About this provider in Smithfield
Clegg's Pest Control, serving Smithfield and all of North Carolina, is dedicated to protecting your home and office from pest infestations. Offering comprehensive solutions for both residential and commercial spaces, we ensure a bug-free environment. Beyond pest control, our goal is to educate about various pests…
Rating breakdown from customer reviews
4.7
425 reviews
Customer reviews for Clegg’s Termite & Pest Control - Smithfield
Anne Wood
Experienced clinician explained what evidenced was identified and treated expertly inside and outside. Time had shown us just how effective the correct formula has been.
Provider response
Hi, Anne. We appreciate the kind words and are glad we could provide you with a positive experience!
Jennifer Jacenko-Erb
Had a great experience with Clegg's. Came out to my business to help get the snakes under control. Gave them a call, John came over right away and they took care of the problem. Highly recommend.
Provider response
Hi, Jennifer. We are thrilled to learn that you had a positive experience with us!
Donna L. Williams
Called for ant control. Within days had more ant mounds than ever, seems never ending. Can't tell you how many times I've been bitten. Sucks
Provider response
Good morning Donna, this is Anna with Cleggs Pest Control Corporate Office. I apologize for the delay in responding. I just sent you an email to follow up on your ant control services to ensure we have your problem under control. If that is not the case please let me know and I am happy to have a supervisor come out to dig in deeper on the problem.
Amanda Strickland
We’ve been so happy with the service from [Pest Control Company Name], and I especially want to recognize Rodney for the outstanding job he consistently does! He is always personable, friendly, and truly goes above and beyond during his visits. At a recent service, Rodney noticed a snake in our yard and immediately alerted me. It had run under the wheel well of our car, and he took the time to carefully check to make sure it didn’t get inside or pose any danger. Later that same day, he even came back on his own to check again and look around the yard because he was genuinely concerned for our safety. That level of care and follow-through is rare and so appreciated. Rodney is a true asset to your team—he deserves a raise! Thank you for the excellent service and for having such dedicated, thoughtful professionals like Rodney representing your company.
Provider response
Hi, Amanda. Your feedback is highly appreciated. Thank you for the review!
ELLEN HASTINGS
They were prompt and courteous . Got rid of the fire ants ..great job
Provider response
Hi, Ellen. Your feedback is highly appreciated. Thank you for the review!
Bull Mitchell
They are great
Provider response
Hi, Bull. We appreciate the kind words and are glad we could provide you with a positive experience!
Andrew Davis
Quick professional and I recommend !
Provider response
Hi, Andrew. Thanks for taking the time to share your positive experience. We truly appreciate it!
Gary Ridout
Great professional and courteous employees!
Provider response
Hi, Gary. We are thrilled to learn that you had a positive experience with us!
Kevin Capps
Cleggs has always strived for customer satisfaction. Out technician is dedicated to solving any issues we are having l. We highly recommend Cleggs
Provider response
Hi, Kevin. Your feedback is highly appreciated. Thank you for the review!
Margie Woodfin
Very good!!
Provider response
Hi, Margie. Thank you so much for leaving us a stellar review!
Leah Lupton
Had a amazing team come and take care of my house.. Lauran set me up and took care of all my questions on the phone and Oscar took care of house.. Im a very happy customer..
Provider response
Hi, Leah. We appreciate the kind words and are glad we could provide you with a positive experience!
Doug Fisher
All services are 👍l have used Cleggs for many years Mr Wood was my first tech.he had me installing vents,and under the house plastic.thats been a long time.We have had some great tech.since.wouldnt change at no cost.Keep up the outstanding service.,
Provider response
Hi, Doug. We are thrilled to learn that you had a positive experience with us!
Patricia Nichols
I have been a customer for over 20 years and would highly recommend this company !
Provider response
Hi, Patricia. Thanks for taking the time to share your positive experience. We truly appreciate it!
Patricia Garbutt
Always on time. Listen to my concerns and get the job done!
Provider response
Hi, Patricia. Thank you so much for leaving us a stellar review!
Wayne Scott
I have worked with Clegg's for years. Jamie Vaugn was very knowledgeable, curtious, and presented a high level of professionalism during his service on this day. Thank you.
Provider response
Thank you for being a loyal customer! We appreciate your continued support.
Jerry Sellers
Great service from jason
Provider response
Thank you, Jerry Sellars! We appreciate your 5‐star rating!
A Whipple
BEWARE! If you build a house & want to immediately put in landscaping, you CANNOT ... because Clegg's will install ugly round 4" green termite baits every 6-8' around your house within 2' of your foundation. They will destroy any landscaping you installed. We are especially enraged because we are in the middle of a bare crop field with no vegetation & no trees & are in direct sunlight. Not exactly the optimum venue for a termite feast. The technician installed around 1/4 of the house, then left. The septic trench was open impeding a mere 1/8 of the house. Instead of proceeding with installing the other 5/8 of the house, he just gave up & went away. So, since we received *NO COMMUNICATION - NO COURTESY CALLS* from CLEGG'S we assumed Clegg's was done. But no, 3-1/2 weeks later, after we took possession of the home & after we had installed landscaping fabric adjacent to the foundation, the technician came by & cut about 20 more holes in our landscaping fabric while we were away. The other enraging thing is the technician will come back in 6 months to dig up our fabric & landscape stone AGAIN! Obviously, we got the tired, old "point the fingers at the other guy" excuse that Cleggs' customer is the builder. NO, the homeowner is your end user / customer. So Dear Lauren, PLEASE MAKE A NOTE that you MUST give us a COURTESY CALL 24 HOURS BEFORE your 6 month visit to inform us that your technician is coming so that we can kennel our 2 large dogs. (You know who we are because we had a discussion about this on Friday, June 21. And to your credit, you called me back as promised.) Good luck, folks!
