a YOU issue not me and "corporate wouldnt allow it" Best part of story... I give them a second chance, they show up and ask for a payment again...need i remind you i provided card details weeks ago already, and the cycle starts again - "can you provide your card details" I do and its not working AGAIN - and i ask him to call supervisor and hes like uhhhh i dont have one to call its corporate uhhhhh AVOID THESE GUYS AT ALL COSTS go to any other pest control company

Blatant disregard for clearly posted no soliciting sign.

Proforce did an outstanding job treating my yard and home, along with completing a thorough termite inspection. Almalick did a superb job—very knowledgeable, professional, and took the time to explain preventative measures. Pricing was very reasonable for the level of service. Highly recommend!