Provider response
I would like to apologize that we did not deliver on the excellent customer service that we promise. We have put many new policies in place to improve communication and service in house as well as with our customers. We do very much appreciate the feedback and will continue to work on improving our communication and training for our technicians in the field.
Mike Loesekann
How do I cancel my service? Apparently you guys will come regardless how many times we ask to cancel. We will not be paying you again.
Provider response
I do apologize that we have not taken care of the cancellation for you. Would you please reach out to our corporate office at durhamoffice@cleggs.com so that we can get this resolved?
Cylea Seabrook
My landlord uses this company and they barely spray. They came in March and now I am battling bed bug. Smh
Provider response
I would like to apologize that Clegg's Pest Control is not providing your home with the pest control experience you deserve. We strive for 100% customer satisfaction. I would like the opportunity to address these concerns with the service technician so that we can provide you with the service you are paying for and that you deserve. You can email me directly at durhamoffice@cleggs.com and I would be happy to set up a follow up visit.
Cassandra Faison
They called me told that I had a balance. I paid the balance and they scheduled me a service but never came. This was my problem with them in the past. They were suppose to come and do service but never came. Then charged me like they came. Apparently stating the service the outside. My house is surrounded by trees. How is servicing the outside going to help anything. I will not pay for any service that wasn’t done. This is ridiculous. I got a call and text message stating they were coming. Cleggs didn’t send a person out because of a balance of 1.58 but you called me the day before saying you let coming. Then when I called after the missed service you the account was hold. I just paid you. This had the last time. Never had a experience like this. I will never use them again. They can’t keep taking people money and not providing service. Don’t use them.
Provider response
We would like to apologize for the terrible customer service we provided. Our customer service module is veru rigid in that if you have a balance, even that is $1 that is so many days past due, then the account is placed on hold. We are working towards communicating with our customers more efficiently to avoid these small errors on deliver on the excellent customer service we promise. Thank you for your feedback.
Cal Al
Had an emergency situation where wasps were pouring into my home and the best time they could give me was almost a week out. Poor quality of service.
Provider response
Hello, we apologize that your experience wasn't exceptional. We strive to provide same-day service when we can, unfortunately it sounds like we weren't able to take care of your issues. We sincerely apologize for that.<br>If you would give us the opportunity I will do my best to schedule someone to come out before this week is over. If you would email your name and address to durhamoffice@cleggs.com then I will do my best to get you scheduled asap.
Stephon Whitley
I was very disappointed that my appointment was from 11am to 1pm, and no one showed up. When I called they said my technician has been out sick for weeks, yet no one notified me. Very unprofessional. However, when I spoke with Cathy from billing, she got someone to me within the next hour.
Provider response
Hi Stephan, we apologize again about not communicating. We are looking into our processes to make sure that doesn't happen again. We are glad that Cathy was able to get someone out to you and hope that you will give us another chance in the future.
Tammy Tripp
The Clegg inspector came out to inspect under the house and give us a quote. She came did the inspection. We discussed options and asked for a quote on the plastic and humidifier. She left and was supposed to call back with the quote. Two weeks went by no call. We called her and she said “Oh yea I haven’t forgot. I was actually just looking at your paper work this morning. Let me get my figures together and I’ll call you back.” It’s been two more weeks we still haven’t heard from her. Maybe she isn’t a representation of the company itself but she’s a poor customer service person.
Provider response
Hi Tammy, thank you for taking the time to leave a review and let us know about your situation. Our management team will follow up with your case and see what we can do to make things right.
Oscar Pendergraft
Not good
Provider response
Hi Oscar, can you send an email to annabowen@cleggs.com and let us know more about your experience? Thank you!
James Pittman
Always i have received outstanding service. Jason is a true professional.
Provider response
Hi James, thank you for the kind words! Did you mean to leave a 1-star rating?
Paula Johnson
This is the worst company I've ever used in my life I had them seal my crawl space install a sump pump and a dehumidifier. After trying to get them to complete the job I finally have to hire a lawyer to get my money back. When they came back to my house to remove the plastic and the dehumidifier they left the pump unplugged and jammed the float switch so it would not work the Manager from this store in Smithfield was under my house with 2 employees so all three are guilty of sabotage so Please Don't Use This COMPANY they may mess up your house also
Provider response
I would like to apologize for the negative experience you had with Clegg's. I have passed along your feedback and comments with the local branch manager to ensure this does not happen again in the future.
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